SOW 200Mbps.docx

Statement of Work 200 Mbps Dedicated Internet Connection Paseo de la Victoria #3650 Ciudad Juárez, Chihuahua, Mexico C.P. 32543

1.0 GENERAL SCOPE:

1.01 The local Internet Service Provider (ISP) shall provide a high-end, professional-grade, 200 Mbps dedicated Internet service that differs from the residential dial up service, for a LAN network located at Paseo de la Victoria #3650, Fracc. Partido Senecu, Ciudad Juárez, Chihuahua, Mexico C.P. 32543.

1.02 The ISP must be capable of responding to help desk service requests in no more than three hours from time of request and shall include 24x7 help desk technical support and service.

1.03 The ISP must be capable of providing in-person technical support in no more than 4 hours after an on-site visit has been deemed necessary.

1.04 For inquiries not related to service failure, the ISP must be capable of responding to customer support inquiries in no more than 24 hours from the time of request.

1.05 The ISP must be the owner of the physical Internet infrastructure and should be completely independent of other Internet providers.

1.06 The US Consulate in Ciudad Juarez does not sign contracts issued by third-party companies. Service should be provided under a 12-month purchase order issued by the US Consulate.

1.07 Service should be operational within 8 weeks of contract execution.

1.08 Quotation should include installation fees and cancellation fees, if any, in the event of cancellation after 12 months.

1.09 The ISP must not have ZTE, Huawei, Xiaomi and affiliated branded products in use related in any way to the internet connection.

1.10 The local ISP should sign the NDAA889 compliance document, and the first tab of the S-CRM questionnaire attached.

1.11 The local ISP should register in the SAM.gov platform before the award (free registration).

2.0 TECHNICAL REQUIREMENTS

2.01 The local ISP shall provide a 200 Mbps professional grade dedicated (not shared or bundled) Internet service through terrestrial fiber optics connection with unlimited usage.

2.02 The local ISP must provide a symmetrical Internet connection and a /28 subnet static public IP address pool, not filtered, or blocked for any IPSEC ports or protocols. MUST NOT use Network Address Translation (NAT).

2.03 Must provide a gigabit, LC, multimode fiber connection physical interface.

2.04 The service must be always on 24/7/365 with an availability of 99.9 percent and a packet loss of less than .51 percent included in a service level Agreement (SLA).

2.05 ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or local or host nation governmental inspection.

2.06 ISP must permit installation of Customer VPN encryption devices on circuit.

2.07 ISP must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection (LC fiber Gigabit MM router interface which terminates Customer VPN encryption device).

2.08 The ISP shall support installation of customer supplied VPN encryption device.

2.09 The ISP is responsible for providing measures and tests, ensuring 100% bandwidth reliability and functionality. The ISP is responsible for providing all necessary equipment, accessories, and installation. The equipment shall include uninterrupted power supply with a minimum of four hours of backup power for the contractor-installed equipment.

2.10 The local ISP shall provide the router to be installed at the Consulate.

2.11 The ISP cannot use existing cable paths or infrastructure from other ISP companies.