Performance Work Statement STP Labtech Ltd Mosquito and Dragonfly Service Contracts.pdf

The United States Department of Agriculture, Agricultural Research Service, Plant Science

Research Unit, Raleigh, North Carolina requires 12-month service contracts for an SPT Labtech

MHV mosquito pipettor and an SPT Labtech dragonfly discovery 6-head dispenser. These instruments are used for preparing next generation sequencing libraries in conjunction with the

Plant Science Research Unit’s investigation into the complex genetic traits of plants.

Requirements:

The 12-month service contract should include:

(i) An annual preventative maintenance visit;

(ii) Unlimited telephone and email support;

(iii) Unlimited remote access support;

(iv) 15% discount off list price for replacement parts;

(v) 15% discounted call out and labor charges for service visits;

(vi) Service visit response times of 3 days or less.

Performance Work Statement (PWS)