PHASE I - SOW.pdf

Statement of Work (SOW) Less Lethal Vehicle Control Systems

1. BACKGROUND: The Department of Homeland Security (DHS), Customs and Border Protection (CBP) has a new requirement for the procurement of a Less Lethal Vehicle Control System to safely immobilize vehicles attempting to flee law enforcement inspection. The selected system will be installed and evaluated for its operational compatibility, safety, effectiveness, and reliability during CBP Port of Entry operations.

2. SCOPE: This statement of work delineates required technical, installation, maintenance, and service criteria for Less Lethal Vehicle Control Systems.

3. APPLICABLE DOCUMENTS: CBP Use of Force Policy (4500-002A)

4. TECHNICAL REQUIREMENTS:

4.1. Permanent In-Ground Tire Deflation Device

4.1.1. Shall provide an effective coverage span of 60 feet in width.

4.1.2. Shall contain blade pads with housing that sits flush with the road surface.

4.1.3. Shall utilize blades as the mechanism for tire puncture.

4.1.4. The top of the blades, once fully extended, shall be between 2 inches – 4 inches above the top of the blade pad housing and shall provide uniform coverage across the entire 60-foot span.

4.1.5. There shall be no more than 4 inches between blades.

4.1.6. Shall be designed and installed to cover traffic traveling in a single direction.

4.1.7. Roadway components shall cause no disruption to vehicle and traffic flow while deactivated.

4.1.8. Blades shall remain within the blade pad housing until activated to immobilize vehicles.

4.1.9. Once activated, system shall be fully deployed in no more than two seconds. Full deployment is defined as all blades locked in the up position without deviations in height, spacing, or alignment.

4.1.10. After impact, system shall be fully deactivated in no more than two seconds.

4.1.11. Activation button shall be installed in a booth adjacent to the location of the device and shall be placed in readily accessible positions that do not interfere with normal operations.

4.1.12. Warnings for both the traveling public and officers shall be incorporated. This includes:

4.1.12.1. 2 traffic signals placed on each side of the device that activate red lights when system is active

4.1.12.2. 2 traffic signs - 1 for each lane approaching the system that warn drivers of device presence.

4.1.12.3. 2 speed limit signs – 1 for each lane approaching the system

4.1.13. Shall not incorporate one-time use parts or components under normal deployment conditions.

4.1.14. Exterior components constructed of, and finished, using corrosion-resistant, ruggedized materials.

4.1.15. Weather sensitive components shall be properly protected in weatherproof enclosures.

4.1.16. In-ground components shall incorporate drainage sufficient to channel water away from all parts of the system.

4.1.17. Heat trace shall be integrated with the operational

components to prevent freezing and ice build-up.

4.1.18. The motor that activates the blades shall be rated for no less than 75,000 cycles.

5. INSTALLATION REQUIREMENTS

5.1. System purchase shall include the vendor working with state and local government, GSA, and/or private entities for the obtainment of all required permits, payment of fees, bonds, and/or taxes.

5.2. System purchase shall include installation by manufacturer or authorized sub-contractor.

5.3. System purchase shall include on-site operation and maintenance training immediately upon completion of installation. Upon completion of this training, each student shall be able to start the system, operate the system, recover the system after a failure, perform routine maintenance, and describe the specific hardware, architecture, and operation of the system.

6. SERVICE AND MAINTENANCE REQUIREMENTS

6.1. System purchase shall include 24-hour remote support via a 24-hour service hotline for all emergency and non-emergency support requests.

This support shall be in place for 5 years from install date.

6.2. System purchase shall include repair or replacement of parts and components that are defective or that no longer function as a result of normal use. This support shall be in place for 5 years from install date.

6.3. System purchase shall include operations and maintenance manual for the specific device and configuration installed.

6.4. Offeror shall provide inspection and maintenance checklist(s) specific to recommended intervals. Checklist(s) will serve as a reference to site personnel conducting regular field-level inspections and maintenance.

6.5. System purchase shall include one annual visit by vendor or authorized subcontractor to conduct necessary maintenance, repair, troubleshooting, and function testing. Prior to the service visit, the manufacturer shall provide the specification sheets for all parts and components that have been improved in the previous year to the COR or designee. Once reviewed and approved by the COR or designee, the improved parts or components shall be incorporated into the system during the annual service visit. If the new parts or components are not approved by the COR or designee, they shall not be incorporated into the system. Upon completion of the annual service visit, a report shall be provided to the COR, or designee, outlining all service performed. This support shall be in place for 5 years from install date.

7. ADMINISTRATIVE REQUIREMENTS

7.1. Quality Control and Quality Assurance

7.1.1. No changes in design of any device or accessory shall take place without the prior approval of the COR and the CO.

7.1.2. Devices and accessories which fail any portion of the vendor’s

(including manufacturer’s) QC processes shall be rejected and not shipped. No further attempts shall be made to correct or otherwise remediate a device or accessory which has failed any portion of the QC testing, for purposes of delivery.

7.1.3. The government may conduct periodic, random Quality Assurance

(QA) testing of devices and/or accessories produced, to ensure items meet performance requirements for which the contract was awarded.

7.1.4. QA may or may not be conducted by government personnel at a government-owned facility.

7.1.5. Vendor shall take corrective action within seven (7) calendar days of written notification of any non-conformance. Corrective action shall include shipping of replacements for all defective, deficient, or suspect devices and/or accessories. The vendor shall also provide a written failure analysis plan to the COR within 7 calendar days of written notification. A completed failure analysis report, to include preventative measures, shall be submitted to the COR within 60 calendar days of notification of non-conformance.

7.2. Warranties

7.2.1. Vendor shall warrant all products contained in this contract to be free of defects. Vendor further warrants that the product conforms to all applicable requirements as outlined within this Statement of Work.

7.2.2. The vendor shall provide to the COR a single point of contact

(including name, phone number, and email address) who will handle all warranty claims occurring under this contract.

7.2.3. The vendor shall utilize FEDEX, UPS overnight, or other trackable next day service for all warranty shipments to the government.

Exemptions, such as ground service or freight, may be authorized by the COR on a case-by-case basis. All shipping charges associated with warranty claims (both to and from the Government) shall be the vendor’s responsibility.

7.3. Distribution Authorization

7.3.1. With proposal submission, the vendor (if not the manufacturer) shall provide a letter(s) from the manufacturer(s) indicating it is an authorized distributor/retailer of device(s) and their accompanying accessories. Unauthorized distributors and retailers are unacceptable and will not be considered.

8. DELIVERABLES AND DELIVERY SCHEDULE

8.1. The vendor shall provide notice of shipping immediately upon the product leaving the vendor’s facility. Notification shall be sent to the COR, or designee, and to the local recipient for the shipping location via email. The local recipient’s name and contact information will be included on the delivery location spreadsheet that will be provided at the award of the contract/delivery order.

9. PERIOD OF PERFORMANCE

9.1.1. System install shall begin at the designated site no later than 12 weeks after purchase.

9.1.2. Installation and on-site training shall be completed within 14 days after delivery.

10. SECURITY

10.1. All work under this SOW is unclassified but may require secure handling of information designated as FOUO and/or personally identifiable information (PII).

10.2. Vendor personnel who will perform work on the contract may be required to execute a non-disclosure agreement which must be delivered to the COR prior to commencing work in accordance with DHS policy for safeguarding FOUO information.