Performance Work Statement Locksmith Services.pdf

Department of Homeland Security (DHS)

Federal Law Enforcement Training Centers (FLETC) Office of Security and Professional Responsibility (OSPR)

Performance Work Statement (PWS)

Locksmith Services

Period of Performance:

Period of performance 10/1/2022 to 9/30/2023

ITEM

NO.

(a)

SUPPLIES/SERVICES

(b)

QUANTITY

(c)

UNIT

(d)

UNIT

PRICE

(e)

AMOUNT

(f)

0001 Emergency: 75 minutes response After receipt of call

EA

0002 Priority: 90 minutes response After receipt of call

EA

0003 Routine: 2 hours response 7:30 a.m. - 4:00p.m. Monday - Friday

EA

0004 Hourly labor rate for work performed in accordance with statement of work.

HR

Parts are not included in the service pricing. Parts would be based on list price from manufacture or cost plus 50% where no manufacture list is available.

Period of performance 10/1/2023 to 9/30/2024

ITEM

NO.

(a)

SUPPLIES/SERVICES

(b)

QUANTITY

(c)

UNIT

(d)

UNIT

PRICE

(e)

AMOUNT

(f)

1001 Emergency: 75 minutes response After receipt of call

EA

1002 Priority: 90 minutes response After receipt of call

EA

1003 Routine: 2 hours response 7:30 a.m. - 4:00p.m. Monday - Friday

EA

1004 Hourly labor rate for work performed in accordance with statement of work.

HR

Parts are not included in the service pricing. Parts would be based on list price from manufacture or cost plus 50% where no manufacture list is available.

1. DESCRIPTION OF SERVICES: The Contractor shall furnish supplies and services described herein, to provide key/lock, locksmith and safe container services at the Federal Law Enforcement Training Center, Glynco, Georgia.

2. REQUIREMENTS OF SERVICES:

2.1 Experience: The Service Provider must be a qualified Locksmith with over 10 years of experience repairing, installing, manipulating, and defeating, various types of locking mechanisms, locksets, exit/panic/crash/fire locking hardware, and GSA and non-GSA safes/containers. Proficiency on a diverse range of commercial and residential hardware from Manufacturers to include, but not limited to, Best, Yale, Schlage, Falcon, Dorma, Von Duprin, Corbin-Russwin, Arrow, Adams Rite, Sargent, Kwikset, Weiser, Master, Mosler, Sargent-Greenleaf (S&G), Mas-Hamilton, Kaba Mas, and Dorma-aba is required.

2.2 Certifications:

• The Contractor shall be a certified Mul-T-Lock dealer and fully capable of performing all authorized work on this type mechanical and electro-mechanical locks and keys.

• The Contractor shall be a certified Schlage dealer and fully trained and capable of performing all authorized work on all products to include, but not limited to, Everest 29 SL and SL Primus-XP cylinders in all formats.

• The Contractor shall be trained and certified on Kaba-Mas and Dorma-Kaba X-10 electro-mechanical locks and fully capable of performing all authorized work on all products (proof of training required).

• In accordance with the General Services Administration (GSA), in conjunction with the Interagency Committee on Security Equipment (IACSE), the contractor shall be an authorized inspector of GSA Security Containers and Vaults (proof of certification required).

Proper training certification will be maintained through the life of the contract to ensure security equipment is approved to store classified information and arms, ammunitions, and explosives (AA&E).

2.3 Services: The Contractor shall provide all labor, personnel, supervision, management, preparation, travel, equipment, tools, materials, transportation, supplies, parts, etc required to provide troubleshooting, manipulation, impression, penetration, repair, replacement and installation of locks and safes to include, but not limited to, cylindrical and mortise lever and knob type locksets with various functions, exit devices, mechanical and electro-mechanical pushbutton and cipher locks, latches and latch plates, altering lockset function, key decoding and duplications, rekeying locks, master keying locks, changing safe combinations, installing mechanical and electro-mechanical combination lock on safes and doors and supplying miscellaneous locksets and parts, safe locks and parts and other miscellaneous locking parts, devices and equipment.

2.4 Secure Space: The Contractor must provide a secure location off FLETC property to store combination locks such as X-10 or S&G-2937 and FLETC registered high security products such as key blanks and cylinders, which are awaiting delivery to FLETC. The location must be a permanent retail or industrial commercial grade building with video surveillance and monitored alarm systems. High security products awaiting delivery to FLETC shall be stored in in a safe that can meet Federal Specification AA-F-358 Class 5 standards. At a minimum the safe shall be resistant to 20 man-hours surreptitious entry attempt, 30 man-minutes covert entry attempt and 10 man-minutes forced entry attempt.

2.5 Delivery: Details of the required services shall be provided by the Contracting Officer or Contracting Officer Representative. Categories for service calls identified by the Contracting Officer, or his/her designated representative are:

1) Emergency: Service calls will be classified as Emergency when the work consists of correcting conditions that constitute an immediate danger to personnel or threaten to damage property. These service calls must be given the highest priority by the Contractor. Emergency service calls can occur at any time on any day. The Contractor shall work continuously without interruption and shall mitigate the lock problem causing the emergency condition before departing the job site. After receipt of an Emergency Service call, the Contractor shall be on FLETC property in-route to the job site within seventy-five (75) minutes response 7:30 a.m. - 4:00 p.m. Monday – Friday.

2) Priority: Service calls will be classified as Priority when the conditions do not immediately endanger personnel or threaten damage to property but would soon affect the health or well-being of personnel or disrupt scheduled training. Priority service calls can occur at any time on any day. The Contractor shall expeditiously correct the failure before departing the job site. After receipt of a Priority Service call, the Contractor shall be on FLETC property in-route to the job site within ninety (90) minutes 7:30 a.m. - 4:00p.m.

Monday - Friday.

3) Routine: Service calls during normal business hours will be classified as Routine when the work does not qualify as an Emergency or Priority call. The Contractor shall be on the job site and working on the Routine service call within two (2) hours after receipt of the call 7:30 a.m. - 4:00p.m. Monday – Friday.

4) If the above time limits will be exceeded, it is the Contractor's responsibility to contact the Government representative to establish an expected time of arrival on site to provide service.

5) In the event of natural disaster, the Contractor agrees to reenter the Center and provide locksmith recovery services at the earliest possible date.

3. EXTENT OF OBLIGATION: The Government shall be obligated only for authorized supplies and services performed.

4. COMMERCIAL WARRANTY: The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract in accordance with FAR 52.212-4 (o).

5. SHIPMENTS. Generally, only complete shipments may be made. Partial shipments may be authorized on an exceptional basis.

6. INSPECTION AND ACCEPTANCE: Inspection and acceptance shall be at the destination work was performed or supplies delivered. Until delivery and acceptance occur, risk of loss remains with the Contractor unless loss results from the negligence of the Government. In accordance with FAR 52.212-4 (a), The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

7. NUMBERING OF CALLS: Calls will be numbered in numerical sequence as assigned during the life of the PO.

8. DELIVERY TICKETS: All deliveries under this PO shall be accompanied by a delivery ticket or sales slip, in duplicate, which must have at least the following information:

1) Name of Contractor

2) Purchase Order Number

3) Date of call

4) Name of person placing call

5) Call Number

9. ITEMIZED LIST OF SUPPLIES AND/OR SERVICES FURNISHED

1) Quantity, unit price, and extension of each item less applicable discounts. (Unit prices and extensions need not be shown when incompatible with the use of automated systems, provided that the invoice is itemized to show this information

2) Date of delivery or shipment

a) Signature of the employee receiving the supplies and/or services if applicable

3) BILLING INSTRUCTIONS: An invoice shall:

a) Cite the PO number

b) Be original with a unique invoice number

c) Clearly state “INVOICE”

d) Be dated the last day of the month and submitted

e) Be submitted only once each month for completed services or delivery of supplies during the month or upon expiration of the BPA, whichever occurs first. No partial payments will be made for individual calls.

f) Itemize call numbers referencing call number.

g) Invoices shall be submitted to the FLETC Contracting Officer (CO) via email. Invoice shall contain the following information:

• Business Name and Address

• Invoice Date

• Invoice Number

• Contract Number

• Description: Date of Service and Contract Line Item Number (CLIN)

10. SPECIAL PROVISIONS: Invoice only once each month upon completion of services and/or delivery of supplies.

11. CANCELLATION OF A SERVICE CALL: Government will provide cancellation notice via phone call/text or email within 30 minutes after the service call. Contractor cancellation fees may apply to untimely cancellations. There shall be no cancellation charge for services rescheduled.