PERFORMANCE WORK STATEMENT for MHSS draft copy.pdf

PERFORMANCE WORK STATEMENT (PWS)

MILITARY HEALTH SYSTEMS SUPPORT (MHSS)

DWIGHT DAVID EISENHOWER ARMY MEDICAL CENTER (DDEAMC)

FORT GORDON, GA

Part 1

General Information

1. General: This is a non-personal services contract to provide Information Management and Information Technology (IM/IT) services to the Dwight David Eisenhower Army Medical Center (DDEAMC). The Government shall not exercise any supervision or control over the contracted service professionals performing the services herein. Such contracted service professionals shall be accountable solely to the Contractor who, in turn is responsible to the Government.

In an effort to provide a more flexible, adaptable, effective and integrated system to manage our facilities, the Defense Health Agency (DHA) is assuming administration and management responsibilities from the Army, Navy and Air Force for all military hospitals and clinics. DHA will initially oversee these facilities through a direct support relationship with the Military Medical Department intermediate management organizations. The DHA will relieve the Military Departments of this support during a transition period in which responsibility for specific health care and administrative functions are fully transferred from the Military Departments to the DHA. Currently, DDEAMC is transitioning under the Defense Health Agency (DHA) and areas of coverage are subject to change.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items necessary to perform Military Health Systems Support as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

This PWS defines the MHSS Management/Information Technology technical services support. It delineates the duties, responsibilities and deliverables for the selected Contractor personnel and further defines the skill sets and the educational background required for staffing of the positions created and sustained under this PWS.

1.2 Background: DDEAMC provides medical support to 3,000+ active duty military members, 2,000+ family members, and a substantial number of retirees at Ft. Gordon and its remote clinics. Additionally, healthcare support is provided and maintained for the surrounding Central Savannah River Area (CSRA), Charlie Norwood Veteran's Administration Medical Center (CNVAMC), Georgia Regents University (GRU) and Doctor's Hospital.

The Military Health Systems Support (MHSS) provides technical Information Management and Information Technology services support to DDEAMC and its environments. These services include the Customer Support Center (CSC), Web Development, Networking, Project Management and Medical Illustration. Changes to the task environment combined with increasing workload and technical complexity arising from the number of new automated health care system initiatives at DDEAMC and its subordinate medical treatment facilities (MTF) has necessitated modification to the existing staffing and support structure.

The IM department currently develops, integrates and maintains information technology and communication capabilities onsite in support of healthcare delivery systems within DDEAMC consisting forty-five (45) outlying clinics. This includes Rodriguez Army Health Clinic (RAHC) Fort Buchanan, Puerto Rico and Southern Command (SOUTHCOM), Miami, FL and its sub-unified command operationally assigned to Special Operations Command South (SOCSOUTH), Homestead Air Reserve Base, FL and Camp Shelby, Hattiesburg, MS.

RAHC develops, integrates and maintains information technology and communication capabilities with onsite personnel in support of healthcare delivery systems in Puerto Rico.

Remote support, collaboration and infrequent travel is provided at SOUTHCOM and its sub-command, SOCSOUTH, Miami, FL.

Remote support, collaboration and infrequent travel is provided to Camp Shelby, Hattiesburg, MS.

1.3 Objectives:

• Support the DDEAMC Health Care mission by providing prompt, knowledgeable, consistent and customer focused IT support services.

• Align the CSC contract with the Information Technology Infrastructure Library (ITIL) service model through best practices and will increase accuracy in service application and measurements of success.

• Champion customer focus throughout IMD by providing a single point-of-contact service support strategy.

• Measure customer satisfaction with overall quality of service and costs, when applicable.

1.4 Scope: This PWS establishes and describes the current major functions required to support Military Health Systems at DDEAMC. This effort includes duties in support of the CSC, Web Development, Networking, Project Management, Cyber Security and Medical Photography for DDEAMC and its supported locations.

1.5 Period of Performance: The period of performance shall be for one (1) twelve month Base Period and three (3) twelve (12) month option periods.

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Federal Government Holidays: Contractors employees shall adhere to an eight (8) hour workday with the Customer Support Center being staffed from 0600-1700 (5:00 p.m.), Monday-Friday, except during federal holidays (area will close). DDEAMC recognizes federal holidays listed below:

New Year’s Day 1st day of January

Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.4 Hours of Operation: The Customer Support Center shall be open and conduct business, between the hours of 0600-1700 (5:00 p.m.), Monday through Thursday and 0600-1500 (3:00 p.m.) on Fridays, leaving two (2) hours weekly for administrative and training duties, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

All other departments including Project Management, Cyber Security, Web Administration and Audio Visual shall be open and conduct business between the hours of 0730-1700, Monday through Thursday and 0730-1500 on

Fridays, leaving two (2) hours weekly for administrative and training duties with same exceptions stated for Customer Support Center related to closures.

Southern Command (SOUTHCOM), Miami, FL and its sub-command is handled remotely during the normal CSC hours noted above.

RAHC shall be open and conduct business, between the hours of 0700-1600 (4:00 p.m.), Monday through Thursday and 0700-1400 (2:00 p.m.) on Fridays, leaving two (2) hours weekly for administrative and training duties, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

For Firm Fixed Price contracts and other than Firm Fixed Price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor will normally work an 8 hour day/40 hour work week. Additional hours may be required for emergency/contingency operations after normal working hours. In the event of an emergency, the Contractor shall provide an emergency response within 4 hours (either by returning to work, responding by telephone or computer) in order to avoid significant service disruption; to avoid placing employees or the public in unsafe situations; to protect and/or provide emergency services to property or equipment; or to respond to emergencies with patients and/or providers. Contractors are authorized to work from an Alternate duty/remote location during emergency situations within the Fort Gordon area of operations with the approval of the Contracting Officer Representative and Contracting Officer. Contractor shall continue to meet tasks, deliverables, and current level of support in accordance with contract. Government reserves the right to approve, disapprove, or cancel contract personnel working from an alternate duty/remote location. Working from a remote location will be at no additional expense to the government. The Government does not authorize the use of off-site rates to accomplish alternate duty/remote location work and will not be responsible for any associated costs. Personal or company issued equipment may not be used to access the government network infrastructure unless pre-approved; examples include using VPN or a corporate network. However, inability to access the government network infrastructure using authorized devices does not necessarily prohibit the contractor from performing off-site, whenever the work could be performed without such access.

1.6.5 Place of Performance: The work shall be performed under this contract at DDEAMC, Fort Gordon, GA, which consists of the hospital building and approximately forty-five (45) outlying buildings on Fort Gordon and RAHC, Fort Buchanan, Puerto Rico. Additionally, Contractor employees are required to provide support remotely with infrequent travel to SOCSOUTH, SOUTHCOM, Miami, FL and Camp Shelby, Hattiesburg, MS. Contractor employees may also be required to make infrequent trips to support DDEAMC customers at other Augusta, GA area locations, such as the Charlie Norwood Veteran’s Administration Medical Center (CNVAMC), Georgia Regents University (GRU) formerly Medical College of Georgia (MCG) and Doctor’s Hospital. Future requirements may add more local offsite RTF’s affiliated with Fort Gordon that require varied levels of support and may increase the frequency of travel off post in Augusta, GA. A Government vehicle shall be provided for travel between site buildings or to service calls off post.

In the event requirements necessitate scheduling an employee for routine duty at an offsite location, that facility shall be considered the work location and the employee shall be responsible for transportation. Work location for SOUTHCOM clinic employees shall include the SOUTHCOM clinic and associated support staff locations in the Miami, FL area which may include SOCSOUTH at Homestead Air Reserve Base and Camp Shelby, Hattiesburg, MS.

RAHC maintains IT and communication capabilities with onsite personnel in support of healthcare delivery and therefore does not require any travel.

1.6.6 Type of Contract: The Government will award as a hybrid which includes both Firm-Fixed-Price (FFP) and Cost type contract.

1.6.7 Security Requirements:

1.6.7.1 Contractor employees performing on this contract/task order must be a U.S. citizen. Contractor personnel (to include subcontractors) performing work under this contract must have a National Agency Check with Inquiries (NACI) at work performance start date and must maintain the level of security required for the life of the contract.

The Contractor is responsible for acquiring the clearances. The Contractor shall ensure that all assigned personnel understand applicable security policies and directives found in DoD 5220.22-M, National Industry Security Program Operating Manual (NISPOM); AR 380-5, Information Security Program; and all other applicable policies and regulations.

Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

The Contractor employees performing on this contract/task order must complete all listed training courses offered by DDEAMC as well as all current or future Army mandated courses that may/may not be listed for the life of the contract.

Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor 1.6.employees with access to a government information systems must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.7.2 Information Assurance (IA)/Information Technology (IT) Training: All Contractor employees and associated subcontractors must complete the DoD Cyber Awareness Challenge (https://ia.signal.army.mil/DoDIAA), Health Insurance Portability and Accountability Act (HIPAA) Training and must sign Acceptable Use Policy, and create an Army Training and Certification Tracking System (ATCTS) account before issuance of network access and annually thereafter. Certificates of successful completion, for both initial awareness training and annual refresher training shall be provided to the COR. All Contractor employees will successfully complete all required IA training as specified in AR 25-2, DODD 8570.01M and as directed by the Government. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, and AR 25-2.

Contractor employees, to include subcontractors, requiring access to information systems to fulfill their duties must possess the required favorable security investigation. Contractor employees that require access to the Fort Gordon network shall have a minimum of a National Agency Check with Inquiries (NACI) investigation initiated and favorable review before issuance of network access. The IASO/IANO from the activity that the Contractor employee is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to Security & Intelligence Division for verification that the Contractor employee meets the requirements of AR 25-2 for accessing the Fort Gordon network. (Ref AR 25-2)

1.6.7.3 Annual Security Refresher Training: All Contractor employees, including subcontractors, assigned to this contract shall complete the online Annual Security Refresher Training located on the Army Learning Management System (ALMS) site. Log into AKO, “Self Service”, “My Training”, “ALMS”, “Go To Mandatory Training”.

Training must be completed within 30 days of reporting for duty. The Contractor shall submit certificate of completion for each affected Contractor employee and subcontractor employee to the COR and unit/activity security manager. (Ref ALARACT 207/2013, DTG 291848Z Aug 13, Subj: Army Wide Rollout and Requirement for Standardized Computer Web-Based Security Training on the Army Learning Management System (ALMS)).

1.6.7.4 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractors, assigned to this contract shall receive an initial Antiterrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty. Annual refresher Antiterrorism Level I Training shall be completed on-line at https://atlevel1.dtic.mil/at/ or they may attend the monthly training offered by DDEAMC ATO. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR and unit/activity security manager. (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism).

Note: Contractor personnel shall receive an AOR briefing when traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement. (Ref AR 525-13) iWATCH: All Contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the COR.

Operation Security (OPSEC) Training: All Contractor employees, including subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the DDEAMC OPSEC Officer or a Level II certified OPSEC Officer. (AR 530-1, Operations Security). Annual refresher training shall be completed on-line: Go to Internet Explorer, Fort Gordon website, select Fort Gordon and click on Dir, Plans Training & Mobilization, select Security/Intelligence, and click on Contractor OPSEC Awareness Training. A record on completion will be provided to the COR and unit/activity security manager. (Ref AR 530-1)

The Contractor shall adhere to local OPSEC policies and procedures of the Government requiring activity. When in a TDY status in support of this work effort, the Contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.7.5 Threat Awareness and Reporting Program (TARP) Training: All Contractor employees, including subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted monthly by the 902nd MI Group. The COR will ensure Contractors are notified of available training. Completion of training shall be reported to the COR and the unit/activity security manager. (Ref AR 381-12).

https://atlevel1.dtic.mil/at/

1.6.7.6 Sexual Harassment/Assault Response & Prevention (SHARP) Training: All Contractor employees, including subcontractors, assigned to this contract shall complete SHARP training within 30 days of reporting for duty and then annually thereafter. SHARP training will be conducted monthly by the DDEAMC SHARP/SARC Office. The COR will ensure Contractors are notified of available training. Completion of training shall be reported to the COR. (Ref AR 600-20).

1.6.7.7 Installation Access: All Contractor employees, including subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All Contractors and subcontractors will be issued a Common Access Card (CAC) or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Gordon military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-19, all prospective Contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to Contractor personnel while within Fort Gordon's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.7.8 Identification of Contractor Employees: In accordance with FAR 37.114 Contractor employees shall identify themselves as a Contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering Government telephones, or when making phone calls.

ID Badges: The Contractor shall provide each Contractor employee an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information: Employee's Name, Contract Company Name and Employee's Photograph. Contract employees shall wear proper identification at Government workplaces at all times.

Display of ID Badges: Contractor employees shall wear the ID badge at all times when performing work under this contract to include attending Government meetings and conferences. Unless otherwise specified in the contract, each contract employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

Answering Telephones: Contractor employees shall identify themselves as a contracted employee when answering and making calls on Government telephones (ex. Greeting of the day, identify department, identify self, with ABC Company).

Utilizing Electronic Mail:

(1) When Contractor employees send e-mail messages to Government personnel while performing on this contract, the Contractor employee's e-mail address and email signature block shall include the company name together with the person's name (ex: John Smith, Contractor, ABC Company).

(2) When Contractor employees require access to a Government computer, the Contractor employee shall be required to obtain a Common Access Card (CAC). To do so, the Contractor employee shall request a CAC Card through the COR.

NOTE: The Government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement, resignation or termination of the contract employee.

(CAC card must be turned in to the COR on Contractor employee's last day of employment.)

Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

1.6.7.9 Eligibility Verification for Employment: E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S. employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

1.6.7.10 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.11 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7. 12. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.13 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.14 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7.15 DDEAMC retains the right to request the removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to the contract, clearly conflict with the interests of the Government. The reason for removal shall be fully documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor shall within 30 working days assign qualified personnel to any vacancy created.

1.6.7.16 Contracted personnel shall use patient and/or employee information for their designated project(s) only.

This information shall not be used to create databases or any other product not intended for use specifically for the project(s). All personnel shall complete required initial Health Insurance Portability and Accountability Act (HIPAA) training upon hiring and shall be required to complete annual refresher training each year thereafter.

1.6.7.17 Contracted personnel shall maintain, transmit, retain in strictest confidence, and prevent the unauthorized duplication, use and disclosure of patient information. Contracted personnel shall provide patient information only to employees, Contractors, and subcontractors having a need to know such information in the performance of their duties for project(s). All information provided by the contracted staff to an employee, Contractor, and/or subcontractor outside the confines of EAMC environs must be approved by the Chief, IMD or his/her designee.

1.6.7.18 Contracted staff shall abide by and follow local security procedures provided by the MTF. Contracted staff shall insure that security procedures are defined and shall ensure:

1.6.7.18.1 Control and access to system security software and documentation are denied.

1.6.7.18.2 Recording, monitoring, and control of system passwords and messages are denied.

1.6.7.18.3 All Contractor employees not assigned to the IMD staff at DDEAMC and outlying clinics are denied physical and logical access to all data, program listings, data processing equipment, and systems without the prior approval of the Chief, Information Management Division, DDEAMC, or his authorized representative.

1.6.7.18.4 In the event of employee termination, all account access is immediately suspended and the Government representative shall be notified within (24) clock hours.

1.6.7.18.5 All Contractors shall turn their CAC card in to the COR on their last day of employment.

1.6.8 Personnel Qualifications: The Contractor is responsible for the overall management and oversight of this contract. It is the Contractor’s responsibility to staff and deploy qualified Contractor personnel to meet all of the PWS requirements. The Government anticipates the requirements within this PWS will require the following labor categories Program Support Manager, Tier II Technician(s), Logistics Support Technician(s), IT Service Management, Project Manager(s), Website Programmer, SharePoint Administrator, Medical Illustrator, Graphic Artist, and Cable Installer(s). However, it is the Contractor’s responsibility to propose and deploy the correct labor types, mix, number and hours required to satisfactorily and professionally meet all PWS requirements.

1.6.8.1 Program Support Manager Services: The following are the minimum requirements that the supervisor shall have and all certification related costs shall be the responsibility of the vendor:

• Information Technology focused or telecommunications related Bachelor’s degree.

• Information Technology Infrastructure Library (ITIL) Foundations certification (v3 or later).

• CompTIA A+ Certification.

• Network+ or Security + Certification.

• Microsoft Certified Technology Specialist (MCTS).

• Possess a minimum of five (5)+ years of supervisory experience and worked directly in the career field during four (4) of the preceding five (5)+ years.

• Possess advanced presentation speaking skills (e.g. tailoring content and delivery for different audiences, presenting confidently to large or small groups, and using more creative approaches to presenting).

• Must meet DoD 8570.01-M requirements.

1.6.8.2 Technical Support Services:

• Must be a Microsoft Certified Professional (MCP) possessing either Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS).

• CompTIA A+ Certification

• Network+ or Security+ Certification

• Possess 3-5 years helpdesk/systems experience

• Certifications must meet DoD 8570.01-M requirements

1.6.8.3 Information Technology Logistical Support Services:

• 8+ years property management experience within the Department of Defense

• Knowledgeable in controlling, managing and disposal of property

1.6.8.4 Information Technology Service Management (ITSM) Services:

• Bachelor’s degree with Information Technology focus

• Information Technology Infrastructure Library (ITIL) Foundations certification (v3 or later)

1.6.8.5 Assistant Security Center Configuration Management (ASCCM) Services:

• CompTIA A+ Certification

• Security+ Certification

• Security Center Configuration Manager (SCCM) Certification or possess equivalent experience

• Writing experience with VBScript, PowerShell, SQL, ADSI and WMI

1.6.8.6 Risk Management Framework Services:

• CompTIA A+ Certification

• Security+ Certification

• 3+ years of IA experience

1.6.8.7 Project Management Services:

• Bachelor’s degree in Business Management or related discipline

• Project Management Professional (PMP) Certification registered with Project Management Institute (PMI)

• Must possess eight to ten (8-10) years of experience in a technical environment with a minimum of five (5) years supervisory experience managing projects of similar scope and size on behalf of the Government

1.6.8.8 Web Site Programming Services:

• Experienced with Microsoft Server Operation Systems

• Experienced with Microsoft IIS

• Experienced with troubleshooting complex application configurations and network issues related to web applications and web services.

• Experienced with Business Objects and Crystal Reports

• Have experience in recommending and implementing server security software, hardware and updates.

• Have experience with SQL, .NET, ASP, C#, HTML and other web related applications and/or utilities.

• Experience in implementing and configuring multi-layer web applications using approved current technologies (e.g., .NET/Java Script C#/ASP/XML); Write code in C#, ASP.NET .

• Must possess certifications in accordance with DoD 8570.01-M for computing environment requirements.

• 2+ year experience

1.6.8.9 SharePoint Administration Services:

• Microsoft Certified Database Administrator or equivalent certification

• Certifications must meet DoD 8570.01-M for computing environment requirements.

• 5+ years of experience in design and maintenance of MS SharePoint

• Experience in the following areas:

a. installing and configuring SharePoint server/websites

b. installing and configuring service applications

c. configuring, managing and maintaining managed accounts

d. configuring SharePoint service accounts

e. SharePoint database backups and restoration

f. Powershell or SharePoint management shell scripting

g. installing Microsoft updates for SharePoint

h. content management

i. troubleshooting SharePoint server and website issues

1.6.8.10 Medical Illustration Services:

• Master’s degree in Medical Illustration from a program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP).

• Certified Medical Illustrator (CMI).

• Must possess two (2)+ years of experience as a medical illustrator.

1.6.8.11 Graphic Arts Services:

• Associates degree in graphic design/illustration or equivalent from an accredited college.

• Two (2)+ years of experience with Adobe Creative Suite applications i.e., InDesign, Photoshop, Illustrator, Flash Professional, Dreamweaver, Fireworks, Acrobat Pro.

• Possess one (1)+ years video editing experience.

1.6.8.12 Communications Cable Installation Services:

• High School Diploma or equivalent

• Minimum of three (3) years of experience installing communications cabling to include Category 5/6 UTP and various types of coaxial cable.

• Experience installing/terminating Single and Multimode Fiber Optics.

• Building Industry Consulting Service International (BICSI) or similar industry certification.

1.6.8.13 The Contractor at their own expense, shall replace, within fourteen (14) business days, any contract personnel found to be unqualified or otherwise determined unsuitable by the Government. This fourteen day timeframe also includes any contract personnel who submit their resignation under the current contract. The Government will exercise the right, if deemed necessary, to select an appropriate method (pretest, hands on practical exercise, interview, background investigation etc.) to determine if the Contractor is qualified/suitable to perform the requirements stated in section 1.6 and Part 5.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: in/out process all contractors; assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 .Key Personnel: All personnel providing support for the following duty areas are considered Key Personnel by the Government: Program Support Manager, Assistant Security Center Configuration Management (ASCCM) team member, Risk Framework Management member and Project Manager(s). The Contractor shall provide an alternate who shall act for the Contractor when the manager is absent and shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between the hours of 0800 to 1700, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel are required to obtain and wear badges in meetings that clearly identify them as such. After Contractor personnel have contributed their information and is no longer needed in the meeting they must excuse themselves from the environment.

1.6.13 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.14 Contractor Travel: Contractor maybe required to travel CONUS during the performance of this contract to provide support and training to remote clinics in support of this PWS.

1.6.14.1 The Contractor shall provide a cost estimate to the Contracting Officer (KO) and obtain the KO’s approval prior to travel. Travel that is not approved by the Contracting Officer will not be reimbursed and will be at the Contractor’s expense. The Contractor shall submit actual travel receipts and will be authorized reimbursement of travel expenses consistent with Federal Acquisition Regulation (FAR) 31.205-46, the substantive provisions of the Joint Travel Regulation (JTR) and any funding limitation specified on this contract. Payment will be made for actual costs only; handling fees, G&A, and profit will not be allowed on Travel costs. Trip reports shall be completed in accordance with Contract Data Requirement List #A005. Trip reports are due to the Contracting Officer Representative (COR) no later than five (5) days after travel. The Contractor shall submit invoices for reimbursement, per the paragraph 5.8 citing the appropriate CLIN. All supporting documentation for travel must be legible, error free and clearly identify the amount of reimbursement being sought.

1.6.15 Other Direct Costs: The Contractor shall provide the required supplies/materials and submit invoices for reimbursement citing the appropriate CLIN. Payment will be made for actual costs only; handling fees, G&A, and profit will not be allowed on ODCs.

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Privacy Act: All contract personnel assigned to this task shall have access to information that may be subject to the Privacy Act of 1974. The Contractor is responsible for ensuring all assigned contract personnel are briefed on Privacy Act requirements.

The Contractor shall ensure that all assigned personnel understand applicable Security policies and directives.

Personnel who knowingly violate security policies or directives are subject to immediate removal from any work relating to this contract.

Contractor personnel shall have routine and unavoidable access to proprietary information which they are required to protect. Personnel applied to the tasks in this PWS may not work on other tasks for the Contractor or for any other agency without a formal written request, and written consent granted by, the contracting officer.

1.6.19 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data.

1.6.20 Subcontract Data: The Contractor shall ensure that all reportable subcontract data is timely reported to this data collection web site (citing this contract/order number). At the discretion of the prime Contractor, this reporting may be done directly by subcontractors to the data collection site; or by the prime Contractor after consolidating and rationalizing all significant data from the subcontractors.

1.6.21 Reporting Flexibility: Contractors are encouraged to communicate with the Help Desk identified at the data collection website to resolve reporting difficulties. Changes to facilitate reporting may be authorized by the contracting officer or the Help Desk (under HQDA policy direction and oversight).

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP). Property in the position of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.11. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.12. QUALITY CONTROL. All necessary measures taken by the Contractor…