Performance-Work-Statement_POM-Washer-Dryer_Maintenance.docx

WASHER AND DRYER SERVICES

PERFORMANCE WORK STATEMENT (PWS)

PRESIDIO OF MONTEREY, MONTEREY, CA

01 OCTOBER 2024

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Table of Contents

U.S. Army Garrison Presidio of Monterey Washer and Dreyer Services Enterprise-wide Performance Work Statement (PWS)

1. General.

This is a non-personal services contract to provide services for the U.S. Army Garrison Presidio of Monterey California The Government will not exercise any supervision or control over the contract service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this PWS.

1.1. Description of Services/Introduction.

The Presidio of Monterey, The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, tools, supervision, and other items and non-personal services necessary to perform at the Presidio of Monterey Washer and Dryer Movement and Maintenance/Repair Services as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract. Building 629B first floor will be provided by the Government as a maintenance workshop, this is subject to change once a more suitable location is available.

1.2. Background.

Washers and Dryers are required to be provided to Personnel assigned to Presidio of Monterey (POM). Washers and Dryers users rely on laundry service to sustain their quality of life. Services for this contract are needed to maintain, service, repair, connect/disconnect and transport when needed on the Presidio of Monterey. A representative listing of machines and locations are shown in Technical Exhibit C - Building Listing and Equipment Location.

1.3. Objectives.

The objective of this contract is to maintain, service, repair, connect/disconnect and transport Government owned coin-free electric and/or gas washers and dryers listed on Technical Exhibit C Building Listing and Equipment Location. Contractor must provide all materials parts, labor, transportation and any other essentials necessary to meet the requirements of this contract applicable to government owned inventory of washers and dryers utilized by government personnel.

The basic service objective includes the following

a) Repair machines located throughout the POM Installation.

b) Hook-up machines located throughout the POM Installation.

c) Salvage machines located throughout the POM Installation.

d) Transport machines located throughout the POM Installation.

1.4. Scope.

The Contractor shall furnish transportation, equipment, and personnel to repair, hook-up or salvage machines located throughout the Presidio of Monterey Installation. A representative listing of machines and locations are shown in Technical Exhibit C - Building Listing and Equipment Location. This contract includes all functions, tasks and responsibilities required to maintain, service, repair, remove/replace and transport a Government owned inventory of 257 washers and 271 dryers. The Government owned inventory may fluctuate up or down by 10% during the life of the contract. The Contractor shall perform recurring maintenance and repair activities and respond to service calls to keep the government inventory functioning properly. The contractor shall establish a procedure to communicate with the COR to receive calls and to report the completion of service calls. The quality, location, and make of machines to be serviced may vary during the contract period. The Contractor shall hook-up and place machines in operable condition as stated in paragraph 5.0.

1.5. Period of Performance.

The period of performance (POP) shall be for one (1) Base Year of 12 months and four (4) 12-month option years.

1.6. Restoration of Real Property Damage.

Any damage to Government Real Property by the Contractor’s operations shall be restored to the original state at no additional cost to the Government (e.g. structural damage, damage to landscape or fencing, et al).

1.7. Quality Control (QC).

Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) 52.246-1 entitled, “Contractor Inspection Requirements” and applicable sub-clauses pertaining to quality control.

1.7.1. Quality Control Report.

The contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide to the Government their quality control documentation within 30 calendar days after contract award; changes to the QCP after award shall be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) within five (5) working days prior to the proposed changes thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC System in regard to this contract.

1.7.2. Corrective Actions.

At any time, it is determined by the Contracting Officer (KO) that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency. If a Contract Deficiency Report (CDR) is issued the Contractor shall develop a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.7.3. Quality Assurance.

The Government shall evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the PWS of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate.

1.7.4. Contracting Officer Representative (COR).

The COR will be identified by registering under the Contracting Officers Representative Tracking tool (CORT) https://wawf.eb.mil. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.5. Post Award Conference/Periodic Progress Meetings.

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW FAR 42.5, Post Award Orientation where minutes will be taken. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be considered into the overall contract price.

1.8. Hours of Operations.

1.8.1. Normal Duty Hours.

The Contractor is responsible for providing performance/service, between the hours of 0730 and 1630 hours Monday through Friday. Repair services shall be accomplished by the Contractor within forty-eight (48) hours of the service calls submitted by the customer. Contractor will maintain a log of all service calls with date, work order number, time of call, and name of customer and circumstances. Any machine requiring excessive repair service will be replaced immediately with one known to be in good mechanical condition to give the desired service. If a machine replacement is required, replacement will be accomplished within seven (7) days of the original service call. The Contractor shall service all strainers and/or screens on each machine for proper operation of the equipment, each time service is performed. The outside of equipment will be thoroughly cleaned each time service is performed. Cracked or broken knobs shall be replaced as needed. Marks, scratches, etc. shall be spot painted during inspection. The Contractor shall repair at their expense any damage to Government property resulting from the movement of washers and dryers into or out of any building. These repairs must be made by a craftsman of the particular trade. Facilities may be closed on Federal holidays or when the installation is closed due to local or national emergencies, administrative closings, or similar Government directed closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.2. Recognized Federal Holidays.

1.8.3. Installation Closures.

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday is observed as a legal holiday. This list of holidays relates to Government duty days and is not intended to supplement or otherwise alter the provisions of any Wage Determination regarding applicable paid holidays. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor’s personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation, unless stipulated otherwise. This provision does not preclude reimbursement for authorized overtime work if applicable. If Government personnel are furloughed, the Contractor shall contact the Contracting Officer or the COR to receive direction. It is the Government’s decision as to whether the contract price/cost will be affected as a result of Government shutdown and/or furloughed Government employees. In the event a government shutdown and/or furloughed Government employee does impact contract price/cost, a negotiated settlement will be reached as deemed appropriate by the Contracting Officer. When the Department of Defense grants excused absences to its employees, the Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled and shall be guided by the instructions issued by the Contracting Officer or the COR. Changes in employee work schedules shall comply with the terms and conditions of the contract, to include payment provisions.

1.8.4. Place of Performance.

The Contractor shall perform services under this contract at government facilities located at the Presidio of Monterey, California.

1.8.5. Type of Contract.

The Government will award a Firm Fixed Price (FFP) contract for this requirement.

1.8.6. Security and Force Protection:

The Contractor shall be responsible for safeguarding all Government equipment, information and property for contractor use. At the close of each work period, Government facilities, equipment, and material shall be secured. All personnel employed under this contract will adhere to access control policies which include, weapons registration, transportation of weapons on the installation, access control policies, use of installation passes and identification (ID) cards, and the operation of motor vehicles.

1.8.7. Security of Classified Items, Systems and Information.

The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

1.8.8. Access and General Protection/Security: Policy and Procedures.

Contractor and all associated sub-Contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes. The Contractor shall notify the COR of employees who require access to the installation and have not previously had a background check, within 5 days of award of the contract. The COR will provide a background check form to the Contractor who in turn shall input the appropriate details per employee and submit the form directly to the Point of Contact at the Directorate of Emergency Services (DES). Any negative results (names only) from the background check will be transmitted from DES to the Contractor who will take action accordingly. The COR will get a copy of the DES report and follow-up with the Contractor to assure compliance. It will be up to the Contractor to take appropriate action and directly coordinate with DES for information and/or appeals as needed. If during the period of the contract new personnel are hired that information shall be submitted to the DES within 10 days of new hire. It is the Contractors responsibility to inform the Government of these changes.

1.8.9. Installation Threat Awareness and Reporting Program (TARP).

In accordance with AR 381-12, 1 June 2016, paragraph 1-10l, all Contractors will attend live TARP training at least annually. Live training must be scheduled with the local Counter Intelligence Office (902d Military Intelligence). This training shall be completed within 90 calendar days of contract award. Contractors are required to report threat-related incidents, behavioral indicators and other matters of counter intelligence interest specified in AR 381-12, paragraph 3 to the facility Security Officer, the nearest military CI Office, the Federal Bureau of Investigations, or the Defense Security Service. Methods of reporting include: online at https://www.inscom.army.mil/isalute/ and by phone at 1-800-CALL-SPY (1-800-225-5779).

1.8.10. iWATCH Training.

The Contractor and all associates Sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within ten (10) calendar days of contract award and within ten (10) calendar days of new employees’ commencing performance with the results reported to the COR no later than ten (10) calendar days from employment start. Documentation to be used by the COR to satisfy this requirement can be found at https://www.bliss.army.mil/iWATCH.

1.8.11. Operations Security (OPSEC) Awareness Training.

DOD Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. Per AR 530-1 all Contractor employees, including subcontractor employees, requiring access to Army Installations, facilities, or controlled access areas shall complete OPSEC Awareness training. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 15 calendar days f r om start of Base Year and Option years of contract award or within 15 calendar days of new employees commencing performance to ensure compliance with the terms and conditions of the contract. Training is available at http://cdsetrain.dtic.mil/opsec or by contacting the Installation OPSEC officer through the COR. The Contractor shall ensure all applicable employees have completed OPSEC initial training and annual refresher training. Contractor shall certify that their workforce has completed the training through the submission of completion certificate(s) to the Contracting Officer and the Contracting Officer's Representative (if appointed) within thirty (30) calendar days of arrival on post and annually thereafter. Operations Security (OPSEC) Awareness Training attendance and compliance may be documented as a performance metric under the resultant contract and be part of past performance information in support of future source selections.

1.8.12. Installation Anti-Terrorism / Force Protection (AT/FP)

Pursuant to Department of Defense (DoD) Instruction Number 2000.16, V-1. DoD Antiterrorism (AT) Standards, dated November 17, 2016, each Contractor employee requiring access to a federally-controlled installation, facility and/or federally-controlled information system(s) shall complete AT Level I Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf. The Contractor is responsible for ensuring that all applicable employees have completed anti-terrorism awareness training and shall certify that their workforce has completed the training through the submission of certificate(s) of completion to the Contracting Officer (KO) and the COR (if appointed) within five (5) working days after contract award or prior to access to a federally-controlled installation or information system.

Special Instructions:

Using a search engine such as GOOGLE, search for “Joint Knowledge Online” or “JKO” to begin the process. Once at the website, follow the instructions below:

Clicks:

a) Select “No DoD CAC”

b) Then choose “I am a US Mil, Government Civil Servant, or Contract Employee”

c) Click on “I've been directed to take required training on JKO”

d) Click on “Courses”

e) Select “I do not have a .MIL, .GOV, or .NDU.EDU address or I am a Multi-National Student”

f) Fill out the contact sheet and email to sponsor (This is the COR)

g) Sponsor will email to the JKO help desk. (This is the COR)

Approval Process:

1) Help desk sends non-CAC user an email with User ID

2) Help desk will send a separate email with an electronic token to register a new password (token is good for 24 hours)

3) New User follows the instructions in the email and enters a new password.

4) User will need to enroll in Course # JS-US007-14 (User has up to 30 days to complete the course)

In the event that the automated system is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. Contact the installation AT/FP Office for guidance. If the training is not completed online, the Level I AT Awareness instructor qualification must be coordinated with the installation Antiterrorism Officer or (installation security equivalent) and the resultant name(s) of approved instructors shall be provided the Contracting Officer or designee along with all associated cost or schedule impacts to the contract. Anti-terrorism performance (AT Level I Awareness Training attendance and compliance) may be documented as a performance metric under the resultant contract and be part of past performance information in support of future source selections.

1.8.13. DoD Cyber Awareness Training:

All Contractor employees, to include subcontractors, requiring access to Army installations, facilities and controlled access areas shall complete the annual Cyber Awareness Training located at the U.S. Army Information Awareness (IA) Training Center website: https://ia.signal.army.mil/DoDIAA/default.asp. initial training and annual refresher training. Contractor shall certify that their workforce has completed the training through the submission of completion certificate(s) to the Contracting Officer and the Contracting Officer's Representative (if appointed) within thirty (30) calendar days of arrival on post and annually thereafter.

1.8.14. Physical Security.

The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.8.15. Security of Classified Items, Systems and Information.

The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

1.8.16. Key Control.

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. All keys for the warehouses will be signed for each morning and returned at the end of the day. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop and implement a key control program and procedures compliant with AR 190-13 to ensure that keys are controlled and safeguarded. The plan shall be incorporated within the Contractor’s Quality Control Plan or submitted to the COR for approval NLT five (5) working days after award. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO, COR and Security Manager.

1.8.17. Personnel List.

The Contractor shall provide in writing, to the Contracting Officer and Contracting Officer’s Representative, a list of all Contractor employees no later than five (5) calendar days after the contract award. The list shall include each employee's name, job title, telephone number, employment date with the Contractor, and a legible photocopy of each employee's certifications and licenses. The Contractor shall revise and resubmit it to the KO, COR within five (5) calendar days of any changes of personnel.

1.8.18. Employee Departure.

The Contractor shall immediately notify the Contracting Officer’s Representative when an employee terminates employment that has access to Fort Polk, the government information systems or data. The Contractor (to include subcontractors) shall be responsible for collection of identification badges and common access cards upon completion of the contract or termination of employee. The Contractor shall ensure all common access cards issued to employees are returned to the Government upon termination of employment and released employee names are to be stricken from the roster maintained by DES & S&ID immediately upon release.

1.8.19. Removal of Contractor Personnel.

The Government reserves the right to require physical removal of any Contractor personnel from the job site who endanger persons or property, or whose continued employment is inconsistent with the interest of military core values and security. The Government also reserves the right to require the Contractor to physically remove from the job site, any employee found to be under the influence of alcohol, drugs or any other incapacitating agent or any employee involved in the theft of Government property. The physical removal from the job site of such personnel shall not relieve the Contractor of the requirement to provide personnel to perform services.

1.9. Safety.

1.9.1. Safety Plan.

The Contractor shall establish and maintain a safety plan of which a draft plan shall be submitted to the KO at the time of proposal. Contractor’s final Safety Plan shall be submitted no later than (NTL) 15 calendar days after contract award. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with the following Safety Accident Prevention Standards: 29 CFR 1910, Occupational Safety and Health Standards; 29 CFR 1926, Safety and Health regulations for Construction; Army Corps of Engineers Manual 385-1-1, Safety and Health Requirements Manual. The Contractor shall comply with the above and all other applicable DoD, Army, Federal, State and Local safety and health requirements.

1.9.2. Reporting of Fire and Safety Hazards.

The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contractor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

1.9.3. Environment and OSHA.

The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the Contracting Officer or authorized representative for final resolution. The Contractor shall notify the Contracting Officer or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the Contracting Officer or authorized representative to halt all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the Contracting Officer or designated representative and COR.

1.9.4. Damage Reports.

In all instances where Government property or equipment is damaged by Contractor's employees, the Contractor shall provide a verbal report to the COR, or their designated representative, within four (4) hours of occurrence. A completed typed original plus one copy of DA FORM 3975 (MP Report Form) shall be delivered to the COR, or their designated representative, within five (5) calendar days of occurrence, explaining the circumstances of the accident and the extent of damage. The Contractor shall be responsible for costs to repair or replace damaged property.

1.9.5. Personnel Safety.

The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Contracting Officer, designated representative or COR, and shall notify the Contracting Officer of the corrective action to be taken.

1.9.6. Personnel.

For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or Subcontractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the Army and the Presidio of Monterey, California. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s final Safety Plan to be submitted to the Contracting Officer NLT five working days after award. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, certificates and permits, applicable for the type and class of vehicle being operated. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

1.9.7. Identification of Contractor Employees.

The Contractor (to include Subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include Subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include Subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.9.8. Contractor Vehicles.

All Contractor vehicles shall be readily identifiable. Identification shall include displaying Contractor’s name in a clear and unobstructed location on the vehicle. Motor vehicles entering Presidio of Monterey Operational Area shall be properly licensed, insured, and registered with the Installation Access Pass Office.

1.9.9. Contractor Advertising.

The Contractor shall not place or display advertising of any kind on Government property.

1.9.10. Special Qualifications.

Technicians should be certified in maintenance of electrical and gas dryers and washers, commercial grade machines, including digital equipment. Proof of valid certification shall be provided.

1.9.11. Key Personnel.

The following personnel are considered key personnel by the Government:

a. Project Manager (PM)/alternate PM. The Contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO within 10 calendar days after contract award, thereafter any changes shall be provided five (5) business days prior to expected change and no less than 24-hours after unplanned changes. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be available between 0730 thru 1630 Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

b. Badge. Key personnel shall wear a badge that indicates their job title.

1.9.12. Supervision of Contractor Employees.

The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.9.13. Phase In/Phase Out Period.

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 60-day phase in/out period. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services. Contractor shall develop and implement a numbering system for each washer and dryer.

1.9.14. Local Health Protection Conditions

Contractor will comply with all national and DoD policies with regard to health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the surrounding area of the Presidio of Monterey and in cooperation with local, state and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

1.10. Government Roles and Responsibilities.

1.10.1. Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

All contract administration will be affected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO.

No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

The KO will approve all Deliverables and plans required in this PWS.

1.10.2. Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement.

Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification.

The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

The COR will perform IAW the responsibilities and duties identified in the appointment letter.

1.10.3. COR Authority.

A letter of designation will be issued to the COR by the KO.

A copy of the letter will be sent to the Contractor.

The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

1.10.4. COR or Designated Government Representative Functions.

The COR or designated Government representative shall monitor all technical aspects of the contract and assists in contract administration.

The COR or designated Government representative is authorized to perform the following functions:

assure the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract,] issue written interpretations of technical requirements, monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies, coordinate availability of Government-Furnished Property and provides direction or assistance for site entry requests of Contractor personnel.

PART 2

DEFINITIONS & ACRONYMS

2.0. Definitions and Acronyms.

2.1. Definitions.

Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

2.2. Contract Administrator.

The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.3. Contractor.

A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.4. Contracting Officer (KO).

A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.5. Contracting Officer’s Representative (COR).

An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.6. Contractor/Program Manager.

The Contractor’s on-site representative. The Contract Manager shall be delegated authority to manage and coordinate all phases of the contract.

2.7. Contractor Personnel.

Contractor and subcontractor employees performing working under this contract.

2.8. Controlled Area.

A controlled space extending upward and outward from a specified point. This area is typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

2.9. Deficiency/Defective Service.

A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.10. Government-Furnished Property (GFP) OR Government Property (GP).

Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.11. Machines

Clothes washers and/or clothes dryers.

2.12. Physical Security.

Actions that prevent the loss or damage of Government property.

2.13. Quality Assurance.

A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

2.14. Quality Assurance Specialist (QAS).

An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as a technical advisor to the Contracting Officer in these areas.

2.15. Quality Assurance Surveillance Plan (QASP).

The Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.16. Quality Control.

All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.17. Repair.

Those actions taken by the contractor to restore machines to operating conditions.

2.18. Salvaged Machines.

Machines which have been classified as non-repairable by the Government. The government retains ownership of these machines.

2.19. Subcontractor.

One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.20. Work Day.

The length of time during a day in which the Contractor provide services in accordance with the contract. Also referred to as Business Day.

2.21. Work Week.

Monday through Friday, unless otherwise specified.

2.22. Government Furnished Property (GFP).

Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

2.23. Government Property.

All property owned or leased by the Government. Government property includes both Government- furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

2.3. ACRONYMS.