Performance Work Statement SPT Labtech Ltd Mosquito Pipettor and SPT Labtech Ltd Dragonfly Discover 6-head dispenser.pdf

The United States Department of Agriculture, Agricultural Research Service, Plant Science

Research Unit, Raleigh, North Carolina requires 12-month service contracts for an SPT

Labtech MHV mosquito pipettor serial number MHV2099 and an SPT Labtech dragonfly discovery 6-head dispenser serial number DFD318. These instruments are used for preparing next generation sequencing libraries in conjunction with the Plant Science Research Unit’s investigation into the complex genetic traits of plants.

Requirements:

The 12-month service contract should include:

(i) An annual preventative maintenance visit;

(ii) Unlimited telephone and email support;

(iii) Unlimited remote access support;

(iv) 15% discount off list price for replacement parts;

(v) 15% discounted call out and labor charges for service visits;

(vi) Service visit response times of 3 days or less.