Performance Work Statement (PWS).pdf

PERFORMANCE WORK STATEMENT (PWS)

Program Analysis and Administrative Support Services

COMNAVSURFPAC INSPECTOR GENERAL

1. GENERAL: This is a non-personal services contract to provide System Support Services to Commander, Naval Surface Force, U.S. Pacific Fleet (COMNAVSURFPAC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide Naval Tactical Command Support System (NTCSS) support to accomplish the TYCOM ADP requirements. The contractor shall provide technical support services including Life Cycle Management; Computer Hardware and Software Support;

User Training; LAN Maintenance and Operation; Navy/Marine Corps Intranet (NMCI) Support; and Continuity of Operations (COOP) Operations. The contractor shall perform to the standards in this contract.

1.2 Background: Type Commander (TYCOM) staffs provide Automated Data Processing (ADP) and Management Information System services to ships and shore activities for Automated Information Systems (AIS) operations. The TYCOM is also responsible for managing, operating, and maintaining Continuity of Operations (COOP) equipment to support ships and shore activities by providing a back-up set of computer hardware and software systems to operate the Naval Tactical Command Support System (NTCSS) applications. The COOP equipment is also utilized to support the TYCOM staff and shore activities.

1.3 Objectives: The contractor shall provide technical support services to COMNAVSURFPAC ships and shore activities.

1.4 Scope: COMNAVSURFPAC requires system support services. These services include providing Life Cycle Management (LCM) of Management Information Systems currently installed in support of TYCOM operations. The Management Information Systems currently supported include: Relational Supply (R- Supply Patriot) Unit Level; Relational Supply (R-Supply Patriot) Force Level; Naval Aviation Logistics Command Management Information System (NALCOMIS); Organizational Maintenance Management System-Next Generation (OMMS-NG); Supply and Financial Management System (SFM); Maintenance Data System (MDS); Aviation Inventory Management System Pack-Up Kit (AIMS/PUK); Shipboard Automated Medical System (SAMA); Windows Standard Automated Logistics Tool Set (WINSALTS);

UNIX Operating System, LINUX Operating System; Microsoft Server Operating System; and Microsoft Windows Workstation.

Additionally, the contractor shall review Government-provided NTCSS Plans and provide recommendations for TYCOM hardware and software requirements on a bi-annual basis. The recommended hardware and software requirements shall include information to allow the Government to develop a procurement package including equipment nomenclature, model number, part number, specifications, estimated price, and vendor-related information. Upon TYCOM review and approval of the recommended hardware and software support requirements, the contractor shall prepare an Abbreviated System Decision Paper (ASDP) as the basis for acquiring information technology products and documenting functional requirements. These actions shall be performed bi-annually during fleet-wide shipboard NTCSS System/Subsystem hardware platform upgrades, or when directed by TYCOM no more frequently than twice per contract year.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 1 December 2024 – 30 November 2025 Option Year I: 1 December 2025 – 31 May 2026

1.6 General Information

1.6.1 Quality Control The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within 5 days after contract award. After acceptance of the QCP, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his Quality Control system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0730-1530 Monday thru Friday except Federal holidays (mentioned below) or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The exception to the hours of availability must be approved by the Contracting Officer Representative (COR). The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

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1.6.4 Place of Performance: The work to be performed under this contract will be performed at COMNAVSURFPAC, Naval Base San Diego, Building 127 or on ship or at shore activities as requested by the Technical Point of Contact (TPOC).

1.6.5 Type of Contract: The government will award a Firm Fixed Price Order.

1.6.6 Security Requirements: Contractor personnel performing work under this contract must have a Secret Clearance and NIGHTS user ID at time of the proposal submission, and must maintain the level of security required for the life of the contract.

1.6.7 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the government: Navy Inspector General Hotline Tracking System Program (NIGHTS) Manager and Audit Assessment Coordinator. This person must be an expert on the use and procedures of the NIGHTS database as well as the format and terminology from day one.

1.6.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.12 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract shall sign a ‘Non-Disclosure Agreement’ in accordance with Organizational Conflict of Interest Clause. These personnel may be removed from the worksite if the Inspector General determines, in his sole discretion, that the contractor employee has compromised or otherwise exploited Personal Identifying Information (PII), or has released any investigation, audit, inspection, or related information without the express permission of the Inspector General.

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of a product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AO Approving Official APC Agency Program Coordinator CAC Common Access Card CAGE Commercial and Government Entity CCE Contracting Center of Excellence CFR Code of Federal Regulations

CNSP COMNAVSURFPAC

COMNAVSURFPAC Commander, Naval Surface Force, Pacific Fleet COMPACFLT Commander, U. S. Pacific Fleet CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf CVS Contractor Verification Systems DOD Department of Defense DON Department of Navy FAD Facility Access Determination FAR Federal Acquisition Regulation FSO Facility Security Officer GTCC Government Travel Charge Card HIPAA Health Insurance Portability and Accountability Act of 1996 HQ Headquarters OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program NACLC National Agency Check with Local Agency and Credit Check NIGHTS Naval Inspector General Hotline Tracking System NISP National Industrial Security Program NCIS National Criminal Investigative Service NISPOM National Industrial Security Program Operations Manual OOS Out-of-Service OPM Office of Personnel Management OSHA Occupational Safety and Health Administration POV Privately Owned Vehicle PII Personally Identifiable Information PMO Program Management Office RO Reviewing Official SECNAV Secretary of Navy STARS-FL Standard Accounting and Reporting System – Field Level WAWF Wide Area Workflow

3. GOVERNMENT FURNISHED ITEMS:

3.1 The Government will provide furnished workspace, furnishings, office supplies, fax, document reproduction capability, and all computer resources including access to terminals, printers, software, data, and communication networks. The contractor shall only use Government-provided items to accomplish tasks required under this PWS. Personal or company use of phones, utilities, computers, printers, copiers, etc. not directly related to required services is strictly prohibited. The contractor shall not remove any Government-provided items from the worksite without express written permission of the COR or his/her designated representative.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this PWS shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office.

The DD 254 is provided as Attachment 1.

5. SPECIFIC TASKS:

The contractor shall provide the effort described herein for Program Management and support services to CNSP operating forces and shore activities. The contractor shall provide Naval Tactical Command Support System (NTCSS) support to accomplish the TYCOM ADP requirements. Tasks include (with corresponding PWS paragraph number): 5.1 User Training Support 5.2 Local Area Network (LAN) Maintenance and Operation NMCI Support 5.3 NMCI Support 5.4 COOP Operations

5.5 Computer Hardware Support. Support Tasks specifics as follows:

5.1. User Training Support: The contractor shall provide NTCSS Hardware, Software, and LAN

Administration training to Fleet personnel upon unit request. The Contractor shall provide:

5.1.1. The contractor shall conduct training seminars that shall cover all versions of NTCSS System/Subsystem including Patriot.

5.1.2. The contractor shall conduct LAN training that shall cover Microsoft Windows 10:

however, LAN training shall be modified if LAN management software used in the Fleet changes. LAN training seminars shall include Basic and Intermediate Windows LAN Administration. LAN Administration training on a one-on-one basis may also be required.

5.1.3. The contractor shall develop, present, and update training material. Updates to training material may be required with updates in technology.

5.2. Local Area Network (LAN) Maintenance and Operation. The contractor shall provide technical support of COMNAVSURFPAC SNAP/NTCSS systems and classrooms in Naval Base San Diego, Building 127.

5.2.1 The contractor shall provide LAN infrastructure fault analysis, troubleshooting and repairs of all LAN components and devices, such as: Routers/Switches, Domain controllers, Application Servers, Workstations, and Network Printers.

5.2.2 The contractor shall also create and maintain all users accounts, resolve trouble reports, and correct hardware and software problems.

5.2.3 The contractor shall support external commands such as SPAWAR Systems Center Pacific and Atlantic (SPAWAR SSC PAC & SSC LANT) in matters relating to SNAP/NTCSS as required.

5.3. NMCI Support. The contractor shall act as the Technical Representative for all NMCI-related matters to COMNAVSURFPAC personnel in Naval Base San Diego, Building 127 and subordinate activities on Naval Base San Diego, including Naval Surface and Mine Warfighting Development Center (SMWDC), Commander, Littoral Combat Ships Squadron One (LCSRON), and Real-time Reutilization Asset Management (RRAM) Warehouse.

5.3.1. The contractor shall maintain an inventory of all NMCI assets assigned to

COMNAVSURFPAC personnel (military, civilian, and contractor) in Naval Base San Diego, Building 127

5.3.2. The contractor shall provide NMCI network troubleshooting and fault isolation.

5.3.3. The contractor shall initiate submission of trouble calls to NMCI Trouble Desk for resolution involving NMCI workstations and printers

5.4. COOP Operations: The contractor shall coordinate remote site delivery, installation, implementation, and return of TYCOM NTCSS/COOP equipment and related hardware and software support. This effort shall include coordination of custodial transfer procedures, transportation, testing and validation of equipment content and conditions, on-sire hardware installation, and maintenance as required.

5.4.1. During periods of on-site NTCSS COOP equipment support services, the contractor shall provide recommendations to TYCOM regarding coordination of NTCSS COOP equipment delivery/temporary transfer of custody to receiving fleet units.

5.4.2. The contractor shall provide a detailed oral and written status report on the COOP equipment upon completion of transfer. If NTCSS COOP equipment requires repair parts, the contractor shall submit a purchase requisition package including nomenclature, model number, part number, specifications, estimated price, and vendor-related information. All repair parts shall be ordered by Government personnel and installed by the contractor

5.5. Computer Hardware and Software Support: The contractor shall provide technical support services associated with the operation and maintenance of TYCOM ADP operations. This shall include functional testing of Navy unique and off-the-shelf hardware and software interfaces with existing Management Information Systems. Upon successful completion of functional testing and compatibility with existing Navy NTCSS System/Subsystem, the contractor shall install and integrate the Navy unique and off-the-shelf hardware and software into the TYCOM ADP operations.

5.5.1. The contractor shall provide preventive maintenance services, hardware fault troubleshooting, and corrective maintenance actions including removal/replacement of electronic circuit card assemblies such as Motherboard, Power Supply Module, Video Display Card, Central Processing Unit (CPU), Random-access Memory (RAM), and any internal/external interface cable that are integral components of Government Furnished Equipment (GFE) and Commercial Off The Shelf (COTS) hardware platform including NTCSS/AN/UYK-158A(V) 10 System/Subsystem, NTCSS PATRIOT AN/UYK-163(V) 4 System/Subsystem, IBM compatible Domain Controllers, Applications Servers, Workstations, and Printers, in addition to various COOP equipment.

5.5.2. The contractor shall provide troubleshooting of off-the-shelf ad GFE software for all versions of NTCSS and SNAP systems installed in Naval Base San Diego, Building

127. The contractor shall perform all required installation and/or upgrade of NTCSS and SNAP operating system and application programs, both off-the-shelf and GFE, maintaining all updates in a current status.

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor shall adhere to all applicable DOD regulations and procedures pertinent to this position.

These include the following:

• OPNAVINST 5100 (Series), Navy Occupational Safety and Health (NAVOSH) Program

• DON Civilian Human Resource Manual

• OPNAVINST 3120.32 (Series), Standard Operation and Regulations of U.S. Navy

• OPNAVINST 5000.52 (Series), Command Evaluation Program

• SECNAVINST 5200.35 (Series), DoN Managers’ Internal Control Program

• SECNAVINST 5040.3 (Series), Inspections Within the DoN

• SECNAVINST 5216.5 (Series) Department of the Navy Correspondence Manual

• COMNAVSURFPACINST 5200.35 (Series) COMNAVSURFPAC MIC Program

• COMNAVSURFPACNOTE 5200, COMNAVSURFPAC Annual MIC Plan

7. Attachment/Technical Exhibit List:

7.1. Attachment 1 Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2 Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required-usually a shall statement

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS #1

The contractor shall provide lifecycle management

(PWS 3.1.1)

- Prepare Bi-annual Hardware/Software

- Prepare Abbreviated System Decision Paper

(ASDP)

- Required deliverable are provided IAW paragraph 4.0

100% Inspection by

COR

PRS #2

The contractor shall provide Hardware and Software Support (PWS 3.2) The contractor shall provide User Support training

(PWS 3.3)

The contractor shall provide NMCI support

(PWS 3.5)

The contractor provided Hardware/Software Support, User Training, and NMCI Support

No more than one customer compliant per month

Validated Customer Complaints by COR

PRS #3

The contractor shall provide LAN Maintenance and Operations

(PWS 3.4)

The contractor provided monthly Operational Status Report of Local Area Network Systems

- Required deliverables are provided IAW paragraph 4.0

100% Inspection by

COR

PRS #4

The contractor shall provide COOP Operations

(PWS 3.6.2)

- Prepare monthly Status Report on COOP Equipment

- Prepare Requisition Packages

- Required deliverables are provided IAW paragraph 4.0

100% Inspection by

COR

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Daily Status Report (PWS para 1.4)

Bi-annually (30 December/30 June)

1 (hard copy and electronic)

Word Document

Contracting Officer Representative (COR)

Abbreviated System Decision Paper

(ASDP)

(PWS para 1.4)

Bi-annually (30 December/30 June)

1 (hard copy and electronic)

Word Document Contracting Officer Representative (COR)

Operational Status Report of Local Area Network Systems (PWS para 5.2)

Monthly (by 30th) 1 (hard copy and electronic)

Word Document Contracting Officer Representative (COR)

Status Report on COOP Equipment (PWS para 5.4.2)

Monthly (by 30th) 1 (hard copy and electronic)

Word Document Contracting Officer Representative (COR)

Repair Requisition Packages (PWS para 5.4.2)

As required 1 (hard copy and electronic)

Word Document Contracting Officer Representative (COR)