Performance Work Statement (PWS)_2025.pdf

PERFORMANCE WORK STATEMENT

FOR

AFMAO LINEN SERVICES AT

DOVER AIR FORCE BASE, DELAWARE

18 JUL 2025

1 DESCRIPTION OF SERVICES

1.1 SPECIFIC FUNCTIONS

1.1.1 Pick-up

1.1.2 Deliver clean laundry

1.1.3 Package laundry and dry cleaning for delivery

1.1.4 Unserviceable Articles

1.1.5 Re-performance of Service

1.1.6 Missing Articles

1.1.7 Reimbursement

1.1.8 Vehicle Interior and Containers

1.1.9 Contaminated Laundry

1.1.10 Stain Removal

1.1.11 Fire Retardant Items

1.1.12 When Standards are Not Met

2 SERVICES DELIVERY SUMMARY

3 GENERAL INFORMATION

3.1 HOURS OF OPERATION

3.1.1 Normal Hours of Operation

3.1.2 Federal Holidays

3.2 CONTRACTOR-FURNISHED ITEMS AND SERVICES .......... Error! Bookmark not defined.8

3.2.1 Delivery Inventory Receipts

3.2.2 Pick-up Inventory Receipts

3.2.3 Hangers

3.2.4 Laundry Invoices

3.2.5 Materials

3.2.6 Facility

3.3 RECORDS MANAGEMENT

3.4 SAFETY REQUIREMENTS

3.5 SECURITY

3.6 INSTALLATION ACCESS

3.7 CONTRACTOR MANPOWER REPORTING

3.8 OPERATIONAL SECURITY (OPSEC)

3.9 CONTRACTOR’S QUALITY CONTROL PLAN

4 APPENDICES

4.1 Appendix A: WORK LOAD DATA/PICK-UP/DELIVERY SCHEDULES

4.1.1 FISHER HOUSE

4.2 Appendix B: DEFINITIONS

4.3 Appendix C: INVENTORY TRACKING DOCUMENT EXAMPLE TEMPLATES ...19

4.3.1 FISHER HOUSE INVENTORY FORM EXAMPLE

1 DESCRIPTION OF SERVICES. The contractor shall furnish all labor, equipment, supervision, management, supplies, and facilities, including transportation of linen to contractor-owned/contractor-operated laundry facility to accomplish the required linen cleaning service. The contractor shall provide and perform laundry services in accordance with the requirements contained in this Performance Work Statement (PWS) and in accordance with applicable federal, state and local regulations including the Occupational Safety and Health Administration (OSHA) and the Environmental Protection Agency (EPA) in support of Dover Air Force Base (AFB).

1.1 SPECIFIC FUNCTIONS. Delivered finished articles shall meet requirements of industry standards and manufacturer’s original appearance and care instructions, quality of cleanliness, finish and appearance. A 48-hour turn-around time is required. All work performed shall be done under sanitary conditions. Items shall be free from bacteria, and other micro-organisms, including pathogens or disease producing organisms. Any items found to not meet the standard of this contract will be re-cleaned at no additional cost to the Government. Items such as sheets, pillow cases, etc. are made with a Polyester/Cotton blend material. These items shall be washed, dried and pressed to prevent wrinkles and shrinking. Chlorine bleach will not be used on any bedding items.

1.1.1 Pick-up. The pick-up of dirty/wet laundry from drop off points will be established between the contractor and Dover Air Force Base Organizations in accordance with (IAW) Appendix A.

1.1.2 Deliver clean laundry. Upon delivery, at least 98 percent of items picked-up must be returned to include any missing items from previous deliveries. This shall be monitored and tracked with the utilization of the linen inventory tracking documents found in Appendix C. Contractor shall provide a delivery inventory receipt. The government shall count, inspect and document ALL items upon delivery while delivery driver is on-site.

Inspection of shrink-wrapped items may be performed when the packages are opened for use. Before a scheduled delivery, the contractor shall provide an email to the Contracting Officer’s Representative (COR) for items that will not be delivered. Pillows, quilts, and sleeping bags may require a longer time to dry i.e. up to twice the normal delivery interval.

1.1.3 Package laundry and dry cleaning for delivery. All multi-color items will be separated by color and size (e.g.; twin flat and twin fitted), identification marking black lettering (e.g.;

(T) Twin, (Q) Queen) on packing and packed as shown in Appendix A.

1.1.3.1 Packing. See Appendix A for Packing Instructions.

1.1.4 Unserviceable Articles. After laundering or dry cleaning service is completed, items that are deemed unserviceable shall be marked “UNSERVICEABLE ARTICLES” and returned to the Government. The contractor shall develop and implement an effective quality control plan consistent with current commercial industry standards to ensure work effort complies with the specifications contained herein. For articles damaged by the contractor, resulting in an unserviceable article, the contractor shall be held liable at full replacement value or a credit memo line item must be added to the invoice reflecting the full replacement value.

1.1.5 Re-performance of Service. Any items found to have been unsatisfactorily laundered or dry cleaned, as determined by the COR, shall be re-cleaned at no additional cost to the Government. This includes laundered items delivered in dirty containers (see paragraph 1.1.9). Such items will be identified by the COR to the Contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-cleaned and returned to the same exchange point on the next scheduled normal delivery day (For hard to remove stains, see paragraph 1.1.11). If the return period should fall on a Government holiday, the item shall be returned on the next scheduled normal delivery day following that holiday. The Contractor shall ensure re-cleaned items are separated from all other laundry/dry cleaning items, and all other items to be re-cleaned when returned. The Contractor shall also ensure that items are readily identifiable upon return to the Government as re-cleaned items, to include the date they were originally returned. For example, items may be labeled, “re-cleaned.”

1.1.5.1 Non-Reimbursable Repairs. Except for articles determined to be unserviceable in accordance with the definition, the Contractor shall repair all minor rips, tears, open seams, and holes using thread and materials of the same quality, compatible color;

replace all broken or missing buttons with buttons of matching color and similar appearance and quality. All such repairs are performed at no additional cost to the Government and within ten (10) business days once identified by the Government’s representative. The contractor shall provide an email notice of required repairs to the COR. The COR will keep an updated list or catalog of all contractor emails for non-reimbursable repairs.

1.1.6 Missing Articles. The Contractor shall replace any article(s) missing from a delivery by the next regularly scheduled delivery at no additional cost to the Government. Missing article(s) that cannot be found by the Contractor will be considered lost after ten (10) business days. For lost articles, the contractor will be held liable at full replacement value or a credit memo line item must be added to the invoice reflecting the full replacement value.

1.1.7 Reimbursement. In the event the contractor damages or loses article(s), the contractor shall be financially responsible for the replacement cost of the article(s). The cost shall be deducted from next month’s invoice. The replacement cost will be the current purchase price that will be determined by the Government’s representative from original purchase receipt or proof of item’s value.

1.1.8 Vehicle Interior and Containers. Soiled items and clean items will not be transported in the same container. Containers will be supplied by the contractor for each customer’s pick-up of soiled linen and delivery of laundered items. Pick-up containers will hold soiled linen separately for each customer. All clean items are to be protected from contamination and soiling during transit. After transporting dirty/soiled and contaminated laundry, the vehicle interior will be cleaned and sanitized before loading. The clean article containers shall also be sanitized before loading with clean articles. During delivery of the laundered items, if containers are discovered as not clean, then the laundered items will be deemed as dirty/soiled (see paragraph 1.1.6 for return schedule).

1.1.9 Contaminated Laundry. Contaminated laundry will be given to the Contractor in easily identifiable carts or clear marked bags. The Contractor is responsible for properly handling contaminated laundry in accordance with standard commercial infection control procedures.

1.1.10 Stain Removal. Contractor will provide stain removal treatment. All items the Contractor has identified with hard to remove stains will be given stain removal treatment and documented by an email to the COR. Stains are classified as anything not part of the original fabric color. A maximum of five (5) business days will be allowed for the return of the items from the Contractor. The returned stained item(s) shall be separated and readily identifiable to the Government representative.

1.1.11 Fire Retardant Items. Items requiring fire retardant treatment will be identified at the time of pick-up. All treated items will be accompanied by confirmation provided by the contractor, documenting treatment was accomplished.

1.1.12 When Standards are Not Met. When standards are not met, the Government’s representative will contact the Contractor via email and outline discrepancies. The Contractor shall respond to the Government representative via email within 48-hours with a plan to prevent discrepancy reoccurrence. Discrepancies will be documented by the Government’s representative’s monthly surveillance report. Performance threshholds and objectives are identified in the Services Delivery Summary (see paragraph 2). If the contractor fails to meet any performance thresholds where the minimum standard is not met, it shall be documented in the agencies CPARS report each time if re-performance does not occur.

2 SERVICES DELIVERY SUMMARY

Performance Objective PWS Para Performance Threshold Maintain pick-up and delivery schedule

Para 1.1.1 – 1.1.3 98% of scheduled pick-ups and deliveries will be met in accordance with the delivery schedule.. See Appendix A for the delivery schedule.

Ensure correct quantities delivered

Para 1.1.2. 98% of items inventoried IAW Appendix C, must be returned to include any missing items from previous deliveries.

Provide laundry service Para 1.1. 98% of items delivered will be clean, dry, free of lint, odor, spots, stains, or wrinkles as determined by

COR.

Provide dry cleaning service, if applicable

Para 1.1. 98% of items delivered will be clean, dry, free of lint, odor, spots, stains, or wrinkles as determined by

COR.

Pillows, quilts, sleeping bags delivery time

Para 1.1.2. Shall not exceed twice the standard delivery time. (96 hours)

Articles properly packaged Para 1.1.3. & Para 1.1.3.1. 98% of items will be properly packaged as determined by COR. See Appendix A.

Perform non-reimbursable repairs

Para 1.1.6.1. 0 defects

Maintain clean and sanitized containers

Para 1.1.9. 0 defects

Maintain serviceability of laundered items

Para 1.1.4 0 defects

3 GENERAL INFORMATION

3.1 HOURS OF OPERATION.

3.1.1 Normal Hours of Operation. The Contractor shall perform pickup and delivery services for each organization required under this contract IAW Appendix A.

3.1.2 Federal Holidays. The Contractor is not required to provide service on Federal Holidays.

Any additional holidays declared by the U.S. government shall likewise be considered official holidays for the purpose of this contract. The Federal Holidays are New Year’s Day, Martin Luther King, Jr Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

3.2 CONTRACTOR-FURNISHED ITEMS AND SERVICES. The Contractor shall furnish everything needed to perform this contract according to all its terms. Supplies furnished by the Contractor shall include:

3.2.1 Delivery Inventory Receipts. Contractor furnished delivery receipts shall be used for recording delivery of laundry/dry cleaning. Commercially available receipts are mandatory. Three (3) copies of each receipt are required. See Appendix C for examples.

3.2.2 Pick-up Inventory Receipts. Accountability of articles shall be accomplished by

Government personnel prior to pick-up. Appendix C has an example of the form utilized.

The laundry that the Contractor shall pick-up will be soiled. The Contractor shall verify the count and sign a pick-up Inventory Tracking Document and such signature shall constitute agreement to the Government’s count unless exception (e.g. discrepancy;

disagreement) is taken by the Contractor’s representative. The Government will retain a copy of the Inventory Tracking Document.

3.2.3 Hangers. If utilized, hangers shall be furnished by the Contractor and shall be a type that will not stain or wrinkle garments.

3.2.4 Laundry Invoices. The contractor shall furnish laundry invoices of actual items by price per item. Provide one copy tailored to each organization annotating organization name, duty phone, and date of service. Invoices should include number of items, price per item, and total price charged per item group. Monthly invoice should include accumulated totals for the previous month for services rendered by pieces and shall be received within the first five (5) business days of each month.

3.2.5 Materials. If required, the Contractor will supply material for repair of clothing (e.g., thread, zippers, snaps, binding collars, etc.).

3.2.6 Facility. The facility will be equipped and ventilated so as to prevent dissemination of contaminates. The ventilation system should include adequate intake filtration, exchange rate, and exhaust in accordance with local (e.g., State, County, and/or City) environmental requirements. The Contracting Officer or representative shall be allowed to inspect the facility at any time without prior notice.

3.3 RECORDS MANAGEMENT. The contractor understands that when creating, handling and maintaining records for the Air Force, either electronic or paper, you must meet the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322, Records Manage Program. In order to meet the requirement established IAW the above mentioned regulations, contact the Base Records Management Office (436 CS/SCXK, Bldg. 310) at 302-677-5157 for guidance and training.

3.4 SAFETY REQUIREMENTS. In performing any work under this contract on premises which are under the direct control of the Government, the Contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public Law 91-596, The Occupational Safety and Health Act of 1970. Effective on the date of this contract, the contractor shall take such additional precautions as the Contracting Officer may reasonably require for security, safety, traffic fire, personnel clearances and accident prevention purposes. The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way coming in contact with the performance of this contract on such premises. These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the OSHA Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

3.5 SECURITY

3.5.1 All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the governmental installation shall abide by all security instructions and directives of Dover AFB. Contractor employees will contact the Fisher House representative prior to arrival for pick-up or delivery within the Center for Families of the Fallen Campus to ensure no families are present. Employees are responsible for safeguarding all government property provided for contractor use.

3.5.2 At the close for each work period, government facilities, equipment, and materials shall be secured, lights, heat, and water turned off and all doors and windows secured.

3.5.3 The Contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population, nor shall the Contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

3.5.4 Contractors shall ensure their employees and those of their subcontractors have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

3.5.5 The contractor shall submit any request for compensation on delays to the Contracting

Office for approval. The contractor shall notify the Contracting Office or authorized representative as soon as the contractor realizes/determines any potential delays in accordance with the terms and conditions of this requirement.

3.5.6 Contractor Badge Policies. All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW OPlan 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment.

All contactor employees who’ll be granted unescorted access to the Installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the Installation. Continued employment is contingent upon successful completion and favorable reporting of the CBI.

DAFB Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to 436 SFS, Pass and Registration for destruction. Also before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, immediately contact the 436 SFS, Pass and Registration office. The badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436 SFS, Pass and Registration office and submit a new request for badge before a new badge can be reissued.

Base Contracting Office or base point of contact will immediately notify 436 SFS, Pass and Registration when a contractor’s employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

3.6 INSTALLATION ACCESS

3.6.1 The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from Pass and Registration, for the duration of the contract. Employees are only permitted to enter the installation during the date and time periods indicated on their contractor badge.

3.6.2 Vehicle registration, proof of insurance, and a valid driver’s license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

3.6.3 During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

3.6.4 During FPCON Bravo, Charlie, and Delta, personnel without base issued identification shall be physically escorted onto the installation.

3.6.5 During Higher FPCONs (Charlie and Delta) the base will curtail non-essential operations/functions; access by Non-Essential Contractors will be suspended per the direction of the Installation Commander.

3.6.6 Flight-line Driving: Contractors will have to adhere to the provisions in DAFBI 13-202 if operating on the airfield.

3.7 CONTRACTOR MANPOWER REPORTING

3.7.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Laundry Services via data collection site. The contractor is required to completely fill in all required data field at http://www.ecmra.mil.

3.7.2 Reporting inputs will be for the labor executed during the period of performance for each

Government fiscal year, which runs 1 October through 30 September * of each calendar year. Contractor may direct questions to the CMRA help desk.

*Reporting Period: Contractors are required to input data by 31 October for each year.

3.7.3 Uses and Safeguarding of Information: Information from the secure website is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

3.7.4 User manuals: Data for Air Force service requirements must be input at the Air Force

CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

3.8 OPERATIONAL SECURITY (OPSEC)

http://www.ecmra.mil/ http://www.ecmra.mil/

3.8.1 436th Contracting Squadron unit OPSEC coordinators will state OPSEC requirements on DD Form 254, contracts and SOW/PWSs with sufficient detail to ensure complete contractor understanding of the exact OPSEC provisions or measures required by the organization. If the OPSEC block is checked on the DD Form 254, the 436th Contracting Squadron unit OPSEC coordinators shall:

Task the contractor to develop an OPSEC program plan to address how the contractor plans to protect critical and sensitive contracted information, and upon organization acceptance, implement the OPSEC program plan.

Provide OPSEC guidance for the contractors to use in developing their own OPSEC plan.

3.8.2 Based on the classification guidance or OPSEC requirements in the prime contract, the prime contractor is responsible for preparation of DD Forms 254 for any subcontracts.

This should be done in coordination with the 436th Contracting Squadron unit OPSEC coordinators and unit security manager.

3.8.3 For a contractor to effectively comply with OPSEC provisions of the contract, the organization must provide the following guidance:

Organization’s critical information.

Adversaries’ collection threat information as it applies to the organization’s mission and the contract.

Operations security guidance (at a minimum, the organization will provide a copy of this instruction).

Specific OPSEC measures the organization requires (as appropriate)

3.9 CONTRACTOR’S QUALITY CONTROL PLAN

3.9.1 The contractor shall provide a Quality Control Plan that will describe how defective services will be identified and prevented. It shall also identify the contractor’s plan to ensure non- recurrence of defective services. The contractor is required to provide a copy of the program to the Contracting Officer within 14 calendar days after establishment of the Blank Purchase Agreement (BPA). A record of completed inspections shall be kept and made available to the government throughout the BPA period.

4 APPENDICES

4.1 APPENDIX A: WORK LOAD DATA/PICK-UP/DELIVERY SCHEDULES

4.1.1 FISHER HOUSE

4.1.1.1 Fisher House Hours. Contractor shall perform pick-up and delivery services required under this contract, Monday through Friday, 0730 – 0930, during normal operations.

There is a 48-hour turnaround time for normal operations based on Appendix A, Pickup/Delivery and Work Load Data Schedule. Contractor employees will contact the Fisher House representative when arriving to the Center for Families of the Fallen Campus to ensure no families are present upon delivery or pick up of linens. In the event of a Government emergency/contingency, the contractor’s services may be required between 0730 and 1630, Monday through Sunday. In such a case, the Government will notify the contractor in writing as well as verbal communication. The contractor is to arrive at Fisher House within 24 hours of notification to pick up soiled laundry. The turn-around time for emergency/contingency operations is 24-hours.

4.1.1.2 Pick-up dirty/wet laundry. Drop off points will be coordinated between the Contractor and Dover Air Force Base Fisher House Center for Families of the Fallen Manager.

Fisher House Staff will provide an inventory of soiled items to the contractor. The estimated quantity is a per month estimate.

FISHER HOUSE BLDG 220

Monday‐Friday during normal operations; on standby for Saturday and Sunday during

Emergency/Contingency operations.

ITEM

DESCRIPTION SIZE

ESTIMATED

QUANTITY per month

SPECIAL INSTRUCTIONS

Full Bath Towel Peacock Alley, Diamond Towel, White – Luxury Stripe

30”x 52” 20 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Hand Towel Peacock Alley, Diamond Towel, White – Luxury Stripe

18”x 28” 20 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Wash Cloth Peacock Alley, Diamond Towel, White – Luxury Stripe

12”x 12” 20 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Bath Rug Peacock Alley, Tiffany Cloud, Small, White – Luxury Stripe

20”x 31” 18 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Makeup Towel Brand unknown, Microfiber, Black

12”x 12” 10 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Flat Sheet Peacock Alley, Soprano Sateen Sheet, Ivory

75”x 112” Twin

8 Shrink wrap items in sets of 10 or less.

Wash colors separately, warm water, no bleach, tumble dry

Flat Sheet Peacock Alley, Soprano Sateen Sheet, Light Tan

96”x 115” Queen

20 Shrink wrap items in sets of 10 or less.

Wash colors separately, warm water, no bleach, tumble dry

Flat Sheet Brand unknown, Brown 75”x 112” Twin

5 Shrink wrap items in sets of 10 or less.

Wash colors separately, warm water, no bleach, tumble dry

Fitted Sheet Peacock Alley, Soprano Sateen Sheet, Ivory

75”x 112” Twin

8 Shrink wrap items in sets of 10 or less.

Wash colors separately, warm water, no bleach, tumble dry

Fitted Sheet Peacock Alley, Soprano Sateen Sheet, Light Tan

96”x 115” Queen

20 Shrink wrap items in sets of 10 or less.

Wash colors separately, warm water, no bleach, tumble dry

Fitted Sheet Brand unknown, Brown 96”x 115” Queen

5 Shrink wrap items in sets of 10 or less.

Wash colors separately, warm water, no bleach, tumble dry

Fitted Sheet Brand unknown, Brown 75”x 112” Twin

5 Shrink wrap items in sets of 10 or less.

Wash colors separately, warm water, no bleach, tumble dry

Pillow Case Brand unknown, Brown Standard 5 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Pillow Case Peacock Alley, Soprano Sateen, Light Tan

Standard 35 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Pillow Case Peacock Alley, Soprano Sateen, Ivory

Standard 8 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Pillow Sham Peacock Alley, Blue Paisley Standard 5 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Pillow Sham Peacock Alley, Pewter Blue Standard 35 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Pillow Sham Peacock Alley, European Washed, Light Tan

26”x 26” European, square

35 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Pillow Sham Peacock Alley, Elena Jacquard, Blue

Standard 8 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Duvet Cover Peacock Alley, Elena Jacquard 68”x 90” Twin

8 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Duvet Cover Peacock Alley, Blue Paisley Twin 5 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Duvet Cover Peacock Alley, Pewter Blue Queen 25 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Duvet Cover Peacock Alley, Brown Paisley Queen 5 Shrink wrap items in sets of 5 or less.

Wash colors separately, warm water, no bleach, tumble dry

Blanket Peacock Alley, Beige Queen 25 Shrink wrap items in sets of 3 or less.

Wash colors separately, cold water, no bleach or fabric softener, tumble dry

Coverlet Beige Twin 10 Shrink wrap items in sets of 3 or less.

Wash colors separately, cold water, no bleach or fabric softener, tumble dry

Pick-up/Delivery Charge in accordance with

PWS

2 In accordance with PWS

4.2 APPENDIX B: DEFINITIONS

Unserviceable Articles: No longer usable or repairable for purpose intended from original manufacture.

Repairable Items: Articles with minor rips, tears (normally less than four inches), open seams, holes, missing buttons, and broken zippers.

Contaminated linens: Those linens suspected of contamination with infectious microorganisms.

Water Repellent Treatment: Treatment by hand or machine fabric items with either solvent or aqueous solutions of water repellent compounds.

Hard to remove stains: Stains that cannot be removed during a normal wash, but will come out if soaked in an enzyme solution.

Laundering/Dry cleaning (to include curtains and bedspreads). Laundry/Dry Cleaning shall be done in accordance with the tagged instructions on the article using standard industry practice. When instructions for laundering/dry cleaning are missing from the articles, items will be laundered using mild detergent, low heat, and no bleaching agent.

Fire Retardancy Treatment: In accordance with the National Fire Protection Association (NFPA) standard 10.3, items to be treated will be identified at the time of pickup.

4.3 APPENDIX C: INVENTORY TRACKING DOCUMENT EXAMPLE TEMPLATES

4.3.1 FISHER HOUSE DRY CLEAN REQUEST EXAMPLE