Performance Work Statement.docx

PERFORMANCE WORK STATEMENT (PWS)

United States Army Recruiting Command (USAREC)

Requirements for Commercial Wireless Internet Service

August 30, 2022

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide commercial wireless internet service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contract shall provide commercial wireless internet service at 2Gbps unlimited data speeds. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to provide commercial high-speed wireless internet service as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: The work to be performed under this contract will be performed at United States Army Recruiting Command, 3rd Avenue Building 1307 Fort Knox Kentucky.

1.3. Objectives: The objective of this Performance Work Statement is to provide wireless commercial high-speed internet service to designated office locations within USAREC, Building 1307. The contractor will ensure outage time is minimal. If issues occur with hardware, ensure hardware is repaired or replaced within 24-48 hours unless the facility is closed for an extended period for holidays or unidentified disasters.

1.4. Scope: Provide commercial high-speed internet services at 2GB unlimited data speeds available for approximately 210,000 square feet of wireless coverage (see diagram) in USAREC Headquarters, Building 1307.

1.5. Period of Performance: The period of performance shall be for one Base Year of (12 months) plus two Option Years (24 months).

Base Year30 SEP 2022 thru 29 SEP 2023.

OY1: 30 SEP 2023 thru 29 SEP 2024 OY2: 30 SEP 2024 thru 29 SEP 2025

1.6. Quality Control (QC): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures that work complies with all requirements of this contract. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QC system.

1.6.1. Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2. Recognized Holidays: Any on-site repair/replace services not required on Federal holidays and training holidays (TBD):

Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving 4th Thursday of November Christmas 25th day of December

1.6.3. Hours of Operation: The contractor shall conduct business between the hours of 8:00AM and 4:30PM local time (Fort Knox) Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.4. Place of Performance: Contractor will provide commercial wireless high-speed internet service to United States Army Recruiting Command 3rd Avenue Building 1307, Fort Knox Kentucky 40160.

1.6.5. Type of Contract: The Government will award a Firm Fixed Price contract.

1.6.6. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.7. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.8. Key Personnel: The following personnel are considered key personnel by the Government: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 AM to 4:30 PM local time, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below: must be well versed in the contract. Must be able to dispatch employee(s) to designated location where repair is needed.

1.6.9. Secret Facility Clearance: Contractors will report to the USAREC Security Desk located in the main entrance to obtain an escort badge and shall be accompanied by the Government official at all times during the installation process.

1.6.10. Data Rights: The Contactor agrees that the Government will have unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.11. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.12. PHASE IN /PHASE OUT PERIOD RESERVED

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2. DEFINITIONS, ACRONYMS, AND ABBREVIATIONS:

2.1. DEFINITIONS:

2.1.1 Contract Administrator: The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. Contractor: A supplier or Contractor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Contracting Officer's Representative (COR): An employee of the U.S. Government appointed by the contracting officer to assist in the administration of the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8. Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. Workday: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK: Monday through Friday, unless specified otherwise.

2.2. ACRONYMS AND ABBREVIATIONS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Facilities: The Government will provide support to ensure the contractor has access to the server room located in the basement. The contractor shall be responsible for operating under conditions in the delivery and installation of equipment, i.e., fiber optics, switches, routers, and cabling throughout Building 1307.

3.2. Equipment: The Contractor shall provide all network devices (WiFi Access points, network switches, cabling, etc.) necessary for commercial high-speed internet service to be rendered to estimated 58-62 locations throughout USAREC Headquarters Building 1307.

3.3. Services: “RESERVED”.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain an escort badge issued by the Security Service Desk. The Contractor performing work in support of this contract shall wear an escort badge and accompanied by a Government official at all times during

4.3. Materials: The Contractor shall furnish the materials, supplies, and equipment necessary to meet the requirements under this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The Contractor will ensure the Contractor’s installation team completes the fiber installation and construction work as described in this PWS.

5.1.1. The Contractor is responsible of installing an enclosure along 12th Armored Division Ave, deploy new DWDM Mux pull fiber east 253', to riser pole. Riser Down and Enter conduit, and push 111' into Server Room in basement of venue, Pull 30' in cable tray to demarcation and terminate in the rack provided by the Government.

5.1.2. The Contractor will install internal wiring, ethernet wall plate ports w/labels, fiber and network cabling from fiber equipment in the basement to each Intermediate Distribution Frame (IDF) throughout Building 1307.

5.1.3. The Contractor is responsible for all network switches/routers will be installed in the Intermediate Distribution Frames and run CAT6 network cabling from the switches to connect to the Wireless Access Points at the 62 designated office locations throughout Building 1307.

5.2. Hardware/Software: The Contractor will provide all equipment required to deliver internet services through Building 1307 to include but not limited to 24/48 port switches, routers, and or modem router combinations to include all needed accessories such as: Fiber Optic Cables, Power Cables, and CAT6 Ethernet Cables.

5.3. Coverage: The Contractor will provide Fiber Wi-Fi coverage on all four floors, approximately 210,000 square feet, of USAREC Headquarters.

5.3.1. The Contractor will install an Omni Directional Antenna located in the front entrance of USAREC Headquarters Building 1307 to provide wireless coverage for Change of Command ceremonies on USAREC Parade Field.

5.3.2. The Contractor will provide Fiber Internet at 2Gbps unlimited data speeds.

5.3.3. The Contractor will provide one Static IP Address and will be assigned to the Managed Services Portal.

5.3.4. The Contractor will provide a Managed Security Service Web Portal that will provide an integrated firewall and network security solution.

5.3.5. The Contractor will provide Managed Router Service Portal that will allow network managers to more efficiently manage Access Point (AP) traffic flow and bandwidth utilization across their Wide Area Network (WAN). The web-based portal service includes end user equipment, network design, installation, configuration and updates with 24/7/365 tech support.

5.3.6. The Contractor will provide 12 Managed Network Switches, 8 Port PoE switches in each IDF for connectivity to the Access Points throughout the building.

5.3.7. The Contractor will provide one Network Aggregation Switch to allow full throughput throughout the building of the 2G Fiber Internet Access to each access point.

5.3.8. The Contractor will install and support 62 Managed Access Points throughout Building 1307 as well as installing all ethernet cabling and installation of the Access Points

5.3.9. The Contractor will install one High-Performance Access Point in the conference room located in the building for high user connections.

5.3.10. The Contractor will ensure wireless network is co-managed and Tech support will be available 24/7/365 for assistance if needed.

5.3.11. The Contractor will provide the ability to traffic and prioritization of network using Traffic shaping for network prioritization will allow the local IT staff to set rules and policies in relation to the network.

5.3.12. The Contractor will provide Wi-Fi throughout the 210,000 square feet building which will be accessible from Wi-Fi enabled devices.

5.4. Technical Support: The Contractor shall provide on-site service to be performed by a certified technician to repair any equipment associated with commercial high-speed internet service.

5.4.1. The Contractor will provide 24/7/365 Tech support with a four-hour response time. The Contractor shall provide a next-level response Point of Contact (POC) if the support mentioned above has failed to respond

5.4.2. The Contractor will provide service technicians that are trained to understand internet technology, service and error codes and are equipped to accurately diagnose problems and thereby communicate necessary procedures and parts to the Contractor to ensure the quickest resolution possible and will be dispatched by the contractor.

5.4.3. The Contractor will continue to monitor its service records and repair performance. If required, the Contractor shall have a formalized process to address service issues quickly through a formalized escalation process to include product support via telephone, email, online

5.4.4. Next Business Day service will include service from 8:00AM to 4:30PM local time, Monday through Friday excluding federal holidays and training holidays, if applicable.

5.4.5. The contractor shall automate the process of service repairs provided, create detailed monthly report and grant USAREC access to view historical reports on all service repairs, locations, serial numbers, and notify of issues with commercial high-speed internet service.

5.4.6 The contractor shall provide monthly usage reporting for each router (e.g., data used). The contractor shall provide a monthly summary of device service records and repair performance to address service issues..

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. The Government will ensure the regulation is applicable to the contractor

PART 7

TECHNICAL EXHIBIT

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

7.3. Technical Exhibit C – Estimated Workload Data

7.4. Technical Exhibit H – USAREC HQ WAP Install Diagram.jpg.

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels for commercial internet service for each requirement. These thresholds are critical to mission success.

Provide installation internet services for fiber installs, network devices, and Access Points. Comment by Lawrence, Joseph R CIV USARMY ACC MICC (USA): We need to discuss Comment by Joseph: Mtg 8/5/22

This makes sense now that we have install of fiber and internet access

performance is to process customers service requests by the next business day Contractor compliance to completed service requests per day will be monitored for reporting

Provide an online system for customers to request device service, this includes a phone number email and website

performance is to process customers service requests by the next business day Contractor compliance to 95% will be monitored for reporting

Provide on-site repair service on equipment related to commercial high-speed internet service at Fort Knox, Building 1307. The technician must be trained and certified to perform any services necessary to maintain high-speed internet capabilities.

reported to the Government POC within 24 hours Contractor compliance will be monitored for reporting

with next day service between the hours of 8:00am and 4:00pm Contractor compliance to completed service requests per day will be monitored for reporting

Monitor device service records and track what repairs have been completed by equipment serial number, location and date 95% Provide customer support daily between the hours of 8:00am and 4:00pm local time Monday through Friday excluding federal holidays and DOD facility closures Acceptable level of performance is to respond to the customer request within 1 hour Contractor compliance will be monitored for reporting

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

contractors proposal or within 5 work days after changes to the plan 3 copies to the COR and KO PDF format

With contract proposal or to KO and COR with changes

Para 5.4.5, Provide a designated phone number, email or online system for customers to request service. Provide a monthly report to the COR that details location and services performed.

Within 5 days of the contract start date

automated system, EXCEL Spreadsheet

Government COR

Monthly

Para 5.4.2, Provide Technicians that can accurately diagnose device issues/problems and ensure the quickest resolution possible.

Daily, Weekly, Monthly

Monthly

Monthly

Para 5.4.4, Provide next business day service from 8:00am to 4:00pm local time, Monday through Friday excluding federal holidays or DOD facility closures.

Daily, Weekly, Monthly NA Government POC Daily, Weekly, Monthly