Performance Work Statement RAC Snowremoval 2024.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Project Title RAC Snow Plowing

General Information

1.0 Background and Purpose

The contractor shall provide all labor, equipment, materials, supplies, services, permits, and licenses necessary to perform snow removal at the Redmond Air Center located at 1740 SE Ochoco Way, Redmond, OR 97756. This work will be performed for a base year with four (4) option years. A current map of the facility and approximate square footages is attached along with maps of the roadways, parking areas, and sidewalks.

2.0 Definitions

Redmond Air Center (RAC), Central Oregon Dispatch Center (COIDC), Redmond Air Group (RAG), Air Tanker Base (ATB)

Contractor Requirements

3.0 Technical Requirements / Tasks

a) Work shall be performed in a manner to preserve and protect roads, appurtenances, to prevent erosion damage to roads, streams, and other Forest values.

b) Banks shall not be undercut nor shall gravel, or other surfacing material be bladed off the road.

c) Snow removal shall be controlled to identify the traveled way (the portion of the roadway designated for the movement of vehicles.

d) Contractor shall remove snow from all the traveled way, for safe and efficient use and shall be disposed of out of the drainages at agreed upon locations.

e) Contractor shall erect safety signs when operating any equipment on the roadway. Signs shall meet requirements of the latest edition of the Manual on Uniform Traffic Control Devices.

f) All blades or plows shall be equipped with shoes or runners to keep the blade a minimum of one (1”) inch above the road surface unless agreed upon in writing by the Contracting Officer. When plowing snow from a paved surface, the blade or plow may come in contact with the paved surface.

g) Contractor shall notify COR within one business day of accomplishing work and shall include a detail of the work accomplished, the dates of each snow removal, equipment used with start and end meter readings of each piece of equipment.

h) Contractor is responsible for pre-season identification of hazards in snow removal operation areas. Contractor is responsible for the protection of landscaping, and man-made improvements on the site. Examples of hazards and improvements include but are not limited to: hydrants, stumps, rocks, curbs, valve boxes, parking barriers, barrier posts, and others. A walk through after award will be completed with contractor and COR to define hazards.

i) Government is responsible for coordinating and moving fleet and employee vehicles to allow for plowing and snow removal. If fleet vehicles are not moved, plow roadway areas around them.

j) When snow begins to fall with heavy and rapid accumulations shortly before or during business hours, Contractor will begin plowing the snow from the parking lot using the fastest method possible. In some cases, this means windowing snow at islands or even light posts and it is understood that the snow will be removed from such places upon request.

Stacking snow onto islands may also be necessary, depending upon snowfall accumulation and time limitations. When snow accumulations occur on the same day after the contractor has finished plowing, the contractor will be called back to the site if conditions require the removal of snow before 6:00AM the following day. The Contractor will be compensated for all of the pay items that are completed when called back to perform additional snow removal duties.

ADDITIONAL INFORMATION

Contractor is allowed to leave up to 2 (two) pieces of snow removal equipment on site for standby operations with COR approval.

4.0 Government Furnished

Keycard for access to the Redmond Air Center

5.0 Contractor Responsibility

The Contractor shall provide all labor, materials, and equipment necessary for the protection of the public and protection of Government personnel, equipment, furnishings, buildings, and building accessories (such as parking lots, sidewalks, etc.) from damage caused by the Contractor’s negligence or operations. Equipment, furnishings, building and building accessories damaged due to work performed by the Contractor, shall be repaired or replaced to their original condition by the Contractor at no additional cost to the Government.

6.0 Security Requirements

- The Redmond Air Center is a limited access facility. Contractor’s employees will be required to show a valid State Driver’s License or other picture ID to obtain a Security ID Card for the facility. The Security ID card shall be always worn in a visible location when performing the duties of the contract.

8.0 Performance Requirement Measures

Performance/Quality ASSURANCE SURVELLIENCE Plan - GOVERNMENT

Performance Objective

Quality Standards

Means of Measurement

Disincentive - Failure to Perform to Standards

Remove snow from roadways and parking areas

Snow depth greater than 3” is cleared to pavement and full width of roadway and parking areas within 12 hours from request notification.

All plowing will be subject to visual inspection by the COR/Inspector.

All performance standards are satisfactorily met and no more than three (3) customer complaints concerning the snow plowing services are received and substantiated by the COR/Inspector per calendar month.

Snow Removal- Following snow plowing, snow berms are moved to areas to provide sufficient room for plowing snow during the next storm event. Snow removal is required to avoid encroachment of plowed snow berms into travel ways and parking areas over the winter.

All snow removal services will be subject to periodic visual inspections by the COR/Inspector.

All performance standards are satisfactorily met and no more than three (3) customer complaints concerning snow removal services are received and substantiated by the COR/Inspector per calendar month.

Sidewalks, Steps, and Building Entrances Snow Removal

Keep all sidewalks, steps and building entrance areas clear of snow and ice within 12 hours from request notification.

All snow removal will be subject to visual inspection by the COR/Inspector.

All performance standards are satisfactorily met and no more than two (2) customer complaints concerning snow and ice removal services are received and substantiated by the COR per calendar month.

9.0 Performance/Quality Surveillance Plan

PERFORMANCE/QUALITY ASSURANCE SURVEILLANCE PLAN FOR LAWN MAINTENANCE

INTRODUCTION - This Performance/Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing the Performance Work Statement. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed Performance Objectives on the QASP in the maintenance contract. It also provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality surveillance to ensure contract standards are achieved.

In this contract, the Quality Control Program is the driver for service quality. The contractor is required to develop a comprehensive program of inspection(s) and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in this document will ensure a robust quality assurance program.

QUALITY ASSURANCE/SURVEILLANCE

The Contracting Officer’s Representative (COR) will periodically evaluate the contractor’s performance in accordance with the Performance/Quality Assurance Surveillance Plan and receive complaints from customers/employees and pass them to the Contractor for compliance and/or correction.

QUALITY CONTROL PLAN - CONTRACTOR

The Contractor shall establish a Quality Control Program to ensure the requirements of the contract are met. It shall be submitted to the Contracting Officer (CO) as part of the quote package prior to award of the contract. Any amendments shall be submitted to the CO for approval at least ten days prior to their proposed implementation. The quality control program shall, at a minimum, include:

(a) An internal inspection system covering all the services performed including a checklist that will specify areas to be inspected by Contractor personnel on both a scheduled or unscheduled basis and the title of the individual(s) who will do the inspection.

(b) A method for identifying deficiencies in the quality of services performed and for proposing any corrective action to be taken.

(c) A method for ensuring any Security ID Card(s) issued to the Contractor by the Government are not lost, misplaced, or used by unauthorized persons.

(d) A file of all inspections conducted by the Contractor and any corrective actions taken. This documentation shall be made available to the CO or COR for review upon request.