Performance Work Statement_PWCS Maintenance and Repair_June 2021 (DRAFT).pdf

PERFORMANCE WORK STATEMENT

FOR

PERSONAL WIRELESS COMMUNICATION SYSTEMS

MAINTENANCE AND REPAIR

Al Udeid Air Base, Qatar

29 June 2024

TABLE OF CONTENTS

1. DESCRIPTION OF SERVICES 3

1.1 Maintenance Specification Requirements 3

2. SERVICE SUMMARY 3

3. GENERAL INFORMATION 4

3.1 Contract Qualifications 4

3.2 Quality Control 4

APPENDIX 1 - EQUIPMENT INVENTORY LISTING 5

APPENDIX 2 – AIM Maintenance Work Order

PERFORMANCE WORK STATEMENT

FOR

PERSONAL WIRELESS COMMUNICATION SYSTEMS

MAINTENANCE AND REPAIR

1. DESCRIPTION OF SERVICES. The contractor shall provide all management, materials, labor, tools, parts, shipping, and equipment necessary to perform repair services for Personal Wireless Communications Systems (PWCS) Equipment. Services include warranty extension for the equipment listed in the Equipment Inventory Listing (Appendix 1). Equipment will be sent from Al Udeid Air Base (AUAB) to an offsite depot for maintenance and repair.

1.1. Maintenance Specification Requirements. The contractor shall perform all services in accordance with the Federal Communication Commission (FCC) and Original Equipment Manufacturers' (OEM) specifications.

2. SERVICE SUMMARY. The contractor’s service requirements are summarized into performance objectives that relate directly to mission-essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These minimums do not relieve the contractor from performing 100 percent of all work requirements.

Failure to do so could result in an issuance of unacceptable inspection ratings and/or a Contract Discrepancy Report (CDR). These thresholds are critical to mission success. Work must be accomplished according to the terms, conditions, and specifications stated in the contract.

PERFORMANCE OBJECTIVE PWS REFERENCE PERFORMANCE

THRESHOLD

Equipment Repairs Para 1.1 Meets 98% repair rate per shipment

Equipment Return Time Para 1 95% of shipments shipped back to Al Udeid within 30 days of receipt.

3. GENERAL INFORMATION:

3.1. Contract Qualifications: The contractor shall:

3.1.1. Be Factory Trained in Motorola Astro Trunked and Conventional radio systems, MCC7500 console systems, MC3000, and APX/SRX/KVL/XTS series subscribers.

3.1.2. Have a Service Depot with sufficient Land Mobile Radio (LMR) spares for quick turnaround of equipment requiring repair and meets physical security requirements. Spare equipment/part stock shall be of the same model as the equipment sent for repair.

3.1.3. Repair all equipment using only OEM parts.

3.1.4. Maintain a Service Depot that is Factory Mutual (FM) certified for repair of intrinsically safe equipment. Service depot needs to be equipped with the proper test equipment to perform vacuum check and pressure testing of ruggedized radios.

3.1.5. Provide depot repair for infrastructure, third-party and subscriber equipment. The program must have capabilities to repair Advanced Encryption System (AES) equipment within 30 calendar days. This ensures maximum turnaround of assets with minimal mission impact.

3.1.6. Provide 24/7/365 technical support services via telephone. Pricing for technical support services shall be in accordance with Price List (Attachment 2).

3.2. Quality Control

3.2.1. Documentation. The contractor shall document corrective actions to be taken and record them on the AIM Maintenance Work Order (Appendix 2) paperwork supplied with each piece of PWCS equipment.

3.2.2. Non-conforming Services. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights within a reasonable time (14 Days) after the defect was discovered or should have been discovered; and before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

APPENDIX 1

EQUIPMENT INVENTORY LISTING

The following list is representative of the type of PWCS equipment used by AUAB personnel.

Currently all of the equipment, affected by this contract, contains or is fitted to contain Over The Air Rekeying (OTAR) and Advance Encryption Standard (AES).

NOTE: This list is provided for informational purposes. The list is not all-inclusive and the types of equipment listed here may change during the term of the contract.

Portable Radios Estimated Total Quantity in Inventory SRX-2200s H99KGH9PW7AN 1866

KVL 4000 1

MC 5000 80

Digital Junction Box for MC5000 80

MCC 7500 9

APX 7500 20

APX 6500 12

IMPRESS Battery Charger (Multi-bay) 30 IMPRESS Battery Charger (Single-bay) 30

NOTE: All equipment maintenance may include maintenance of associated antennas and cables.

* Computer stations use Motorola proprietary software that will need to be maintained by depot.

APPENDIX 2

AIM Maintenance Work Order