Performance Work Statement _Optical Coherent Tomography (OCT) Services.pdf

STATEMENT OF WORK

OPTICAL COHERENT TOMOGRAPHY (OCT) SYSTEM REPAIR/REPLACE AND

MAINTENANCE SERVICE

GENERAL REQUIREMENTS: The effort required hereunder shall be performed in accordance with this Statement of Work and in accordance with all other terms and conditions set forth herein.

SCOPE: The contractor is required to provide all services and materials necessary for the repair/replace, and preventative maintenance of the OPTICAL COHERENT TOMOGRAPHY (OCT) SYSTEM: SN# C408652. ECN# 134576. The equipment is located in the Cardiac Cath Lab at Naval Medical Readiness and Training Command (NMRTC) to ensure dependable and reliable equipment operation.

The scope of work performed under these specifications includes the furnishing of all labor, and parts to perform all repairs on equipment listed to assure continued operation at their designed efficiency and capacity. This will include authorization to remove the equipment from NMRTC by vendor and to provide a rental unit while the equipment is under maintenance/repair. After all maintenance/repair is done, equipment must be delivered to NMRTC.

The scope of work performed under these specifications includes the delivery and installation of the equipment listed, to assure continued operation at their designed efficiency and capacity.

Hours of Work. Delivery and installation shall be performed during NMRTC Cardiology Clinic Normal Operating Hours, Monday thru Friday 0730 -1600 excluding NMRTC Holidays.

Location: Cardiac Cath Lab, Building 1, 2nd Floor, NMRTC San Diego, 34800 Bob Wilson Drive, San Diego CA 92134. # 619.532.7843

NMRTC DELIVERY REQUIREMENTS:

a. Vendor will provide the Assurance Elite Service Plan to provide service, upgrades, and repairs to the existing OCT system.

b. Vendor will provide maintenance/repair to the equipment located in the Cardiac Cath Lab.

NMRTC PREVENTIVE MAINTENANCE REQUIREMENTS:

a. Preventive Maintenance will be included.

b. Current equipment is reaching its end-of-life cycle and it requires this elite upgrade.

NMRTC CORRECTIVE MAINTENANCE REQUIREMENTS:

a. Correct inoperable condition in a timely manner. Immediately upon contract award, the contractor will provide Material Management Department, Biomed Division, NMRTC San Diego, an emergency telephone number. Contractor will respond no later than two hours after telephone notification Monday-Friday, hours of 0800-1600.

b. Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacement are not necessary.

c. Equipment improvements/modifications shall be made only upon Material Management Department, Biomed Repair Division written approval and direction.

d. Notify Biomed immediately upon receipt of OEM or replacement parts/equipment safety recalls notices.

e. Ensure original design and functional capabilities will not be changed, modified, or altered unless Material Management Department, Biomed authorizes such changes in writing.

TRAVEL AND RELATED EXPENSES: Contractor shall be responsible for its service-related trip expenses including round trip travel, mileage, and overnight living expenses.

RESPONSE TIME: Contractor shall use commercially reasonable efforts to:

a. Respond by telephone to any report of a malfunction requiring repair within two (2) hours of notification by NMCSD Monday – Friday, 0800-1600.

b. Provide on-site support within one (1) business day of notification by NMCSD personnel.

TITLE TO EQUIPMENT: Contractor shall not assume possession or control of any part of the equipment. The government retains ownership to title thereof.

LIABILITY: The Contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

UTILITIES: The Contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Medical Center's electrical wiring and equipment, must approve contractor electrical equipment.

SHIPMENT: The contractor shall not exceed two (2) business days of shipment for all equipment coming from and going to Material Management Department, Biomed Repair Division, NMRTC San Diego.

ACCESS TO EQUIPMENT: Contractor shall be provided reasonable access to all equipment to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on -duty personnel responsible for such equipment.

GOVERNMENT PERSONNEL: NMRTC employees will not perform maintenance or attempt repairs to the equipment without proper instruction from contractor and/or approval from Biomed in writing.

PARTS AVAILABILITY: To ensure minimal downtime, contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and materials within two (2) business days.

LABOR: All compensation for labor from the hours of 0800-1600. Local PST Time is included in the contract price. Any labor performed outside of this timeframe is not included in the contract pricing. If service becomes necessary to be performed between 1600-0800, NMRTC Cardiology

Department Inventory Manager shall be notified prior to performance. Parts and materials: All compensation for parts and materials is included in contract price.

PARTS/SUPPLIES QUALITY: Parts and Supplies provided under this contract shall be new.

SECURITY REQUIREMENTS: Contractor will be required to contact the Cardiology Department Inventory Manager to request a Base Access form and submit it for processing 2-weeks prior. In the case of emergent repairs/service, the contractor will wait at the main gate for an escort from Cardiology Department personnel.

CONTRACTOR CHECK-IN/CHECK-OUT:

Contractor is required to report to the Material Management Department, Biomed Repair Division, Bldg 1, Ground Floor, Room GD-18H1, NMRTC San Diego, for visitor badges during the hours of 0800-1600, M-F, prior to and upon completion of any service/repair performed.

OR

Contractor is required to report to the Cardiology Department, Bldg 3, 3rd Floor, Room 3M-21R5, NMRTC San Diego

FIELD SERVICE REPORTS: Contractor shall furnish a written or electronic vendor supplied Field Service Report to the duty staff at:

Naval Medical Readiness & Training Command San Diego BioMedical Repair Building 1, Ground Floor, Room GD-18H1 Phone: 619-532-8010 Fax: 619-532-8013 Email: Melinda.o.canales.civ@health.mil or alexis.rios.civ@health.mil

The contractor, or its representative shall complete the vendor supplied FSR to include the following:

Contractor Name Technician’s Printed Name, Phone Number and Signature Date and Time of Arrival Equipment ECN and Serial Number Time Spent Repairing/Service; Labor Hours, Rate, and Materials Summary of Work Performed and Accepted by End-User (Government Representative’s Printed Name and Signature) All FSR shall be submitted within 72 hours of completion of service.

mailto:Melinda.o.canales.civ@health.mil

Completed Field Service Reports are Required Prior to Acceptance of any Invoice

PREVENTIVE MAINTENANCE AND REPAIR SERVICE SCHEDULES

SERVICES SHALL BE REQUIRED BASED UPON THE FOLLOWING AGREED

SCHEDULES:

PREVENTIVE MAINTENANCE: (Check One)

_______ One (1) time per fiscal year _________________________________

___ ___ Two (2) times per fiscal year: FEBRUARY AND AUGUST________

_______ Four (4) times per fiscal year: _________________________________

REPAIR: (Check One)

___x ___ Monday - Friday, 0800-1600

_______ Seven (7) days per week, 24-hour coverage