Primary Reno FSDO SOW.pdf

RENO

FLIGHT STANDARD DISTRICT OFFICE

JANITORIAL SERVICE

DESCRIPTION/ SPECS/STATEMENT OF WORK

1. SCOPE OF WORK:

The Contractor shall provide all labor, equipment, tools, chemicals, supervision and other items or services necessary to perform the work as defined in this

Statement of Work (SOW).

2. PROPERTY:

The building is approximately 6000 sq. ft. The four (4) restrooms each with 55 sq.

ft. of linoleum. Each restroom has one toilet and one sink. One (1) breakroom/kitchen area with 128 sq. ft. of linoleum. One (1) lobby (entryway) with approximately 475 sq. ft. of tile. One (1) computer room with 140 sq. ft. of anti-static tile. All other floor covering is carpet.

3. PERSONNEL:

a. Contracting Officer’s Representative (COR): The Government person responsible for checking contractor performance. However the COR has no authority to alter terms of the contract. The COR shall be designated in writing by the Contracting Officer at the time of contract award.

b. Project Manager: The Contractor shall identify a Project Manager who shall be responsible for the competent performance of the work. The Project

Manager shall have authority to act for the Contractor at the facility to ensure the contract is performed as specified in the Statement of Work. The

Project Manager or a designated Representative shall meet with

Government personnel designated by the Contracting Officer to discuss immediate problem areas. The Project Manager or a representative shall respond within two hours after notification. The Contractor shall provide the telephone number of the person(s) to call should the need arise. The

Project Manager must be able to read, write, speak, and understand English.

c. Contractor Employee: Shall be subject to all Federal rules and regulations relative to entering and leaving the building(s). Shall be physically able to do their assigned work and shall be free from any communicable disease.

Will not disturb paper on desks, open desk drawers or cabinets, or use

Government telephones.

i. Employee’s Identification: Contractor Personnel must be recognizable as such while in FAA Facilities. This may be accomplished by wearing distinctive clothing bearing the company name and employee’s name and proper display of FAA Contractor

PIV between the waist and neck. The Contractor is responsible for acquiring FAA Contractor PIV badges. The FAA Contractor Badge is needed for entrance to an FAA building unescorted. The FAA will not escort the Contractor or their personnel.

4. LOST AND FOUND PROPERTY:

It is the responsibility of the Contractor to ensure that all articles of possible personnel or monetary value found by the Contractor’s employee are turned in to an office designated COR.

5. QUALITY CONTROL/ QUALITY ASSURANCE:

Quality Control: The Contractor shall establish a complete Quality Control

Program to assure the requirements of the contract are provided as specified. One

Copy of the Contractor’s Quality Control Program shall be provided to the COR at a Pre Performance conference.

An updated copy must be provided to the COR on contract start date and as changes occur. The program shall include, but not be limited to the following:

a. An inspection system covering all the services to be performed under the contract. It must specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual(s) who will do the inspection.

b. A method of identifying deficiencies in the quality of services performed before the level of performance become unacceptable.

c. A file of all inspections conducted by the Contractor and the corrective action taken. This documentation shall be made available to the COR during the term of the contract.

d. Performance Evaluation Meetings: The Project Manager shall meet with the

COR as necessary. However, a meeting will be held whenever a Contract

Discrepancy Report is issued. A mutual effort will be made to resolve all problems identified. The written minutes of these meetings will be signed by the Contractor’s Project Manager and the COR. Should the Contractor not concur with the minutes, he will state in writing to the Contracting

Officer any areas wherein he does not concur.

6. UNFORSEEN FACILITY CLOSURES:

When an unforeseen facility closure occurs on a regularly scheduled day of work, the Government shall have the following options:

a. To forgo the work and reduce payment due to the Contractor accordingly for work not performed on a prorated basis.

b. To reschedule the work on any day satisfactory to both parties.

7. FEDERAL HOLIDAYS

Work shall not be required on the following holidays or on holidays observed in lieu thereof:

New Year’s Day Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving

Independence Day Christmas

Labor Day Martin Luther King’s Birthday Observance

8. CONSERVATION OF UTILITIES:

The Contractor shall be directly responsible for instructing employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include but shall not be limited:

a. Lights shall be turned out in non-occupied space /areas when work is finished.

b. The workers will not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.

c. Water faucets shall be turned off when not in use.

d. Government telephones shall not be used for personal reasons or for any toll or long distance calls.

9. HOURS OF OPERATION:

The Contractor shall perform the work During the Hours of 0730-1500 unless otherwise approved by the COR.

10. SAFETY AND FIRE PREVENTION:

The Contractor shall be responsible for instructing his/her employees in appropriate safety measures. Housekeeping employees must not place mops, brooms, machines, and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Appropriate, neat appearing, well-kept signs to indicate “Danger Hazardous Floor”, “Walk Left or Walk Right” as applicable, shall be provided by the Contractor and approved by the COR prior to use. Such signs shall be displayed at all times in all areas where cleaning operations are in progress which necessitate the use of any equipment or supplies such as buckets, wires, ladders, water, wax, etc., which cause a traffic obstruction or personnel hazard. Contractor’s employees shall be required to interrupt their work to allow passage of personnel, equipment or carts.

11. PERSONNEL TRAINING:

The Contractor will be responsible for the training of his/her employees in the following areas:

a. Proper use and handling of contract specified and approved detergents, supplies and equipment.

b. Care and maintenance of Contractor and Government Furnished Property.

c. Familiarization with fire prevention and safety procedures.

d. Familiarization with applicable FAA policies/regulations and their effect on housekeeping services.

12. CUSTODIAL TASK LIST:

The Contractor shall provide a Custodial Task List to the COR. The Contractor shall not alter the Custodial Task List, except with the written agreement of the

COR.

a. Basic Cleaning the Contractor must provide cleaning of the indicated areas on the Custodial Task List (refer to paragraph 13 for definitions of cleaning areas and expectations).

i. Daily:

1. Empty Trash receptacles

2. Sweep and sanitize mop linoleum floors

3. Clean breakroom/kitchen area

4. Clean and supply restrooms

5. Remove carpet stains as needed

6. Sanitize door handles and light fixtures

7. Spot Cleaning

ii. Twice Weekly:

1. Empty recycling receptacles

2. Common Area Meeting Rooms

3. Low Dusting

4. Vacuum all carpeted areas

5. Sweep outdoor entry area (weather permitted)

b. Periodic Cleaning the Contractor must provide cleaning of the indicated areas on the Custodial Task List (refer to paragraph 13 for definitions of cleaning areas and expectations).

i. Monthly:

1. High Dusting

2. Window cleaning (Interior and Exit Doors) (weather permitted)

3. Hand Sanitizer

ii. Twice a Year:

1. Commercial Carpet Cleaning

2. Commercial Window Clean (Exterior and Interior)

13. DEFINITIONS:

a. Carpet:

i. Vacuum: Vacuuming will be completed 1-2 times a week and as needed. After being vacuumed, the carpeted floor shall be free of all visible litter and soil. Any spots shall be removed as soon as noticed. All tears, burns, or raveling shall be brought to the attention of COR. Note: Chairs, trash receptacle and easily moveable items shall be moved to vacuum.

ii. Carpet Cleaning will be done 2 times a year (May/November).

Steam Clean will be commercial, truck mounted equipment. This will be done after hours usually a Saturday with prior arrangement.

b. Common Area Meeting Rooms: Sanitize and polish all common area tables and chairs. Common area is the Small Conference Room, Large Conference

Room, Front Lobby Area, Front Line Manager Conference Area and

Managers Conference Area.

c. Dusting:

i. Low Dusting: After low dusting all dust, lint, litter, and dry soil shall be removed from the horizontal surfaces of desks, chairs, file cabinets, and other types of office furniture and equipment and from horizontal ledges, window sills, hand rails, etc. to a line 5’0” above the floor level.

ii. High Dusting: After high dusting, all dust, lint, litter, and dry soil shall be removed from all surfaces 5’0” from the top of the floor surface. Fan and vent covers are included in high dust. Venetian blinds, where installed are included in high dust.

d. Hand Sanitizer Stations: Maintain, clean and replace sanitizer liquid as needed.

e. Linoleum/Tile Floors:

i. Sweep Floors: After the floor has been swept, the entire floor surface, including corners and abutments, shall be free of litter, dust and foreign debris. Chairs, trash receptacles and easily moveable items shall be tilted or moved to sweep underneath.

ii. Sanitize Mop: All accessible areas shall be mopped daily. Chairs, trash receptacles and easily moveable items shall be moved to mop underneath. After being mopped the floor shall have a uniform appearance, with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc. or mop strands remaining in the area. Do not mop wood or carpeted floors.

f. Restroom Cleaning:

i. Clean and sanitize all toilets, sink, counters and fixtures.

ii. Bathroom Mirror Cleaning: After glass cleaning there shall be no traces of film, dirt, smudges, water, and other foreign matter.

iii. Descale Toilet Bowls and Urinals: after descaling, the entire surface shall be free from stains, scale, scum, urine deposits and rust stains.

iv. Resupply restrooms: Restrooms shall be stocked so that supplies do not run out, including liquid hand soap, paper towels, toilet paper and toilet seat covers.

g. Schedule Of Cleaning:

i. Basic Cleaning: Tasks normally done together on a weekly or more frequent basis. See paragraph 19 below.

ii. Periodic Cleaning: Task Done at a less frequent intervals. Normally done as project work. See paragraph 19 below.

h. Spot Cleaning: Remove smudges, fingerprints, marks, streaks, etc. from washable surfaces of walls, partitions, doors and fixtures. Germicidal detergent shall be utilized in restrooms, breakrooms, on door handles, fixtures and light switches. After the spot cleaning, the surface shall have a clean uniform appearance, free of streaks, spots and other evidence of removed soil.

i. Trash: All wastebaskets, recycling receptacles, paper shredder and other trash containers within the area shall be emptied and returned to their initial location. Trash shall be disposed of in plastic bags secured with bag ties.

The trash and recycling shall be deposited in the appropriate outside trash and recycling collection point. Soiled trashcans will be washed and sanitized.

j. Window Cleaning: There are four (4) full size, glass, exit doors, and approximately 1368 sq. ft. of external windows. There is an additional 600

sq. ft. of internal windows. Exit Doors and interior windows will be cleaned monthly ensuring dirt, smudges, water, and other foreign matter shall be removed from frames, casings, sills and glass. All windows exterior and interior will be professionally cleaned twice a year (May/November).

k. Breakroom/Kitchen Area: Clean and sanitize table, sink, counter, fixtures, refrigerator handles and inside microwave.

14. MATERIALS:

The Contractor shall furnish all equipment and tools necessary to properly perform the work defined in this contract.

15. EQUIPMENT AND TOOLS:

The Contractor shall furnish all equipment and tools necessary to properly perform the work defined in this contract.

a. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishing, or building surfaces.

b. All electrical equipment used by the Contractor shall meet all safety requirements of this contract and shall be UL approved. This equipment must operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or Combinations of equipment, which require power exceeding the capacity of existing building.

16. SUPPLIES:

The Contractor shall furnish all necessary supplies including but not limited to the following:

Cleaners Toilet Tissues

Disinfected Cleaner Toilet Seat Protective Covers

Detergents Paper Hand Towels

Dust Control Rags Hand Sanitizer

Lava Sticks Soap, hand and kitchen (liquid)

Polishes Deodorant, Urinal & Toilet Bowl

Trashcan bags large and small (Large bags will be utilized for the shredder)

All soaps, cleaners, chemicals used by contractor shall be odorless or low odor/non-allergenic and comply with OSHA standards. The Material Safety Data

Sheets (MSDS) for all chemicals used will be presented to the COR. Samples of materials shall be submitted to the COR for approval prior to contract start and whenever a change occurs.

17. PREMISES AND UTILITIES:

To the extent possible, the Government shall furnish without cost to the Contractor, designated space(s) for storage of equipment and supplies, and a reasonable amount of utilities from existing sources. These utilities are to be used only in connection with the performance of this Contract. The Contractor shall maintain such building space to the same standards as similar areas occupied by the

Government. The Contractor shall not make any alterations to the space(s), except with the written permission of the Contracting Officer. The Contractor shall vacate such building space(s) and leave the premises in the condition in which received, fair wear and tear accepted, by the time stated for contract completion.

18. CORRESPONDENCE:

Proper routing and distribution of correspondence is required to ensure that the

Contracting Officer has knowledge of specific actions taken under the contract.

The Contractor and COR shall furnish the contracting officer a copy of all correspondence.

19. INSPECTION-PERFORMANCE:

Monthly (or, if required, more frequent) inspections of all areas and surfaces will be made jointly by the COR and the Contractor. Upon receipt of written notification by the Contracting Officer, from the COR, regarding nonperformance of all other than daily services, the Contractor will be given 48 (Forty-eight hours) to provide the required corrective action. At the end of this period, or for nonperformance of daily services, the government may have such work done by

Government employees or others, with cost(s) chargeable to the Contractor and deducted from his monthly payment, or appropriate deductions shall be made for services not rendered.

20. OTHER CONTRACTS:

The Government may undertake or award other contractors for additional work, the

Contractor shall fully cooperate with such other contractors and Government employees, and carefully fit his own work to such additional work as may be specified by the COR. The Contractor shall not commit or permit any act, which will interfere with the performance of work by any other contractor or by

Government Employee