Past Performance Survey LOT (New River).pdf

NEW RIVER MCAS COMMISSARY, NC

DEFENSE COMMISSARY AGENCY

PAST PERFORMANCE SURVEY

Parking Lot Cleaning Services

New River Commissary

HDEC05-20-Q-0003

Due by: April 30, 2020

Date: ________________________________

Company's Name being surveyed: _________________________________________________

Your company name:____________________________________________________________

Your Name:________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Please circle the response that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How is the company's timeliness to perform service? (Do they seem efficient; Do they perform service at the time and/or days requested by your company)?

Acceptable Unacceptable Comments:

2. Does the company not show up at all for lot cleaning/services?

Yes No Comments:

3. If a scheduled cleaning was missed, did they notify you in advance and/or reschedule?

Yes No Comments:

NEW RIVER MCAS COMMISSARY, NC

4. When completed, are all areas clean and free of debris?

Acceptable Unacceptable Comments:

5. Are cleanings performed without disrupting store/business operations?

Yes No Comments:

6. How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand? Are invoices complete and accurate? Do you have to contact the company for corrections?)

Acceptable Unacceptable

Comments:

7. Overall, how would you rate your experience with this company?

Acceptable Unacceptable

8. Would you hire them again for similar work?

Yes No

Thank you very much for helping us by filling out this survey!

Questions? David Shingleton, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000 x86530 Email: david.shingleton@deca.mil