Performance Work Statement.pdf

Attachment 1 – DPW Pest Management Performance Work Statement v2 12 Mar 20 Page 1 of 47

PERFORMANCE WORK STATEMENT (PWS)

Pest Management Contract Directorate of Public Works, Environmental Natural Resources Management Division, Conservation Branch

Part I

General Information

1. General: This is a non-personal services contract to provide installation pest management services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform installation pest management services as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.1.1. The contractor shall utilize Integrated Pest Management (IPM) techniques in the overall pest control program. IPM is a process for achieving long-term, environmentally sound pest suppression through the use of wide variety of technological and management practices. IPM shall be accomplished to meet the guidelines as shown in the National Pest Control Association's (NPCA) Good Practice Statements. The contractor shall reduce the use of pesticides in accordance with (IAW) the Army Pollution Prevention Program.

1.2. Background: The treatment of pests on the installation has been contracted out for numerous years. The contract has historically included treatment of indoor and outdoor insect pests and nuisance pests such as snakes and small mammals. In 2014 the Army determined that stray animal control would be done by the pest management section. The contracted portion of this requirement is included in this PWS.

1.3. Objectives: The basic service objective includes the following:

1.3.1. Provide site inspections. Identifying the presence or absence of pests, pest damage, or any potential post infestation.

1.3.2. Provide a determination of the extent of the pest problem.

1.3.3. Provide environmental sanitation practices that restrict or eliminate food, water, or harborage for pests.

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1.3.4. Select and utilize mechanical control methods which eliminate, exclude or repel pests (i.e., inspect electrocution devices, traps, caulking, air screens, etc.)

1.3.5. Select and use the Most environmentally sound and target- specific pesticide(s) to effect control when chemical control methods are necessary (Note: Chemical control is a

LAST RESORT).

1.3.6. Evaluate the effectiveness of the treatments.

1.4. Scope: Services include the performance of nuisance, structural, stored products, household pests, limited mosquitoes and biting flies, fly larvae, and other miscellaneous pest control services. The Contractor shall accomplish installation pest control to the standards in this contract and in accordance with Installation Pest Management Plan.

1.4.1. This Scope of Work excludes the Family Housing Area.

1.5. Period of Performance: The period of performance (POP) shall be for one (1) Base Year period of 12 months and four (4) 12-month follow on periods.

Base: 27-MAR-2021 TO 26-MAR-2022 Opt 1: 27-MAR-2022 TO 26-MAR-2023 Opt 2: 27-MAR-2023 TO 26-MAR-2024 Opt 3: 27-MAR-2024 TO 26-MAR-2025 Opt 4: 27-MAR-2025 TO 26-MAR-2026

1.5.1. Option to Extend Services: The Government may require continued performance of any services within the limits and at the rates specified in the contract IAW 52.217-8. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor anytime prior to contract expiration.

1.6. General Information

1.6.1. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

1.6.1.1. Quality Control Program: The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) thirty (30) business days after award and within seven (7) business days of any proposed changes to the COR and KO.

1.6.1.1.1. The Contractor’s quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality

20 Page 3 of 47 control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.6.1.1.2. Upon request from the COR, the Contractor shall provide, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

1.6.1.1.3. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.6.1.2. Non-Conformance Report (NCR): When the Contractor's performance is unsatisfactory, a NCR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.1.3. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.2. Reserved.

1.6.3. Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements such as emergency response to Service Orders. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

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1.6.3.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.6.3.2. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.6.3.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.6.3.2.2. Reschedule the work on any day that is mutually satisfactory.

1.6.4. Hours of Operation: The Contractor shall be responsible for providing services, between the hours of 7:30 AM – 4:30 PM Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. Contractor shall pick-up service orders no later than 0800 hours daily and again at 1230 hours, Monday – Friday from the Installation Pest Management’s Office. For other than firm fixed price contracts, the Contractor will not be reimbursed when the government facility is closed. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a 40 hour work week; flexible work schedule may be considered.

1.6.4.1 After Hours Operations/Emergency Operation: The contractor shall provide the Contracting Officer (KO), Contracting Officer Representative (COR) and Pest Management Coordinator with contact information to include a telephone number, and an email address which shall be monitored 24 hours a day, 365 days a year for receipt of emergency Service Order work requests. Notification time shall begin when the Government makes a bona-fide attempt to obtain services.

1.6.4.2. The Contractor shall provide a designated point of contact to act as the call-out official for call-out work. The Contractor shall provide call-out procedures within 15 days upon award of KO to the COR for approval. Call-out hours during a normal work day will start at 4:30 pm and will end at 7:00 am the following day. On holidays and weekends the Contractor will provide callout personal 24 hours a day starting 4:30 pm the last workday before a holiday or weekend and ending 7:00 am on the first workday after either a holiday or weekend.

1.6.5. Place of Performance: Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at Fort Polk, LA including Toledo Bend Recreation Site, Peason Ridge, MOUT Complex Sites, Ranges, Bonner Lake and Alligator Lake, the Passenger Processing Facility at England Airpark, Alexandria, LA and other properties owned or leased by Fort Polk.

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1.6.5.1. Controlled Areas: Work in controlled areas is applicable to the Weapons/Ammunition Storage Area(s), Active Ranges, Training Areas, Communications rooms, Food Service Areas and environmentally sensitive areas. If the Contractor encounters Government delays in a controlled area, the performance period of any affected Task Order will be extended accordingly.

1.6.5.2. Ammunition Storage Point (ASP): All work in the ASP may be subject to brief delays due to security processing. The Contractor will be notified of such interruptions, if required, on short notice. The Contractor and Government inspector shall keep records of any delays and the length of time involved. Any interruptions that may be experienced will be handled on an individual basis in the form of additional time. All work accomplished in the ASP will be accomplished under full time ASP personnel escort.

1.6.5.3. Active Ranges and Training Areas: All work in the Training Area (s) may be subject to brief delays or intermittent interruptions when training is in progress due to Safety Danger Zone Restrictions. Additional time will be handled on a case by case basis if delays are encountered. The Contractor will be notified of such interruptions, if required, on short notice. The Contractor and the Government inspector shall keep record of any delays and the length of time involved. Any interruptions that may be experienced will be handled on an individual basis in the form of additional time.

1.6.5.4. Environmentally Sensitive Areas: All work in the environmentally sensitive areas marked with orange carsonite signs with reflective stickers and food service facilities may be subject to brief delays or intermittent interruptions when specific activities cannot be performed due to restrictions. Additional time will be handled on a case by case basis if delays are encountered. The Contractor will be notified of such interruptions, if required, on short notice. The Contractor and the Government inspector shall keep record of any delays and the length of time involved. Any interruptions that may be experienced will be handled on an individual basis in the form of additional time.

1.6.5.5. Restricted Areas. Certain buildings and other facilities are "restricted" to the general public. Contractor personnel shall not enter any "restricted" facilities without specific permission from the COR to do so. The Contractor shall comply with restricted area procedures and instructions. Contractor personnel working in restricted areas such as computer rooms shall be required to sign in and out and state the nature of business at the entrance desk. All work in restricted areas shall be coordinated with the respective area Security Officer through the COR.

1.6.5.6. Secure Areas. Portions of the work under the contract are performed in secure areas.

In these cases, the Contractors will be escorted by the activity or Government personnel and adequate security measures will be established, maintained, and monitored by the appropriate Government personnel. A 48 hours advance notice to the activity shall be required when the Contractor needs an escort, except in emergency or urgent work.

1.6.5.7. Security. At all times during the performance of work within a facility, the Contractor and his or her employees shall remain cognizant of the security restrictions existing within the facility. The Contractors employees shall ensure that any doors, windows or access panels which may have been opened for them during the course of the work period

20 Page 6 of 47 are secured at the end of the day. Circumstance which appear unusual, unhealthy or otherwise hazardous shall be reported to the COR immediately.

1.6.5.8. Administrative Office Areas. Government personnel will be working in office areas during working hours. Contractor work shall not unduly interfere with Government work in the area. In the event a Government building supervisor so requests, the Contractor shall temporarily cease work in the area and report the instructions, to include name of the Government person involved, to the COR, or their designated representative, immediately by the most expedient means.

1.6.7. Special Qualifications.

1.6.7.1. Personnel. The Contractor shall provide properly licensed and certified pest management personnel Monday through Friday, during normal duty hours and for those performing work after hours for emergency work. The Contractor personnel shall perform pest surveillance, pest control, inspection operations, and pesticide application, IAW DODI

4150.07 and Fort Polk IPMP. All pest management work shall be performed by a licensed business and individuals certified IAW DOD and State requirements and regulations. The Contractor shall have a State pesticide application business license and the Contractor’s pest management specialists shall be Armed Forces Pest Management Board or State of Louisiana certified in the following pest control categories/subcategories IAW 1.6.7.6.

1.6.7.2. Licensing and Certifications:

The Contractor shall provide its business license and pest management specialist’s names, certification numbers (DOD or State), certification categories, and expiration dates within thirty (30) days of start of contract, and annually by end of the performance period. The Contractor shall ensure that the licenses/certificates and training of Contractor personnel are kept current. Copies of these licenses/certifications shall be provided to the KO upon request.

1.6.7.3. State Certified: All employees that apply pesticides under this contract shall be registered under the Louisiana Department of Environmental Quality (LDEQ) or Department of Defense (DOD) Plan for the Certification of Pesticide Applicators for the categories of pest control to be performed. Contractor personnel will not be permitted to apply any pesticide without the appropriate certification. Application of pesticides shall be restricted to the level of certification held by contractor employees. Proof of registration shall be carried at all times by personnel while performing work under this contractor.

1.6.7.4 Upon expiration of a current certification the contractor shall submit a copy of the renewed certification within five (5) working days to the COR and KO.

1.6.7.5. The Contractor’s pesticide applicators shall be re-certified in accordance with State of Louisiana Commercial Applicator’s License or EPA Plan accepted in the State of Louisiana or DOD Plan for Certification of Pesticide Applicators for the categories of pest control to be performed.

1.6.7.6. Contractor employees that apply pesticide shall at a minimum be licensed and/or certified in the following LDEQ, EPA and DOD categories:

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a. Turf (EPA Category 3)

b. Ornamental (EPA Category 3)

c. Aquatic (EPA Category 5)

d. Right of Way (EPA Category 6)

e. Mosquito & General Use Pesticides (EPA Category 7)

f. Public Health Pest Management (EPA Category 8)

1.6.7.7. Reserved

1.6.8. General.

1.6.8.1. Reserved.

1.6.8.2. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements.

They shall have a command of both the written and spoken English language to properly, clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.6.8.3. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DOD), HQ Department of Army (DA) or local policies. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.6.8.3.1. Installation Physical Security

1.6.8.3.1.1. Contractors must provide an access roster to Directorate of Emergency Services (DES), Physical Security Office of all employees monthly or when any personnel change occurs for access to Fort Polk. Access rosters must be forwarded by the COR to the visitors control center using a specific format electronically from a government computer. All personnel employed under this contract will adhere to all Fort Polk access control policies which include, weapons registration, transportation of weapons on the installation, access control policies, use of installation passes and ID cards and the operation of motor vehicles.

1.6.8.3.1.2. An access roster will also be furnished to the Security and Intelligence Division (S&ID), DPTMS quarterly for Contractor employees that require a CAC. A check of records through the National Crime Information Center (NCIC) Interstate Identification Index (III) is the Army minimum baseline background check for entrance onto Army installations for non- CAC holders to include entrance of visitors. Contractors will identity proof all employees

20 Page 8 of 47 using e-verify and ensure that no illegal immigrants are employed under the umbrella of this contract.

1.6.8.3.1.3. The contractor shall provide employees with company identification (ID) cards prior to their commencement of work. The ID format is subject to approval by the government. IDs shall be laminated and include the company's name, ID number, issue and expiration dates, employee name, job title and color photograph. Employees shall wear ID cards on front exterior clothing, above the waist, when performing under the Performance of Work Statement (PWS)/Statement of Work (SOW) unless otherwise specified herein or approved by the government.

1.6.8.3.1.4. Physical Security Plan: The contractor shall address the physical security aspects associated with contract performance in government furnished facilities. The plan shall describe how the Security Plan shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward contractor controlled facilities. A list of installation buildings for which the contractor shall be responsible shall be included in the plan. The contractor shall maintain an active security checklist for each facility under the contractor's control. The plan shall comply with the provisions of AR 190-11, AR 190-13, AR 190-51, DoD 5100.76(D), 5220.22(D) and the Fort Polk, LA Installation Physical Security Plan. This security plan will be reviewed annually by the DES to ensure regulatory requirements.

1.6.8.3.1.5. Information Systems Security Plan: The information systems security plan shall establish security procedures for all computer systems and communications utilized in the performance of this PWS/SOW/SOO. The plan shall conform to AR 25-2, AR 25-1 and AR 380-67.

1.6.8.3.1.6. Key Control Plan: The contractor's key control plan shall provide for government access, 24 hours a day, seven days a week, to all government-furnished facilities. The plan shall comply with AR 190-13, the Army Physical Security Program, and AR 190-51.

1.6.8.3.1.7. The contractor shall ensure that its employees, performing under this contract who has access to government information systems receive annual Information Technology security training.

1.6.8.3.1.8. The contractor shall immediately notify the contracting officer when an employee terminates employment that has access to government information systems or data. The contractor shall ensure all common access cards issued to employees are returned to the government upon termination of employment and released employee names are to be stricken from the roster maintained by DES & S&ID immediately upon release.

1.6.8.3.2 Installation AT Antiterrorism Training:

1.6.8.3.2.1. Pursuant to DoD Instruction Number 2000.16, V-1. DoD Antiterrorism (AT) Standards, dated November 17, 2016 each Contractor employee requiring access to a federally-controlled installation, facility and/or federally-controlled information system(s) shall complete AT Level I Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf. The contractor is responsible for

20 Page 9 of 47 ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the Contracting Officer (KO) and COR (if appointed) within five working days after contract award or prior to access to a federally-controlled installation or information system.

1.6.8.3.2.2. In the event that the automated system is not available (e.g., server problems), AT Level I Awareness Training can be provided by a qualified instructor. Contact the installation AT/FP Office for guidance. If the training is not completed online, the Level I AT Awareness instructor qualification must be coordinated with the installation Antiterrorism Officer or (installation security equivalent) and the resultant name(s) of approved instructors shall be provided to the contracting officer or designee along with all associated cost or schedule impacts to the contract.

1.6.8.3.2.3. Antiterrorism performance (AT Level I Awareness Training attendance and compliance) may be documented as a performance metric under the resultant contract, and be part of past performance information in support of future source selections.

1.6.8.3.2.4. IAW DoDI 2000.12, all DoD and non-DoD Tenants will comply with the installation AT Program.

1.6.8.3.2.5. The contractor and all associated subcontractors shall brief all employees on the local iWATCH Program (training standards provided by the requiring activity ATO).

This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed with 10 calendar days of contract award and within 10 calendar days of new employees commencing performance with the results reported to the COR NLT 10 calendar days after contract award.

1.6.8.3.3. Installation OPSEC

1.6.8.3.3.1. In accordance with AR 530-1, Operations Security (OPSEC), dated 26 September 2014, and DoDM 5205.02-M, DoD Operations Security (OPSEC) Program Manual, dated 03 November 2008, contract personnel shall receive initial OPSEC Level I training which consists of initial and continual awareness training. Within the first 30 days of arrival on Fort Polk contract personnel shall receive initial OPSEC training either by on-line training through the Fort Polk SharePoint OPSEC site on the intranet, or the Defense Security Services website at: https://securityawareness.usalearning.gov/opsec/

1.6.8.3.3.2. The contractor shall ensure all applicable employees have completed OPSEC initial training and annual refresher training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the Contracting Officer and the Contracting Officer's Representative (if appointed) within 30 days of arrival on post.

1.6.8.3.3.3. Operations Security (OPSEC) Awareness Training attendance and compliance may be documented as a performance metric under the resultant contract, and be part of past performance information in support of future source selections.

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1.6.8.3.4 Installation Threat Awareness and Reporting Program (TARP)

1.6.8.3.4.1. AR381-12, 1 June 2016, paragraph 1-10l, all contractors will attend live TARP training at least annually. Live training must be schedule with the local Counter Intelligence (CI) office (902d Military Intelligence).

1.6.8.3.4.2. Contractors are required to report threat-related incidents, behavioral indicators, and other matters of counter intelligence interest specified in AR 381-12, paragraph 3 to the facility security officer, the nearest military CI office, the Federal Bureau of Investigations, or the Defense Security Service. Methods of reporting include:

online at https://www.inscom.army.mil/isulute/ and by phone at 1-800-CALL-SPI (1-800- 255-5779)

1.6.8.3.5. FORT POLK CONTRACT /HOMELAND SECURITY PRESIDENTIAL

DIRECTIVE 12 (HSPD 12) REQUIREMENTS

Requirements apply to any contract where contractor employees will access multiple Installations or require access to the government information systems.

1.6.8.3.5.1. All personnel hired under this contract who do not require a security clearance must have a favorable National Agency Check with Inquiries (NACI) to be issued a CAC.

The Contracting Officer Representative (COR) will ensure new hires complete a NACI through the Personnel Security Investigation Portal (PSIP) by initiating a request through S&ID no later than 15 days from the date of hire and completing the investigation (submission to OPM) within 30days. Personnel who require a security clearance must be processed by their company Facility Security Officer (FSO) or company Security Manager.

1.6.8.3.5.2. Instructions for completing the NACI process will be sent to the Project/Program Manager, Security Manager and the COR once the contract has been awarded and one of the above personnel notifies S&ID for the initiation. The contractor shall schedule fingerprinting appointments with S&ID. Personnel requiring a CAC who do not receive a favorable NACI will not be allowed to perform services under this contract.

1.6.8.3.5.3. All employees requiring a common access card (CAC) for physical access to multiple Installations or access to the government information systems may be granted a CAC after the successful submission of the NACI through PSIP and a favorable fingerprint review by S&ID. An unfavorable NACI adjudication can result in the loss or denial of computer access, physical access or employment.

1.6.8.3.5.4. Sponsoring organizations, activities whose personnel do not need access to multiple Installations or access to the government information systems will submit a completed access control roster to the Visitor Control Center (VCC). They may receive a MOBILISA visitor card for the terms of their contract (until contract end date, not to exceed 3 years) when sponsored on an access roster. If not sponsored they will only receive a pass for up to 7 days.

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1.6.8.3.5.5. MOBILISA card expirations may be updated to reflect a new contract period by submitting an updated access control roster to the VCC.

1.6.8.3.5.6. Access rosters may only be submitted via e-mail to the VCC by a .mil, .gov, .AAFES, address by the COR or security activity, all others will be returned without action.

1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The post award conference will also be utilized to ensure contractor understands all HSPD-12 requirements. The KO and/or COR may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO and/or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.10. Contracting Officer Representative (COR): The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of government furnished property, and provides site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.11. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) work days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination.

1.6.11.1. The following are considered key personnel by the Government: The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

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1.6.11.2. Qualifications for all Key Personnel: Key personnel shall be available on-site within one (1) hour to meet with Government personnel designated by the Contracting Officer to discuss problem areas, and with corrective actions initiated within two (2) hours of notification. Key personnel must be able to read, write, speak and understand English. The contractor shall meet with the COR at least semi-annually to discuss performance standards.

1.6.11.2.1. Program Manager (PM): The PM and APM shall meet or exceed the following minimum qualifications: The PM shall be State of Louisiana or DoD Certified/Registered and have a minimum of 3 years’ experience in the Pest Management field. Contractor shall provide certifications and resumes to the contracting officer and COR prior to award of contract. The Contractor shall provide resumes and certifications of all new hires that perform work on Fort Polk within 5 days of hiring.

1.6.12. Contractor Personnel:

1.6.12.1. Identification of Contractor Personnel: All Contractor personnel attending meetings, answering government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. When prime contractor or subcontractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), E-mail address and the name of the individual's employer.

1.6.12.1.1. All Contractor personnel performing work under this contract that require a Department of Defense (DOD) Common Access Card (CAC)shall have the CAC be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Unless otherwise specified in the contract, Contractor personnel shall wear the in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement or when being used for computer access.

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1.6.12.1.2. Contractor personnel shall be required to obtain a CAC at least ten (10) work days prior to start of base contract period or prior to performance under this contract, whichever comes first.

1.6.12.1.3. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR within ten (10) calendar days after commencement of base period of performance.

1.6.12.1.4. The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DOD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

1.6.12.2. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity.

The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. Contractor personnel shall be neatly groomed and be easily recognized. All Contractor personnel shall be identifiable by contractor uniform with name tag and by wearing a clearly readable badge, furnished by the Contractor, made of durable material or plastic. Identification badges shall be worn on the outer clothing at all times, while in the performance of work under this contract. Identification badges shall include:

Contract Number Contractor’s Name Contractor’s Phone Number Worker’s Name Photograph of Worker

1.6.12.2.1. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government reservation, shall abide by all the regulations of the installation which may be in effect during the contract period and as may be deemed necessary to ensure that no moving violations occur.

1.6.12.3. Identification on Contractor Vehicles and Equipment: The contractor shall maintain legible markings (Logo) located on both sides of all contractor furnished vehicles and equipment, which shall include, as a minimum, the contractor's name (in at least three inch high letters), contractor's telephone number, contractor assigned vehicle identification number. The contractor shall provide the Government a list of all contractor assigned vehicle identification numbers with a brief description of the vehicle to include make, year, model and color. Any changes to this list during the performance of the contract must be submitted in writing to the Contracting Officer within five (5) working days of the change.

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1.6.12.3.1. Vehicles and equipment shall have a secured Locked compartment in which pesticides are stored. The compartment shall remain locked at all times, except when the contractor’s personnel are either removing, or placing pesticides in the compartments.

1.6.12.3.2. Contractor Personnel Vehicle Operation: Operators of equipment and vehicles shall possess a valid operator’s permit to operate contractor-furnished vehicles or equipment for work under the contract.

1.6.12.3.3. Contractor Personnel Vehicle Parking/Transportation: The Contractor’s personnel shall not drive privately owned vehicles to work sites. The Contractor shall provide transportation to and from the work site.

1.6.13. Reserved.

1.6.14. Reserved.

1.6.15. Data Rights: The government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.6.16. Organizational Conflict of Interest:

1.6.16.1. Purpose: To aid in ensuring that:

1.6.16.1.1. The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition;

1.6.16.1.2. The Contractor's objectivity and judgment are not biased because of its present or future interests (financial, contractual, organizational, or otherwise) which relate to work performed under this contract; and

1.6.16.1.3. The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

1.6.16.2. Definitions:

1.6.16.2.1. The term “Contractor” herein used in section 1.6.16., Organizational Conflict of Interest, means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) it’s parent organization, if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and;

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(d) any organization or enterprise over which it has direct or indirect control now or in the future.

1.6.16.2.2. The term "proprietary information" for purposes of section 1.6.16., Organizational Conflict of Interest, means any information considered so valuable by its owners that it is held secret by them and their licensees. Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

1.6.16.3. Organizational Conflicts of Interest Examples: The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

1.6.16.3.1. Biased Ground Rules: This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

1.6.16.3.2. Impaired Objectivity: This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

1.6.16.3.3. Unequal Access to Information: This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

1.6.16.4. General Constraints: The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through 9.505-4, Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the KO that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the KO will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the KO may impose constraints other than, or in addition to, the constraints listed below.

1.6.16.4.1. The Contractor agrees that if it provides, under a contract or task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a subcontractor or consultant to a supplier of the system or any of its major components (FAR 9.505-1).

1.6.16.4.2. The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or task order or delivery order, it will not be allowed to furnish these items, either as a prime Contractor, a subcontractor or as a consultant (FAR 9.505-2).

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1.6.16.4.3. The Contractor agrees that it will neither evaluate nor advise the Government with regard to its own products or activities. The Contractor will objectively evaluate or advise the Government concerning products or activities of any prospective competitors (FAR 9.505-3).

1.6.16.4.4. The Contractor agrees that if it gains access to proprietary information of other companies, it will exercise diligent effort to protect such proprietary information from unauthorized use or disclosure (FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it will enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the KO.

1.6.16.4.5. If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the KO, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

1.6.16.5. Non-Disclosure Agreements: The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract. The Contractor will educate its employees regarding the restrictions imposed by FAR 9.505-4, so that they will not use or disclose proprietary information or data generated or acquired in the performance of this contract, except as provided herein.

1.6.16.6. Training: The Contractor shall effectively educate its employees, through formal training, company policy, information directives and…