Performance Work Statement - Phoenix Cable Services.pdf

PERFORMANCE WORK STATEMENT (PWS)

PHOENIX CABLE SERVICES

FOR JOINT TASK FORCE GUANTANAMO BAY (JTF-GTMO)

AT NAVAL STATION GUANTANAMO BAY, CUBA (NSGB)

01 OCTOBER 2020

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.) Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to deliver and maintain cable television service to the Joint Task Force- Guantanamo Bay (JTF-GTMO) as defined in this PWS, except for those items specified as government furnished property (GFP) and government furnished services (GFS). The Contractor shall perform to the standards in this contract.

1.2 Background: The Joint Task Force-Guantanamo Bay (JTF-GTMO) has multiple directorates that require monitoring of up-to-date media sources to enhance their situational awareness and to ensure mission readiness.

1.3 Objectives: The objective of the requested service is to providecable services to ensure that each directorate maintains the ability to monitor news media sources in order to enhance the overall geopolitical awareness of the JTF-GTMO.

1.4 Scope: The Contractor shall provide subscription service for: the following eight (8) basic Armed Forces Network channels: FOX News, CNN, Headline News, the Pentagon Channel, C- SPAN Weather Channel and the TV Guide Channel for twenty-three (23) existing cable boxes.

Preventive maintenance and service calls will be conducted as needed to JTF-GTMO.

1.5 Period of Performance: Reserved (see delivery information in the contract).

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a QCP and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high-quality service. The Contractor’s QCP is the means by which the Contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.1 The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor shall submit their QCP as part of the Contractor’s proposal. The QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) within thirty (30) calendar days of contract award.

After acceptance of the QCP, the Contractor shall receive the KO acceptance in writing. The Contractor shall submit an updated QCP with changes within five (5) calendar days to the KO through the COR for review and acceptance prior to implementation.

1.6.1.2 The Quality Control Plan shall address as a minimum:

1.6.1.2.1 Inspection Program: Included shall be a quality control inspection program covering all general and specific tasks included in the contract scope of work. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis. In developing this inspection program, the Contractor shall identify the key activities and associated characteristics in each process that have a significant influence on specific services and provide for methods for evaluation of the selected characteristics.

1.6.1.2.2 Deficiency Identification: The QCP shall include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS. This shall contain processes for corrective action without dependence upon Government direction.

1.6.1.2.3 Deficiency Correction: The program shall contain process control and process performance measurement procedures that shall include how the Contractor shall implement preventive corrective actions. The Contractor shall demonstrate that it has designed quality into the delivery of services thereby mitigating the risk(s) associated with delivery of deficient or nonconforming services.

1.6.1.2.4 Documentation and Enforcement: The QCP shall include a method of documenting and enforcing quality control operations of both prime Contractor and Subcontractor work; including inspection and testing.

1.6.1.2.5 Trend Analysis: Reserved.

1.6.1.2.6 Surveillance Methods: The QCP shall contain specific surveillance techniques for all contract services. The surveillance methods shall be comprehensive and adaptable to the reporting system of the plan.

1.6.1.3 Inspection System: The Contractor shall develop, implement and maintain a system to inspect the services to ensure compliance with PWS requirements, and applicable laws and regulations. The Contractor shall specify a scheduled frequency of inspections, the titles of the individuals who shall do the inspection, and their organizational placement.

1.6.1.4 Deficiency Prevention: The Contractor shall identify and prevent defects in quality of products and services performed before the level becomes unacceptable. The Quality Control Plan shall be designed to intercept inferior services before they are provided to the Government.

1.6.1.5 Inspection Files: The Contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. This documentation shall be kept on site and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.6.1.6 Complaints: The Contractor shall document all Customer complaints and report the complaint to the COR within one workday after receipt of complaint. The Contractor shall use electronic mail or other written memoranda as notification. Each Customer complaint reported to the COR shall have a scheduled completion date subject to COR approval. The Quality Control Plan shall be updated, at no additional cost to the Government, as required to preclude a recurrence of the complaint.

1.6.2 Operations Security (OPSEC) SOP/Plan Requirements: The Contractor shall implement and maintain an OPSEC program for preventing the disclosure of critical information or sensitive information which could jeopardize the Government’s ability to execute its mission or to adequately protect its personnel and/or equipment. The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/plan within 60 calendar days of contract award to the KO through the COR to be reviewed and accepted by the Government OPSEC Officer on the supporting installation. The SOP must contain a training plan that includes an initial OPSEC brief, continuous awareness, and annual OPSEC training. Awareness/training includes, but not limited to information disclosure via letters, conversations, photographs, resumes, electronic mail (e-mail), Social media/networking sites, dissemination of information and documents disposal.

OPSEC Program shall fully comply with the provisions of AR 530-1, Operations Security.

1.6.3 Quality Assurance (QA): The government shall evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and that contract quality requirements are met.

“Contract quality requirements,” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the Contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.4 Recognized Holidays: Cable service is required on holidays. However, the contractor is not required to perform maintenance services on the following holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.5 Hours of Operation: The Contractor is responsible for conducting business between the hours of 7:30 a.m. to 4:00 p.m. Monday thru Friday except for those services on the aforementioned Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor is responsible for scheduling on-site services between non-mission critical hours in coordination with the COR.

1.6.6 Place of Performance: The work to be performed under this contract will be performed on Naval Station Guantanamo Bay (NSGB) within the specified JTF-GTMO buildings.

1.6.7 Type of Contract: Reserved.

1.6.8 Access and General Protection Policy and Procedures:

1.6.8.1 Conduct of Personnel: In accordance with Department of Defense (DoD) Directive 5500.07, Standards of Conduct, and 18 U.S.C. 1382 (1972), the installation commander has the authority to bar individuals from the installation. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. The Government will not reimburse the Contractor for travel and other expenses associated with the removal of personnel. The Government reserves the right to require the Contractor to remove from the job site any employee working under this contract for reasons of suspected misconduct, a suspected security breach, or suspected to be under the influence of alcohol, drugs, or any other incapacitating agent. Contractor personnel shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary and is in the best interest of the Government.

1.6.8.2 FPCON and/or HPCON B: In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) and/or Health Protection Condition (HPCON) at any individual installation change, the Government may require changes in Contractor security matters and/or health protection measures or processes. During FPCONs and/or HPCONs Charlie and Delta, only contract services that have been deemed “mission essential” by the Government will continue. Contract services will resume when the FPCON and or HPCON is reduced to Bravo or lower.

1.6.8.3 Physical Security: The Contractor shall be responsible for safeguarding all government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured in accordance with Army Regulation (AR) 190-13, “The Army Physical Security Program.”

1.6.8.3.1 The Government has the right to remove any Contractor employee from the installation and to deny access to the installation by any Contractor employee who poses a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation or its population.

1.6.8.3.2 The Contractor shall provide a roster of personnel expected to perform services under this contract to the COR within ten (10) days of contract award. This personnel roster shall include the employee's full name and position to be held. The Contractor shall update this roster within ten (10) calendar days if personnel changes occur during the duration of the contract.

1.6.8.3.3 Installation Access and Control: Naval Station Guantanamo Bay is a closed Installation with access restrictions. All vehicles and personnel are subject to search and seizure of contraband and/or unauthorized Government property. Contractor vehicles (Contractor-owned/leased and personal), Contractor personnel, and their personal property shall be subject to inspections and searches upon entering or leaving the Installation as authorized in Army Regulation (AR) 190-5, Motor Vehicle Traffic Supervision. The Contractor may be subject to installation closure exercises that may have an impact on performance.

1.6.8.3.4 Contractor's personnel shall not be permitted access to any JTF-GTMO buildings on days or during hours when no work is scheduled, except when prior arrangements have been made between the COR and Project Manager.

1.6.8.4 Escorts: The Contractor and all associated Subcontractor employees performing services under this contract shall be escorted by an individual(s) designated by the COR only when accessing identified JTF-GTMO areas and facilities. The COR shall communicate those areas and facilities to the Contractor at the time a maintenance or service need is identified.

1.6.8.5 Personnel Security Clearance Requirements. The Contractor shall ensure that Contractor employees and sub-Contractor employees performing services under this contract comply with FAR 52.204-2, Security Requirements when the employee has access to information classified “Confidential,” “Secret,” or “Top Secret.” The Contract will ensure that employees comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DOD 5220.22-M), and any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. All personnel security clearances will be passed thru the ACCS Portal. The ACCS Portal is a system that the Army uses to process and track cleared Contractors that require access to sensitive information. The Contractor Facility Security Officer (FSO) will be required to request an account from the Department of the Army Contractor Support Element (CSE). Contractor personnel performing under this contract shall not travel to OCONUS until after the clearance and suitability review package has been completed in ACCS by Army CSE.

1.6.8.5.1 Reserved.

1.6.8.5.2 Reserved.

1.6.8.5.3 The Contractor shall comply with Government personal identity verification procedures implemented through JTF-GTMO SOP. The COR shall provide explanation on personal identity verification and access instructions upon request after award.

1.6.8.6 Background Checks: The Contractor shall ensure Contractor employees and Subcontractor employees performing services under this contract have passed a security check conducted by the State Police Department of their U.S. residence. Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract.

1.6.8.6.1 Background Check Notification Requirements: If a background check on any employee or Subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, Subcontractors, or Subcontractor employees, the Contractor shall immediately notify the KO through the COR of that information.

(1) Traffic violations, other than parking, will be reported to the KO through COR only if the contract is for drivers for the Government;

(2) Any suspicious activity by Contractor employees, Subcontractors, or Subcontractor employees the Contractor believes may pose a risk to U.S. national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, Subcontractors, or Subcontractor employees pursuant to this requirement.

1.6.8.6.2 Remedies: In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph may result in requiring the Contractor to remove a Contractor employee or employees from the performance of the contract.

1.6.8.6.3 Subcontracts: The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.8.7 Contractor Common Access Card (CAC) Credentialing and Access Procedures.

1.6.8.7.1 Contractor Common Access Card (CAC) Eligible Requirements: Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. Contractor personnel shall return CAC to appropriate U.S.

Government authorities within 5 calendar days of the end of their contractual duties.

1.6.8.7.1.1 Federal Installation/Facility Access: Contractor and all associated sub-Contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the COR). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office.

1.6.8.7.2 Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access:

Contractor and all associated Subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by the COR), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

1.6.8.8 Employment Eligibility: The Contractor shall ensure that all Contractor employees and sub-Contractor employees performing services under this contract in the U.S. or its territories have been pre-screened for employment eligibility. Verification of eligibility will be made available to the KO through COR upon request. This requirement is not in lieu of and does not relieve the Contractor from the I-9 Employment Eligibility Verification Forms for employment of personnel.

1.6.8.9 Access to Government Information Systems: All Contractor employees and Subcontractor employees performing services under this contract who have access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully completed the DoD Information Assurance Awareness training prior to access to the information system and then annually thereafter. Instructions shall be provided by the COR.

1.6.9 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government:

Office Manager / Alternate.

1.6.11.1. The Office Manager and Alternate must have in-depth understanding of the scope of this contract.

1.6.10.1 The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer.

The Contract Manager and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.12 Special Qualifications or Certifications for all key personnel are listed below:

1.6.12.1 IA/IT Training Certification: Reserved.

1.6.13 Identification of Contractor Employees: Contractor employees shall identify themselves as Contractor personnel and shall avoid representing themselves as Government employees.

This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious.

Contractor personnel identification shall be easily identifiable through the display of tbadges, name tags, lanyards, etc.

1.6.13.1 Appearance of Personnel: The Contractor shall ensure that Contractor personnel present a neat and professional appearance at all times. The Contractor shall also ensure that all Contractor personnel, if necessary, wear the appropriate PPE, to include long pants, safety shoes, and hard hats in designated areas as required by Occupational Safety and Health Administration (OSHA) requirements and Army regulations.

1.6.13.2 Badging of Contractor Employees: If required by the Government, contract personnel and all associated subcontractors employees accessing U.S. facilities or activities, shall present a valid picture ID provided by the Government while accessing Government owned or contracted facilities and shall adhere to facility security policies and restrictions. If applicable, Government issued access badges will not be worn outside designated facility where visible to the general public. Contractor personnel shall return all U.S. Government issued identification to appropriate U.S. Government authorities within 5 day of the end of their contractual duties.

1.6.13.3 Uniform: Reserved.

1.6.13.4 Contractor personnel will be required to obtain and wear JTF badges in the performance of this service.

1.6.13.5 Within 10 calendar days of contract award, the Contractor shall register each individual who will be performing on-site under this contract in the Joint Personnel Adjudication System (JPAS) [https://apacs.dtic.mil/apacs/login.jsp] to obtain a JTFGTMO badge. Instructions on how to get a JPAS account can be found at https://www.fcg.pentagon.mil/fcg.cfm.

1.6.13.6 The Contractor shall notify the COR when JPAS registration is accomplished. The COR will assist Contractor personnel to obtain a JTF badge. The Contractor shall complete and submit to the COR the “J2 Badging Request” form no later than 30 calendar days prior to arrival at GTMO for personnel performing on-site.

1.6.14 Contractor Travel: Reserved.

1.6.14.1 The Contractor shall be responsible for all travel expenses. The Contractor shall be responsible for all Contractor personnel leave expenses for the duration of the contract.

1.6.14.2 JTF-GTMO/NSGB Restriction of Movement (ROM): All inbound Contractor personnel arriving at NSGB will adhere to the Center for Disease Control (CDC) guidelines on social distancing and will be required to self-isolate to the maximum extent practicable. In addition, a 14 calendar day restriction of movement (ROM) may be required in order to ensure the health and safety of all personnel in accordance with DoDI 6200.03 (Public Health Emergency Management within the DOD). Quarantine location will be determined on a case-by-case basis and additional guidance will be provided to each individual. Contractor employees must follow their employers’ policies and procedures for accounting for their time. Failure to follow this order may result in their removal from this contract, and could subject them to removal from the installation in accordance with installation policies and procedures. If Restriction of Movement (ROM)/Quarantine is required at NSGB, it can be billed to the Government; however, time required to be spent in quarantine in CONUS after departure from NSGB will not be billed to the Government.

1.6.15 Other Direct Costs (ODC): Reserved.

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the https://apacs.dtic.mil/apacs/login.jsp https://www.fcg.pentagon.mil/fcg.cfm sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.17.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.17.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (https://www.dimoc.mil/resources/limitations/) .

The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.)

obtained through this contract on any marketing tools to include its company website.

1.6.17.3 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as DoD Secure Access File Eschange (SAFE) at https://safe.apps.mil/, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.6.18 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it https://www.dimoc.mil/resources/limitations/ becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.19 General Training Requirements:

1.6.19.1 Timeline: The Contractor shall ensure all personnel have the below training requirements completed annually, and within ten (10) days of contract award.

1.6.19.2 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel, all Contractor employees, including Subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the KO through the COR within 10 calendar days after completion of training by all employees and Subcontractor personnel. For Common Access Card (CAC) holders, AT Level I awareness training is available at https://jkodirect.jten.mil, course number “JS-US007-14”. For non-CAC holders, AT Level I awareness training is available at http://jko.jten.mil/courses/atl1/launch.html (this standalone version is intended for non-CAC users without a JKO account only). Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local AT Officer at their assigned location for classroom training by a Level 2 trained AT Officer and a copy of either the training certificate or the training attendance roster signed by the AT Officer will be maintained by the Contractor. Verification of the training will be provided to the COR or KO within 10 calendar days after completion of the training.

1.6.19.3 OPSEC Awareness: If the Contractor, or a Subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.6.19.4 Information Assurance (IA) Training: Contractor employees, including Subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training and annually thereafter. All employees working information technology https://jkodirect.jten.mil/

(IT)/IA functions must comply with DOD and Army training requirements per DOD Directive (DODD) 8570.01, Information Assurance Training Certification and Workforce Management, DOD 8570.01-M, Information Assurance Workforce Improvement Program, and AR 25-2, Information Assurance, within 30 calendar days of employment. Training is available at iatraining.us.army.mil.

1.6.19.5 Threat Awareness Reporting Program (TARP Training): Within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel, all Contractor employees, including Subcontractor employees, who are employed under the contract and require a security clearance, shall complete TARP training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected Contractor employee and Subcontractor employee to the KO through the COR within 10 calendar days after completion of training by all employees and Subcontractor personnel. TARP training is available at the Army Learning Management System (ALMS) https://www.lms.army.mil/. Training must be completed yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local Counter Intelligence (CI) Officer at their assigned location for classroom training and a copy of either the training certificate or the training attendance roster signed by the CI Officer will be maintained by the Contractor. Verification of the training will be provided to the KO through the COR within 10 calendar days after completion of the training.

1.6.19.6 iWATCH Training: The Contractor will ensure that all Contractor employees and sub- Contractor employees performing services under this contract have been briefed on the iWATCH Program, or equivalent for their supporting DoD Agency, within 30 calendar days of employment under the contract. The Contractor shall coordinate with the supporting DoD Agency AT Officer through the COR for the briefing. This training will be updated as required by the supporting installation AT policies. A copy of the training attendance shall be maintained by the Contractor and submitted to the COR within 10 calendar days after completion.

1.6.19.7 OPSEC Training: All Contractor employees and sub-Contractor employees performing services under this contract will complete Level I OPSEC training within 30 calendar days of employment under this contract. OPSEC Level I training is available at https://jkodirect.jten.mil, course number “EUC-ECJ6-110-N-LB”. Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local OPSEC Officer at their assigned location for classroom training by a Level 2 trained OPSEC Officer and a copy of either the training certificate or the training attendance roster signed by the OPSEC Officer will be maintained by the Contractor.

Verification of the training shall be submitted to the COR within 10 calendar days after completion.

1.6.20 Overseas Training Requirements:

1.6.20.1 Antiterrorism (AT) Awareness Training for Contractor Personnel Traveling: Upon award of the contract, or within 30 calendar days of employment of new personnel performing services under this contract, the Contractor shall coordinate with the supporting DoD Agency AT https://ia.signal.army.mil/DODIAA/default.asp https://www.lms.army.mil/

Officer through the COR, for AOR specific AT awareness training for U.S. based Contractor employees and associated Subcontractor employees. This training will be updated as required by the supporting installation AT policies. Verification of the training shall be submitted to the COR within 10 calendar days after completion.

1.6.20.2 SERE Training: All Contractor employees and Subcontractor employees must complete the computer based SERE 100.1 Code of Conduct training course prior to theater entry. Training is available at https://jkodirect.jten.mil. Completed training meets the requirement for three (3) years. Verification of the training shall be submitted to the COR within 10 calendar days after completion.

1.6.21 Foreign (OCONUS) Requirements: All new employees arriving to Guantanamo Bay, U.S.

citizen, resident, and TCN contractor personnel, must comply with the training requirements listed in the Foreign Clearance Guide (FCG) within ten (10) days of employment. Verification of the training shall be made available to the COR or KO upon request. Additionally, they must receive personal security training that includes at a minimum:

(a) Safety and security issues facing employees within the USSOUTHCOM AOR,

(b) Identifies safety and security contingency planning activities, and

(c) Identifies ways to utilize safety and security personnel and other resources appropriately.

1.6.21.1 Theater and Country Clearance Requirements: Contractor shall ensure all U.S. citizen or U.S. resident Contractor employees and sub-Contractor employees performing services under this who are traveling in the USSOUTHCOM AOR follow the requirements identified in the electronic Foreign Clearance Guide (FCG) at https://www.fcg.pentagon.mil/fcg.cfm and must have all necessary passports, visas, and other documents required to enter, exit, or work in the USSOUTHCOM AOR; must have the appropriate DOD identity credential(s); must have the appropriate special area, country, and theater clearance as required in DOD Directive 4500.54E.

1.6.21.2 Vetting: Reserved.

1.6.21.3 Installation Access to DOD Facility: Contractor and all Subcontractor employees performing services under this contract shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) (U.S.

citizen and residents only), and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and areas commander installation/facility access and local security policies and procedures (provided by the COR or KO), and status of forces agreements or other diplomatic agreements. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, or Security Office.

1.6.21.4 Deoxyribonucleic Acid (DNA) Samples: Reserved

https://www.fcg.pentagon.mil/fcg.cfm

1.6.21.5 Medical Travel Requirement: Contractor shall ensure that all Contractor employees and Subcontractor employees are medically, dentally, and psychologically fit for performance of their duties. All U.S. citizen and third country national (TCN) Contractor and Subcontractor personnel must meet the medical screening requirements established by the USSOUTHCOM Commander in the Medical Suitability Screening Regulation (SC Reg 40-501), as well as the requirements identified in FORCE HEALTH PROTECTION (FHP) GUIDANCE FOR DEPLOYMENT in the USSOUTHCOM AOR or their successors and follow immunization and health protection guidelines outlined therein. All immunizations must be obtained prior to traveling to the USSOUTHCOM AOR. U.S. citizen and TCN Contractor and Subcontractor personnel traveling from a country outside of the USSOUTHCOM AOR must travel into the USSOUTHCOM AOR with a current copy of the Public Health Service Form 791, “International Certificate of Vaccination”. In addition, U.S. citizen and TCN Contractor and Subcontractor personnel traveling to the USSOUTHCOM AOR are required to be beneficiaries of a medical evacuation plan and service through an insurance plan provided by their employer or paid for individually.

1.6.21.6 GTMO Medical Requirements: Contractor personnel shall retain medical insurance coverage that includes provisions to cover the costs of emergency medical evacuation from GTMO if so ordered by the local medical authorities.

1.6.21.6.1 GTMO Medical and Dental Services: Medical and dental services are limited on NSGB. The Naval Hospital and Naval Dental Clinic are staffed to treat primarily DOD personnel. The Contractor shall screen prospective employees with the objective to exclude those with admitted chronic disorder from traveling to NSGB. Advise prospective employees of the limited medical and dental services available on-island; and explain the Contractor’s policy concerning required liability coverage for medical and dental treatment. Additional medical services information can be found at:

https://www.med.navy.mil/sites/gtmo https://www.cnic.navy.mil/regions/cnrse/installations/ns_guantanamo_bay.html

1.6.22 Synchronized Pre-deployment and Operational Tracker (SPOT): Upon award of this contract, or employment of new personnel, the Contractor will enter Contractor employees and Subcontractor employees performing services under this contract into the SPOT database who meet one of the following conditions:

(1) All U.S. citizen and resident, and third country national (TCN) personnel who travel into the USSOUTHCOM AOR for periods of performance anticipated to exceed 30 consecutive days.

(2) TCNLN personnel who reside with or work in the immediate vicinity of U.S. Armed Forces and/or DOD Civilian personnel for periods of performance anticipated to exceed 30 consecutive days.

(3) Private security Contractors and contingency Contractor personnel authorized to carry weapons regardless of proximity to U.S. Armed Forces or DOD Civilian personnel and regardless of the length of the anticipated period of performance.

https://www.med.navy.mil/sites/gtmo https://www.cnic.navy.mil/regions/cnrse/installations/ns_guantanamo_bay.html

(4) Contractor and Subcontractor personnel with a place of performance in the continental United States, including the USSOUTHCOM Headquarters and Joint Interagency Task Force-South (JIATF-S) Headquarters, that may, within the terms of the contract, deploy to the USSOUTHCOM AOR for periods anticipated to exceed 30 consecutive days.

1.6.22.1 The Contractor shall register all of their employees performing on this contract in GTMO in the Synchronized Predeployment and Operational Tracker (SPOT), 60 calendar days prior to arrival. For access and additional instruction visit the SPOT web site (https://spot.dmdc.mil).

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 Definitions:

2.1.1 Area of Responsibility. The U.S. Southern Command (USSOUTHCOM) area of responsibility (AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, and Venezuela.

2.1.2 Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3 Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6 Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

https://spot.dmdc.mil/

2.1.7 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.9 Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.10 Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.11 Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.12 Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.13 Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.14 Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.15 Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16 Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples ALMS Army Learning Management System ANSI American National Standards Institute AOR Area of Responsibility AR Army Regulation ATCTS Army Training Certification Tracking System AT Anti-Terrorism

CAC Common Access Card CFR Code of Federal Regulations CI Counter Intelligence CLIN Contract Line Item Number CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DD Form 254 Department of Defense Contract Security Requirement List DNA Deoxyribonucleic Acid (DNA) DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instruction FAR Federal Acquisition Regulation FHP Force Health Protection FCG Foreign Clearance Guide FN Foreign National FY Fiscal Year GFE Government Furnished Equipment GFP Government Furnished Property GFS Government Furnished Services IA Information Assurance IAW In Accordance With IT Information Technology…