Performance Work Statement - Maintenance Services _N2 Generator.docx

Performance Work Statement Preventative Maintenance & Repair Services of Analytical Systems and Parts for the Combat Capabilities Development Command Chemical Biological Center (DEVCOM CBC) 7 November 2022

1.0 Introduction: The contractor shall provide all personnel, equipment, tools, materials, supervision, and non-personal services necessary to support the DEVCOM CBC as defined in this Performance Work Statement (PWS). The services to be conducted by the contractor are to include on-site repairs, preventative maintenance (PM), and instrument service for equipment located at DEVCOM CBC, Aberdeen Proving Ground – Edgewood Area.

1.1 Background. The DEVCOM CBC Team is responsible for the equipment necessary to perform analysis and test samples received from all over the world which may pose a chemical and biological threat. In order to support the mission, the laboratory requires all equipment to be fully up to date with the latest software and to be operating in accordance with the original equipment manufacturers specifications without any delay in service in case of equipment malfunctions.

1.2 Objective. The objective of this contract is to provide yearly full-service preventative maintenance support, unlimited on-site repairs, software upgrades, on-line technical support, and telephone assistance to resolve technical problems. The instrument list is below in this PWS. An essential element of this contract is performing repairs and maintenance on instruments manufactured by Peak Scientific. The contractor must be trained and possess the licenses and certifications to perform the necessary tasks on Peak Scientific instruments without risk of voiding or invalidating warranties on Peak Scientific instruments. The contractor shall provide fully integrated service coverage for all modules that make up the analytical system and provide comprehensive support of the complete configuration of the analytical systems.

2.0 Applicable Documents:

2.1 Manufacturers’ Equipment Specifications and Guides.

3.0 Requirements. The contractor, as an independent contractor and not as an agent of the Government, shall furnish the necessary resources (except those specifically designated as Government-furnished) to perform the following work:

3.1 Preventative Maintenance and Instrument Service. The contractor shall perform yearly, on-site preventative maintenance and instrument service for all equipment specified in this PWS. The timing will be scheduled by mutual agreement between the Government and the contractor.

3.1.1 The contractor shall perform all maintenance and repairs necessary to keep the units described in the equipment list in original equipment manufacturers (OEM) operating condition, to ensure operation within the manufacturer’s standard product specifications, as determined by the Peak Scientific service manuals.

3.1.2 The contractor shall provide all necessary maintenance; labor, including travel time; repair parts; maintenance supplies; tools; test equipment; transportation; and documentation to include a log of work performed and results of performance checks. Maintenance services shall be performed in accordance with the OEM’s guidelines.

3.1.3 The contractor shall provide certified technicians to administer instrument control software upgrades and recommended upgrades, on-line technical support and telephone assistance to resolve technical problems.

3.1.4 The contractor’s Field Service Engineer shall report to the Contracting Officer’s Representative (COR) before and after service work is accomplished. The contractor shall prepare and maintain complete maintenance records on all equipment under the contract. These records shall be made available for review by the Government during contract performance. A copy of the service report and record of maintenance shall be provided to the COR after the signature is obtained from the technical point of contact on site and the contractor.

3.1.5 The contractor shall not exchange equipment without written consent of the COR. The Contracting Officer shall be notified when this service would affect a change in the equipment under contract.

3.2 Remedial Maintenance. The contractor shall provide unlimited on-site visits for customer support when requested by the COR. The number of repair calls cannot be predicted. The contractor shall perform remedial maintenance (repairs) after notification that equipment is inoperative. Any parts used to return the system to operational condition are included in the service agreement. If the equipment cannot be repaired successfully, the instrument will be replaced at no additional cost to the contract holder. The contractor shall provide the COR with designated points of contact and make arrangements to enable its maintenance representative to receive such notification. The contractor shall also provide secondary points of contact in the event that the primary point of contact is not available.

The COR will notify the contractor when equipment malfunctions and the contractor must respond within two hours to make arrangements for an on-site visit. The initial on-site diagnosis must be made within 24 hours, with a service technician physically present at the equipment. A repair plan, that is satisfactory to the Government, shall be submitted to the COR within 72 hours of the initial diagnosis. Should it become evident that such repair is not feasible within the requirements, the contractor shall immediately notify the COR, prior to the expiration of the designated repair time.

3.3 Antiterrorism/Operations Security Review

3.3.1 Access and General Protection/Security Policy and Procedures.

Contractor and all associated subcontractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractor and all associated subcontractor employees shall comply with adjudication standards and processes using the National Crime Information Center Interstate Identification Index (NCIC- Ill) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/ facility access and local security policies and procedures (provided by government representative).

On-Site Workers. The contractor support personnel working on-site shall:

3.3.1.2 Wear a company-provided picture badge. The picture badge shall contain the employee’s name, company name, and a badge issue and expiration date.

3.3.1.3 Government escort to facility. To get on post, a valid form of identification is required along with a valid vehicle registration.

3.4 Safety and Health. The contractor shall not be required to inspect, repair or perform maintenance on systems or equipment that are contaminated or perform work under unsafe conditions.

3.5 Performance Outcomes. The outcomes to be satisfied under this contract include high quality, cost effective performance with consistent adherence to schedule and reliability requirements. The Government will use the Quality Assurance Surveillance Plan provided as the basis for assessing the contractor’s performance.

4.0 Government Furnished Property. The contractor shall perform maintenance and technical support on equipment provided on-site at DEVCOM CBC, APG, MD.

5.0 Deliverables. The contractor shall provide repair or replacement of defective parts and components throughout the period of performance to ensure systems and equipment remain operational. The Government requires a Service Report for all repairs or replacements completed during the contract.

6.0 List of Equipment’s

Location: E 3400 Room 201 Serial Number 10-6025- SL0 NM32LA-A - SL0 – Peak Scientific

7.0 Government Point of Contact

Roberta Xega Chemist

FCDD-CBR-CP

8510 Rickett Point Rd.

APG_EA

Edgewood MD, 21010-5424 Ph:410-436-0997