Pre Solicitation Notice.pdf

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IT Global Operation Support Services (DOWEA)
Solicitation number
DOWEA-ITGOSS-PS-2601
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About this file

This is a Pre-Solicitation Notice for IT Global Operation Support Services from the Department of War Education Activity (DoWEA). DoWEA operates approximately 160 schools worldwide serving over 69,000 students and 11,800 employees across the United States, Puerto Rico, Guam, Europe, and the Pacific. The acquisition will be a Small Business Set-Aside resulting in a competitive Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract with a multi-year ordering period consisting of one 12-month base period with nine 12-month option periods. The primary NAICS code is 541519, Other Computer Related Services, with a size standard of $34 million.

The scope of work encompasses integrated IT operations support including: Security Operations Center (SOC) services providing 24x7 cybersecurity monitoring, incident response, threat hunting, and vulnerability management; DevSecOps and cloud-native application development services; Enterprise Device Management covering Microsoft Intune, Apple School Manager, ChromeOS, and mobile/IoT devices; Enterprise Network Operations Center (NOC) support for SD-WAN, LAN, wireless, firewall, and cloud networking; Cloud Operations support for Microsoft Azure and Google Workspace; Agile Project Management services; Business Case and Requirements Analysis services; and Technical Writing services. Contractor performance must comply with applicable Department of Defense, NIST, RMF, Zero Trust, DISA STIG, Section 508 Accessibility, cybersecurity, and information assurance requirements. Contractor personnel may be required to obtain background investigations, CAC eligibility, and security clearances. The official solicitation will be posted on SAM.gov, and all responsible small business concerns are encouraged to participate.

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PRE-SOLICITATION NOTICE

IT Global Operation Support Services (DOWEA)

DOWEA-ITGOSS-PS-2601

The Department of War Education Activity (DoWEA) will solicit proposals for the provision of comprehensive IT Global Operation Support Services to support its global educational mission. DoWEA will operate approximately 160 schools worldwide, serving more than 69,000 students and supporting over 11,800 employees across the United States, Puerto Rico, Guam, Europe, and the Pacific.

This acquisition is anticipated to be a Small Business Set-Aside and will result in the award of a competitive Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract. The contract will support enterprise-wide IT operations and modernization initiatives through the issuance of task orders.

The anticipated period of performance is a multi-year ordering period consisting of one (1) 12-month base period with nine (9) 12-month option periods.

Primary NAICS 541519, Other Computer Related Services (Size Standard: $34 Million).

The scope of work includes providing integrated support for:

• Security Operations Center (SOC) services, including 24x7 cybersecurity monitoring, incident response, threat hunting, and vulnerability management.

• DevSecOps and cloud-native application development services, including software development lifecycle management, secure coding, testing, deployment, and sustainment.

• Enterprise Device Management, including Microsoft Intune, Apple School Manager, ChromeOS, mobile devices, and IoT device administration.

• Enterprise Network Operations Center (NOC) support for SD-WAN, LAN, wireless, firewall, and cloud networking environments.

• Cloud Operations (CloudOps) support for Microsoft Azure and Google Workspace environments.

• Agile Project Management services to support planning, execution, coordination, reporting, and continuous improvement activities.

• Business Case and Requirements Analysis services, including stakeholder engagement, requirements development, requirements traceability, and governance support.

• Technical Writing services supporting policies, procedures, system documentation, operational guides, architecture diagrams, and other technical deliverables.

Contractor performance shall comply with applicable Department of Defense (DoD), NIST, RMF, Zero Trust, DISA STIG, Section 508 Accessibility, cybersecurity, and information assurance requirements. Contractor personnel may be required to obtain appropriate background investigations, CAC eligibility, and security clearances as determined by the Government.

The solicitation will be posted on SAM.gov, and all responsible small business concerns are encouraged to participate. Interested vendors should monitor SAM.gov for the official solicitation release and any subsequent amendments.

Disclaimer

This notice is issued solely for informational purposes and does not obligate the Government to issue a solicitation or award a contract. The Government will not reimburse respondents for any costs incurred in connection with this notice. The Government reserves the right to revise, amend, or cancel information contained herein at any time.

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