Department of Defense

Defense Health Agency

Performance Work Statement

CEPHEID GENEXPERT SUPPORT & MAINTENANCE

Solicitation Number: TBD

Version: Original

Date: TBD

PART 1

1.0 GENERAL INFORMATION

1.1. Description of Service, Objectives, and Scope:

The contractor must provide all necessary labor, tools, equipment, parts, and maintenance required to perform preventative maintenance (PM) and corrective maintenance (CM) on

Cepheid GeneXpert IV System serial # 836195 in accordance with Original Equipment

Manufacturer (OEM) guidelines. This is a full-service contract, and the contractor must have

OEM service provider certification to service and maintain the equipment. The equipment is in the 628th Medical Group (MDG) Laboratory, Floor 1, Room 1005 at 204 West Hill Blvd., Joint

Base Lindsey Graham, South Carolina, 29404. Place of performance is the 628th Medical

Group, Joint Base Lindsey Graham, 204 West Hill Blvd., Joint Base Lindsey Graham, South

Carolina. Service hours are Monday through Friday from 0730- 1630.

1.2. Background: The Contractor is required to furnish all OEM parts, labor, and support services required to perform PM and CM for the Cepheid GeneXpert IV System. Contractor must have OEM service provider certification to service and maintain the above equipment

(Cepheid GeneXpert IV serial # 836195).

1.3. Period of Performance (PoP): The period of performance must consist of a twelve (12) month Base Period commencing upon contract award on 10 January 2027, four (4) twelve (12) month Option Periods, and an option to extend services for a period not to exceed six (6) months in accordance with FAR 52.217-8.

Base Year: 10 January 2027 – 9 January 2028

Option Year 1: 10 January 2028 – 9 January 2029

Option Year 2: 10 January 2029- 9 January 2030

Option Year 3: 10 January 2030 – 9 January 2031

Option Year 4: 10 January 2031- 9 January 2032

Option Period 5: 10 January 2032- 10 July 2032

1.4 Administrative Specifications

1.4.1 Base Access. The contractor and all associated subcontractor-Contractors employees must comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by

Government representative). The Contractor must also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements as directed by DoD, Department of the Navy (DoN) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the

Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. For

Joint Base Lindsey Graham, the contractor must have the service technician complete

J.B. Form 111 and send with a copy of a state issued Real ID or another acceptable form of federal identification for coordination to get them base access.

1.4.2. Contractor Identification: Contractor personnel performing services in a contractor capacity in a government facility are required to possess and wear an identification badge that displays his or her name and the name of their company.

1.4.3. Reporting to the Laboratory. The contractor must report to the 628th Medical

Group (MDG) Laboratory: room 1005 at 204 West Hill Blvd., Joint Base Lindsey

Graham, South Carolina, 29404 before any services are performed under this contract.

1.4.4. After services are completed, the contractor must report to the Laboratory and

Radiology Flight Commander (or designated Point of Contact) for an out-briefing before departure. Formal written Field Service Reports (FSR) must be submitted to the

COR and POC as outlined in Section 2.1.7.

1.5. Recognized Federal Holidays: Services must not be required on Federal holidays or the day of observance of federally established holidays and local base holidays (i.e. Easter).

In general, federal holidays falling on a Saturday are observed on the preceding Friday whereas holidays falling on a Sunday are observed on the following Monday. Additional federal holidays as authorized by the President of the United States and/or executive orders must be considered part of standard Federal Government holidays.

1.5.1. Observance of Federal Government holidays by Government personnel must not be a reason for an additional period of performance, or entitlement of compensation, except as set forth within the contract. In the event the Contractor's personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked, unless stipulated otherwise.

1.5.2. Excused Absences: When the Department of Defense grants excused absence to

Government personnel, the Contractor must continue to provide sufficient personnel to perform critical tasks already in operation or scheduled and must be guided by the instructions issued by the Contracting Officer (KO) or the Contracting Officer's

Representative (COR). Changes in employee work schedules must comply with the terms and conditions of the contract, to include payment provisions.

1.5.3. Government Duty Days: Federal holidays related to Government duty days and is not intended to supplement or otherwise alter the provisions of any Wage Determination regarding applicable paid holidays.

1.6. Federal Regulations: The contractor must comply with all applicable federal laws and regulations.

1.7. Geographical Location: The equipment is in the 628th Medical Group (MDG) Laboratory, Floor 1, Room 1005 at 204 West Hill Blvd., Joint Base Lindsey Graham, South Carolina, 29404.

1.8. Quality Control (QC): The contractor must develop, submit a copy to the Government and maintain an effective QC program to ensure services are performed in accordance with this PWS.

The contractor must develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services.

1.8.1. Quality Assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9. Contracting Officer Representative (COR): The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the Contracting Officer (CO) and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

PART 2

2.0 SPECIFIC TASK

2.1. Equipment Maintenance and Support

2.1.1 General Requirements. The Contractor must provide all-inclusive Preventative

Maintenance (PM) and Corrective Maintenance (CM) for the GeneXpert system(s) identified herein. This coverage must include all parts, labor, and travel required to maintain the equipment in accordance with Original Equipment Manufacturer (OEM) specifications.

Service must remedy all equipment defects, including those arising from material failure or normal operational usage.

2.1.2 Manufacturer Certification. The Contractor must be, and must provide proof of being, an OEM-certified service provider for the specific make and model of the equipment under this contract. The Contractor must maintain this certification for the entire period of performance.

2.1.3 Preventative Maintenance (PM). The Contractor must perform one (1) comprehensive on-site PM service for each covered system annually. Each PM visit must be completed no later than twelve (12) months from the date of the previous documented PM service. The purpose of the PM is to ensure the system performs reliably, provides accurate results, and operates in conformance with OEM standards. During the PM, the Contractor must perform all necessary diagnostics, calibrations, repairs, and parts replacements as required.

2.1.4 Software Updates. The Contractor must install any necessary proprietary software updates and patches that have been released by the OEM. These updates must be performed, at no additional cost, during the annual on-site PM visit to ensure optimal performance and security of the system.

2.1.5 Technical Support and Corrective Maintenance Response.

(a) Technical Support. The Contractor must provide unlimited technical support via telephone or secure remote access from 0730 to 1630, Monday through Friday.

(b) On-Site Response. In the event an issue cannot be resolved remotely, the Contractor must dispatch an OEM-certified Field Service Engineer for on-site corrective maintenance.

The technician must arrive on-site within two (2) business days following the initial service request from the Government.

2.1.6 Equipment Replacement ("Instrument Swap"). If the Contractor determines that a covered system cannot be repaired on-site, the Contractor must provide a replacement unit of an equivalent or superior model as a temporary loaner or permanent replacement. The Contractor must be responsible for all costs associated with the delivery, installation, and configuration of the replacement unit. Upon replacement, the Contractor must update all service and contract records with the new serial number, and all terms and conditions of this contract must transfer from the original unit to the replacement unit.

2.1.7 Service Reporting. At the conclusion of any on-site service, whether for PM or CM, the

Contractor must provide a detailed written Field Service Report (FSR). The FSR must be delivered electronically to the designated Point of Contact (POC) and the Contracting Officer's

Representative (COR) within two (2) business days of service completion. At a minimum, the

FSR must include:

(a) Name and Title of the Field Service Engineer;

(b) Date(s) of Service;

(c) A detailed description of the work performed, including findings and resolution; and

(d) A complete list of all parts replaced, including part numbers and quantities.

2.1.8 Base Access and Security. The Contractor is responsible for ensuring all its employees, agents, and subcontractors requiring access to Joint Base Lindsey Graham comply with all installation access control and security requirements. Contractor personnel must possess the required identification credentials and meet all minimum-security background checks prior to entry and for the duration of their work on the installation. Base access forms must be submitted

3 days prior to arrival 100% of the time.

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Utilities, and Materials and determined:

3.1. Services: The Government:

☐ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Government Furnished Services required in support of this contract/task orders. These

Services are described below:

The 628 MDG Laboratory personnel will provide access to the above equipment and base access documents as required.

3.2. Utilities: The Government:

☐ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not

Applicable.

☒ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below: All utilities available in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS.

3.3. Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not

Applicable.

☐ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below:

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1. Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders.

These Services are described below:

4.2. General:

The contractor must furnish all supplies, equipment, facilities, and services required to perform work listed under Section 2 of this PWS.

4.3. Materials:

The contractor must furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4. Equipment:

The contractor must furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance

Objective

PWS

Reference

Acceptable Quality Level

(AQL)

Method of

Surveillance

PRS # 1: The contractor must provide all-inclusive

PM and CM for the

GeneXpert system.

PWS 2.1 Contractor provides field service reports and maintenance documentation 100% of the time. System quality control passes with 100% accuracy after PM.

Review of field service reports and maintenance documentation.

PRS # 2: The

Contractor must be an

OEM-certified service provider.

PWS 2.1.2 Contractor provides proof of

OEM certification 100% of the time.

Review of contractor certification.

PRS # 3: The

Contractor must perform one on-site

PM service annually.

PWS 2.1.3 Contractor provides field service reports and maintenance documentation 100% of the time. System quality control passes with 100% accuracy after PM.

Review of field service reports and maintenance documentation.

PRS # 4: The

Contractor must install necessary software updates and patches.

PWS 2.1.4 Contractor provides field service reports and maintenance documentation 100% of the time. System quality control passes with 100% accuracy after PM.

Review of field service reports and maintenance documentation.

PRS # 5: The

Contractor must meet technical support and on-site response timelines.

PWS 2.1.5 Technician arrives on-site within 2 business days, 95% of the time.

Review of initial service request date and FSR.

PRS # 6: The

Contractor must

PWS 2.1.6 Contractor provides updated service and contract records for

Review of service and contract records.

provide a replacement unit if a system cannot be repaired.

any replacement unit 100% of the time.

PRS # 7: The

Contractor must provide a detailed Field

Service Report after service.

PWS 2.1.7 Contractor provides the FSR within two business days of service completion 100% of the time.

Review of FSR submission date and content.

PRS # 8: Contractor personnel must comply with all base access and security requirements.

PWS 2.1.8 Contractor personnel have valid credentials 100% of the time.

Base access forms are submitted

3 days prior to arrival 100% of the time.

Review of JB

Lindsey Graham

Form 111 (Base

Access Worksheet).