Performance Work Statement (PWS).docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Temporary Lodging Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to provide and perform Lodging Services, as defined in this Performance Wok Statement (PWS). This is a non-personal services contract. The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services. The contractor shall notify the Contracting Officer (KO) immediately if they perceive any actions that constitute personal services. These services shall not be used to perform any Inherently Governmental Functions. Non-personal services to include all management, supervision, labor, equipment, tools and other items and services necessary to ensure guaranteed rooms are available with possible overflow requirements for the authorized personnel. The contractor shall comply with applicable federal, regional, state and local laws as well as industry and commercial standards.

1.2 Background: Since 2005, Active Duty Air Force members have been integrated with the Vermont Air National Guard (VTANG). Providing lodging to our members is a requirement as outlined in Air Force Instruction 32-6000. Since there is no lodging available on base, we are required to provide housing to our members at off base lodging establishments. At a minimum, we are looking to obtain 14 living accommodations at all times throughout the duration of the contract.

1.3 Period of Performance (PoP): The Period of Performance shall be 71 days.

1.4 General Information:

1.4.1 Place and Performance of Services: The lodging facility shall be within a 10 mile radius of the VTANG, 30 Falcon St. South Burlington, VT 05403. The contractor shall provide lodging and emergency services 24 hours a day including on recognized US holidays. The contractor shall provide daily services (preventative maintenance and non-emergency services) between the hours of 0730-1800 on Monday through Friday, excluding on recognized US holidays. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Reserved

1.4.1.2 Reserved

1.4.1.3 Reserved

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall provide lodging and emergency services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS).

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Reserved

1.4.5.1 Reserved

1.4.5.2 Reserved

1.4.5.3 Reserved

1.4.5.4 Reserved

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Reserved

1.4.5.7 Reserved

1.4.5.8 Reserved

1.4.5.9 Reserved

1.4.5.10 Reserved

1.4.5.11 Reserved

1.4.5.12 Reserved

1.4.5.13 Reserved

1.4.5.14 Reserved

1.4.6 Physical Security, Health and Safety: Award of the contract will require compliance with the state of Vermont department of health lodging regulations concerning Fire, Safety, Public Health and Security requirements and Occupational Safety and Health Administration (OSHA) Standards. Inspections will be conducted by the VTANG personnel (Security Forces and Public Health) prior to award IAW AFI 10-245 paragraph 2.6.2.7 and DoD Manual 41.65.63 paragraph 4(b)(4)(e), and will be conducted periodically throughout the term of the contract to determine compliance with applicable requirements. Non-compliance with any inspection item will require correction. General inspection categories include: Fire Prevention, OSHA, Public Health and Security. The Government will conduct coordinated room inspections twice a month of the members to ensure they are maintaining cleanliness of units, maintaining proper care of contractor furnished property in accordance with Air Force Instruction 32-6000 Table 2.2 and to ensure their safety and well-being.

1.4.7 Reserved

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the Contracting Office to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Reserved

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Reserved

1.4.13 Reserved

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Reserved

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Occupant: A person who resides or is present in a given location at a given time.

2.1.6 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.10 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.11 Unit: A self-contained section of accommodations in a larger building or group of buildings.

2.2 Acronyms:

3.0 Government will provide:

3.1 Government will provide a roster of occupants to the contractor and will provide occupant’s vacancy and turn overs no later than three days prior to vacancy.

3.2 Government agrees to maintain the occupied units. In the event of abuse or wear and tear above normal living conditions, in accordance with AFI 32-6000 table 2.2, the occupant will be fiscally responsible for any loss or damage to the unit, equipment, furnishings, grounds and exterior facilities in their area of responsibility.

3.3 It is the sole responsibility of the occupant to remove soiled linens (sheets, towels, pillow cases) every Wednesday to turn in for clean linens.

3.4 The government will perform a minimum of one unannounced room inspections per month and one scheduled inspection accompanied by the CM or assigned lodging personnel. The COR will provide a list to the contractor of personnel authorized to perform such tasks.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 Property: The Contractor shall provide:

4.1.1 Non-smoking, fully furnished units. Units offered must be in the form of either Studio or one (1) bedroom units as long as there is at a minimum 14 total sleeping quarters not to exceed one occupant per bedroom as outlined in paragraph 1.2 and is equipped at a minimum one full bathroom located within the unit. Each unit shall contain at a minimum 118 net square feet of living and sleeping areas as outlined in AFI 32-6000 table A8.1. Units shall comply with all Vermont’s Department of Health Licensed Lodging Establishment Codes.

4.1.2 The walls, floors, ceilings, doors, and windows shall be constructed of materials intended for that purpose, maintained in good repair, and cleaned, painted, or replaced as necessary in accordance with Vermont Department of Health Licensed Lodging Establishment Codes paragraph 11.1.1 - 11.1.4.

4.1.3 Each unit shall be provided with the means for locking each entrance both from the inside and from the outside, in accordance Vermont Department of Health Licensed Lodging Establishment Codes paragraph 11.19.1 – 11.19.3 and 11.20.

4.1.4 Bathrooms must be constructed to provide convenient sanitary facilities. Bathrooms must have a working exhaust fan or an exterior window that can be opened which must be of frosted glass or curtained to provide privacy. The shower or shower/tub combination shall have shower doors or curtains.

4.1.5 Kitchen area must be constructed to provide convenient cooking and sanitary facilities. Kitchen must have countertop space to prep meals. Must include working exhaust fan per AFI 32-6000 para 2.17.3.3.2.

4.1.6 Lodging Facility shall provide 1 parking spot per resident.

4.2 Materials/Equipment provided IAW AFI 32-6000:

4.2.1 Bedroom(s) must include at a minimum:

4.2.1.1 At least one bed (queen or king) with bedding and pillows included and bedframe.

4.2.1.2 Nightstand with lamp and alarm clock/radio

4.2.1.3 Dresser

4.2.1.4 Table and Chair

4.2.1.5 Closet

4.2.1.6 Iron and Ironing Board

4.2.2 Bathroom(s) must include at a minimum:

4.2.2.1 Vanity with mirror

4.2.2.2 Toilet

4.2.2.3 Tub Shower Combo or Stand up Shower

4.2.2.4 Towels

4.2.3 Kitchen must include at a minimum:

4.2.3.1 Full-Size Refrigerator

4.2.3.2 Stove with oven

4.2.3.3 Microwave

4.2.3.4 Sink

4.2.3.5 Dishes (plates, bowls and cups)

4.2.3.6 Pots/Pans

4.2.3.7 Eating Utensils (Spoons, knives and forks)

4.2.3.8 Cooking Utensils (spatula, mixing spoon, tongs, colander/strainer)

4.2.3.9 Dining Table or Island with two (2) Chairs

4.2.4 Living/Common area must include at a minimum:

4.2.4.1 Sofa

4.2.4.2 Loveseat or lounge chair

4.2.4.3 Television to include a stand or TV may be wall mounted

4.2.4.4 Coffee Table

4.2.4.5 Reading Lamp

4.3 The facility will provide free or coin operated washers and dryers with no less than 1 unit per 12 residents in accordance with AFI 32-6000.

4.4 Utilities:

4.4.1 Contractor shall supply all utilities including heat, air conditioning, electricity, water and sewer, local telephone service (no deposit required) basic television cable service, and internet service.

5.0 Task Requirements:

5.1 Units shall be provided with individual room-controlled heating and air conditioning (in season) and otherwise provided ventilation necessary to maintain comfort for occupants. If utilities fail, other than an area-wide failure, for more than eight hours the contractor shall take action to relocate all occupants to other commercial facilities at no expense to the government or the occupant.

5.2 The facility must provide on-site washers and dryers for occupants to wash and dry their personal clothing. If machines fail for more than 72-hours the contractor shall take action to provide laundry services at no expense to the government or the occupant.

5.3 The contractor will provide preventative maintenance and repair services at the facility manager or occupant’s request.

5.3.1 The contract shall provide at a minimum 24-hour notice to the occupant if access to their unit is required for repairs or maintenance. In the event of an emergency, access will be granted without notice as long as notification of entry is documented to including entry date, time and reason for entry. This document shall be place within the occupant(s) common area.

5.3.2 The CM or assigned facility personnel will accompany a Government representative at least one time per month to check the safety and serviceability of appliances, outlets, and vents and address any safety and health concerns.

5.4 Cleaning. Each unit shall be serviced and cleaned before each new occupant. Housekeeping shall be offered at least once every seven days only if required by regulation and only provide the services in accordance with the Vermont Department of Health Licensed Lodging Establishment Codes paragraph 11.6.1 – 11.6.10.

5.4.1 An in-depth cleaning of the unit will be required after the occupant departs and prior to new occupant arriving in accordance with the Vermont Department of Health Licensed Lodging Establishment Codes 11.6 – 11.14.

5.4.2 The contractor shall provide fresh linens to include sheets, pillow cases, and fresh towels no later than Wednesday of each week.

5.5 Security (measures and plans): The contractor shall have physical security measures in place in the form of security cameras, gated community, or security guards or a combination of measures. All exterior premises shall be illuminated for guest safety and maintained according to Vermont’s Department of Health Licensed Lodging Requirements.

5.6 Contractor Issued Reports:

5.6.1 Immediate Reporting: Develop an immediate report to submit to the COR if the CM witnesses or receives reports regarding airmen engaging in public/domestic disturbances, excessive loud noise, damage/vandalism to unit or property and/or illegal activities. Report format shall include at a minimum the name of the parties involved in the occurrence, date and time of the occurrence, location of the occurrence and any action taken by the contractor to address the occurrence.

5.6.1.2 An immediate report shall be submitted to the COR if utilities fail, other than an area-wide failure, for more than eight hours as stated in paragraph 5.1. Report format should include the failed utility, date and time of failure, length of time the failed utility lasted, action taken to fix the issue and actions that resulted in the relocation of any or all occupants.

5.7 Service Contract Reporting:

5.7.1 Reserved

5.7.2 Reserved

5.7.3 Reserved

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation

Defense Federal Acquisition Regulation Supplement

AFI 32-6000; Attachment 8 and 11 Civil Engineering Housing Management

AFI 10-245

Antiterrorism 03/28/2013 (Certified current 03/30/2017)

AFI 31-101

Security Forces Standards and Procedures

AFMAN 31-113

Security Forces Standards and Procedures 03/05/2013 Change 1:

12/02/2015

AFPD 17-1

Information Dominance Governance and Management

AFMAN 17-1301

Computer Security (COMPUSEC)

AFI 10-701

Operations Security 7/24/2019 (Change 1:

06/09/2020)

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.4.1 Linen

5.4.2 Cleaning Standard for Turnover

5.5 Security Lighting Standard

Monthly Inspection / COR Random Inspections / Base Security Forces

TECHNICAL EXHIBIT 2

Deliverables Schedule