PP Questionnaire.docx

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Attached to
Home Oxygen - VA San Francisco Healthcare System
Solicitation number
36C26126Q0429
Issued by

About this file

This is a Past Performance Questionnaire template for evaluating contractor performance on home oxygen services provided to the Department of Veterans Affairs. The questionnaire must be completed by evaluators who have direct knowledge of the contractor's work and submitted to david.alvarez4@va.gov no later than April 30, 2026. A separate record is required for each past performance reference, and offerors must include copies of all requested Past Performance Information pages with their proposal submission for solicitation 36C26126Q0429, which covers Home Oxygen Services for the VA San Francisco Healthcare System with performance periods spanning from October 1, 2026 through September 30, 2031 across five one-year ordering periods.

The questionnaire employs a standardized five-point rating scale (Outstanding, Above Average, Satisfactory, Marginal, and Unacceptable) across nineteen evaluation criteria covering compliance with contract requirements, timeliness, labor and safety standards, management effectiveness, staff integrity, personnel practices, quality control, training, flexibility, reliability, technical responsiveness, cure notices or termination history, customer satisfaction, invoice accuracy, professional conduct, and responsiveness to requests. Evaluators must provide detailed remarks for any ratings below "Satisfactory" and answer yes/no questions regarding contractor disputes, contract re-award willingness, customer satisfaction, and meeting contractual expectations. All completed surveys must be returned directly to the designated VA evaluator contact via email in scanned format.

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File Type Posted
36C26126Q0429 0001 CANX.pdf PDF
Quality Assurance Surveillance Plan - SF.pdf PDF
36C26126Q0429.pdf PDF

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Past Performance Information

OFFEROR INSTRUCTIONS: A separate record must be completed for each Past Performance Information and Survey; Offeror must directly send to the evaluator, requesting they complete and return as indicated on the attached Past Performance Survey, no later than, April 30, 2026 to david.alvarez4@va.gov . Further, Offeror must include a copy of each requested Past Performance Information page with proposal submission.

Name of Offeror being evaluated:

Address of Offeror:

Contract Details (i.e. Contract #/ Delivery or Task Order #, Title, Location, etc)

Evaluator’s Full Name:

Evaluator’s Position held or function in relation to project:

Evaluator’s Company/Organization Name, Address and Phone number:

Evaluator’s email address:

Please complete and return to: david.alvarez4@va.gov No Later Than: April 30, 2026

Past Performance Survey

Reference Instructions: The Department of Veterans Affairs is considering the Offeror listed above for award of a VA contract. Your comments would be appreciated regarding this firm’s past performance. Your comments are considered Source Selection Sensitive; therefore, you are advised that the Revolutionary FAR Overhaul (RFO) 15.301-1 prohibits the release of the names of the individuals providing reference information about the Offeror’s past performance. Survey should be completed by the evaluator and returned to david.alvarez4@va.gov, no later than the above date.

Please evaluate the Past Performance using only the following ratings without variation. If the rating is Marginal or Unacceptable, provide additional information in the appropriate block or in the remarks section of this form.

O = Outstanding = Performance greatly exceeded contract requirements

A = Above Average = Performance exceeded contract requirements

S = Satisfactory = Performance met contract requirements

M = Marginal = Performance met the minimum contract requirements but some material aspects of the contractor’s performance were less than satisfactory.

U = Unacceptable = Performance was poor and/or did not satisfy contract requirements

NOTE: Do not use a color marking pen to circle the response. Best to use a ball point pen (Black or Blue) to circle your response.

Describe exactly what type of Home Oxygen service(s) were provided to your company/organization?

Length of the Service (Provide dates):

Rate the following questions if the company provided temporary medical staffing or similar services. Provide information/comments in the Remarks Section below.
Circle One

Q1. To what extent did the contractor comply with contract requirements?

O A S M U

Q2. How timely was the contractor’s performance?

O A S M U

Q3. How well did the contractor comply with the labor and safety standards?

O A S M U

Q4. Rate the effectiveness of the contractor’s management of the contract?

O A S M U

Q5. Rate the contractor’s handling of staff integrity issues.

O A S M U

Q6. Rate the contractor’s personnel management practices.

O A S M U

Q7. Quality Control: Rate the overall quality of contractor’s work.

O A S M U

Q8. How well did the contractor comply with the training requirements with respect to its employees?

O A S M U

Q9. What extent was contractor flexible in responding to changing needs?

O A S M U

Q10. To what extent was the contractor reliable?

O A S M U

Q11. To what extent was the Contractor responsive to technical directions?

O A S M U

Q12. Have any cure notices, show cause letters, suspension of payment, or termination been issued? If yes, explain on the following page.

Yes No

Q13. Would you award another contract to this contractor? If no, explain on the following page.

Yes No

Q14. Was the customer satisfied with the service provided? If no, explain on the following page.

Yes No

Q15. To what extent did contractor notify you of problems of potential issues?

O A S M U

Q16. Did the Contractor submit accurate invoices during the performance period?
Yes No
Q17. Was the contractor professional and courteous in its interaction with you?
Yes No
Q18. Did the contractor respond promptly to requests?
Yes No
Q19. Did the contractor meet all expectations under the contract?
Yes No

Past Performance Survey – Remarks Section

Evaluator’s Additional Remarks regarding services:

Signature of Evaluator: Date of Evaluation:

Print Name of Evaluator:

Please email scanned copy directly to david.alvarez4@va.gov Do NOT return survey to the company you are evaluating

File details come from the government source that posted it. Updated .