Statement of Objectives_03 16 09.doc

Management Support Service Draft Statement of Objectives

DRAFT

Statement of Objectives for Management Support Services

Prepared by:

Anna Necheles

Program Specialist

Program Evaluation & Coordination Branch

Program Coordination and Planning Division

Disaster Assistance Directorate

Date:

March 16, 2009

1. PURPOSE:

The purpose of this Request for Information (RFI) is to solicit information to establish a term contract for Management Support Services. The U.S. Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) requires a long-term Contractor for the expansion and support of the Program Coordination and Planning (PCP) Division’s operations in accordance with the statutory authority of the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 USC §5121-5206 (hereinafter referred to as the Stafford Act).

PCP coordinates and manages catastrophic disaster recovery and other planning activities; guides and coordinates long-term community recovery activities; develops, manages, and tracks post-disaster reviews; and coordinates other activities in support of the FEMA Disaster Assistance Directorate’s mission. The PCP Division is comprised of the following components:

· Program Evaluation and Coordination

· Disaster Assistance and Recovery Operations Planning

· Long-term Community Recovery (LTCR)/Post-Disaster Community Planning

· Disaster Assistance Training

· Disaster Assistance Continuity of Operations

To better prepare for future disasters, FEMA proposes to acquire Contractor services to provide required services that include providing technical support for community recovery planning; writing, reviewing, and revising contingency plans; developing and conducting program evaluations; developing and maintaining SOPs, program guides, and job aids; conference planning and delivery support. These program activities are highly visible and require the services of community recovery planners with expertise in community development related fields such as urban land use planning, sociology, civil engineering, historical preservation, economics, grant writing, anthropology, and agronomy; emergency management planners; general management consultants; project managers; training/education developers.

2. SCOPE:

The proposed procurement shall have an ordering period of performance of five (5) years from date of award that consists of one (1) base year with four (4) one-year options.

The services provided shall support FEMA operations in the continental U.S., U.S. territories and possessions and special districts to include the District of Columbia and the Commonwealth of the Northern Marianna Islands. Work shall be conducted at any number of locations to include contractor, various governmental, disaster, and private-sector locations to be determined based on task order, and/or disaster location.

The scope of this SOO is to have the Contractor use and develop state-of-the-art tools, techniques, and best practices to enhance the ability of the PCP Division to effectively and efficiently execute its mission. The deliverables produced by the Contractor under this SOO will further PCP’s effort to enhance the readiness planning and operational effectiveness of FEMA’s Disaster Assistance programs. PCP’s support to the Disaster Assistance programs’ mission can be grouped into the following activities:

· Program Evaluation and Coordination: Developing and conducting evaluations of on-going program delivery and after-action reviews of disaster recovery operations.

· Disaster Assistance and Recovery Operations Planning: Developing operational plans and operating procedures to support the delivery of FEMA’s Public Assistance and Individual Assistance programs and community recovery planning assistance activity. Participating in the development of operational plans by other DHS and FEMA components.

· Long-term Recovery/Post-Disaster Community Planning: Assisting communities with long-term disaster recovery coordination and planning. Providing planning and other technical assistance to communities to coordinate Federal disaster assistance to achieve more efficient and effective use of Federal resources that result in a more well-organized and successful recovery by the community.

· Disaster Assistance Training: Designing and developing training programs and materials to support the delivery of FEMA’s Disaster Assistance mission.

· Disaster Assistance Continuity of Operations: Ensuring that FEMA’s Disaster Assistance programs continue to function through effective continuity of operations and devolution planning.

The performance objectives are as follows:

· Develop innovative methods, approaches, ideas, and guidance to providing technical assistance in order to advance FEMA’s goals of promoting successful long-term recovery for communities; conducting disaster assistance planning and capability enhancement efforts; developing and providing program assessment and evaluation efforts, developing innovative training models for various Disaster Assistance Directorate initiatives.

· Provide efficient and effective management and administration of the overall project; ensure timely deployment of trained and qualified professionals; deliver high quality service, and exceptional customer service, while adhering to budget and schedule constraints.

· Provide personnel to simultaneously support multiple disaster operations. For example in 2008 operational activities included: Supporting more than 30 heavily impacted communities in 9 States (Tornados in Tennessee, Arkansas and Windsor, Colorado; Midwest floods in Wisconsin, Indiana, Illinois, Iowa, Missouri; Hurricane Ike in Texas).

In order to support the mission requirements of PCP, it is necessary for the Contractor to identify technical specialists within 48 hours of Government notification. Additionally, to ensure success of FEMA disaster operations and programmatic initiatives, it is necessary for the Contractor to work cooperatively with all entities in which FEMA has entered into a partnership, including other FEMA contractors currently working under similar technical assistance contract awards.

3. TECHNICAL ASSISTANCE:

Technical assistance is often provided to assist impacted states and local communities in launching long-term community recovery. The impacted communities are helped in identifying and connecting critical recovery resources to their LTCR needs through coordination, planning, and other technical assistance efforts. Technical assistance may include the provision of technical personnel to analyze the impacts of the disaster upon the affected community’s economy, infrastructure or housing sector; assess the gap between what the affected community has internally in terms of existing recovery capacities and resources; identifying what needs to be supplemented from external sources such as the federal government, private and non-profit sources; or providing guidance and support as the community develops LTCR strategies and implementation plans. There may also be other ways to provide guidance and support to the impacted state and community.

The Contractor shall provide technical assistance as is needed to provide appropriate assistance to impacted states and communities.

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