Performance Work Statement (PWS).pdf

DEPARTMENT OF THE AIR FORCE

HEADQUARTERS, 36TH WING (PACAF)

ANDERSEN AIR FORCE BASE, GUAM

PERFORMANCE WORK STATEMENT

For

36 Wing Command Post Console Preventative Maintenance Service

Dated: 11 July 2022

Table of Contents

1. DESCRIPTION OF SERVICES

2. REQUIREMENTS…

3. PERFORMANCE

4. LIABILITY…

5. GOVERNMENT FURNISHED

6. SECURITY

1. DESCRIPTION OF SERVICES

1.1. This is a services contract to provide Telephonic Console System Preventative

Maintenance Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government

2. REQUIREMENTS: The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, supplies, and other items and services necessary to perform Telephonic Console System Preventative Maintenance Services necessary to keep the following items operating in accordance with (IAW) the manufacturer’s specifications.

Part

Number Description

L30220Y0600G300 HiPath 4000

L30220Y0622A861 HP4000 License-OS247

Phone/parts Replacement - On-site: Included

L50041H0600A240 HiPath Trading-OS247

L50041H0600A731 Multiplexer Kit (MUXY)

L30250F0600C151 OpenStage 40 T (lava) DeskPhone

SIFA-I-000X SIFA Radio Interface

SRV-DL-XPERT-SM-08 Dell Sys Mgr for OSX Win - 2008(1ea)

WS2402-00-BLK Handset 6 Wire Push-to-Talk

El1520B ELO 1520 15in Intellitouch / WIN Package

L30258W0600D211 Dual Speech Monitoring Loudspeaker Module

SMT1500 APC Smart-UPS 1500VA LCD 120V

SRT3000RMXLA APC Smart UPS RT 3000VA RM 120V

SRT96RMBP APC Smart-UPS battery

CABS-SB723T-R2 DAKS - T-1 MIL Conference Assembly 23ch.

YAC:ASC 30100016 ASC MARATHON EVOlite 16 Channel

MP-2100M-ML-2T1 2-port T1 Copper Module - MP-2100/2104

MP-2100M-VC16/EM 16-port E&M - MP-2100/2104/4100

RADOP106a Fiber Multiplexer, 3ch E1 plus LAN Output (1ea)

RADOP106b Fiber Multiplexer, 3ch E1 plus LAN input (1ea)

2.1. PREVENTATIVE MAINTENANCE:

2.1.1. The Telephonic Console System Preventative Maintenance Services include:

2.1.1.1. Contractor shall provide maintenance for items listed in paragraph 2, Requirements, following the manufacturer’s guidelines, by prior arrangement or in accordance with the maintenance schedule.

2.1.1.2. Contractor shall provide one (1) onsite visit by a qualified Unify technician trained in support services on the: Open Scape, HiPath 4000, HiPath Trading / Dispatch application, HiPath DAKS conference server, ASC voice recorder, networking equipment, Windows Servers and Clients, Radio interface equipment and fiber optic cabling and modems.

2.1.1.2.1. During the visit the trained engineer shall inspect and groom all hardware, software and firmware associated with the equipment outlined in paragraph 2, Requirements.

2.1.1.2.2. Contractor shall provide a minimum of eight (8) hours of technician time on a date agreed upon by both the Contractor and the Government. During this visit the technician shall inspect each system/subsystem involved under this contract, perform system backups, clear memory issues and verify that all hardware is in good order and all hardware, software and firmware is patched and up to the current revision level as required to maintain JITC certification.

2.1.1.2.3. The technician shall review the system’s status, prepare back up files, fix what can be restored (if needed), and create a technical assessment and recommendation for hardware related issues that cannot be repaired during the visit.

2.1.1.2.4. Contractor shall troubleshoot and replace inoperable components on Unify System and supporting components.

2.1.1.2.5. The contractor shall provide any Original Equipment Manufacturer (OEM) pass through warranty and standard commercial warranties applicable to the products being purchased at no additional for all new, refurbished, and remanufactured equipment

2.1.1.2.6. Contractor shall demonstrate equipment is fully functional and is in accordance with design of system after all maintenance and/or repair is completed.

2.1.2. Refresher Training

2.1.2.1. Contractor shall provide refresher training for all administrators and controllers.

2.1.3. Technical and Service Hotline

2.1.3.1. Contractor shall provide a telephone number to contact Contractor personnel in case of an emergency or other issue (such as technical, application, or informational) with items under this contract.

2.1.3.2. The contractor shall provide 24x7 telephone support during the warranty period to assist in isolating, identifying, and repairing software and hardware failures, or to act as liaison with the OEM in the event that the customer requires assistance in contacting and working with the OEM.

2.1.4. Spare Parts.

2.1.4.1. Contractor shall provide parts of equipment in order to restore the complete functionality of the device.

2.1.4.2. The contractor shall provide associated maintenance, upgrades, and spare parts during the warranty period

2.1.5. Pricing

2.1.5.1. Pricing shall include travel time, on site work effort and trouble ticket creation as necessary

2.2. MAINTENANCE SCHEDULE:

2.2.1. The Contractor shall provide, at a minimum, annual on-site preventative maintenance, unscheduled maintenance, and on-call emergency services.

2.2.2. The Contractor shall coordinate with 36 Wing Command Post POC to arrange for on-site maintenance visits.

2.2.3. For unscheduled maintenance or on-call emergencies, the Contractor shall provide required maintenance services no later than (NLT) 14 days with an on-site visit.

2.3. CONTRACTOR PERSONNEL: The Contractor shall provide a point of contact (POC) for all contractual matters.

2.4. EMERGENCY RESPONSE:

2.4.1. If any equipment fails, or stops working outside of the normal hours specified in paragraph 3, Performance, and operation of that equipment is necessary for the system to function correctly the Contractor shall be available to respond within 24 hours.

3. PERFORMANCE:

3.1. HOURS OF OPERATION:

3.1.1. The contractor is responsible for conducting business, between the hours of

0800hrs to 1700hrs (8:00am to 5:00pm) Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

3.1.1.1. Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

3.2. PLACE OF PERFORMANCE:

3.2.1. ADDRESS:

36 Wing Command Post (36 WG/CP) Building 23028 Arnold Ave., Andersen Air Force Base Yigo, GU 96929

3.2.2. Government POCs at the Command Post:

MSgt Coreena C. Dejesus, 671-366-2981, coreena.dejesus@us.af.mil MSgt Derek Haack, 671-366-2981, derek.haack@us.af.mil CP Main Phone #: 671-366-2981 Alternate CP Phone #: 671-366-1860

3.3. PERIOD OF PERFORMANCE:

3.3.1. The period of performance (PoP) shall be for one (1) Base Year of 12 months.

4. LIABILITY: The contractor shall be liable for any damages resulting from any carelessness or failure to follow proper safety, installation, engineering, or maintenance procedures and standards.

5. GOVERNMENT FURNISHED SERVICES: The government will provide emergency medical transportation and treatment if required. The contractor shall reimburse the Government for the cost of these medical services at current rates.

6. SECURITY

6.1. PASS AND IDENTIFICATION ITEMS: The contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

6.2. RETRIEVING IDENTIFICATION MEDIA: The contractor shall return all identification media and/or visitor passes from employees who depart for any reason before the contract expires; i.e. terminated for cause, reassignment, retirement, etc.

6.3. TRAFFIC LAWS: The contractor and its employees shall comply with base traffic regulations. Traffic regulations include, but are not limited to:

6.3.1. Employees shall wear seatbelts when operating or riding in any vehicle (military, company or private owned) while on installation.

6.3.2. Speed limits on Andersen AFB are 25 MPH unless otherwise posted. Be aware of reduced speed limits and exercise caution when driving in base housing and school zones.

6.3.3. All vehicle operators on the installation shall not use cell phones unless the vehicle is safely parked or they are using a 100% hands free device. The wearing of any other portable headphones, earphones or other listening devices while operating a motor vehicle is prohibited.

6.4. WEAPONS, FIREARMS, AND AMMUNITION: Employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within vehicles (military, contractor-owned, or privately owned) while on Andersen AFB.

6.5. FOR OFFICIAL USE ONLY (FOUO): The contractor shall comply with DoD

5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements.

This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

6.6. REPORTING REQUIREMENTS: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified/unclassified defense information. Employees shall be briefed by their immediate supervisor upon initial on-base assignment.

6.7. PHYSICAL SECURITY: The contractor shall be responsible for safeguarding all

Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment and materials shall be secured.