PERFORMANCE WORK STATEMENT.pdf

This PERFORMANCE WORK STATEMENT (PWS)

FY22 POM Cable TV and Internet Service, USAG Presidio of Monterey

1. GENERAL:

1.1. Description of Services/Introduction: This is a non-personal services contract to provide cable television (CATV) and high-speed internet cable-modem internet services, in bulk. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the services defined in this PWS. The Contractor shall perform to the standards in this contract.

1.2. Background: Cable television service to the Presidio of Monterey (POM) and Ord Military Community (OMC) was originally privatized and contracted to a commercial vendor in approximately 1980. Franchise agreements and bulk contracts for cable service have since been awarded with ten to fifteen year duration. The current ten year agreement was awarded to Cequel III, Suddenlink’s parent company on 6 November 2015.

1.3. Objectives MISSION – DPTMS. DPTMS Visual Information’s mission is to provide cable television and bundled cable television / high-speed internet service to select locations within the Presidio of Monterey area of responsibility.

1.4. Scope: Provide Cable television service and bundled cable television / high speed internet service to locations shown in attachment one.

All provisions and technical specifications as stated in the Franchise Agreement shall apply to this bulk agreement.

In addition:

Cable television signals shall be delivered to all outlets covered in this contract as “in-the-clear” unencrypted QAM digital format. All expanded basic channels shall be viewable on televisions having a QAM-capable tuner, without the need for any additional hardware devices i.e. “Cable boxes”.

There are a small number (currently less than 10) televisions equipped with analog-only tuners. For these televisions, the contractor shall provide, at no additional cost to the Government, suitable devices that will permit reception of all expanded-basic channels.

It is expected that the quantity of these units will reduce in the future as televisions continue to be replaced with modern QAM tuner-equipped televisions.

There shall be a minimum of 100 expanded-basic TV channels. The 100-channel count shall not have more than ten “free” channels included, i.e. home shopping, infomercial and religious programs. Additional “free” channels may be provided if they are in addition to the minimum 100 channel package.

All television channels that are available in 4k format shall be delivered in 4k, or the best available quality.

Each location of a cable modem shall also include one expanded-basic cable television outlet and will be provided as “Bundled cable television and high-speed internet service”.

Internet service shall be business-class and have a minimum download speed of 500 megabits (mb) per second download speed and 50 megabits per second upload speed.

Internet service in the Presidio of Monterey Emergency Communications Center, building 4468, will have a static IP connection to facilitate Emergency Call Data Reporting via the California Office of Emergency Services (CAL-OES) Emergency Call Tracking System (eCaTS).

Basic installation services, and outlet relocations, if within 125 feet of existing Suddenlink cable plant, shall be performed at no cost to the Government.

Ten-year historical data indicates less than 5 installations /relocations per year.

Newly constructed buildings are pre-wired with cable TV interior wiring, to simplify service connections. Disconnections shall always be performed at no cost to the Government.

1.5. Period of Performance: The period of performance shall be for one base period of 12 months and four 12-month option years.

1.6. General Information

1.6.1. Quality Control: Quality Control is the responsibility of the contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-4, Inspection of Services – Fixed-Price).

1.6.2. Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan.

This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed IAW the requirements of the contract.

1.6.3. Federal Government Holidays:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.4. Hours of Operation: The contractor is responsible for conducting business while the facility is open, between the hours of 8:00 am- 5:00pm, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at locations specified in attachment one. All Contractor employees shall abide by local guidance, at each location, as it pertains to face coverings, physical distancing, and quarantine policies. Any unknowns or uncertainties will be resolved with the KO or COR for questions or concerns.

1.6.6. Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract must have a favorable background investigation as determined by the installation Provost Marshal to access the Presidio of Monterey

1.6.6.1. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.6.2. Key Control: N/A

1.6.6.3. Lock Combinations: N/A

1.6.6.4. Key-pad Access Control: N/A

1.6.7. Special Qualifications: N/A

1.6.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance.

1.6.9. Key Personnel: N/A

1.6.9.1. Project Manager: The Contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate shall be designated in writing to the KO. The Project Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Project Manager or alternate shall be available between 8:00 a.m. to 5:00p.m., Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.10. Identification of Contractor Employees: The Contractor shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each contractor (to include subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

1.6.11. Supervision of Contractor Employees: The Government will not exercise any supervision or control over contractor employees while performing work under the contract. Such employees shall be accountable solely to the contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor and/or subcontractor employees.

1.6.12. Contractor Travel: N/A

1.6.13. Other Direct Costs: N/A

1.6.14. Organizational Conflict of Interest (OCI): The KO has not identified any OCIs inherent to this requirement. It is the offerors’ responsibility to notify the KO, prior to submission of proposals, if a potential OCI is identified.

1.6.15. Anti-Terrorism (AT) Level I Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is sooner, and submit completion certificates for all effected contractor and subcontractor employee(s) to the COR or the Contracting Officer (if no COR is assigned), within five (5) calendar days after completion. Level 1 AT Awareness training may be accomplished by one of two ways: 1) From the POM ATO (trained, certified, designated ATO); or 2) “JS-US007: Level I AT Awareness Training” computer-based training (CBT) for CAC and non-CAC users through Joint Knowledge Online website: http://jko.jten.mil.

1.6.16. Access and General Protection/Security Policy and Procedures. Contractor and subcontractors employees shall comply with PoM Installation Protection Plan (IPP), ANNEX N, Physical Security requirements, Command Policy 17 (Installation Access for Procedures for Visitors) and Command Policy 21, Photography/Videography Activities.

Contractor will provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change at any DOD installation or facility, the Government may require changes in contractor security matters or processes. During FPCONs Charlie and Delta, non-mission essential services may be discontinued. The Garrison Commander (or their designee) will notify the COR when to resume services once the FPCON level is reduced to FPCON Bravo or lower.

Contractor will designate specific, authorized work areas and travel routes, and will ensure contractor personnel do not attempt to access installation areas that are not under the purview of the contract SOW/PWS. While performing work on this contract, contractor employee ID badge(s) will be worn at all times in a conspicuous place on the front of exterior clothing and above the waist except when prohibited by a safety risk assessment. Contractor vehicles will also be easily identified and if vehicle placards are used, they will be displayed on the front vehicle dashboard.

Safeguard all contractor and Government property (if any), personnel and information, and secure facilities. Comply with Lock and Key control requirements and ensure procedures are accomplished in accordance with AR 190-11, Chapter 3; and AR 190- 51, Appendix D. If compliance is not possible, notify the COR. The Contractor shall maintain all work areas in a manner as to minimize the risk of injury or accident to personnel who may be in the area. Contractor will establish and implement methods to ensure that all keys/key cards/lock combinations issued to the Contractor by the Government are not lost or misplaced nor used by unauthorized persons. The Contractor shall develop procedures covering key control that shall be included in the QCP to include key issue, turn-in and reporting lost key/key cards to the COR.

Government-issued keys may be duplicated by the installation locksmith only; the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

If a government-issued Common Access Card (CAC) or Identification (ID) cards is required for contractor personnel working under this contract, it will be issued at no financial cost, and will be worn at all times in a conspicuous place on the front of exterior clothing and above their waist unless doing so creates an unsafe or unhealthy condition. The Contractor is responsible for accounting for and collecting CACs/ID cards upon completion of the contract or termination of contractor employee. A listing of CACs/ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. Lost, stolen, or broken CACs/ID cards are to be reported immediately to the COR. Personnel leaving the Contractor's service shall turn in CACs/ID cards to the COR upon the employee's last day of work. Failure to report lost or stolen CAC/ID Card or not to surrender the CACs/ID cards could result in a security violation and monetary reduction to the contract.

1.6.16.1. Contractors Requiring a Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.16.2. Contractors Not Requiring a CAC but Require Access to a DoD Facility or Installation. Contractor and all associated sub-contractors shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), installation access, Army Protection policies and specific physical security procedures in previous paragraphs above.

1.6.17. AT Awareness Training for Contractor Personnel Traveling Overseas. The Contractor shall receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13 and provide this training to each of its US based employees required to travel overseas. Specific AOR training content is directed by the combatant commander with the requiring activity’s Anti-Terrorism Officer (ATO) being the local point of contact.

1.6.18. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to local LE Dispatch (i.e. POM Dispatch) or to the COR. This training shall be completed within 15 calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.19. Access to Government Information Systems. All contractor employees with access to a Government info system shall be registered in the Army Training Certification Tracking System (ATCTS), and shall successfully complete the DoD Information Assurance (IA) Awareness prior to gaining access to the IS and annually thereafter. DoD IA training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.6.20. Operations Security (OPSEC) Standing Operating Procedure (SOP)/Plan. The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of the PSD, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530- 1, Operations Security. This SOP/Plan shall include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.6.21. OPSEC Training. Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 15 calendar days of their reporting for duty and annually thereafter. Web-based training is available via: https://securityawareness.usalearning.gov/opsec/index.htm.

1.6.22. Information Assurance (IA)/Information Technology (IT) Certification. Per DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees supporting IA/IT functions shall be appropriately certified upon the start of contract performance.

Contractor personnel shall be certified at the ___________ level as stipulated in DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is ___________. The CE/OS qualification requirement can be met in two ways: 1) commercial certification; or 2) proof of formal training completion (training certificate).

Privileged user access requires a favorable Tier 5 security investigation. The contractor shall provide proof of all applicable technical qualifications and initiation of the required security investigation for performance under this contract prior to an employee beginning performance. Additionally, personnel performing IA/IT functions must be a United States citizen.

1.6.23. Threat Awareness Reporting Program (TARP). Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees who possess a security clearance must receive annual TARP training by a CI agent or other trainer as specified in paragraph 2-4b. The COR will coordinate for the next available TARP class for each period of performance.

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

https://ia.signal.army.mil/DoDIAA/default.asp

2.1.2. Contracting Officer: A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings. Note: The only individual who can legally bind the Government.

2.1.3. Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.4. Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.5. Government Furnished Property (GFP) or Government Property (GP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract.

2.1.6. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7. Quality Assurance: Various functions, including inspection, performed by the Government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.8. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.2. Acronyms:

AR Army Regulation CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) OMC Ord Military Community POC Point of Contact POM Presidio of Monterey PRS Performance Requirements Summary PSD Performance Start Date PWS Performance Work Statement

QA Quality Assurance QAP Quality Assurance Program QC Quality Control QCP Quality Control Program

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2. Facilities: N/A

3.3. Utilities: N/A

3.4. Equipment: N/A

3.5. Materials: N/A

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials See paragraph 4.1, above.

4.3. Equipment See paragraph 4.1, above.

5. SPECIFIC TASKS:

5.1. Task 1: Provide Cable television service and bundled cable television / high speed internet service to locations shown in attachment one.

5.1.1. Deliverable: Cable television service and internet service will be functional at all locations listed in attachment one.

5.1.2. Standard: The Government will have 5 business days to review the deliverable and provide comments back to the contractor (minor clerical mistakes that are merely a matter of form and not of substance will be noted for correction). The contractor shall submit the final deliverable within 5 business days of receiving the Government’s comments. The lack of a response from the Government within the time specified above constitutes acceptance.

6. APPLICABLE PUBLICATIONS: N/A