Performance Work Statement ( SAM.GOV).pdf

PERFORMANCE WORK STATEMENT (PWS)

FORT HOOD

COMMERCIAL INTERNET

PART 1

GENERAL INFORMATION

1. This is a non-personal services contract to provide commercial Internet services. The Government shall not exercise supervision or control over contractor service providers. Providers shall be accountable solely to the Contractor, who is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to deliver reliable Internet connectivity as defined in this PWS. The Contractor shall perform to the standards in this contract.

1.2 Scope: The Contractor shall establish high-speed and secure Internet access throughout the warehouse facility at Belton, Texas, supporting approximately 150 government and contractor personnel, inventory systems, and security devices. Services shall include installation of structured cabling, wireless connectivity, and compliance with DoD Information Assurance (IA) and Army Cyber-security policies.

1.3. Quality Control. The Contractor shall implement a Quality Control Plan (QCP) to ensure compliance with contract requirements. The QCP shall outline inspection methods, reporting procedures, and corrective actions.

Non-conformances or deficiencies shall be documented and corrected within 10 business days. Repeated deficiencies may result in penalties or adverse past performance ratings.

1.4 Hours of Operation. RESERVED

1.5 Place of Performance: All work shall be performed in Belton, Texas 76513.

1.5.1. Period of Performance. The period of performance shall begin 15 January 2026 and continue through 14 January 2031.

Base Year: 15 January 2026 to 14 January 2027 Option Year 1: 15 January 2027 to 14 January 2028 Option Year 2: 15 January 2028 to 14 January 2029 Option Year 3: 15 January 2029 to 14 January 2030 Option Year 4: 15 January 2030 to 14 January 2031

1.6. Type of Contract: The government will award a firm fixed price contract.

1.7. Access and General Protection/Security Policy and Procedures: The Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The government reserves the right to bar or remove individuals when deemed in the best interest of the government. The Contractor is responsible for employing personal that can gain and maintain base access.

1.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will appraise the contractor of how the government views

1284082229.CIV

Cross-Out the contractor's performance and the contractor will appraise the Government of problems, if any, being experienced. Appropriate action should be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.9. RESERVED

1.10. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding angels in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.11. RESERVED

1.12. RESERVED

1.13. RESERVED

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS: Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the people that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters a contract with a prime contractor. The Government does not have a contract with the subcontractor.

2.1.12 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide operators for the equipment.

3.2 Utilities Issue: The Government will provide all necessary utilities for operations of the crane (water, electricity and lubrications).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall provide the necessary equipment, required to operate the cranes are not listed under Part 3 of this PWS. The Contractor is responsible for maintenance.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services:

5.1.1 The Contractor will conduct a comprehensive site survey to assess building layout, construction type, and existing network infrastructure. The survey shall identify suitable cable pathways, equipment rack locations, and access point mounting points. Power sources, grounding requirements, and environmental conditions shall be documented. A network design proposal shall be submitted for Government approval prior to installation. The 24contractor shall install structured cabling (Category 6A or higher) for ~150 data drops, deploy Wi-Fi 6 access points for full coverage, install and configure DoD-compliant switches, routers, and firewalls, ensure internet service availability of 99.5% uptime per month, respond to outages within 1 hour and restore within 4 hours, and provide monthly service performance reports and quarterly preventive maintenance reports.

5.1.2 The Contractor shall install structured cabling (Category 6A or higher) to support approximately 150 data drops for personnel and devices. Managed network switches, routers, and firewalls meeting DoD-compliant security standards shall be installed and configured. Wi-Fi 6 (802.11ax) access points shall be deployed to ensure full coverage across the warehouse, administrative offices, and loading zones. Network racks, patch panels, cable management, and surge protection systems shall be installed. All cabling shall be labeled, routed, and certified.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1 The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

The following regulations apply CC Telecommunications Regulations, DoD 5200.08-R, Physical Security Program, AR 25-2, Army Cybersecurity, and NIST SP 800-53, Security and Privacy Controls.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1 - Performance Requirements Summary

7.3 Attachment 3 - Crane Performance Characteristics

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Performance Standard

Performance Threshold

Incentive/ Disincentive

Installation All installations completed correctly, safely, and in accordance with technical specifications within agreed timelines.

≥ 95% of installations are completed on schedule and without rework.

Positive: Early/on-time completion may result in favorable performance ratings or bonus consideration. Negative: Delays or repeated rework may result in payment deductions or corrective action.; contractor shall not bill or reimburse for services rendered

Service Repair Repairs completed promptly and effectively, restoring service to full functionality.

≥ 95% of repairs completed within 24 hours of service call.

Positive: Consistently fast repairs may earn recognition or contract extensions. Negative: Failure to meet timelines results in service credits or penalties.

Signal Strength Maintain contracted signal strength and quality across service areas.

Signal strength ≥ 95% of contracted level during peak hours.

Positive: Exceeding signal strength requirements may result in incentive payments. Negative:

Poor signal strength leads to deductions and negative past performance ratings.

Warranty Compliance Honor all warranty terms for equipment and services without dispute.

100% compliance with warranty obligations.

Positive: Smooth warranty compliance strengthens contractor reputation. Negative: Non-compliance may trigger penalties, withholding of payments, or termination.

Service Response Respond to service requests within agreed timeframe (e.g., 1 hour acknowledgment, 4-hour resolution).

≥ 95% of service requests were acknowledged within 1 hour and resolved within 4 hours.

Positive: Faster-than-required responses may earn commendations or bonuses.

Negative: Slow responses result in deductions, corrective action plans, or adverse performance reviews.

Comply with Contractor Furnished Supplies, Equipment, and Services

(CFSES)

Contractor must provide all required supplies, equipment, and services as specified in the contract, ensuring they are functional, delivered on time, and meet technical specifications.

≥ 95% of supplies/equipment/service s delivered on schedule and meeting specifications.

Positive: Consistently exceeding delivery timelines or quality standards may result in incentive payments or favorable consideration for future contracts.

Negative: Late or non-compliant deliveries result in payment deductions, service credits, or potential termination for default.

TECHNICAL EXHIBIT 2

Performance Characteristics Industrial Crane Boom Truck - Performance Characteristics feature Minimum Maximum Bandwidth 1 Gbps 10 Gbps Latency ≤ 100 ms ≤ 50 ms Uptime 99.5% 100% Support Availability 24/7 24/7 Response Time 1 hour 30 minutes

TECHNICAL EXHIBIT 1