PHDS-E - PWS - Attachment 3 PRSM - 20220531.xlsx
XLSX spreadsheet 22 KB Posted
- Attached to
- DHA: PHDS-E Federal contract opportunity
- Solicitation number
- HT001124R0022
- Issued by
- Defense Health Agency
About this file
This document appears to be a Performance Work Statement (PWS) Attachment titled "PHDS-E - PWS - Attachment 3 PRSM" related to a federal contract opportunity for the Defense Health Agency (DHA) to provide a centrally managed solution for Military Treatment Facilities (MTFs) with high-density medication storage and whole-hospital inventory management capabilities.
The PWS Attachment outlines the contractor service requirements summarized into performance objectives that relate directly to mission-essential items. It defines the performance thresholds, which are the minimum acceptable levels of service required for each requirement, and the methods of surveillance to evaluate the contractor's performance. The key performance objectives include system availability, maintenance and support response time, compliance with cybersecurity requirements, preventative maintenance, timely deliverables, and repair training and hot swappable spares for sites outside the U.S. The performance thresholds and surveillance methods are specified for each objective.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 3 - Past Performance Questionnaire HT0011-22-R-0022.docx | DOCX document | |
| PHDS-E - PWS - Attachment 2 QASP - 20220522.docx | DOCX document | |
| Attachment 1 - PHDSE Pricing Sheet.xlsx | XLSX spreadsheet | |
| HT0011-24-R-0022 Solicitation .pdf | ||
| PHDS-E - PWS - Attachment 1 PWS Deliverables - 20220531_CS updated.docx | DOCX document | |
| PHDS-E - PWS - Attachment 6 - 20220531.docx | DOCX document | |
| PHDS-E - PWS - Attachment 4b CAC Request Template - 20220531.xls | XLS spreadsheet | |
| Attachment 2 - DHA PWS Carousel ver 6.docx | DOCX document | |
| PHDS-E - PWS - Attachment 5 - Contractor Onboarding Checklist.pdf |
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Template The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
| Performance Objective | 1.1.1.1. Standard | Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”) | Method of Surveillance |
| (The Service required—usually a shall statement from Part 5) | |||
| PRS # 1. | The contractor provided | [Insert the minimum acceptable level of service, i.e., No more than one customer complaint per report.] | [Insert the method of surveillance |
| The contractor shall provide [Insert an objective that relates directly to a mission essential required item, i.e., analysis of DoD Business Process and Agency Operating Models and the PWS paragraph number, i.e., PWS paragraph 5.2]. | [Insert the standard that should be followed, i.e., analysis of DoD Business Process and Agency Operating Model]. | (see listing below) and who performs, i.e., Validated Customer Complaint received by COR.] | |
| PRS # 2 | (See example provided in PRS 1.) | (See example provided in PRS 1.) | |
| (See example provided in PRS 1.) | (See example provided in PRS 1.) | ||
| PRS # 3 | (See example provided in PRS 1.) | (See example provided in PRS 1.) | |
| (See example provided in PRS 1.) | (See example provided in PRS 1.) | ||
| PRS # 4 | (See example provided in PRS 1.) | (See example provided in PRS 1.) | |
| (See example provided in PRS 1.) | (See example provided in PRS 1.) |
| The following listing provides various types of Surveillance as examples to select from and should not be included on the final document: |
| Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot. |
| Random Inspection Guide, Method of surveillance, Lot size, Sample size, Performance requirement, Sampling procedure, Inspection procedure |
| 100 Percent Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed. |
| Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis. (i.e., monthly, quarterly, semi-annually etc.) |
| Validated Customer Complaint: Complaints must be validated. |
| NOTE: You may also identify any surveillance method used in the commercial market to survey the required service. (This will be discovered when market research is conducted). |
Sheet1 The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
| Performance Objective | Performance Standard | Performance Threshold | Method of Surveillance | |
| System Availability | Systems are continuously available (365/24/7) and operational from the perspective of the end user outside of scheduled downtime/maintenance. | 99% enterprise operational availability of all deployed equipment from the end user’s perspective per quarter | Metric in MSR reviewed by Program Office | |
| Maintenance & Support Response time | On-site or remote connection technical support shall be provided within 12 hours of an issue being reported or identified | 99% of support requests shall receive initial response within 12 hours of notification per quarter | Metric in MSR reviewed by Program Office | |
| Compliance with applicable IAVA and IAVB | ||||
| notices | Continuous cybersecurity management of the solution | 99.5% of applicable IAVA and IAVB |
notifications will be tested and applied to the deployed production solution within defined IAVA/IAVB
| timeframe per quarter | Metric in MSR reviewed by Program Office | |||
| Preventative maintenance performed | Preventative maintenance visits and activities will be accomplished at each site when indicated by OEM specifications | 99.9% of scheduled preventive maintenance is performed on time per quarter | Metric in MSR reviewed by Program Office | |
| Deliverables Completed in a timely manner | Completed in accordance with Government schedule | 99.5% of all deliverables are completed, submitted and accepted on time per quarter | Metric in MSR reviewed by Program Office | |
| Repair Training | Provide on-site training to Government authorized personnel for advanced repair procedures and techniques | 95% of Government authorized personnel stationed outside the | ||
| U.S will be trained annually | Metric in MSR reviewed by Program Office | |||
| Hot Swappable Spares | ||||
| (Outside the U.S.) | Provide and replenish replacement parts utilized in the advanced repair procedures and techniques training, as well as any mutually agree upon hot swappable spares components | 95% of defined parts and components are available in defined quantities and locations at the time of need from the end user’s perspective per quarter | Metric in MSR reviewed by Program Office |
&"Times New Roman,Bold"&14PHDS-E PWS ATTACHMENT 3
PERFORMANCE REQUIREMENTS SUMMARY MATRIX
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