PBWS Washer-Dryer- Duct Services 2022-2023_DRAFT.doc

PERFORMANCE WORK STATEMENT (PWS)

WASHER-DRYER AND DUCT SERVICE CONTRACT

FORT HOOD, TEXAS

09 December 2021

TABLE OF CONTENTS

PART 1 – GENERAL INFORMATION

1.

General

1.1.

Description of Services/Introduction

1.2.

Background

1.3.

Objectives

1.4.

Scope

1.5.

Period of Performance

1.6.

General Information

1.7.

Disclosure of Information

1.8.

Safety Standards

1.9.

Safety Plan

1.10.

Accident Reporting

1.11.

Safety Measures and Protective Equipment

1.12.

Interface with Government Operation

1.13. Damage Reports

1.14. Energy Conservation

1.15. Fraud, Waste, and Abuse

1.16. Recycling

1.17. Fire Protection

1.18. Smoking

1.19. Environmental Requirements

1.20. Contractor Personnel

1.21. Post Award Conference/Periodic Progress Meetings

1.22. Vehicle Registration

1.23. Files

1.24. Modifications to Technical Exhibit (TE) A

PART 2 - DEFINITIONS/ACRONYMS

2. Definitions and Acronyms

2.1.

Definitions

2.2.

Acronyms

PART 3 - GOVERNMENT FURNISHED PROPERTY, EQUIPMENT AND SERVICES

3. Government Furnished Items and Responsibilities

3.1.

Services

3.2.

Facilities

3.3. Utilities

3.4.

Equipment

3.5.

Materials

PART 4 - CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities

4.1.

General Information

4.2.

Secret Facility Clearance

4.3.

Materials

4.4.

Equipment

PART 5 - SPECIFIC TASKS

5. Specific Tasks

5.1.

Basic Services

5.2.

Preventative Maintenance

5.3.

Service Call Work

5.4.

Work Control, Records and Reports

5.5. Warranty

5.6.

Disposal of Materials

5.7.

Antiterrorism Training 5.8.

iWATCH Training

5.9.

OPSEC Training

5.10.

Service Contract Reporting

5.11.

Pre-Screen Candidates

PART 6 NON-CONFORMING PERFORMANCE

6.

Non-Conforming Performance 6.1.

Customer Feedback

6.2.

Non-Conformance Report (NCR)

6.3.

Performance Requirements Summary (PRS)

PART 7 - APPLICABLE PUBLICATIONS

7. Applicable Publications

7.1.

General

7.2.

Abbreviations Associated with Publications

7.3.

Location of Publications and Forms

7.4.

Publications

PART 8 – TECHNICAL EXHIBIT LISTINGS

PART 9 – CONTRACT DATA DELIVERABLES

PART 1

GENERAL INFORMATION

1. General. This is a non-personal services contract to provide Washer-Dryer and Duct services in support of the Directorate of Public Works (DPW). The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction. The Contractor shall provide personnel, management, any other items and services, not identified as Government furnished in Part 3- Government Furnished Property (GFP) and Services, necessary to perform Washer-Dryer and Duct Service Contract as defined in this PWS. The Contractor shall perform to the standards and specifications in this contract.

1.2. Background. The Contractor shall perform Washer-Dryer and Duct Services for the Fort Hood Installation. Fort Hood is located near Killeen, Texas and consists of approximately 218,823 acres and 5,838 buildings. The on post population consists of approximately 65,000 military, Government civilians, Contactor personnel, and resident family members. Fort Hood supports an overall population of nearly 500,000, to include retirees, off post family members, and survivors.

1.3. Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7.4. This contract encompasses over 3,800 Washer and Dryers listed in Technical Exhibit (TE) A Machine Inventory. The Contractor shall ensure all work accomplished maintains and presents a healthy, clean, neat, and professional appearance to all Washer-Dryers and Ducts included and covered by this contract in support of mission requirements for users and residents.

1.4 Scope. The Contractor shall provide personnel, management, equipment and any other items and services, not Government furnished, necessary to perform the Washer-Dryer and Duct Services contract as defined in this PWS at Fort Hood, Texas. Services include Quarterly Preventive Maintenance (e.g. Cleaning Machines, Ducts, Laundry Rooms, and Serviceability Testing, etc.), repair, and replacement service functions on Washer and Dryers as defined in this PWS and cleaning for all Ducts included at facilities that are listed in TE A, in accordance with (IAW) 5.1.2.

1.5. Period of Performance (POP). The period of performance shall be for one (1) Year. The POP is as follows:

(All Dates Listed Below are tentative and subject to change) Base Year 01 Feb 2022 – 31 Jan 2023

1.6 General Information

1.6.1. Quality Control Plan. The Contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with the PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the Contractor shall assure themselves that work complies with the requirement of the contract. The Contractor shall provide a QCP five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the Contracting Officer (KO) and COR or designated representative. Changes to the Contractor’s QCP shall be submitted to the KO and COR for review and approval within five (5) business days prior to implementation. Prior to acceptance of the QCP, the contractor will receive proposed changes, if any, in writing from the KO or COR.

1.6.2. Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines how the Contractor’s performance will be evaluated, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays. Contractor performance shall not be required on the legal federal holidays listed below. Holidays occurring on weekends will be observed as directed by the published Army calendar.

New Year’s Day

1st of January

Martin Luther King Jr.’s Birthday

3rd Monday in January

President’s Day

3rd Monday in February

Memorial Day

Last Monday in May

Juneteenth Day

19th of June

Independence Day

4th of July

Labor Day

1st Monday in September

Columbus Day

2nd Monday in October

Veterans Day

11th of November

Thanksgiving Day

4th Thursday in November

Christmas Day

25th of December

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday. This list of holidays relates to Government duty days, and is not intended to supplement or otherwise alter the provisions of the Wage Determination regarding paid holidays.

1.6.4. Hours of Operation. The Government's regular (normal) hours are from 0730 – 1630 hours Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

1.6.4.1 Other Than Standard Hours of Operation. The Contractor shall NOT work outside the standard hours of operation unless written authorization from the KO is provided in advance. Deviation from these standard hours of operation may potentially be allowable for service under this contract, especially if doing so is in the Government's best interest or weather has impacted the Contractor's ability to execute work during standard hours of operation. All deviations from standard hours of operation should be documented and a record maintained by the Contractor, which shall be provided to the KO within twenty-four (24) hours of request. No overtime is permitted under this contract. The Contractor shall manage/schedule personnel resources appropriately to preclude the need for overtime while still fulfilling all contractual requirements. Working outside the standard hours of operation shall be at no additional cost to the Government.

1.6.5. Place of Performance. The work to be performed under this contract shall be performed at Fort Hood, Texas which consists of the Main Cantonment, West Fort Hood, North Fort Hood, Belton Lake Outdoor Recreation Area (BLORA), Doppler radar site located at Granger Lake, all range training areas, and all areas under the control of the Fort Hood Installation, or considered Installation Real Property. Fort Hood is located approximately sixty (60) miles north of Austin and fifty (50) miles south of Waco, Texas. The main cantonment area is approximately twenty (20) miles west of Interstate Highway 35 at Belton, Texas, and adjacent to Killeen, Texas. West Fort Hood is immediately adjacent to the main cantonment. North Fort Hood is approximately twenty-five (25) miles north of the Main Cantonment. Belton Lake Outdoor Recreational Area, approximately twelve (12) miles from Fort Hood, and the Doppler radar site located at Granger Lake, approximately fifty-seven (57) miles from Fort Hood.

1.6.6 Type of Contract. The government will award a Firm-Fixed Price (FFP) Contract.

1.6.7. Security Requirements. Contractor personnel and any representative performing work under this contract must have installation access as required by DOD Directive 4630.5. The Contractor and any representative of the Contractor entering Fort Hood, Texas, shall abide by all security regulations and shall be subject to security checks. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Hood, Texas, while on Fort Hood, Texas, and upon leaving the confines of Fort Hood, Texas. The Contractor shall be responsible for assuring all Contractor personnel authorized to perform work under this contract maintain proper identification. Government furnished identification shall be returned to the Government when the employee no longer performs work for the Contractor under this contract.

1.6.7.1. Physical Security. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. The Contractor shall comply with FH Regulation 190-3, Fort Hood Physical Security Regulation, and be responsible for security of all facilities, materials and equipment utilized during the performance period. In case of forced entry or theft, the Contractor shall notify the Provost Marshall’s Office immediately and cooperate in the investigation. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government will be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO.

1.6.7.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.7.2.3 Access to Secure Areas. Contractor employees shall be allowed access to facilities when properly identified on the Contractor’s employee roster, wearing identification badges, and complying with local security procedures. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, shall be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

1.6.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications. The Project Manager/Alternate Project Manager shall have at minimum three (3) years’ work experience and a National Appliance Service Technician Certification (NASTeC) or qualifications as the Project Manager, but is also required to possess and maintain the qualifications identified in 1.6.8.1.

1.6.8.1 Competent person credentials in all high-hazard activities (Fall Protection, Scaffolding, Hazardous Energy Control, and Confined Space); and,

1.6.8.1.2. One of the following.

The thirty (30)-hour Occupational Safety and Health Act (OSHA) General Industry safety class (may be web-based training if the student is able to directly ask questions of the instructor by chat or phone), or

The thirty (30)-hour OSHA Construction Industry safety class (may be web-based training if the student is able to directly ask questions of the instructor by chat/phone), or

As an equivalent, formal construction or industry safety and health training covering the subjects of the OSHA thirty (30)-hour course and the Engineer Manual (EM) 385-1-1, Safety and Health Requirements, applicable to the work to be performed and given by qualified instructors (may be web-based training if the student is able to directly ask questions of the instructor by chat/phone), and

· A current valid National Air Duct Cleaners Association (NADCA) certification; and

1.6.8.1.3 One of the following.

· Five (5) years of continuous ventilation industry safety experience in Supervising/Managing general services (managing safety programs or processes or conducting hazard analyses and developing controls), or

· Five (5) years of continuous general industry safety experience in supervising/ managing general industry (managing safety programs or processes or conducting hazard analyses and developing controls), or

· Four (4) years as a Third-Party, Nationally Accredited [ANSI or National Commission for Certifying Agencies (NCCA)] Safety and Occupational Health (SOH) related certification.

1.6.9 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel. The follow personnel are considered key personnel by the government: Project Manager, Lead Technician and Quality Control. These positions shall possess at a minimum three (3) years relevant work experience in the Ventilation/Air Duct and Appliance Repair field. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The project manager or alternate shall be available to be contacted twenty-four (24) hours per day and be on site within two (2) hours after notification. The use of telephone recording or answering services is not an acceptable means to satisfy this contract requirement as this does not constitute contractor received message. The Contractor shall verbally notify the KO of changes as they occur and provide written changes not later than twenty-four (24) hours after effective date of the change.

1.6.12 Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees

1.6.12.1 Personnel List. The Contractor shall provide in writing to the COR a list of all Contractor employees no later than five (5) calendar days after the contract performance start date. The list shall include each employee's name, job title, telephone numbers and employment date with the Contractor, and a legible photocopy of each employee's certifications and licenses. The Contractor shall revise and resubmit it to the COR within five (5) calendar days of any changes of personnel.

1.6.12.2 Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan shall be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.7. Disclosure of Information. Performance under this contract may require the Contractor to access data and information proprietary to a government agency, another Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge nor release data nor information developed or obtained under performance of this work statement, except as authorized, in writing, by the KO. The Contractor shall not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as specified in this work statement.

1.7.1 Disclosure of information regarding operations and services of the activity to persons not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor (or any persons under the Contractor’s control) in connection with work under this work statement, may subject the Contractor, Contractor’s agent, or employees to criminal liability under Title 18, Sections 793 and 798 of the United States Code. Neither the Contractor, nor the Contractor’s employees, shall disclose or cause to be disseminated, any information concerning the operations of the activity that could result in, or increase the likelihood of, the possibility of a breach of the activities’ security or interrupt the continuity of its operation.

1.7.2 The Contractor shall direct to the KO or designated representative all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.7.3 Inquiries received by the Contractor for work performed under this contract shall be referred to the Government for evaluation under the Freedom of Information Act of 1975, Public Law 93-502, 5 U.S.C., and Section 552. The determination of whether records shall be released shall remain with the Government. The Contractor shall be responsible for search and submission of records upon request by the Government.

1.7.4 The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the KO. All documentation showing individuals’ names or other personal information shall be controlled and protected. The provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C., Section 552a, shall apply.

1.8. Safety Standards. The Contractor and his employees shall comply with accepted industry safety standards including applicable safety precautions and guidelines contained in these publications at all times while performing work under this contract:

EM-385-1-1 U.S. Army Corps of Engineers Safety and Health Requirements;

AR 385-10 Army Safety Program

29 CFR 1910 Occupational Safety and Health Standards (General Industry).

1.9. Safety Plan. The Contractor shall develop and implement a safety program for employees performing work under this contract. The Contractor shall submit the safety plan to the KO and COR no less than ten (10) calendar days prior to contract start date. Revisions shall be submitted five (5) calendar days prior to effective date of change. The KO will provide approval or rejection notice to the Contractor.

1.9.1 Hot Work. The Contractor shall obtain approval from the Fort Hood Fire Department (254-288-5820) prior to performing any hot work or work that shall require the use of an open flame. All Contractor work performance shall be in accordance with FH 420-1, Fire and Emergency Services.

1.9.2 Work Stops. If the Contractor fails or refuses to promptly comply with safety requirements, the COR will request a work stoppage in the event the Contractor is working in any unsafe manner and in violation with any safety codes until satisfactory corrective action has been taken. No part of time lost due to stop orders shall be made the subject of a claim for extension of time or for excess costs or damages to the Contractor.

1.9.3 Permits. The Contractor shall obtain all required licenses and permits for performance of work, in compliance with all applicable federal, state and local laws.

1.10. Accident Reporting. The Contractor shall comply with all OSHA reporting requirements and AR 385-40, Accident Reporting and Records, for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the KO within four (4) hours of each such occurrence, whenever an accident involving personal injury occurs. A written accident report shall be delivered to the KO within one (1) work day of occurrence.

1.11. Safety Measures and Protective Equipment. The Contractor shall provide all personal protective equipment in accordance with Federal, State, and Local Law. Workers shall be trained in appropriate safety measures and shall not place materials, machines, or other equipment in traffic lanes or other locations that could create safety hazards. The Contractor shall maintain a safe job site, clean and free of all foreign debris during and upon completion of work. The Contractor shall remove unserviceable parts and components from Government property, unless otherwise directed by the KO/COR. The Contractor shall be responsible for the enforcement of all safety requirements for any work performed under the contract. If the Contractor fails or refuses to comply with safety or environmental requirements, the KO/COR may issue an order stopping all or part of the work in accordance with the Work Stops (1.9.2) Clause of this contract.

1.12. Interface with Government Operation. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

1.13. Damage Reports. In all instances where Government property or equipment is damaged by the Contractor, the Contractor shall provide a verbal report to the COR within four (4) working hours of the occurrence. A written damage report shall be delivered to the KO within one (1) working day of the occurrence, explaining the circumstances of the accident and the extent of damage. The Contractor shall bear all costs of repairing or replacing damaged property.

1.14. Energy Conservation. The Contractor shall observe energy conservation policies in accordance with (IAW) FH Reg. 420-9, Energy Conservation Program. Contractor personnel shall practice utilities conservation and shall operate under conditions that preclude waste of government furnished utilities.

1.15. Fraud, Waste, and Abuse. The Contractor shall be responsible for maintaining proper conduct and good discipline within contractor occupied work area(s). Contractor personnel shall be encouraged to be alert to and report to the COR NLT two (2) hours after suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

1.15.1 Parts and Materials. All parts and materials used by the Contractor shall be new and meet the original fire protection system manufacturer's specifications. The only exception to this policy is if the part requiring replacement is no longer manufactured and new parts are no longer available. The Contractor shall submit a written request, to the COR, to substitute a used or rebuilt part. This request shall include evidence of Contractor's attempt to obtain the part as new, as well as evidence that the used or rebuilt part shall function properly for a reasonable period of time and hold a warranty. Upon receiving written approval by the COR, the Contractor shall provide used or rebuilt parts or materials.

1.16. Recycling. The Contractor shall observe recycle program policies established by Fort Hood and published in FH Reg. 420-6, Recycle Program.

1.17. Fire Protection. The Contractor shall comply with AR 420-90, Fire and Emergency Services, and FH 420-1, Fire and Emergency Services, for fire protection and fire prevention.

1.18. Smoking. The Contractor shall comply with AR 600-63, Army Health Promotion, which establishes uniform policies governing the use of tobacco products in Government facilities and on Fort Hood.

1.19. Environmental Requirements. The Contractor shall comply with all federal, state, and local environmental protection laws, regulations, and standards referenced in FH Regulation 200-1, Environment and Natural Resources. The Contractor shall comply with all other environmental requirements for clean air, clean water, and toxic substances control (TSCA), pollution control, and resource conservation and recovery (RCRA). The Contractor shall designate an Energy Conservation Monitor and a Recycling Monitor in writing to the COR no later than ten (10) days prior to the contract start date. All environmental protection matters or questions shall be coordinated with the COR and the Directorate of Public Works (DPW) Environmental Division.

1.19.1 Environmental Management System (EMS). Fort Hood has implemented an EMS to proactively deal with the environmental impacts of its processes, activities, and services. The Contractor shall ensure that employees, and sub-contractors hired receive EMS General Awareness Training. The Contractor shall also ensure that all goods and services used under this contract do not deviate from the installation Environmental Policy, objectives and targets of the EMS. The Contractor shall maintain a record of the training, and submit a roster NLT five (5) working days after completion to the KO and COR/and cc the KS. This training shall be completed within thirty (30) days after contract start date.

1.19.2 Hazardous Materials. Hazardous materials are forbidden for use on Fort Hood. All materials must be approved by the DPW Environmental Division at BLDG 4622, prior to use. All materials (grease, oil, lubricants, etc.) utilized on this contract shall contain a Safety Data Sheet (SDS). An approval request for each material proposed for use shall be submitted to the COR utilizing the “HAZARDOUS MATERIAL AUTHORIZATION REQUEST” form, reference TE V prior to use on Fort Hood.

1.20. Contractor Personnel. The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. Personnel performing work under this contract shall remain employees of the Contractor and shall not be considered employees of the Government.

1.20.1 The Contractor shall not employ any person who is an employee of the United States Government or the Department of Defense (DOD), either military or civilian, if such employment would create a conflict of interest or be contrary to the policies contained in DOD Joint Ethics Regulation (JER), DOD 5500.7-R.

1.20.1.1 The KO may require the Contractor to remove any employee from the job site working under this contract for reason of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contractor, if such action is necessary in the interests of the Government. IAW DOD Joint Ethics Regulation 5500.7-R and 18 USC § 1382 - Entering military, naval, or Coast Guard property, the installation commander has the authority to bar individuals from the installation. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.20.1.2 Contractor personnel shall not wear any part of a military uniform while performing contract duties, nor clothing such as exercise suits, shorts, or tank tops. There shall be no objectionable messages or phrases on the clothing.

1.20.2 Minimum Personnel Requirements. All Contractor personnel shall be able to read, write, and speak the English language. The Contractor shall provide proof of required licensure and/or certifications shown below prior to commencement of work in the specific area of expertise. Such written proof shall be provided, in writing, to the COR no later than five (5) business days prior to commencement of work in that area of expertise under each new work assignment. The Contractor shall ensure that its employees and/or agents acquire and maintain all required licenses and certifications current during the entire contract period. The Contractor shall be responsible for continually reviewing industry codes and standards, and State requirements to obtain certification for new licensing requirements as they are mandated.

1.20.3 Personnel. The Contractor shall provide work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. Personnel performing work under this contract shall remain employees of the Contractor and shall not be considered employees of the Government. The Contractor shall be responsible for the supervision and conduct of his employees. Contractor employees may experience minor delays associated with entering secured areas or locating customers.

1.20.4 Search and Seizure. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Hood, Texas, while on the installation, and upon leaving the confines of Fort Hood, Texas.

1.20.5 Contractor Representatives. The Contractor shall provide the name of the authorized representative who shall have the authority to bind, act, or make decisions on all matters pertaining to the Contract. The name and telephone number of the contractor authorized representative shall be provided to the KO prior to contract performance start date. This information will be updated if any representatives change who have this authority.

1.20.6 Lead Technician and Alternate. The Contractor shall also provide the name and telephone number of a Lead Technician and alternate who shall be performing the work under this contract to the COR prior to performance start date. The Lead Technician and alternate shall be a liaison and the point of contact with the Government. The alternate shall not sit in the capacity of the Lead for more than two weeks at a time. These individuals must be able to be contacted twenty-four (24) hours per day and be on site within two (2) hours after notification. The use of telephone recording or answering services is not an acceptable means to satisfy this contract requirement as this does not constitute contractor received message. The Contractor shall verbally notify the KO of changes as they occur and provide written changes not later than twenty-four (24) hours after effective date of the change.

1.21. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.22. Vehicle Registration. Vehicles entering Fort Hood, Texas, shall have a valid state license and shall be registered with the Vehicle Registration Section of the Provost Marshall Office. Vehicles shall be registered prior to the commencement of contract work. State license and registration shall be maintained current during the time the vehicle is in use on this installation. Contractor personnel shall return registration decals to the Vehicle Registration Section of the Provost Marshall Office within twenty-four (24) hours after termination or completion of work under this contract, when state license is no longer valid, or upon sale of the vehicle. Contractor personnel shall return visitor passes to the Vehicle Registration Section of the Provost Marshall Office immediately upon conclusion of the conduct of business authorized on the installation.

1.22.1. Vehicle Operation. Contractor personnel operating motor vehicles on the installation shall have a valid state operator’s license for the category of vehicle being operated and shall comply with FH Reg. 190-5, Motor Vehicle Traffic Code, regarding motor vehicle use on the installation.

1.22.2. Contractor Vehicle Identification. Contractor owned or privately owned vehicles used in the performance of services under this contract on this installation shall be marked as commercial Contractor vehicles with the Contractor’s company name in 3” block letters or a company logo of a color that contrasts with its background on both sides of the vehicle. Contractor’s operating multiple Contractors owned vehicles on the installation may be required to place identifying numbers on the front and rear bumpers of the vehicles. The Contractor shall provide the Government an electronic photograph of the company logo. The Contractor shall provide a list of vehicles (with their corresponding unique identification numbers) to the KO and COR five (5) calendar days after contract award date and one (1) day after any vehicle changes.

1.23. Files. The Contractor shall maintain complete and accurate files of documentation required under the terms of this contract in accordance with AR 25-1, Army Information Resources Management Program, and AR 25-400-2, Modern Army Record Keeping System. The Contractor shall not allow access to the files by any government agency, non-governmental agency, or individual unless specifically authorized by the KO. Files shall be made available to the KO upon request. All files shall become the property of the Government and shall be turned over to the KO at the completion or termination of this contract.

1.24. Modifications to TE A – Machine Inventory. These Technical Exhibits are living documents which lists the buildings/facilities covered under this contract. Due to the nature of the Fort Hood Installation and Army mission, requirements are expected to change; however, the anticipated changes are expected to be minimal. Each addition and/or deletion of facility(s) listed within TE A will not require a contract modification; however; anytime a change to TE A is made, an updated document will be provided to the Contractor; however, the official modification to the exhibit (to keep the contract file current) shall only be performed once each quarter.

PART 2

DEFINITIONS and ACRONYMS

2. Definitions and Acronyms.

2.1 Acceptable Quality Level (AQL). The maximum percentage defective that, for the purpose of a sampling inspection, can be considered satisfactory on the average. It is the allowable deviation from a standard before the KO will reject the specific service. An AQL does not imply that the Contractor may knowingly perform in an unsatisfactory manner, but rather exerts a realization that perfect performance is not possible.

2.1.1 Buildup. A gradual accumulation or increase of dirt, detergent, residue, or debris that could cause blockage or proper function of machine.

2.1.2. Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

2.1.3. Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.4. Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 Quality Assurance (QA). Those actions taken by the KO to determine that the services received meet the contract requirements.

2.1.7 Quality Control (QC). Those actions taken by the Contractor to ensure that the standards and requirements of the contract are met.

2.1.8 Minor Components. Minor Components will be defined as any nuts, bolts, oil, seals, screws, washers, pins, leveling feet, and any other small appurtenances.

2.1.8.1 Major Components. Major Components will be defined as any complex mechanical or electrical system, apparatus, or assembly that is required to repair a Washer and Dryer.

2.1.9 Designated Representative. This is the representative established by the KO to act as the COR or contract inspector. This individual may change per the KO direction.

2.1.10. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.11. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.12. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.13 Lavatories, Latrines, or Bathrooms. Commodes, urinals, wash basins, bathtubs, shower stalls, sinks, and shower curtains.

2.1.14. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.15. Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.16. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.17. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.18. Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.19. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.20. Work Week. Monday through Friday, unless specified otherwise.

2.2.

Acronyms

AQL

Acceptance Quality Level

ANSI

America National Standard Institute

ACOR

Alternate Contracting Representative

COR

Contracting Officer’s Representative

EOM

End of Month

FSC

Federal Service Code

IAW

In accordance with

KO

Contracting Officer

KS

Contracting Specialist

NADCA

National Air Duct Cleaners Association NASTeC National Appliance Service Technician Certification

NEC

National Electric Code

PM

Preventative Maintenance

POC

Point of Contact

PWS

Performance Work Statement

QA

Quality Assurance

QC

Quality Control

QCP

Quality Control Plan

QASP

Quality Assurance Surveillance Plan

TE

Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY (GFP), EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services.

3.1 Services. N/A

3.2 Facilities. The Government will provide the necessary workspace for Contractor staff to provide the support outlined in the PWS, to include: work space or office space, space for Contractor owned vehicles, equipment, tools, bench stock items and office supplies.

3.3 Utilities. N/A

3.4 Equipment. N/A

3.5 Materials. N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities.

4.1. General Information. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS. Contractor furnished property shall meet applicable federal, state, local, and Army laws, codes, and regulations. Contractor furnished property is subject to Government inspection.

4.2. Secret Facility Clearance. N/A

4.3 Materials. The Contractor shall obtain all required licenses and permits for performance of work, in compliance with all applicable federal, state and local laws.

4.3.1. Parts and Materials. All parts and materials used by the Contractor shall be new and meet the original Washer and Dryer manufacturer specifications. The only exception to this policy is if the part requiring replacement is no longer manufactured and new parts are no longer available or the machine is deemed uneconomically repairable. The Contractor shall submit a written request, to the COR and KO, to substitute a used or rebuilt part. This request shall include evidence of Contractor's attempt to obtain the part as new, as well as evidence that the used or rebuilt part will function properly for a reasonable period of time and hold a warranty. Upon receiving written approval by the KO, the Contractor shall provide used or rebuilt parts or materials. The Contractor shall submit a written request to the COR if a machine is deemed uneconomically repairable.

4.3.2. Hazardous Materials. Hazardous materials are forbidden for use on Fort Hood. All materials must be approved by the DPW Environmental Division at BLDG 4219, prior to use. All materials (grease, oil, lubricants, etc.) utilized on this contract shall contain a Material Safety Data Sheet (MSDS). An approval request for each material proposed for use shall be submitted to the COR prior to implementation.

4.4 Equipment. The Contractor shall provide a system of communication between the main office, all Contractor-furnished vehicles, key Contractor personnel, and the Government. The communications system shall be capable of transmitting and receiving from all locations on the Fort Hood military reservation where contract work is to be performed. Citizen band radios will not be acceptable. Cellular telephones are acceptable. Contractor employees shall carry the portable communication unit assigned to them at all times while on the installation. The Contractor shall coordinate with Robert Gray Army Airfield and Hood Army Airfield to establish a means of two-way radio communication with the control tower.

4.4.1 Property Guidelines. Contractor's property shall be equipped with protective and safety features, in good repair, and clean in appearance. The KO has the right to require the Contractor to remove Contractor furnished property from the installation that is inoperable or unserviceable for any reason.

4.4.2 Supplies. The Contractor shall provide all necessary office supplies to include, but not limited to: file cabinets, desks, chairs, copiers, scanners, printer/copier ink and printer/copier paper.

PART 5

SPECIFIC TASKS

5. Specific Tasks.

5.1. Basic Services. The contractor shall provide services for all preventative maintenance, repair work, and duct cleaning on all laundry rooms/facilities covered under this contract IAW 5.2.5 to include manufacturer and industry specifications and as determined needed by issuance of a modification under the contract. The Contractor shall provide the COR with all productive time and material costs to the facility level for Preventive Maintenance Orders (PMO) of Duct cleaning NLT the 5th calendar day after End of Month (EOM) .

5.1.1. The Contractor and his employees shall follow National Air Duct Cleaners Association (NADCA) and National Appliance Service Technician Certification (NASTeC) guidance and all forthcoming addendums when performing cleaning, inspections, repairs and replacement(s) of Washer and Dryers and cleaning of Ducts listed in TE A.

5.1.2 Washer-Dryer and Duct Services. The Contractor shall provide services and everything necessary to perform the following functions needed for an acceptable Washer-Dryer and Duct service program at Fort Hood, TX in accordance with the contract. The Contractor shall provide inspection, installation, disconnection, cleaning and repair of machines. The contractor shall perform quarterly dryer vent system cleaning from each dryer connection to exit point (e.g. exterior of facility) for all specified Government facilities in Technical Exhibit (TE) A Machine Inventory in an effort to eliminate lint/debris buildup within ductwork.