PERFORMANCE WORK STATEMENT.docx

PERFORMANCE WORK STATEMENT

Ft. Fisher Recreation Area Custodial Services

1.0 Description of Services: The contractor shall perform custodial services for 36 cottages and 11 outdoor restrooms. The contractor will use the most appropriate method of cleaning (sweep, dust mop, wet mop, etc.) on all non-carpeted floors based on type of floor covering to ensure the floors have a uniform, glossy appearance and are free from sand, dirt, debris, dust, scuff marks, heel marks, stains, discoloration and other foreign matter. Chairs, trash receptacles, and other moveable furniture and items shall be moved to maintain floors underneath these items and items are to be returned to their original position. Dusting will be accomplished on all woodwork including louvered closets/doors, shelves, furniture, window blinds, window sills, pictures, all ceiling fans, vents, baseboards, corners and walls, as well as under cabinets. Leave all mini blinds in open position. Remove trash and sweep all patios and/or decks. The contractor shall perform the required services to meet proper cleaning and sanitation standards. (Cleaning being defined as removing all debris from surfaces and sanitation defined as the process of reducing the number of organisms through proper cleaning chemicals.)

1.1 Regulations & Identification: The contractor shall comply with applicable federal, state, and local regulatory standards. The contractor shall provide management, labor, necessary supplies and storage needed to perform cleaning services. The contractor will provide their own vehicles, observe the speed limit, and remain on paved roads. All contractor staff will wear company shirts for identification purposes.

1.2 Location: Service shall be performed at Fort Fisher Air Force Recreation Area (FFAFRA), 118 Riverfront Road, Kure Beach, North Carolina 28449

1.3 Hours of Operation: Services shall be rendered starting at 11:30 am and be completed by 3:30 pm on the same day. Supervisory prep work/early check-out cleaning may be performed when applicable from 10:30 am- 11:30 am. (early checkouts will be announced by housekeeping). The contractor has 24 hours from receipt of service call to provide requested services. Fort Fisher reserves the right to decrease any number of units based on cancellations, no shows, extended stays and maintenance issues; and to increase up to 3 additional units during the current day’s operational hours.

1.4 Communication: All on-site communication and reports of maintenance issues will be handled through the housekeeping cell phone 910-599-7695. The contractor will receive cleaning list and sign out room keys from the River Marsh- building 143. As units are complete they are to be texted in to the housekeeping phone. When units are complete the contractor will return cleaning list and sign-in room keys at building 143 (there is a $25 fee per lost key). Notify housekeeping of any missing, broken or damaged items.

1.5 Payment Statement: Contractor will be paid based on the number of times a room/bathroom are cleaned in accordance with the CLIN structure.

1.6 DESCRIPTION OF SERVICES FOR GENERAL CLEANING TO BE PERFORMED ON EVERY CLEAN:

1.6.1 Collect all dirty linens: towels, wash cloths, makeup removers, bath mats, shower curtains, dish cloths, dish towels, pot holders, oven mitts, bed sheets, pillow cases, pillow protectors, blankets and bed spreads; put into large trash bag provided by FFAFRA and return to the rear door of the laundry facility- building 104. Then pick up clean replacement linens listed above, provided by FFAFRA, at the River Marsh. Do not remove pillows- report dirty pillows or extra pillows in units to housekeeping phone.

1.6.2 Check under and behind all furniture, under cushions, inside drawers, cabinets, and closets for personal items that may have been left by guests. Any items left by guest should be brought to the River Marsh. Items are to be bagged and labeled with date and unit number then placed in box marked lost & found. Check under and behind all furniture, under cushions, inside drawers, cabinets, and closets: remove any food, trash, debris, dust, spills and film of any kind. Empty and clean trash cans, replace liners and leave 2 extra liners in designated location. FFAFRA will provide all trash bags and extra liners that will be picked up at the River Marsh. Remove trash and sweep all patios and/or decks.

1.6.3 All interior glass, exterior glass, mirrors and TVs shall show no traces of film, dirt, smudges, water, or other foreign matter. Perform spot cleaning on any, but not limited to, item within 72 inches of the floor. Spot cleaning includes cleaning smudges, fingerprints, marks, streaks, spills, residue of any kind on ventilation grates, grillwork, shelves, walls, doors, door guards, door handles, kick plates, light switches, temperature controls and other fixtures. All surfaces shall have a clean uniform appearance.

1.6.4 Clean the exterior and interior of all light fixtures to include globes and/or diffusers to keep the fixture free of bugs, dust, grease, and other foreign matter. Contractor shall be responsible for light fixtures up to 72 inches in all units. Clean and sanitize all restroom surfaces; sinks, toilets, showers, floors, other plumbing fixtures, counter tops and vanities. All surfaces will be free of spots, mold, mildew, soil, streaks, scale buildup, soap scum, odors and any other deposits. Slip resistant strips in tubs will remain white and free of discoloration. Insides and outsides of all cabinets and drawers will be free of debris, spills, mold, mildew and buildup of any kind. Restrooms shall have a clean scent.

1.6.5 Replace toilet paper and leave 2 additional rolls of toilet paper in designated location, FFAFRA will provide all toilet paper, extra toilet paper will be picked up at the River Marsh. Leave 2 bars of complimentary soap in each restroom, 1-bedroom bathroom and 3-bedroom master bathroom; and leave 4 bars of complimentary soap in 3 and 4-bedroom hallway bathrooms. FFAFRA will provide all complimentary soap, extra bars of soap will be picked up at the River Marsh.

1.6.6 Clean and sanitize all kitchen surfaces to include tables, chairs, sinks, countertops, cabinets, microwaves, toasters, coffee pots, stove and backsplash, stove drip pans, under stove top, broiler drawer, oven (inside & out), refrigerators (inside & out), dishrack and silverware tray. Remove all food items or ice from the refrigerator or freezer. All surfaces will be free of spots, mold, mildew, soil, streaks, spills, scale buildup, odors and any other deposits. Fronts and insides of cabinets and drawers will be free of spills, grease, water spots, dust, debris, mold, mildew, and buildup of any kind. Replace tin foil in oven.

1.6.7 Wash, dry, and return all kitchenware to cabinets/drawers. Ensure all kitchenware in cabinets and drawers is clean, dry and put away in an organized fashion. Report missing kitchenware. Silverware, glasses, coffee cups, plates and bowls should be consistent with number of guests unit sleeps. Every unit should have a minimum of 3 pots, 1 pan and 3 lids. Clean washers & dryers to include top ring of washer, dryer lint trap, outside of both appliances and removal of sand from inside both appliances. Leave 1 small bottles of dish detergent on kitchen sink and 1 small bottle of dish detergent in dish rack under sink. FFAFRA will provide all dish detergents, extra dish detergent will be picked up at the River Marsh. Set thermostat in units to 72 degrees and select the most appropriate setting: heat/air conditioning based on season/outdoor temperature.

Services Summary

Room Cleaning Service

Within 24 hours of notification to Contractor.

Periodic Surveillance.

Outdoor Restrooms/Cleaning Services

Within 24 hours of notification to Contractor.

Periodic Surveillance.

Within 24 hours of notification to Contractor.

Periodic Surveillance.

* Validity of nonconformance as determined by the CO and/or requirement owner

* Validity of nonconformance as determined by the requirement owner

2.0 Quality Assurance: The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS.

2.1 The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer immediately.

2.1.1 Periodic surveillances will be conducted by a COR on a scheduled basis (Daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The Periodic surveillance results shall be properly documented. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 24 hours after notification.

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