Past Performance Survey.pdf
PDF 1 MB Posted
- Attached to
- Janitorial Services at Moses Lake, WA ATCT
- Solicitation number
- 697DCK-25-R-00281
About this file
This document is a Past Performance Survey form for a Federal Aviation Administration (FAA) solicitation, specifically for contract 697DCK-25-R-00281. The survey is designed to gather detailed feedback from a customer reference about a contractor's performance across four key areas: overall service performance, responsiveness to needs/requests/complaints, problem-solving capabilities of operations management, and performance of on-site employees. The survey uses a 5-point rating scale from Excellent (5) to Unacceptable (1), with space for comments in each section. The completed survey is to be emailed directly to Yvette.Jackson@faa.gov by the customer reference, emphasizing the importance of direct submission for inclusion in the evaluation process.
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Other files
| File | Type | Posted |
|---|---|---|
| 697DCK-25-R-00281 P0001.pdf | ||
| Janitorial SOW.pdf | ||
| Past Experience History.docx | DOCX document | |
| 697DCK-25-R-00281 Moses Lake Janitorial.pdf | ||
| WD 2015-5559 Rev 26 Dated 070825.pdf |
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Text version
Past Performance Survey Date:
(Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required as soon as possible for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How quickly do we respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of our Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
How would you rate the performance of our on-site employees providing various services for your facility?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
Organization Name: Date:
Contact:
Phone #:
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND EMAILED
DIRECTLY BY THE CUSTOMER REFERENCE TO:
Yvette.Jackson@faa.gov
697DCK-25-R-00281 Attachment #4
File details come from the government source that posted it. Updated .