Performance Work Statement_ATCloud.pdf

Performance Work Statement (PWS)

For

ATCloud/ATSpeak Services at

Joint Base McGuire-Dix-Lakehurst, New Jersey

6 August 2024

1. DESCRIPTION OF SERVICES

Unless otherwise specified herein, the contractor shall provide all management, labor, transportation, equipment, tools, materials, and other items necessary to complete the software contract agreement. During this five (5) year subscription period, the contractor shall ensure Services are operational and available to the 305th Airfield Operations Flight. Additionally, the contractor will provide troubleshooting and support during the base year period of performance upgrade services biennially, at a minimum, when on a maintenance and support plan.

1.1. Place of Performance:

The location of this product will be the 305th OSS Airfield Operations Flight, which will include training material at the Radar Approach Control and Air Traffic Control Tower.

1.2. Period of Performance:

The period of performance (content development, initial setup, configuration, and the 5-year subscription period) is expected to be sixty-four (64) months. After this period has expired, either the subscription and support function will terminate, or additional subscriptions with a Maintenance and Support package will be negotiated.

1.3. Requirements

The work provided over five (5) year shall include:

- ATCloud/ATSpeak Annual Subscription o Five year (5) subscription for 10 student licenses o ATCloud access for Student, Class, and Exercise Management o ATSpeak phraseology and skills trainer o User documentation in softcopy (English) o Five (5) years of Amazon Web Services commercial hosting and management

- ATSpeak Training Content Development o Content will ensure 100% task coverage for ATC tower & radar training based on existing Position Certification Guides

- Hardware o Ten (10) Apple iPads o Ten (10) noise canceling headsets

- Up to five (5) days of system training o Includes content development for System Administrator training.

- Phone and e-mail support during US East Coast business hours

1.3.1. Technical Objectives and Goals

According to the research, this product aims to prevent future AFSC withdrawals due to knowledge retention. This product accommodates all learning styles and focuses on training in deficient areas tailored to the individual trainee's needs. The end goal is to decrease the current air traffic control withdrawal rate in the 305th OSS and reduce overall upgrade training times.

1.3.2. Salient Characteristics

‐ Cloud-based Learning Management System delivered via existing Apple iOS app and a web browser with Voice Recognition and Response available with content at contract award o Accessed via unique username and password

‐ Supports Adobe PDF, Microsoft PowerPoint, Microsoft Excel, video content, and user-developed curriculum

‐ Must support the same Voice recognition platform as ATLIVE being obtained through SBIR award

‐ Must support lessons and/or content based on Specialty Training Tasks (STS) items and objectives defined and/or developed by the Use to include air traffic, weather forecasting, and airfield management r

‐ Must provide feedback to the students on phraseology for practices, scenarios, quizzes, tests, and objective completion.

‐ Must have administrative editing software to develop content and review/track student progress.

‐ Must have the capability to track student metrics: time of usage, grades, scenarios completed, and objectives completed.

‐ Must support cloud-based web browser accessible course, user, and exercise administration with a data analytics dashboard that tracks student usage times, task attempts and accuracy, push-to-talk timing metrics, voice clarity and projection, and speech rates. These data points must be available to the individual student and the training management teams.

‐ Ability to categorize/tag individual questions to allow training administrators to then filter by specific tags and generate custom content based on only those specific tagged categories.

‐ Central cloud-based storage for trainee usage data that is automatically uploaded at the end of a trainee session.

1.4. Government-Furnished Equipment/Services

The government will be responsible for all civil works in preparation for the simulator installation, including power, internet access (Wi-Fi, network, racks, etc.), air conditioning, furniture, and other miscellaneous items.

1.5. Contractor Required Deliverables

The contractor will provide the deliverables identified below to the organization designated for review and/or approval.

Table A Item Frequency SOW Submit to:

Amazon Cloud Hosting for Ten Subscriptions

Yearly 1.3 Airfield Operations Flight

Content Development ATC Tower Training (100% STS Coverage)

One-time 1.3 Airfield Operations Flight

Content Development ATC Radar Training (100% STS Coverage)

One-time 1.3 Airfield Operations Flight

System Training Class One-time 1.3 Airfield Operations Flight

Ten (10) Apple iPads and Ten (10) Noise Canceling Headsets

One-time 1.3 Airfield Operations Flight

Phone Support/Troubleshooting Continuous 1.3 Airfield Operations Flight

1.6. Applicable Performance Standards

The contractor shall ensure ATCloud/ATSpeak Service is operational for the 305th OSS. Any software issues that should arise are dealt with immediately upon contact from the Airfield Operations Flight training team during business hours, as defined in para 1.7.

1.7. Hours of Operation

The software is accessible 24/7 by controllers. The support function of this contract will be during regular business hours (0800-1700 EST) with the contractor.

1.7.1. Normal Working Hours.

The Contractor shall perform maintenance and troubleshooting services under this SOW between 0800 and 1700 EST, Monday through Friday, except on Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government-directed facility closings. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined in this SOW when the Government is not closed for the above reasons.

1.7.2. Federal Holidays

The Contractor is not required to perform services on Federal holidays below:

a. 1 January (New Year’s Day)

b. 3rd Monday in January (Martin Luther King, Jr. Day)

c. 3rd Monday in February (Presidents Day)

d. 30th of May (Memorial Day)

e. 19th of June (Juneteenth)

f. 4 July (Independence Day)

g. 5th of September (Labor Day)

h. 2nd Monday in October (Columbus Day)

i. 11th November (Veterans Day)

j. 22nd of November (Thanksgiving Day)

k. 25th December (Christmas Day)

l. Any other day designated by federal statute, executive order, or presidential proclamation