PERFORMANCE WORK STATEMENT_Giant Voice Serives - 31 Aug 2022.pdf

Performance Work Statement (PWS) Giant Voice On-Site Repair/Preventative Maintenance Services

And Emergency Support

PERFORMANCE WORK STATEMENT (PWS)

For

GIANT VOICE ON-SITE REPAIR/ PREVENTATIVE MAINTENANCE SERVICES AND EMERGENCY SUPPORT

SHAW AIR FORCE BASE

SUMTER, SC

Date: 31 Aug 2022

Prepared by:

20 CS/SCOS

Shaw AFB, SC 29152

Table of Contents

1. INTRODUCTION AND SCOPE

Introduction:

Scope:

2. GENERAL REQUIREMENTS

Management:

Travel:

Hours of Operation:

Contractor Identification:

Security Requirements:

Product Ownership and Proprietary Data:

Mission-Essential Services:

Contractor Responsibilities:

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

Government Furnished Property (GFP) Government Furnished Facilities and Workspaces:

Government Furnished Information:

Government Furnished Services:

Publications and Forms……………………………………………………………………………………….8

Definitions and Acronyms……………………………………………………………………………………9

INTRODUCTION AND SCOPE

Introduction:

Description of Services. The Contractor shall provide services, tools, equipment and a technician to perform initial repair, annual preventative maintenance, and emergency support. Contractor shall comply with Air Force (AF) policies, directives, processes, procedures, national and local security rules, regulations, and requirements.

Primary Location. The primary location is building 620, 511 Rhodes Ave. Shaw Air Force Base (AFB), SC 29152

Period of Performance.

Date of Award for 12 Months

Scope. The scope of this effort is to provide initial repair, an annual comprehensive preventative maintenance program, and on-site emergency support in order to insure a high level of operation and readiness for the Shaw AFB Giant Voice Mass Notification System.

Services. The Contractor shall provide all services and equipment (vehicle(s), bucket truck, tools, etc.) to complete the scope of work. The annual on-site preventative maintenance would include the training of new operators and maintenance personnel, if needed. Must have the ability to work with the existing Acoustic Technology, Inc (ATI) system, equipment and software to include:

The archiving of all data files in the existing ATI software.

Verifying communication and adjusting the existing Giant Voice Towers and the

Control Station's receive and transmit RF radio levels.

Verify the power supply and battery charger voltages.

Load test all batteries.

Test each Giant Voice Tower locally.

Verify speaker head and amplifiers.

Check integrity of wiring connections.

Verify all statuses to confirm proper operation.

Confirm wattage output of the radio and check integrity of antennas and cables.

Inspect enclosures for signs of rust and inspect door gaskets.

Perform a silent test and activations (live broadcast, pre-recorded messages and tones) to verify operation of the system.

Report any issues, parts needed or problems to the C2 Systems Manager.

On-Site Emergency support consists of technical telephone and on-site support.

Scope Determination. In the event a scope determination is required or a disagreement arises between Contractor and Government C2 Systems Manager regarding contract scope, the issue shall be referred to the CO who is the final authority for determining scope of the contract.

GENERAL REQUIRMENTS

Management:

Program Manager (PM). The Contractor shall appoint a PM and alternate after contract award. The Contractor shall provide the name, telephone number (to include mobile telephone, as applicable) and e-mail address of the PM and alternate to the COR and CO within one (1) business day of contract award. In the event of replacement of the PM, the Contractor shall notify the COR and CO, in writing, of such replacement at least 15 calendar days prior to a planned replacement and within 24 hours following an unplanned replacement.

PM Responsibilities. The PM shall coordinate with the COR to obtain and clarify contract requirements, and will be responsible for the daily control and supervision of the Contractor's employees. The PM shall have the authority to resolve problems, allocate resources, manage personnel, and monitor operation performance to ensure contract requirements are met. The effort shall be under the direction and coordination of a single PM. The contract-level PM shall provide overall management of program, projects, cost/budgets, personnel, planning, quality control, direction, coordination, deliverable submissions and reviews necessary to assure effective contract performance and acts as a single point of contact for the CO/COR on these and related issues.

Supervision of Employees. The Contractor shall not allow Government employees to supervise Contractor employees or direct work outside the limits of this contract. Likewise, the Contractor shall not supervise or otherwise direct Government employees, nor shall the Contractor supervise or direct employees of other Contractors outside the Contractor’s own subcontracting/teaming arrangements. The Contractor shall ensure that all support provided to the Government is coordinated, approved, and directed by Contractor task leads and that their subordinate employees do not work directly or constructively for Government employees in an employee-like relationship that could result in personal services.

Travel:

Travel. The Contractor shall include all travel costs in the firm-fixed-price portion of the contract. The Government shall not reimburse the Contractor separately for any travel, unless approved as part of a contract modification by the CO.

Hours of Operation:

Normal Operating Hours/Business Hours. During the time that the contractor is on-site, their support shall be available during normal operating hours, Monday through Friday, 7:30 am through 4:30 pm eastern time, excluding all legal Federal Holidays observed by the Federal Government. The Contractor may be required to respond and work outside of normal operating hours for emergencies in accordance with (IAW) this PWS.

Recognized Federal Holidays. Unless otherwise stated, the Contractor is not required to maintain normal duty hours on Federal Holidays, but must be available for emergencies during Federal Holidays IAW requirements. The following is a list of observed Federal Holidays:

Holiday Date Holiday Date New Year’s Day 1 January Labor Day 1st Monday in September Martin Luther King’s Birthday 3rd Monday in January Columbus Day 2nd Monday in October President’s Day 3rd Monday in February Veteran’s Day 11 November Memorial Day Last Monday in May Thanksgiving Day 4th Thursday in November Juneteenth 19 June Christmas Day 25 December Independence Day 4 July

Building Closures and Delays. Situations may arise where Government facilities may not be available for performance of requirements (i.e., closure due to weather, force protection conditions, etc.). Contractor employees will contact his/her supervisor for direction. The Contractor shall follow specific requirements in regards to mission-essential services. Delays or additional response due to exercises and contingencies are part of the environment and cannot be considered cause for an adjustment in price. Mission requirements may necessitate suspension or cancellation of maintenance operations for that period. All uncompleted work requirements will be rescheduled for accomplishment at a later date.

Contractor Identification:

Representation of Government. The Contractor shall ensure its personnel do not attempt to represent the Government of the United States to any other person or entity, U.S. or foreign, except for delivering a Government-approved message or position.

Identification Badges. Contractors shall wear company identification badges to easily distinguish themselves from government employees (e.g. corporate identification badges, Government-issued identification that reflects Contractor status, etc.) These badges shall be conspicuously displayed at all times when working with government personnel.

Identification badges shall be displayed above the waist at all times to allow for easy identification as a Contractor employee or authorized sub-contractor performing work for the Contractor. Badges shall be worn at all times when Contractor employees are co-located on a Government installation or when on temporary duty (TDY) working with other Government personnel. Sub-contractor employees’ identification badges shall identify their respective prime Contractor.

Identification when Communicating. Contractors shall, when conversing with government personnel during business meetings, over the telephone, or via electronic mail, identify themselves as Contractor personnel. Electronic mail signature blocks and business cards shall identify Contractor/company affiliation.

Identification of Workspace. When co-located in space in a government facility, such as offices, separate rooms, or cubicles, work area must be clearly identified with Contractor-supplied signs, name plates or other identification, showing that these are work areas for Contractor or subcontractor personnel.

Security Requirements:

Security. All Contractor employees will need to be escorted IAW this PWS.

Physical Security. The Contractor shall comply with base Operations Plans and Instructions for Force Protection Condition procedures, Random Antiterrorism Measures, and local search and identification requirements. The Contractor shall adhere to security policies and safeguard all Government property provided for Contractor use.

Commander’s Authority. The Government may direct the Contractor in writing to remove any employee from the installation when retention of such employee endangers life, property or security, or where such employee violates laws or regulations. This action does not relieve the Contractor from total performance of the contract tasks specified herein.

Applicability of Security Requirements. The provisions outlined above apply to the prime Contractor and any subcontractors the prime Contractor may employ during the course of this contract. No Contractor personnel performing sensitive duties shall be allowed to commence work on this effort until his or her trustworthiness has been favorably adjudicated.

Return of Identification and Access Badges. The Contractor shall ensure employees who terminate their services shall immediately return any government identification/access badges issued in support of this contract

Privately Owned Vehicles. The Contractor shall comply with directives pertaining to operation of privately owned vehicles on AF Installations per policies established by the installation commanders.

Product Ownership and Proprietary Data:

Proprietary Data. The Contractor shall request Government approval prior to the use of any proprietary data or software tools to fulfill the requirements of this contract. The Government will provide the Contractor access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. The Contractor shall conform to all Operational Security (OPSEC) requirements when handling and discussing proprietary information IAW AFI 10-70.

Retention of Material. The Contractor will not receive classified material or information. The Contractor shall not retain any unclassified material generated or received under this contract after the contract ends without approval of the appropriate office of primary responsibility. The Contractor shall not use any materials pertaining to this contract for business development or any other vendor strategic purposes. However, the contractor is authorized to include summary performance information in proposals to be submitted to the Government to satisfy past performance information requirements.

Product Ownership. All reports produced by the Contractor in the performance of this contract are property of the Government. These items shall be turned-in to the Government by the end of the Period of Performance (PoP).

Unlimited Rights. The Government has unlimited rights to all deliverables developed under this contract.

Mission-Essential Services:

Performance of Services during Crises Declared by the National Command Authority. IAW Department of Defense Instruction (DoDI) 1100.22, the Government has determined that certain maintenance and repair services performed under this contract are essential for performance during crisis. The Contractor is required to immediately respond and perform mission-essential services.

Emergency Maintenance Standards Response Time: Emergency response shall be available twenty-four hours a day, seven days a week, 365 days per year. Contractor will respond immediately to reported or detected service affecting network troubles. Emergency Maintenance personnel, tools and materials will be dispatched to the trouble site as soon as possible, with best commercial efforts used to have appropriate personnel on-site within a time interval not to exceed two (2) hours following the initial report. The Contractor shall provide required maintenance to return connectivity to service as soon as possible upon notification of failure.

Service Restoration Objective: SAFB services restored as soon as possible upon securing safe restoration condition.

Emergency Communications and Incident Reporting:

In the event of an Emergency Maintenance situation, Contractor will use best commercial efforts to perform an initial damage / trouble assessment and report the findings to the Government POC within two (2) hours of the arrival of Contractor personnel at the trouble location. The initial assessment shall minimally include the following information:

1. Nature and cause of the service-affecting trouble.

2. Estimated time to achieve restoration of SAFB service

3. Requirements for additional / special tools, materials or personnel to achieve restoration of SAFB service

4. Subsequent to the restoration of service, but not less than one (1) calendar week following the event, the Government may request documentation of the incident, detailing, at minimum, the following:

a. Cause(s) of the service outage.

b. Resolution of the trouble event.

c. Subsequent, or follow-up repair requirements and schedule of activities.

d. Records updates, as appropriate.

Contractor Responsibilities:

The Contractor shall provide all services and equipment (vehicle(s), bucket truck, tools, etc.) identified above under the scope.

GOVERNMENT FURNISHED PROPERTY AND SERVICES

Government Furnished Property (GFP):

Protection of GFP. The Contractor shall protect Government information, property, equipment, and resources that are generated, issued, or supplied under the terms of this contract. The Contractor shall not remove any Government property from the installation unless authorized by the Shaw AFB C2 Systems Manager in writing. The Contractor shall immediately report any damage to Government property to the Shaw AFB C2 Systems Manager.

Government Furnished Facilities and Workspaces:

Facilities and Workspaces. The Government will provide no more than one (1) office space with furniture, to include desktop computer, and network printer, and desk telephone (digital phone, DSN and commercial long-distance capable) if necessary.

Government Furnished Information:

Information. Government personnel shall be available for technical exchanges with the contractor. Government personnel shall provide technical input, answer questions, review and accept completed work, and provide feedback regarding contractor efforts.

Government Furnished Services:

Services. The Government will provide access to resources, e.g. cable conveyances, interfaces, upon request. The Government will obtain and provide all zoning approval, necessary permits, and Civil Engineering approvals at all sites and locations.

System. The system contains an ATI Giant Voice System installed at Shaw AFB which is comprised of 7 tone/voice coverage HPSS Sirens (High-Power Speaker Station). Two of these speakers are HPSS16 (4 speakers per stack that can push out up to a maximum power of 1600W) and the other 5 are HPSS32 (8 speakers per stack that can push up to a maximum power of 3200W).

- REACT4000 Communication Control Unit

- Computer Workstation

- ATHOC ATI AtHoc Interface

- ICG Intelligent Control Gateway

- OmniAnt Omni-directional Antenna 3dB VHF or UHF

- ASP Antenna Surge Protector

- ATHoc integration

Publications and Forms. Air Force, Department of Defense, and other related Government publications and forms applicable to performing duties in support of maintenance operations applicable to this Performance Work Statement are listed below. The Government has coded publications as mandatory (M) or advisory (A). The contractor shall follow those publications coded as mandatory to the extent (that is, the specific procedure in a paragraph, section, chapter or volume) specified in the PWS. The contractor shall be guided by those coded advisory to the extent necessary to meet requirements in the PWS. At the start of the contract, the Government provides all publications and forms listed. The Government may issue supplements or amendments to listed publications from any organizational level during the life of the contract. The contractor shall keep all issued publications up-to-date. The contractor shall immediately implement those changes in publications that result in no change in performance cost and will not result in an increase in contract price. The contractor shall submit a notice to the contracting officer from the date the contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. The Government will consider changes in the contract price due to supplements, and amendments under the “Contract Terms and Conditions-Commercial Items” clause. The Government will supply the forms needed for daily operations. Upon completion of the contract, the contractor shall return to the Government all issued publications and unused forms.

DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS:

Number Title of Directive Mandatory (M) Or Advisory (A)

TO 31-10-22 STANDARD INSTALLATION PRATICES ANTENNA SYSTEMS OPEN

WIRE RF TRANSMISSION LINES

M

TO 00-25-234 GENERAL SHOP PRACTICE REQUIREMENTS FOR THE REPAIR,

MAINTENANCE, AND TEST OF ELECTRICAL EQUIPMENT

M

TO 00-33A-1001 GENERAL CYBERSPACE SUPPORT ACTIVITIES MANAGEMENT

PROCEDURES AND PRACTICE REQUIREMENTS

M

*Technical Orders may be obtained prior to award by contacting the Contracting Office.

DEFINITIONS AND ACRONYMS:

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privacy of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

ACRONYMS:

AFI Air Force Instruction CO Contracting Officer COR Contracting Officer Representative DOD Department of Defense POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement