Performance Work Statement_Redacted.pdf

Performance Work Statement (PWS) Thermo Phenom XL Desktop Scanning Electron Microscope Service Maintenance Agreement (SMA)

28 April 2023

C.1 Background

The Contractor shall provide preventative maintenance services to two (2) Government owned Thermo Phenom XL desktop scanning electron microscopes (SEM). These instruments currently exist within the Army Research Laboratory (ARL) at Aberdeen Proving Ground and are utilized in a variety of mission programs.

C.2 Objective

The objective of this PWS is to provide the Army Research Laboratory with a service maintenance agreement (SMA) for one (1) base year with a four (4) year option to preserve the operation of scanning electron microscopes used in the daily work of the laboratory’s mission. The preventative support and maintenance shall ensure full functionality and performance of the systems in order to prevent any failures or systems downtime.

C.3 Requirement

C.3.1 The contractor shall provide technical support, hardware maintenance and software updates during the coverage period. The SMA covers the required preventative maintenance (PM) for our Phenoms, telephone, email and remote support; and a 20% discount on parts and labor outside of those included in the PM. In addition, there will be one preventative maintenance per each calendar year per instrument covered during the duration of the SMA.

C.3.2 The contractor shall for years 1, 3, and 5, of this SMA include:

- Inspection and cleaning of objective lens and final aperture and pole piece

- Turbo Molecular Pump maintenance

- Pre Vacuum Pump maintenance

- Hardware lubrication

- Replacement of fan filters

- Inspection & cleaning of back scatter detector

- Inspection & cleaning of O-rings and replacement if necessary

- Inspection and cleaning of sample cup

- Software upgrade to the most current version

- Adjustments and alignments to original factory specification or better

- 20% discount on labor and parts purchases for non-covered repairs, including the electron source

- 10% discount on all Phenom hardware upgrades and accessories

- 20% discount on all Phenom software add-ons

- 20% discount on all Nanoscience Analytical services

- Additional individual phone and single web based training session at no charge

- Unlimited phone, email and remote web-based troubleshooting support

C.3.3 The Contractor shall for years 2, and 4, of this SMA include:

- All SMA items listed for years 1, 3, and 5

- Inspection of electron source will be replaced

C.3.4 The Contractor shall perform a single on-site service trip every year for repair and/or maintenance of instrumentation that will include on-site service by a Service Engineer. The on-site visit will occur whenever either of the conditions mentioned below comes first in an annual period of performance:

- An issue arises with the equipment that needs servicing by an on-site visit. This is to be initiated by ARL.

- When the usage hour meter approaches a certain threshold since the last time the contractor made an on-site service visit. This is initiated by a request from the contractor for ARL through the reportage of usage hours.

- Before the end of a year of performance. This is initiated by either the contractor or ARL.

If it is not possible to perform the repair within this timeframe, we may request to extend the on-site service at the rate of no more than $2800/day, or elect to ship the instrument to the NanoScience Service Lab at our expense.

C.4 Place of Performance

6300 Rodman Road, Aberdeen Proving Ground, MD 21005

C.5 Period of Performance

C.5.1 The Period of Performance (PoP) shall be for a total of 60-months that includes the base year of the contract (the first 12 months). The additional 48 months of the contract will be for the four (4) option years.

C.6 Antiterrorism/Operational Security (AT/OPSEC)

C.6.1 Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204.9, Personal Identify Verification of Contractor Personnel) as directed by DoD, HODA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

C.6.2 For contractors that DO NOT require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local Security policies and procedures (provided by Government Representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

C.7 Distribution Statement

DISTRIBUTION STATEMENT A

Approved for public release; distribution is unlimited.

C.8 Non-Personal Services

ARL/ALC/Garrison Non-Personal Services: The contractor, as an independent contractor and not as an agent of the Government, shall provide the necessary resources (except those furnished by the Government) to accomplish tasks of the type set forth in the Performance Work Statement.

Contractor employees performing services under this contract shall be controlled, directed and supervised at all times by management personnel of the contractor. The contractor's management shall ensure that employees properly comply with the performance standards outlined in this Performance Work Statement and as required by the contracting officer or the contracting officer's representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts

7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government shall control access to the facility and shall perform the inspection and acceptance of completed work and tasks.

Contracting Officer:

6/28/2023

X Salma Khairedin

Contracting Officer (KO) Signed by: KHAIREDIN.SALMA.M.