Pest Control Heartland District REPFAC SOW (1).docx

DEPARTMENT OF HOMELAND SECURITY

UNITED STATES COAST GUARD

USCG Base New Orleans 1790 Saturn BLVD New Orleans, LA 70129

PERFORMANCE WORK STATEMENT

PEST MANAGEMENT SERVICES

AT

5830 Memphis St New Orleans LA 70124

FY26

TABLE OF CONTENTS

SECTION PAGE

1.0 General Information

1.1 Introduction

1.2 Mission

1.3 Site Locations

2.0 Scope of Work

2.1 Scope

2.2 Continuity of Facilities Operations

2.3 Security

2.4 Records, Reports and Other Documents

2.5 Environmental Protection

2.6 Pesticide Usage

2.7 Waste Disposal ………………………………………………………………… 6

2.8 Spill Cleanup and Reporting …….……………………………………………….6

2.9 Safety Plan……………………………………………………………………… .6

2.10 Material Safety Data Sheets……………………………………………………..6

2.11 Safety Instruction………………………………………………………………. 6

2.12 Fire Prevention Regulations……………………………...……………………...6

2.13 Safety Signs……………………………………………………………………...7

2.14 Accidents………………………………………………………………………...7

3.0 Personnel Requirements and Qualifications

3.1 General

3.2 Project Manager

3.3 Authority and Availability

3.4 Employees

3.5 Employee Removal

3.6 Employee Conduct

3.7 Citizenship

3.8 Employee Training

3.9 Employee Certification

4.0 Government Quality Assurance (QA) Requirement

4.1 Fundament Government Responsibilities

4.2 Contracting Officer Representative (COR)

4.3 General Quality Assurance Functions

4.4 Service Requirements Summary

5.0 Applicable Documents

6.0 Government Furnished Facilities, Equipment, Materials, and Services

7.0 Contractor Provided Equipment, Materials, and Services

8.0 Specific Tasks

8.1 General Requirements

8.2 Technical Requirements

8.3 Recurring Scheduled Services

8.4 Un-Scheduled Service Call Work

8.5 Treatment Locations

9.0 Period of Performance...…………………………………………………………….14

1.0 GENERAL INFORMATION

1.1 INTRODUCTION: The U. S. Coast Guard Base New Orleans seeking Pest Control and Extermination Services for above and below ground infestations for 5830 Memphis St New Orleans LA 70124 as described in this performance work statement (PWS). All requirements stem from various federal, environmental, safety and health regulations which require that federal buildings, facilities, and property be maintained in a manner that ensures the safety and health of federal employees, contractors, residents, and the members of the public. All services are based on commercial practices and utilizing the performance-based work statement. Potential contractors shall act as the prime point of contact for all locations listed in this Performance Work Statement. Potential contractors shall ensure that any subcontractor work is performed by a certified, professional Pest Control and Extermination company in accordance with the terms and conditions of the Contract. All services shall be performed in a highly professional and strictly regulatory compliant manner.

1.2 MISSION: The responsibility of the USCG Base New Orleans is to provide healthful and sanitary living and working conditions for all tenets, government and commercial workers, contractors, beneficiaries, and other personnel visiting, working, or living on the Representational facility. Professional, regulatory compliant Pest Control and Extermination Services are an essential component of this mandate. The contractor shall ensure that these services are professionally provided and accomplished in accordance with this performance work statement.

1.3 SITE LOCATIONS:

• Representational Facility 5830 Memphis St New Orleans LA 70124

2.0 SCOPE OF WORK

2.1 Scope: All work performed shall be in accordance with state and federal regulations associated with the use and application of pest control agents. Contractor shall furnish all labor, tools, materials, transportation, equipment, supervision, and personnel to perform the required services for the pest management at the facility outlined in Section 1.3 of this PWS. Efforts shall be provided to address, but not be limited to, such pests as cockroaches, ants, spiders, termites, mice, rats and other rodents, and similar pests that may be encountered at the facility. All services provided shall be in strict adherence to all applicable federal, state and/or local laws and regulations and shall be consistent with the best management practices (BMPs). No services outside of this scope of work shall be performed without prior authorization from the contracting officer or their representative.

2.2 Continuity of Facility Operations: Schedule work to minimize interference with the facility’s normal operations. Perform all on-site work between the hours of 10:00 AM and 3:00 PM, Monday through Friday (Federal Holidays excluded), unless otherwise approved by the Contracting Officer or Contracting Officer’s Representative.

2.3 Security Requirements: Contractor shall carry at minimum a company approved badge in plain sight while on all Coast Guard facilities. Any vehicles used on property shall display company information both drivers and passengers’ side. Contractor vehicles or Personally Owned Vehicles (POV) require valid registration and inspection certificates, motor vehicle operator license and insurance documentation for access to facilities. All vehicles must be always kept in good repair without leaks of lubricating fluids and in operational condition, if such leaks or drips do occur, they shall be cleaned up immediately.

2.4 Records, Reports and Other Documents: Contractor shall develop, prepare, obtain, maintain management and operations records, reports, licenses, schedules, technical data, and other documentation as required in the execution of this contract.

2.5 Environmental Protection: The Contractor shall comply with all applicable federal, state, and local laws, regulations, and rules, and with USCG and Support Base New Orleans regulations and standards. All environmental protection matters shall be coordinated with the Contracting Officer and/or COR. Authorized officials may, on a no-notice basis, inspect any of the work sites or equipment operated by the Contractor during core work hours. The Contractor shall also perform cleanup of any pesticide, chemical, oil or hazardous material spills resulting from the Contractor’s operations. The Contractor shall comply with the instructions from the Safety and Occupational Health and Environmental Protection staff aboard Base New Orleans with respect to avoidance of conditions which create a nuisance, or which may be hazardous to the environment or the health or safety of any personnel. The Contractor shall comply with all applicable environmental protection directives and follow environmental stewardship recommendations of the COR.

2.6 Pesticide Usage: All pesticides shall be procured, processed, handled, and applied in strict accordance with the manufacturer's label instructions and all Federal, State, and local regulations pertaining to the storage, transport, and usage of pest control chemicals. A list of the proposed pesticides shall be submitted within thirty (30) days after the contract award and/or 14 days before the start of the performance period for review and approval by the Base Environmental Protection Specialist. Any change in pesticide usage shall have prior written approval of the COR. All pesticides used by the Contractor shall be registered with the U.S. Environmental Protection Agency (EPA) in accordance with requirements of the Federal Insecticide, Fungicide and Rodenticide Act (FIFRA), and the State of Louisiana for the intended use. In all cases, when pesticides are required, the Contractor shall utilize low impact pesticides and application methods. The Contractor shall maintain a label book of all pesticides always used and have it readily available. A copy of the label book and the material safety data sheet for each pesticide to be used shall be provided to the COR prior to commencement of work. IAW FIFRA all pesticides discharged on the site, along with the date time and location applied shall be maintained by the contractor and available to the COR and the Environmental Compliance office upon request. EPA, NCDENR or the City Utilities Division compliance section can request this information at any time according to applicable permitting regulations.

2.7 Waste Disposal: The Contractor shall handle, store, transport and dispose of all waste in a fully regulatory compliant manner. Hazardous waste must be strictly managed in accordance with the Resource Conservation and Recovery Act, and all other applicable federal, state, and local laws and regulations, manufacture’s recommendations and USCG Base New Orleans requirements. All excess or expired pesticides or other chemicals, pesticide and chemical containers, equipment rinse water, animal and bird carcasses and similar organic wastes, and all other wastes generated by the Contractor in execution of this contract shall be properly disposed of off the USCG Base New Orleans in accordance with all applicable federal, state, and local laws, regulations, and procedures. All waste shall be promptly disposed of at the end of each workday and no waste shall be disposed of or stored on the USCG Base New Orleans or government property.

2.8 Spill Cleanup and Reporting: All pesticide, chemical, petroleum, oil, and lubricant (POL), fuel and other spills caused by Contractor operations or his/her employees shall be promptly and properly contained and reported to required state and local agencies within required timelines. The contractor shall report all spills to the COR within one (1) hour after the occurrence, and in writing to the Contracting Officer within 48 hours after the occurrence. The Contractor shall be responsible for all efforts and all costs associated with spill cleanup.

2.9 Safety Plan: The Contractor shall establish, implement, and maintain a safety plan covering all operational aspects of this performance work statement (PWS). The plan shall be submitted to the Contracting Officer within 30 days of contract award for approval.

2.10 Safety Data Sheet (SDS): Safety Data Sheets (SDS) shall be submitted for pesticides and other chemical materials the Contractor proposes for use in execution of this PWS. All pesticides and chemicals used in the performance of this contract are subject to evaluation/approval by the USCG Base Safety and Environmental Protection staff. Written approval by the COR must be obtained for each product prior to initial use.

2.11 Safety Instruction: The Contractor shall provide initial indoctrination and continuing instruction on all applicable federal, state, and local laws, regulations, and rules and on USCG Base directives as they pertain to safety instruction. Such indoctrination and instruction shall be provided to all Contractor employees to enable employees to conduct their work in a safe manner and to recognize and report hazardous conditions to the COR and/or appropriate USCG Base offices for corrective or abatement action.

2.12 Fire Prevention Regulations: The Contractor shall comply with National Fire Protection Association (NFPA) and USCG Base New Orleans fire prevention regulations and procedures. The Contractor shall handle, transport, use and store all combustible chemicals, materials, supplies and wastes in a manner that prevents fire or other hazards to personnel, facilities, and other property.

2.13 Safety Signs: The Contractor shall use flags to indicate when yards and other lawn areas that have been treated with pesticides for fire ants or other pests.

2.14 Accidents: The Contractor shall maintain an accurate record of accidents in the manner and on the forms prescribed by the COR, exposure data and all accidents that result in employee or other personnel injury, trauma, or occupational disease and/or property damage. The Contractor shall report all accidents to the COR within one (1) hour of its occurrence, and in writing to the Contracting Officer within 48 hours after the occurrence. The The contractor shall be responsible for restoring any damaged government property or equipment caused by contractor operations or due to the negligence, abuse, or misuse of his/her employees. The restoration shall be to its original condition at no additional cost to the Government.

3.0 PERSONNEL REQUIREMENTS AND QUALIFICATION

3.1 General: The Contractor shall manage the total work effort associated with the services required in this PWS to assure fully adequate and timely completion of these services. Such management includes, but is not limited to, planning, scheduling, work execution and remedies, report preparation, establishing and maintaining records and quality control. The contractor shall provide an adequate staff with the necessary management expertise to assure the performance of the service required.

3.2 Project Manager: The Contractor shall provide to the Contracting Officer and COR a Key Personnel Contact List, containing the name or names and contact information for the responsible supervisory person or persons authorized to act for the Contractor. The Contractor shall provide the list to the Contracting Officer no less than (30) calendar days prior to the Contract start date. The Contractor shall provide an updated list no less than one calendar day before changes in key personnel or contact methods take effect.

3.3 Authority and Availability: The Contractor’s Project Manager or alternate(s) shall have full legal authority to act for the Contractor on all performance matters pertaining to the daily performance of the PWS. The Project Manager or designated representative will not be required to be on site on a full-time basis; but rather, shall be available to discuss contract matters and performance issues with the Contracting Officer and/or the COR within one hour of notification during the Bases core work hours This can be accomplished in person, or by telephone, as appropriate depending on the circumstances.

3.4 Employees: The Contractor shall furnish sufficient competent and qualified personnel to perform all work specified within this Contract. The Contractor shall provide a list of all personnel proposed to work on this contract, including sub-contractors if utilized to the Contracting Officer. The Contractor shall update this list when changes occur. Contractor personnel not listed may be denied access to the Coast Guard facility. Contractor personnel will be restricted to designated working areas. Any personnel violating this policy may lose access to the Coast Guard facility. Contractor personnel shall always have photo identification while working on Coast Guard facilities.

3.5 Employee Removal: The Contractor shall not employ and shall remove from employment on this contract, persons considered by the Contracting Officer to be a potential threat to the health, safety, security, general order and wellbeing, or operational mission of the Representational Facility and its personnel; contrary to the public interest; or inconsistent with the best interests of National Security and the United States Coast Guard. The Contracting Officer will forward written notification of such designated employees to the Contractor’s designated Project Manager.

3.6 Employee Conduct: The Contractor shall be responsible for employee’s and shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity and shall take such disciplinary actions with respect to the employees(s) as may be necessary. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the U.S. Coast Guard, and the Federal Government. The Contractor shall prohibit his/her employees from handling personal belongings, disturbing papers on desk, opening drawers, closets, or cabinets, or using the telephone or equipment unless specifically authorized by the COR. The Contractor personnel shall not smoke or consume food or drink while performing work on this contract. During breaks, eating or smoking is permitted in designated areas only. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with these standards. The Contractor shall immediately replace such employee to maintain continuity of services at no additional cost to the Government. If any Government property is broken or damaged by the Contractor employees, the property will be replaced in kind or repaired. The Contractor shall ensure that all items of a personal nature or monetary value found by Contractor employees are turned in to the COR as soon as possible.

3.7 Citizenship: Contractor employees shall have proper documentation indicating they are legally authorized to work in the United States. No employee or representative of the Contractor will be admitted to the work site unless satisfactory proof of citizenship, or resident alien documents with a valid work visa permit, is furnished to the Contracting Officer.

3.8 Employee Training: The Contractor shall provide initial and recurring training for all affected Contractor personnel in the areas of safety, security, environmental, fire prevention, and health in accordance with established Coast Guard and Federal, State, and Local requirements. The Contractor shall also ensure that all employees have been properly trained, certified, and licensed to perform all tasks required by this PWS. The Contractor shall maintain records of all training, qualifications and certifications and ensure they are available for Government review upon request.

3.9 Employee Certification: The Contractor and/or the Contractor’s Pest Control Operators (PCO) shall be registered with the Environmental Protection Agency (EPA) and be certified by the Louisiana Board of Health to perform pest control and extermination services in accordance with the provisions of the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA) and the Federal Environmental Pesticide Control Act (FEPCA). At a minimum the Contractor must be certified as a commercial applicator: industrial, institutional, structural, and health related pest control. The Contractor shall present proof of registration and certification prior to starting contract.

4.2 Contracting Officer Representative (COR)

CWO Mike Ackiss Email: Carlton.M.Ackiss@uscg.mil

4.3 General Quality Assurance Functions: To facilitate the surveillance of the contractor’s quality program by the Government, the COR will verify contractor compliance with designated performance requirements. In addition, for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the contractor is subject to reperformance. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract. The COR will periodically update the surveillance approach in a way that:

a) Carries out periodic inspections using the to evaluate the contractor’s performance to ensure contract services are received. The COR will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program and receipt of complaints from base personnel. The COR may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of related failures discovered during quality control

inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

b) Report findings resulting from these inspections to the Contractor and Contracting Officer.

c) Perform monthly reviews of the contractor’s reports and records and other deliverables.

4.4 Service Requirements Summary (SRS): The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items as identified in the PWS. These requirements are critical to mission success and are identified in the table below:

Performance Objectives

Prevention and control of the infestation of pests in accordance with the established schedule and Integrated Pest Management (IPM) system.

Coordinate scheduled and un-scheduled work with COR as required in the PWS.

Compliance with all Federal, state, local laws, Coast Guard regulations and requirements; and industry standards and best management practices. This will include proper training of all contractor employees.

Receipt of all required permits and licenses; ensure compliance with all Federal, state and/or local regulatory requirements.

Maintenance of equipment in good workable condition; with safety precautions and requirements a focused priority

Development and submission monthly reports and other deliverables

5.0 Applicable Documents: The Contractor shall comply with all Federal, State, and local environmental protection and occupational statues and regulations; all industry standards and best management practices, and all applicable Government/Coast Guard Regulations pertaining to the services required in this PWS and to the conduct and qualifications of personnel in the performance of this contract. The Contractor shall utilize safe products and equipment and qualified personnel to ensure the health and safety of all in compliance with the Environmental Protection Agency (EPA) and the Occupational and Safety Hazard Administration (OSHA). The Contractor shall obtain and submit all necessary licenses and permits required for the execution of the services; and shall maintain such licensing through the term of the contract. The Contractor shall instruct and guide its employees regarding any directives provided by the Coast Guard.

6.0 Government Furnished Facilities, Equipment, Materials and Services: The government will provide reasonable amounts of utilities such as water and electricity as may be required to execute this PWS. No other facilities, equipment, materials, or services will be provided by the government. Locations for such utilities will be coordinated with the COR. The Contractor shall not store chemical materials on government property. All pesticides and other chemicals must be transported to and from government property daily.

7.0 Contractor Furnished Equipment, Materials and Services: Except for the items identified as Government Furnished Facilities, Equipment, Materials and Services, The Contractor shall supply all management, supervision, personnel, expertise, transportation, equipment, tools, materials, supplies and chemicals and any other items, services, or efforts necessary to accomplish this PWS.

8.0 SPECIFIC TASKS

8.1 General Requirements: Pest Control and Extermination Services will be required both on a recurring work basis and as additional Unit Price Indefinite Quantity Services ordered on an as needed basis. Recurring services will be required on a scheduled basis and on an on-call basis (i.e. service calls). Service calls for unscheduled work may be required both during government work hours and outside of core (normal) working hours.

Notification of Actual or Potential Pest Problems: The Contractor shall report to the COR any evidence of pests or conditions conducive to pest infestation, which are not covered in the contract, at the time such condition is first noticed.

8.1.1 Contractor Check-In and Out: Prior to commencing services, the Contractor shall check in with the COR or the facility representative either in person or via telephone. At the time of check-in, the Contractor shall conduct an overview of the work to be performed along with identifying work locations. The Contractor shall also check out with the COR at the completion of work.

8.1.2 Precaution and Pesticide Storage: No pesticide shall be allowed to contact any foods or preparation surfaces or utensils. Service trucks used by the contractor shall have locked storage for the safe transport of pesticide being used on the job. All pesticides used by or brought on the installation by the operator may be examined and checked by the COR, Safety Officer, and/or Base environmental branch to see that only acceptable materials, formulations, and equipment are to be utilized.

8.2 Technical Requirements

8.2.1 Integrated Pest Management Plan (IPM): An IPM for the purposes of this contract will be defined as an effective and environmentally sensitive approach to pest management that relies on a combination of common-sense practices and the application of current, comprehensive information on the life cycles of pests and their interaction with the environment. This information, in combination with available pest control methods, will be used to manage pest damage by the most economical means, and with the least possible hazard to people, property, and the environment. This pest management plan is a framework through which pest management is defined and accomplished on the installation. The plan identifies elements of the program to include health and environmental safety, pest identification, and pest management, as well as pesticide storage, transportation, use and disposal. This plan is to be used as a tool to reduce reliance on pesticides, to enhance environmental protection, and to maximize the use of integrated pest management techniques. The Contractor shall establish, implement, and maintain and submit a detailed IPM plan where appropriate or as directed by the COR, the Contractor shall use a variety of control methods to minimize pesticide application while achieving adequate pest control results.

8.2.2 Improvements in Technology: As technology improves and new materials and methods become available, it may become necessary to alter the specifications of this contract to accommodate such changes which would reduce reliance on chemicals or use safer materials. The Contractor shall recommend specification to the COR whenever:

a. Newer, safer, and more effective methods become available.

b. More selective pesticides become available,

c. Less toxic and less persistent pesticides become available.

8.2.3 Warranty of Service: The Contractor shall, within 24 hours, (except for Saturdays, Sundays, and Holidays) after receiving notice from the COR, and at no additional charges to the Government, retreat previously treated areas when inadequate control was obtained with the initial treatment. There is no limit to the number of callbacks for re-treatment of control failures.

8.2.4 Traps: Rodent and animal traps shall be serviced and inspected daily during periods of active rodent infestations and when traps are set. Treated burrows shall be sealed immediately after treatment. Reopened burrows shall be retreated and resealed until all rodents and or animal activity ceases. The Contractor shall keep a log identifying location of trap/burrow and how many animals successfully captured or exterminated at trap location. This includes small rodent traps such as mice/rat i.e. glue/snaps etc.

8.3 RECURRING SERVICES: Recurring Pest Control and Extermination Services shall be scheduled and performed to minimize impacts and disruptions to personnel and government operations. The Contractor shall inspect required facilities and locations to identify, prevent and control nuisance arthropod pests including, but not limited to, cockroaches, crickets, termites, ants, ticks, fleas, silverfish, spiders, mites; and all poisonous/venomous arthropods such as bees, wasps, hornets, etc.

8.3.1 Service Schedule: The Contractor shall develop a quarterly schedule of pest control services and semiannual schedule of termite services identifying the locations and days/times required services will be performed. The initial quarterly and semiannual schedule shall be developed and submitted to the COR within 30 days of contract award and subsequent schedules shall be developed and submitted to the COR prior to the last working day of the preceding month.

8.3.2 Service Reports: The Contractor shall complete a quarterly report of services accomplished the previous calendar quarter. The report shall list the facilities and areas where services were performed, the pests encountered/identified, if any, the treatment services executed (to include the pesticide used, ratio, and quantity), as required, any appropriate prevention and control recommendations and any other pertinent information relevant to controlling and eradicating pests. Reports shall be submitted no later than the 10th normal business day of the succeeding month.

8.3.4 Quarterly Services: All other facilities listed below shall receive an interior and exterior inspection once every ninety (90) days. The Contractor shall perform all appropriate services deemed necessary to prevent the occurrence of infestations or other pest / rodent concerns and perform appropriate pest control and extermination at the inspected locations. The contractor shall identify and report any conditions that promote occurrence of infestations or other pest / rodent concerns and perform appropriate pest control and extermination.

8.3.5 Structural Pest Inspection and Report: The Contractor shall initiate an active program for the prevention and control of structural pests, including but not limited to termites, carpenter ants, powder post beetles, etc. The Contractor shall conduct an inspection of the readily accessible areas of the buildings identified below. The inspection shall be sufficiently intrusive to effectively detect evidence of wood destroying insects. The inspection shall include the entire interior, including accessing and entering any sub-spaces such as basements and crawlspaces, and the exterior of the building/structure. Where accessible, the Contractor shall inspect the attic other overhead spaces. Upon conclusion of the inspection, the inspector will submit a comprehensive report of all findings and recommendations, including as appropriate, any evidence indicating wood destroying insects or wood destroying organisms. The report shall also include recommended remedies/corrections and proposed treatments along with a sketch identifying specific location of infestation.

8.4 UNSCHEDULED SERVICE CALL WORK: The Contractor shall provide non-scheduled Pest Control and Extermination Services throughout all buildings, structures or any surrounding areas throughout the base and complex based on Service Calls issued by the COR. Service calls may be issued to address any/all pests discussed throughout the PWS. The scope of one (1) service call will be limited to no more than one distinct type of service and span only the locations applicable to that one (1) type of service.

8.4.1 Receipt of Service Call Work: The Contractor shall establish and utilize a means for receiving via telephone service call work authorizations during normal business hours Monday-Friday 0800-1530 twenty-four (24) at the contractor’s office.

8.4.2 Service Call Work Response Time: Contractor shall respond within one (1) calendar day after receipt of the service call notification.

8.5 Treatment Locations: The following are each locations specific requirement. Contractor shall provide no less than 48 hours notification to the COR prior to any treatment so that proper notice can be made to units personal. The Contractor is expected to treat all areas outlined below unless notified by the COR. The contractor shall provide above ground exterior and interior pest control services following guidance in this section.

8.5.1 Coast Guard Base New Orleans:

▪ Representational Facility (Quarterly) - Area totaling approximately 4,600 sqft.

9.0 PERIOD OF PERFORMANCE: The period of performance for this contract is a one-year base period with four one-year (12 month) option periods as follows:

END OF SECTION