PERFORMANCE WORK STATEMENT.docx

PERFORMANCE WORK STATEMENT (PWS) FOR

Maryland Army National Guard Laundry Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform laundry services for soiled linen (to include pillowcases, flat and fitted sheets, mattress covers, and wool blankets) and military uniforms (to include moisture wicking/cotton and man-made materials.) Uniforms will include shorts, T-shirts, jackets and long pants. Services, as defined in this Performance Work Statement.

1.2 Background: The Army School System (TASS) Training and Recruitment & Retention Initial entry of MDARNG Soldier as prescribed in TRADOC regulations and proponent Course Management Plans (CMP). This requirement is designed to be flexible, responsive, and meets the ever-evolving needs of the government. The ultimate goal is to maintain and improve the availability of clean and sanitary linens to the Soldiers. The Maryland Army National Guard (MDARNG) Regional training institute and Recruit Sustainment Program require a process whereby the government can quickly obtain needed support and services if the need arises.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4 Option Year of 12-months.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government shall develop and utilize a quality assurance plan. This plan shall be primarily focused on what the Government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.2 Recognized Holidays: The following are recognized US holidays. The contractor is NOT required to perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.3.3 Juneteenth National Independence Day: June 19th

1.4.3.4 Memorial Day

Ver. Apr 2021

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day

1.4.3 Place and Performance of Services: Contract services shall be available to provide pickup and delivery services Monday-Friday to Maryland Army National Guard’s 70th Regiment Headquarters at Building E4221, Aberdeen Proving Grounds-EA, Maryland 21010-5401

1.4.3.1 Telework: N/A

1.4.3.2 Unscheduled closure of facilities due to State declared emergencies, adverse weather conditions, by the MDARNG Adjutant general, or closures by the security team may occur at any time preventing entrance or exit from the installation. Interruptions occur infrequently and cannot be predicted or prevented. If possible, we will notify the contract staff in advance of unexpected closures. Contractors will not compensate for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.3.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance

1.4.4 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.4.1 Common Access Card (CAC): N/A

1.4.4.1.1 Homeland Security Presidential Directive-12 Background Investigation Requirements: The contractor may be subject to Background checks or Investigations at any time to ensure government security protocols.

1.4.4.1.2 Trusted Associate Sponsorship System (TASS): N/A

1.4.4.1.3 Army Knowledge Online (AKO): N/A

1.4.4.2 Installation Access: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.4.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.4.4 Use of Government Information Systems (IS): N/A

1.4.4.5 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.5.1 Key Control: N/A

1.4.5.2 Lock Combinations: N/A

1.4.6 Special Qualifications: The contractor shall be responsible for compliance with all Occupational Safety and Health Administration (OSHA) guidelines and Maryland business workplace safety certification.

1.4.7 The contactor shall provide a primary point of contact and alternate who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the individual is absent, shall be designated in writing to the COR/KO. The individual or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The individual shall work with the COR, (or the KO if a COR is not assigned), to resolve issues, receive technical instructions, and ensure adequate performance of services. The individual(s) shall ensure contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The individual(s) shall ensure contractor employees understand services performed outside the scope of the contract are not permitted.

1.4.8 Identification of Contractor Employees: Contractor employees will require badges to be worn at all times in the performance of this contract. All contractor personnel attending meetings, answering Government telephones are required to identify themselves as contract employees to avoid creating an impression they are Government employees. The contractor shall ensure all documents or reports produced by contractor personnel are suitably marked as contractor products or contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from their employees who depart employment for any reason. All identification media (i.e., badges and vehicles pass) shall be returned to the COR/KO within 14 calendar days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel Contractor Travel: Travel shall be in accordance with the Joint Travel Regulation. Travel may be required for all Contractor personnel performing on this requirement. Contractor shall be required to comply with travel policies as outlined in the DoD Financial Management Regulation and the Joint Travel Regulation (JTR).

1.4.13 Data Rights No military data will be transmitted, shared or dispersed to a DoD recipient without the approval of the COR.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participating in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: None

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have a contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): N/A

3.1 Property: N/A

3.2 Materials: Pillowcases, flat and fitted sheets, mattress covers, wool blankets, military uniforms (As needed to include moisture wicking/cotton and manmade materials. Other Uniforms will include shorts, T-shirts, jackets and long pants (as needed).

3.3 Equipment: N/A

3.4 Services: The government will provide short-term parking at the facility for loading and unloading products.

3.5 Utilities: N/A

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): Name Tag and equipment to perform all labor and services required to provide laundry services for soiled clothing and linens

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as required by contract.

4.2 Secret Facility Clearance: N/A

5.0 Requirements: The Contractor shall:

5.1 Laundry Progressing Requirements:

· Wash linens according to the standards and manufacturer instructions.

· Use detergents and chemicals that ensure cleanliness without degrading fabrics.

· Ensure linens are free of stains, odors, hair, lint, or residue.

· Maintain finishing quality: wrinkle free, evenly folded, and neatly packaged.

5.2 Quality Standards:

· No visible stains, tears, or excessive wear.

· No scent other than neutral/hypoallergenic fresh‑clean smell.

· Items must be dry and free of moisture when delivered.

· Contractor should remove damaged items from circulation and report them

5.3 The contractor shall provide comprehensive laundry services for delivery and pickup dates and times for every two weeks, with maximum of 700 pounds collected across all unit representatives. Delivery turnaround time could be as soon as 24-72 hours, but no more than 7 days.

5.4 Assist in the delivery and pick-up of laundered items.

5.5 The Contractor shall provide clean laundry/linen, specialty items, bedding items, delivery and soiled linen pickup shall occur on Tuesday. If an emergency causes laundry to be missed on this day, the Contractor shall pick-up / drop-off the laundry on the following business day. Laundry is picked up and delivered at their respective units.

5.6 Wash, Dry, fold, laundered items and separate them by bags. All bags will identify the contents by item type and quantity. Additional and alternate items may be added by units.

5.7 Be able to provide a missing item slip for lost items and clothes. Provide a service that retrieves those items and returns them on the next service date or provide clarification on why the item couldn’t be returned.

5.8 The Contractor shall report any circumstances, which may affect the performance of the work, unhealthy or hazardous conditions, or any delays or interference with work. Such reports shall be made immediately upon discovery by the Contractor to the COR by phone. A follow-up shall be sent to the COR via email.

5.9 The contractor shall provide a copy of an invoice identifying items picked-up and delivered, including the time and date, and cost of the invoice to the designated representative of the COR upon scheduled pick-up / delivery timeframe.

5.10 Provide certifications upon award of contract and personnel assigned to this requirement shall possess the required technical skills and expertise to perform the functions with minimum guidance.

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

(AQL)

Surveillance Method / By Whom

See examples below:

Signed: (Program Manager or User)

Date:

Signed: (Contracting Officer) Date: