Plane Train Scope of Services 4_6_26.pdf

DRAFT

Scope of Work for Janitorial Services – Airport Train Systems

Introduction

Hartsfield-Jackson Atlanta International Airport (ATL) seeks a qualified contractor to provide comprehensive janitorial services for its Plane Train, and associated facilities.

Services must ensure safe, hygienic, and presentable conditions for passengers and staff within a 24/7 operational environment. The contractor must provide a professional, well-trained workforce, high-performance cleaning standards, and responsive emergency services.

Objectives

• Maintain train systems, facilities, and adjacent areas in a state of cleanliness that meets ATL’s standards.

• Ensure passenger and employee health, safety, and comfort by implementing industry best practices.

• Provide measurable performance outcomes and consistent quality assurance.

• Deliver rapid response for emergencies and special events.

Contractor Responsibilities

• Provide all labor, supervision, equipment, and supplies necessary to perform services.

• Maintain sufficient staffing at all times to meet daily, nightly, and periodic cleaning requirements.

• Ensure all employees receive proper training in OSHA safety, HAZMAT handling, bloodborne pathogens, slip/fall prevention, and use of airport reporting systems.

• All staff must be airport security badged and comply with TSA/SIDA access requirements.

• Provide all necessary PPE, barricades, and signage.

• Submit daily service logs, monthly QA checklists, and corrective action reports.

• Respond immediately to urgent issues, hazards, or spills.

Docusign Envelope ID: EB794F71-FBEB-4F4A-ABAC-99AF25BD52A5

Scope of Services

Daily Cleaning – Plane Train (Operational Hours)

• Remove trash, debris, and spills from seating areas, floors, and aisles.

• Spot clean handrails, poles, door handles, and glass.

• Floors dry-mopped and damp-mopped as needed; ensure no slip hazards.

• Response time for passenger-generated messes: within 15 minutes of notification.

Nightly Deep Cleaning – Plane Train (After Hours)

• Sweep and mop all floors with neutral cleaner.

• Disinfect high-touch surfaces: handrails, poles, seats, and door ends.

• Spot clean interior windows, doors, walls, and ceilings.

• Monthly: full interior detailing of each car.

• Quarterly: exterior glass cleaning, coordinated with O&M.

Facility Cleaning – Administrative & Operational Areas

• Offices: cleaned daily (trash removal, vacuuming, dusting, glass cleaning, restroom service).

• Restrooms: disinfected 3x daily; restocked and odor-free at all times.

• Breakrooms: cleaned and disinfected daily; appliances cleaned monthly.

• Stairs, landings, and maintenance shop areas cleaned per schedule, with caution around machinery.

• Carpets: spot cleaned weekly, deep cleaned annually.

• Floors: stripped and waxed annually; shop epoxy floors maintained per O&M supervisor.

Specialized Cleaning

• Biohazard/spill response within 15 minutes of notification.

• Enhanced disinfection during public health advisories.

• Surge staffing during peak passenger travel periods or emergencies.

Performance Standards

• Floors: No visible debris, streak-free after mopping, spills resolved within 10 minutes.

• Restrooms: Stocked at 100% availability, odor-free, sanitized multiple times daily.

• Glass/Windows: Free from smudges, fingerprints, and streaks.

• QA Inspections: Minimum 95% pass rate; deficiencies corrected within 24 hours.

• Response Times: Urgent safety hazards within 15 minutes, routine issues within 2 hours.

Staffing & Supervision

• Minimum staffing levels must be maintained per shift (day/night/overnight), adjusted based on passenger volume.

• One on-site supervisor per shift to manage staff and serve as ATL’s point of contact.

• Staff must be uniformed, identifiable, and professional.

• Contractor must submit staffing roster, training certifications, and security clearances before contract start.

Quality Assurance

• Contractor to use ATL’s automated reporting system (or approved system) for all task tracking.

• Daily service checklists completed and submitted electronically.

• Monthly joint inspections with ATL management.

• Corrective actions documented and verified within 24 hours.

Equipment & Supplies

• Contractor to provide all cleaning equipment and eco-friendly cleaning supplies (Green Seal/EcoLogo certified where available).

• Proper storage of chemicals and supplies in designated custodial closets with MSDS available.

• Airport approval required for all cleaning products prior to use.

Emergency & Special Event Coverage

• Contractor must maintain an on-call crew 24/7 for emergencies, including biohazards, spills, or service disruptions.

• Contractor must provide surge staffing for special events, holidays, or periods of unusually high passenger volume, with prior coordination.

Reporting & Documentation

• Daily service logs including areas cleaned, issues identified, and corrective actions.

• Incident reports for safety hazards, spills, or damage.

• Monthly QA reports and audit findings.

• Annual review of services with ATL management.

Exclusions

• The scope of services does not include graffiti removal, pest control, or mechanical/electrical cleaning of train systems. These services remain the responsibility of other designated vendors.

Contract Term

• Initial term: 5 years.

• Renewal options: Two (2) extensions of 2 years each, subject to ATL’s approval and contractor performance.