PERFORMANCE WORK STATEMENT (KO Review).docx

PERFORMANCE WORK STATEMENT (PWS)

Mission Support G3 Training Division, III Corps and Fort Hood Military Skills Enhancement As of 18 June 2022

TABLE OF CONTENTS

Section 1 – General Information

1.1 Mission

1.2 Background

1.3 Objective

1.4 Scope

1.5 Personnel

1.6 Access and General Protection/Security Policy and Procedures

1.7 Background Check

1.8 Contract Work Location

1.9 Period of Performance

1.10 Recognized Holidays

1.11 Hours of Operation

1.12 Key Control/Lock Combinations

1.13 Communication

1.14 Safety

1.15 Tobacco Control

1.16 Travel

1.17 Other Direct Costs

1.18 Quality Control

1.19 Non-Conforming Performance

1.20 Contract Discrepancy Reports

1.21 Quality Assurance

1.22 Post Award Conference/Quarterly Progress Meetings

1.23 Contracting Officer Representative

1.24 Key Personnel

1.25 Instructional Experience

1.26 Secretary III

1.27 General Clerk III

1.28 System Administrator II

1.29 Senior Quality Control Inspector

1.30 Personnel List

1.31 Identification of Contractor Employees

1.32 Data Rights

1.33 Vehicle Registration

1.34 Antiterrorism Level I Training

1.35 iWatch Training

1.36 Operations Security (OPSEC) Training

1.37 DoD Information Assurance (IA)/Cyber Training

1.38 Accreditation

1.39 Phase-In

1.40 Phase-Out

1.41 Workload

1.42 Subcontracting Plan (Large Businesses Only)

Section 2 – Definitions and Acronyms

2.1 Definitions

2.2 Acronyms

Section 3 – Government Items and Services

3.1 Incidental Property

3.2 Services.

3.3 Facilities

3.4 Information Management

3.5 Equipment

3.6 Publications

3.7 Parking

Section 4 – Contractor Furnished Items and Services

4.1 General

4.2 Supplies

4.3 Services

4.4 Recycling

4.5 Utility Failure

4.6 Utilities

4.7 Websites

4.8 Mail and Distribution Service

Section 5 – Specific Tasks

5.1 Course Instruction

5.2 Classrooms

5.3 Enrollment/Tracking

5.4 Scheduling

5.5 Military Skills Enhancement Instruction Courses

5.6 New Courses

5.7 Certificates

5.8 Transcript or Evaluated Post-Secondary Credit

5.9 Reports

5.10 Evaluation Sheets

5.11 Course Tests

5.12 Records

5.13 Mobile Training Team Events

5.14 Enterprise Contractor Manpower Reporting Application

Section 6 – Applicable Publications

6.1 Regulations, Publications, Manuals, Local Policies and Procedures

6.2 Reference Material

Section 7 - Performance Requirements Summary (PRS)

1. General Information. The Contractor shall provide non-personal services for Military Skills Enhancement (MSE) instruction as outlined in this PWS. The Government will not exercise any supervision, direction or control over the Contractor performing the services on the contract. The Contractor employees shall be accountable solely to the Contractor.

1.1 Mission. This requirement is informally known as the Troop School. The mission of the Troop School is to deliver quality educational programs and services that enhance personal growth, professional development, and readiness for Soldiers, Department of the Army (DA) civilians, and Contractor personnel.

1.1.1. Description of Services. This is a non-personal services requirement to provide MSE instruction. The Contractor shall provide employees, training and supplies in support of MSE instruction, Mission Support G3 Training Division, III Armored Corps and Fort Hood Soldiers, Fort Hood, Texas. The Contractor shall perform the necessary MSE instruction for Soldiers, DA civilians, and Contractor personnel vital to the installation mission. The Contractor shall perform in accordance with (IAW) the terms and conditions in this contract.

1.2. Background. The G3 Training Division is subordinate to the FORSCOM’s III Armored Corps and Fort Hood. The MSE instruction incorporates traditional instruction in a classroom-structured environment, using new information technologies, simulations and digital information management initiatives to ensure the training programs are current with the teaching methodologies. The instructional programs also include hands-on practical exercises and remote access distance learning such as Video Teleconference (VTC).

1.3. Objective. The objective is for the Contractor to provide personnel, training, and supplies required to support scheduled MSE instruction for the Fort Hood, Texas Installation. The objective of the MSE instruction is to provide courses taught in Troop School for Military Occupational Specialty (MOS) improvement, or other courses, as required by the Government to enhance Soldiers, DA civilians, and Contractor personnel.

1.4. Scope. The Contractor shall provide personnel, management, and supplies necessary to conduct MSE instruction for Soldiers, DA civilians and Contractor personnel on the installation. The Contractor shall obtain Contracting Officer (KO) approval prior to providing other items and services in support of MSE instruction. The Contractor shall be responsible for any cost associated with providing other items and services and shall not bill the Government. The MSE instruction provides courses taught in Troop School for MOS improvement and other courses, defined by the Government to enhance soldier job performance, provide certification in technical skills, or supplement knowledge, skills and abilities essential to mission success. The estimated quantities of work are listed in Attachment 1 - Estimated Workload Data. The Government reserves the right to increase or decrease course instruction based on mission requirements.

1.5. Personnel.

1.5.1. The Contractor shall provide experienced personnel to perform the required instruction. Contractor employees shall be trained, qualified, certified, and licensed under the requirements specified in individual parts of the PWS prior to commencing work. The Contractor shall maintain records, and make the records available to the KO upon request for training qualifications, certifications, and licenses. The Contractor shall ensure that the employees remain fully qualified during performance of this contract. The Contractor shall employ only persons able to speak, read, write, and understand English without the use of an interpreter.

1.5.2 The Contractor shall ensure services to be delivered are non-personal in nature and an employer-employee relationship does not exist between the Government and the Contractor. Contractor personnel performing under this contract shall not be placed in a position where they are under the supervision, direction, or evaluation of any Government employee.

1.5.3 The Contractor shall be identified by an individual badge, well groomed, neat in appearance and dressed appropriately for the work to be performed on the contract. The Contractor employees shall wear Contractor provided badges that contain the Contractor’s name, professional title, full name of employee, and picture of the employee. The Contractor shall not wear military uniforms or pieces of uniforms during performance of this contract.

1.5.4. The Contractor shall not allow any employee who has possession of or who is suspected to be under the influence of intoxicating, mind altering, or performance altering substances to perform work under this contract.

Failure to comply will result in the Contractor employee not gaining access to the classrooms.

1.5.5. The Contractor shall comply with all applicable Local, State and Federal laws as well as the rules and regulations included in Section 6 of the PWS.

1.5.6. The Contractor shall ensure that all Contractor employees or representatives who enter the installation comply with Government regulations, guidance, policy letters and requirements currently in effect on the contract (and those which are issued during the contract term relating to law and order, administration and security on the installation).

The latest edition is the governing regulation, guidance, and policy. Violation of such regulations, guidance, policy letters, and requirements will be grounds for removal from the contract and the installation as determined by the KO.

1.5.7. All personnel employed by the Contractor to perform under this contract shall possess basic computer skills in Microsoft Windows and have a working knowledge of Microsoft Office, to include Word, Power Point, Access, and Excel. All employees employed as instructors in automation-based programs shall have at least one (1) year instructional experience in automation-based programs.

1.6. Access and general protection/security policy and procedures. The Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor workforce must comply with all personal identity verification requirements, Federal Acquisition Regulation (FAR) clause 52.204-9, Personal Identity Verification of Contractor Personnel, as directed by the Department of Defense (DoD), Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.1. All Contractor personnel entering or exiting the installation may experience a delay due to identification checks, vehicle inspection, registration checks, wearing of seat belts and other unforeseen delays. All vehicles and personnel attempting to enter or leave the installation are subject to search and seizure of contraband and/or unauthorized Government property. Contractor personnel entering or leaving the Fort Hood installation shall comply with all search and seizure provisions.

1.6.2. The Contractor shall ensure Contractor-owned vehicles operated on Fort Hood have proper state registration, proof of insurance, a valid driver's license, and individual registration pass to operate a Privately Owned Vehicle (POV) or Contractor owned vehicle on Fort Hood. Contractor motorcycle operators shall comply with the requirements in FH Regulation 190-5 (Fort Hood Traffic Code).

1.6.3. The Contractor shall comply with all applicable Federal, State, and Local laws and ensure facilities and equipment are secured from damage and loss. Government security personnel have the express right to inspect for security violations at any time during the term of the contract.

1.6.4. The Contractor shall comply with all applicable DoD, Department of the Army (DA) and Fort Hood security regulations and procedures during the performance of this contract. The Contractor shall not disclose and shall safeguard procurement sensitive information, computer systems and data, Privacy Act data and Government personnel work products, and information not readily available to the public.

1.6.5. The Contractor shall be responsible for safeguarding all Automated Data Processing Equipment (ADPE) (including peripheral devices and software) IAW Army Regulation (AR) 25-1 (Army Information Technology). The Contractor shall be responsible for safeguarding all Government facilities, equipment, information, and incidental property provided for Contractor use. The Contractor shall secure Government facilities and equipment at the close of each business day. Failure to secure Government property, resulting in loss or theft, will be replaced at the Contractor’s expense.

1.7. Background Check. All Contractor employees performing work under this contract may undergo a background check based on the services to be performed on this contract.

1.7.1. For Contractors requiring Common Access Cards (CAC). Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation IAW Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks onsite or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.7.2. For Contractors that do not require CAC, but require access to a DoD facility or installation. The Contractor and all associated sub-Contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility, and area commander installation/facility access and local security policies and procedures, provided by the KO.

1.7.3. The KO retains the right to exclude any Contractor employee from performance of duties under this contract if his/her records check reveals information constituting a security risk to the contract and the installation. The exclusion of an employee for security reasons shall not relieve the Contractor from performing the services required under this contract.

1.8. Contract Work Location. Work performed on this contract will be located at Fort Hood, Texas.

1.9. Period of Performance. The period of performance shall be for one (1) 12 month Base Period with Four (4) 12 month Option Periods.

1.10. Recognized Holidays.

The following Federal holidays are observed by the Government:

1.11. Hours of Operation. The Contractor shall be responsible for conducting business between the normal business hours of 9:00 a.m. to 5:30 p.m. Monday through Friday except on Federal holidays or when the Government installation is closed due to emergencies, inclement weather, and administrative closings. The Contractor shall maintain an adequate workforce at all times, when the Government facilities are operational to ensure there is uninterrupted performance of all tasks defined within this PWS. The Contractor shall schedule Contractor personnel to perform the tasks without overtime as overtime will not be allowed on this contract. Any overtime incurred will be at the Contractor’s expense.

1.12. Key Control/Lock Combinations. The Contractor shall receive keys and combination locks to Government facilities under this contract (Refer to TE E, Facilities). The Contractor shall establish and implement a Key/Combination Control System IAW the requirements of this Part, AR 190-13 (The Army Physical Security Program) and AR 190-11 (Physical Security of Arms, Ammunition, And Explosives) that prevents the loss, duplication, or misplacement of keys/combination locks by unauthorized personnel. The Contractor shall submit a key control plan to the KO within five (5) business days of award of the first task order. The Contractor’s key control plan shall be applicable to all future task orders, unless the Contractor notifies and provides the KO a change to the key control plan. The Contractor's key control plan shall address key/combination control and address any functional requirements, including replacement procedures for lost/damaged keys/combination locks. The Contractor is responsible for the cost of replacing all lost keys.

1.12.1. All references to keys include key cards. The Contractor shall not duplicate any Government issued keys.

The Contractor shall report all occurrences of lost or compromised keys/locks/combinations verbally to the KO within four hours following the discovery of the loss or compromise. The Contractor shall submit a written report to the KO within 24 hours describing results of the Contractor’s investigation and corrective action taken to prevent recurrence.

1.12.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons except for Contractor employees engaged in the performance of the contract.

1.13. Communication. The Contractor shall not disclose or distribute any information concerning operations of military activities. The Contractor shall direct all requests for information to the KO.

1.13.1. The Contractor shall notify the KO of all inquiries, comments, or complaints derived from performing the tasks on this contract. The Contractor shall provide all verbal, written, and email requests for information to the KO immediately upon receipt.

1.14. Safety.

1.14.1 The Contractor shall conduct operations IAW AR 385-10 (The Army Safety Program), Fort Hood (FH) Regulation 385-10 (Garrison Safety Program), FH Regulation 385-7 (Ammunition and Explosives Safety Program) and FH Regulation 420-1 (Fire and Emergency Services), FH Regulation 385-64 (Explosives Safety Management Program), AR 385-40 Safety Accident Reporting and Records, in their entirety and applicable provisions of 29 Code of Federal Regulations (CFR) part 1910 of the Occupational Safety, Occupational Safety and Health Administration (OSHA). Upon commencement of work under this contract, the Contractor shall implement a suitable safety program for employees performing work under this contract. A Safety Plan shall be submitted in writing to the KO within five (5) business days of award of the first task order. The Safety Plan shall be applicable for all future task orders, unless the Contractor notifies and provides the KO a change to the Safety Plan after two (2) business days of the change. The Contractor's Safety Plan shall, in addition to their safety policies and procedures, include a section that addresses the Safety Training and Briefings each employee shall have prior to working on Ft Hood. The Contractor shall verbally report each accident or incident to the KO and the III Corps G1 Safety Office within four

(4) hours of the incident. The Contractor shall follow-up with written communication to the KO within two (2) business days. The Contractor shall request any technical advice and assistance necessary for reporting and investigating accidents from the Safety Office through the KO. The Contractor shall submit to the KO an OSHA 300 log of occupational injuries/illnesses by the 5th business day of each month. . The Contractor shall submit the OSHA 300 log to the KO on the last business day before the weekend or holiday. The Contractor shall report serious injury or death to the KO immediately.

1.14.2. Alleged Unsafe or Unheathful Working. The Contractor shall make DA Form 4755, Employee Report of Alleged Unsafe or Unheathful Working, readily available for safety hazard reports. The Contractor shall identify any safety hazards for which the Contractor is not required to correct. The Contractor’s Project Manager (PM) shall submit a completed DA Form 4755 to the KO within 24 hours after receipt from Contractor employees.

1.14.3. Physical Requirements and Work Environment. Contractor personnel shall be required to stand for long periods of time and shall be involved in recurring activities such as bending, crouching, stooping, stretching, reaching, moving or lifting items such as computers, printers, portable TV monitors, and boxes of books, not to exceed 50 pounds.

1.14.4. Personal Protective Equipment (PPE). The Contractor shall provide at Contractor expense PPE or clothing IAW OSHA. PPE or clothing may include but is not limited to hearing protection (for the Generator Operator Course) or eye protection (for the Fuel Handler Course).

1.15. Tobacco Control. The Contractor shall observe the Tobacco Control requirements contained in AR 600-63 and any related regulations or local policy whenever performing services in or visiting facilities/buildings on the installation. The current Army installation policy only allows smoking outside of Government facilities, at least 50 feet away from any building entrance.

1.16. Travel. The Contractor shall travel in the Continental United States (CONUS) to Reserve and National Guard locations during the performance of this contract to provide MSE instruction. The Contractor shall travel to off-site training locations in support of this PWS. The Contractor shall be approved travel expenses IAW the Joint Travel Regulation (JTR). The Contractor shall submit all travel and supporting documentation for approval to the KO prior to issuance of a task order. The Contractor shall submit travel requests for KO approval at a minimum of ten (10) business days prior to the travel date. Contractor travel requests shall be in itemized in writing by airfare, hotel, Privately Owned Vehicle (POV) mileage, per diem, and meals & incidental expenses (IE). Contractor travel requests must be reviewed by the Contracting Officer Representative (COR) prior to submission to the KO for approval. Material handling, General & Administrative (G&A), other overhead, or profit are not allowed on travel.

1.16.1. The Government will only reimburse the Contractor for travel directly related to course instruction required by the Government.

1.17. Other Direct Costs. This category includes supplies, shipping of training aids, and copier services associated with training activities. Material handling, G&A, other overhead, or profit are not allowed on supplies and copier services.

1.18. Quality Control. The Contractor shall be responsible for quality control. The Contractor shall be responsible for the delivery of quality services/supplies to the Government under the terms of the contract and IAW FAR 52.212-4, Contract Terms and Conditions – Commercial Items. The Contractor shall develop and maintain an effective quality control (QC) program to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which the Contractor assures that Contractor work complies with the requirements of the contract. The Contractor’s QC program shall be structured to assure independent inspections of the Contractor’s work performance. The Contractor shall schedule and conduct QC inspections. The QC inspection schedule and the QC inspection results shall be available for Government review during normal business hours.

Copies of any QC documentation, either digital or paper, shall be provided within two (2) business days of KO request. The Contractor shall deliver the quality control plan (QCP) within 30 calendar days of award of the first task order. The QCP shall be applicable for all future task orders, unless the Contractor notifies and provides the KO a change to the QCP. The Contractor shall receive the KO approval in writing, after acceptance of the QCP.

1.19. Non-Conforming Performance. All government discovered non-conformances shall be documented at the time of discovery. Documentation will, at a minimum, include the contract and order number, reference to the specific contract requirement, the specific deficiency to the requirement, where it was discovered, the date and time it was discovered, focal point for the contractor who was notified and suspense date for contractor response. The COR will notify the Contractor, in person, each time a non-conformance is observed. The Contractor will be given a time line after notification to correct the deficiency IAW requirements of the contract. Discrepancies that cannot be corrected within the identified time line will be reported to the KO. Non-conformance will be tallied for Contractor Performance Assessment Rating (CPAR) reporting periods and the results of the data will be used to substantiate objective ratings of contractor performance.

1.19.1. Non-conformances. Non-conformances shall be classified in one of three categories: Level I (Minor), Level II (Major) or Level III (Critical):

Level I (Minor) nonconformance is defined as a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

Level II (Major) nonconformance is defined as a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. The Contractor shall provide a Corrective Action Plan (CAP).

Level III (Critical) nonconformance is defined as a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital mission; is for a repeated or uncorrected level II Contract Discrepancy Report (CDR); or is for a non-responsive contractor to a level II CDR. The Contractor shall provide a CAP.

1.20. Contract Discrepancy Reports (CDR). More serious discrepancies and recurring discrepancies (Level II and III) that may indicate a trend will be reported using DA Form 5479-R, CDR. The CDR will state the specific contract requirement, PWS paragraph number, and the specific violation (s) to the requirement.

1.20.1. The Contractor shall respond as to cause, corrective action, and actions to prevent recurrence to the KO. The Contractor shall re-perform any services that do not meet contractual requirements at no additional cost to the Government. The Contractor shall, within ten (10) business days, return a copy of the completed and signed DA Form 5479-R along with the Contractor’s CAP to the KO for validation, approval and inclusion in the contract file.

The Contractor shall ensure the CAP includes cause, corrective action, and actions to prevent recurrence. The Contractor shall not consider the CDR closed until all agreed upon actions of the CAP have been completed, validated, and approved by the KO.

1.21. Quality Assurance. Quality assurance is the responsibility of the Government and will be implemented through a Quality Assurance Surveillance Plan (QASP). The purpose of the QASP is to ensure that services acquired under this contract conform to the contract’s quality and quality requirements. The QASP is intended for Government use only and will not be provided to the Contractor. The Government reserves the right to change the QASP at any time during the term of the contract.

1.22. Post Award Conference/Quarterly Progress Meetings. The Contractor shall attend post award conferences convened by the KO IAW FAR Subpart 42.5. The KO, COR, Quality Assurance Specialist and other Government personnel, as required, will also hold quarterly progress meetings (includes site visits) with the Contractor to review the Contractor's performance. The KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, that are experienced in performance on the contract. Any outstanding issues will be researched and the Contractor notified of the outcome.

The Contractor shall not bill the Government for attending these meetings.

1.23. Contracting Officer Representative. The COR will be designated by the KO in an appointment letter. The COR appointment letter is issued to the COR and a copy of the letter is sent to the Contractor, stating the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the contract and is not authorized to contractually bind the Government. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, monitor Contractor's performance and notify both the KO and Contractor of any discrepancies, and provide site entry for Contractor personnel.

1.24. Key Personnel. The PM is the key Contractor personnel on this contract and is considered management. The Contractor shall provide a full time onsite (Fort Hood, Texas) PM dedicated to the management of the MSE instruction contract. The PM shall be onsite Monday through Friday during the hours of 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:30 p.m. The PM shall be responsible for the overall management and coordination of the contract and shall act as the Contractor’s authority and central point of contact with the Government. The PM shall be the point of contact with the Government and shall have authority to act or make decisions for the Contractor on all matters pertaining to this contract. The Contractor shall identify an alternate PM who can act on behalf of the PM in the absence of the PM. The Contractor shall provide the name, address, and phone number for the onsite PM and alternate PM to the KO within three (3) hours following award of the first task order. The name, address, and phone number for the onsite PM and alternate PM shall be applicable for all future task orders, unless the Contractor notifies the KO of any changes. The Contractor shall verbally notify the KO of changes no later than four (4) hours and provide written changes no later than 24 hours after the effective date of the change.

1.24.1. The PM is the direct supervisor to all personnel hired under this contract except for the Quality Control Personnel. The PM shall have the same qualifications as Instructors and shall have three (3) years documented experience or education in management or supervision, curriculum development, adult learning theories, and evaluative methods. The PM shall have technical expertise in one or more of the areas listed in Attachment 1 – Estimated Workload Data. The alternate PM shall have the same qualifications as the PM.

1.25. Instructional Experience. The Contractor shall provide instructors with a minimum of five (5) years of military experience and certification in the Army Basic Instructor Course (ABIC), Common Faculty Development Instructor Course (CFD-IC) or Foundation Instructor Facilitator Course (FIFC). The Contractor shall provide instructors who possess at least one (1) year instructional/training experience, in the courses on Attachment 1 – Estimated Workload Data, which the instructors will be teaching. The Contractor shall provide three Technical Instructors, two Course Developers and the Senior Instructor to received interim secret security clearances to support TRADOC’s new Program of Instruction (POI) requirements for the Unit Movement Officer Deployment Planning Course (UMODPC) and Transportation Coordinator Automated Information Movement System Level II (TC-AIMS II) courses.

1.25.1. Technical Instructor/Course Developer. The Technical Instructor/Course Developer is primarily responsible for curriculum revision and maintenance. Technical curriculum may involve electronics, welding, or more highly technical areas such as radio and electronics repair or operation of weapons systems. This instructor uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into curriculum. Courses may be instructor based, computer -based, simulator based, interactive, or non -interactive. This instructor also teaches short technical courses IAW approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items. Reference Department of Labor Directory of Occupations.

1.25.2. Technical Instructor. The Technical Instructor teaches one or more short courses in a technical trade or craft such as electricity, electronics, surveying, aircraft fundamentals, prepares an instructional program IAW training or other course requirements, assembling materials to be presented. The Technical Instructor teaches assigned topics IAW approved curriculum effectively utilizing all allotted time, maintains proficiency in instructional techniques, incorporates current examples in the teaching process (e.g. develops clarification or real world examples of application related to the subject matter); develops and maintains classroom techniques that reflect professionalism, good discipline and enhance teaching. The Technical Instructor alternates teaching techniques in order to maintain high motivation and interest in the subject areas, administers grades, records and critiques examinations; prepares and administers remedial assignments, submits written recommendations for curriculum updates to ensure consistency with changes and innovations in latest applicable publications or documents. Reference Department of Labor Directory of Occupations.

1.26. Secretary III. The Secretary II shall advise secretaries in subordinate offices on new procedures; request information needed from the subordinate office (s) for periodic or special conferences, report inquiries, etc., and shift clerical staff to accommodate workload needs.

1.26.1. The Secretary III screens telephone calls, visitors, and incoming correspondence. The Secretary III shall respond to requests for information concerning office procedures and determine which requests should be handled by the supervisor, appropriate staff member, or other offices. The Secretary III shall prepare and sign routine non-technical correspondence in the Secretary’s name or the supervisor’s name.

1.26.2. The Secretary III shall explain to subordinate staff supervisors the requirements concerning office procedures, coordinate personnel and administrative forms for the office, and forward for processing. The Secretary III shall schedule tentative appointments without prior clearance, make arrangements for conferences and meetings, and assemble established background materials. The Secretary III shall attend meetings to record and report on proceedings, when required by the Contractor.

1.26.3. The Secretary III shall review outgoing materials and correspondence for internal consistency and conformance with the supervisor's procedures and assure that proper clearances have been obtained, when needed.

The Secretary III shall collect information from the files or staff for routine inquiries on office program(s) or periodic reports, and refer non-routine requests to supervisor or staff. Reference Department of Labor Directory of Occupations.

1.27. General Clerk III. This position uses some subject -matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence.

1.27.1. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of records; verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints. Reference Department of Labor Directory of Occupations.

1.27.2. The General Clerk III shall also demonstrate knowledge, skills and abilities pertaining to student educational enrollment tracking operations, compiling individual student rosters from the enrollment process and establishing individual academic records (stored both manually and electronically). General Clerks III shall be responsible for analyzing, compiling, and verifying statistical reports of student academic information for accuracy and completeness. General Clerks III shall manage any complaints received and shall forward it to their superiors for quality control under this contract.

1.27.3. The General Clerk III shall obtain subject-matter knowledge and judgment of the student application enrollment process and procedures for III Corps, and the Army Training Requirements and Resources System (ATRRS) for the DA Management Information System of Record for managing student input to training.

1.27.4. The General Clerk III shall be responsible for inputting student’s information into the ATRRS on-line system that integrates local unit’s manpower requirements for individual sustainment training needs with the processes by which the sustainment or MOS improvement training are resourced and executed. The General Clerk III shall utilize these automation (ATRRS and III Corps and Ft Hood Regulation 350-7) support tools to establish training requirements, determine training programs, manage course schedules, allocate course quotas, make seat reservations, and record student attendance for the Government.

1.28. Systems Administrator II. The Contractor shall provide a Systems Administrator II who shall be responsible for on-site administration of GFE computer and network Information Technology (IT) systems to include associated IT equipment required to perform services on this contract i.e. the Local Area Network (LAN) and Wide Area Network (WAN). The Systems Administrator II will be responsible for GFE computer and IT network systems upgrades and troubleshooting services. The Systems Administrator II shall have an interim secret security clearance to perform the services needed under this contract.

1.28.1. The Systems Administrator II shall perform system maintenance tasks, such as system back-up, recovery and file maintenance. The System Administrator II Shall configure software and resolve technical problems; monitor and maintain software licensing and maintenance agreements. The Systems Administrator II shall maintain and support the integrity of the operating system environment and various computer systems. The Systems Administrator II shall install and troubleshot a variety of operating systems.

1.28.2. The Systems Administrator II shall have four (4) years documented experience in Computer Science or equivalent experience with at least one of the current certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Engineer (MSCE), Microsoft Certified Solution Associate (MSCA) and all of the specified Computer Technology Industry Association (CompTIA) Network+, Security+ and Server + certifications and Certified Information Systems Security Professional (CISSP) Examination. The Systems Administrator II must demonstrate four years progressive experience in computer system maintenance and associated equipment operations, have the knowledge and skills to understand Local Area Network (LAN) technology for both government and commercial networks to include IT Administration management functions that complements the Government installations policy and procedures. Graduation from an accredited institution of higher education is required. Education may be substituted at a rate of one year course of study in computer science for nine months of experience with certifications.

1.28.3. Information Assurance. The Contractor shall provide computer and automated database administration support. The Contractor shall provide the personnel necessary to ensure Information Assurance policies are established for all systems connected to ILAN or a stand-alone system ILAN; ensure connectivity to ILAN is maintained by all systems and peripherals; ensure all servers and databases are maintained, repaired, upgraded and secure and ensure that only NEC approved software, digital and print media are used in the performance of services on this contract.

1.29. Senior Quality Control Inspector. The Senior Quality Control Inspector (SRQCI) shall perform quality control inspections, observation checks and test the effectiveness of the Contractor Quality Control Program (QCP) periodically during the life of this contract. The Senior Quality Control Inspector shall assess the QCP performance with customer service, personnel management, professional development and accountability of academic records.

1.29.1. The Senior Quality Control Inspector shall have a high school diploma or its equivalent. The Senior Quality Control Inspector shall have at least 3-5 years’ experience working as a Quality Control Inspector. The SRQCI shall work independently within the established procedures associated with this specific job function under this control. The SRQCI shall record all observations and recommendations for improving the Military Skills Enhancement Program to his supervisor at Central Texas College, Fort Hood Campus.

1.30. Personnel List. The Contractor shall identify a personnel list, in writing, to the KO for all Contractor employees performing services on this contract. The list shall include the complete name, duty phone number, position. This list is due to the KO within five (5) business days of the first task order award. The personnel list shall be applicable for all future task orders, unless the Contractor notifies the KO of any changes upon occurrence.

The Contractor shall submit changes to personnel in writing no later than 24 hours prior to the implementation of the change. In emergency situations, and cases of adverse actions where this notice is not possible, the Contractor shall submit the change in writing to the KO no later than 24 hours after the change is implemented.

1.31. Identification of Contractor Employees. All contractor personnel attending meetings, answering Government telephones, and working in other situations and environments where the Contractor status is not obvious to third parties shall identify themselves as Contractor employees, to avoid creating an impression and misrepresentation to the public that they are Government employees. The Contractor shall also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products and that Contractor participation is appropriately disclosed.

1.32. Data Rights. Refer to DFARS 252.227-7015, Technical Data—Commercial Items.

1.33. Vehicle Registration. Effective 1 September 2015 the following procedures are in effect for access to Fort Hood: DoD Civilians, active military, military dependents, retired, retiree dependents and contractors with DoD ID cards may enter the installation by displaying their DoD issued ID card to the guard personnel at the Access Control Points entering the installation. If Contractor employees do not possess a government ID card Contractor employees must go to the Marvin Leath Visitor Welcome center to get an installation access pass/badge. For further information visit: http://www.hood.army.mil/visitors.center.aspx?4.

1.34. Antiterrorism Level I Training. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Antiterrorism Training (AT) Level I awareness training within ten (10) business days of award of the first task order. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the KO, within three (3) business days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.35. iWatch Training. The Contractor and all associated subcontractors shall brief all employees on the local iWatch program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO)). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the KO. This training shall be completed within ten (10) business days of award of the first task order and within ten (10) business days of new employees commencing performance with the results reported to the KO no later than ten (10) business days after award of the first task order and ten (10) business days after initial hire for new employees.

1.36. Operations Security (OPSEC) Training. The Contractor shall develop an OPSEC –Standard Operating Procedure (SOP)/Plan within 90 business days of award of the first task order, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, OPSEC. This SOP/Plan will include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected.

In addition, the Contractor shall identify an individual to the KO who will be a certified Level II OPSEC Coordinator within 30 calendar days of award of the first task order. The OPSEC SOP/Plan and OPSEC Coordinator shall be applicable for all future task orders, unless the Contractor notifies the KO of any changes upon occurrence.

1.36.1. The Contractor employees shall complete Level I OPSEC Awareness training (AR 530-1, OPSEC). New Contractor employees shall be trained within 30 business days of reporting for duty and annually thereafter.

1.37. DoD Information Assurance (IA)/Cyber Training. All Contractor employees and associated subcontractor employees shall complete and provide certificate of completion for the DoD IA/Cyber awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/Information Technology functions shall comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M, and AR 25-2 within six months of employment.

1.38. Accreditation. The Contractor, and any subcontractor, shall possess accreditation to be eligible for contract award.

1.39. Phase-In. The Contractor shall submit a Phase-in Plan to the KO for approval within two (2) business days of award of the first task order. The Contractor shall have personnel on board, during the phase in period. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.40. Phase-Out. The Phase-Out period shall begin 30 days prior to contract expiration. The Contractor shall establish a Phase-Out plan to affect a smooth and orderly transfer of contract responsibility to the successor Contractor. A Phase-Out plan shall be submitted to the Contracting Officer for approval no later than 120 calendar days prior to contract expiration. During the phase-out period, the incumbent shall be fully responsible for continued operations. The Government reserves the right to conduct site visits in facilities in conjunction with the solicitation of offers for the follow-on contract. If the follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly transition to the successor Contractor. With regard to the successor Contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

1.41. Workload. Fluctuations in mission requirements, training requirements, and funding levels during the contract period may impact ordering of services. See Attachment 5 – Historical Workload – Number of Students.

1.42. Subcontracting Plan (Large Businesses Only). The Contractor shall submit a subcontracting plan. The Contractor shall submit semi-annually during contract performance for the periods ending March 31 and September 30 Individual Subcontract Reports (ISRs) and/or Summary Subcontract Reports (SSR) submitted annually for the twelve month period ending September 30 in the Electronic Subcontracting Reporting System (eSRS) (http://www.esrs.gov) for KO review and acceptance or rejection, IAW FAR 52.219-9.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms.

2.1. DEFINITIONS.

2.1.1. ACADEMIC MATERIALS. Academic records, enrollment applications, evaluation sheets, tests, lesson plans, practical exercises, student rosters, training aids, transcripts, sign-in book, IAW III Corps and Fort Hood, & Training and Doctrine Command (TRADOC) policies and procedures.

2.1.2. ALLOCATED. The number of seats available per course.

2.1.3 CONTRACT. A mutually binding legal relationship obligating the seller to furnish the supplies or services (including construction) and the buyer to pay for them. It includes all types of commitments that obligate the Government to an expenditure of appropriated funds and that, except as otherwise authorized, are in writing.

2.1.4. CONTRACT DISCREPANCY REPORT (CDR). A Contract Discrepancy is any Government-identified noncompliance with contract requirements that specifies that an activity or action did not take place or was not performed to the quality or timeliness standard required by the contract. A finding can be categorized as either Minor, Major, or Critical.

2.1.5. CONTRACTING OFFICER (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer.