FBO_Request_for_Information.pdf

Statement of Work (SOW)

Internet Services at U&O Service Unit Source Sought Notice

INTRODUCTION:

NAICS CODE: 517311 Wired Telecommunication Carriers

It is the intent of the Phoenix Area Indian Health Service (PAIHS) to obtain increase Internet Capacity at the Uintah-Ouray (U&O) Service Unit and the Fort Duchesne Indian Health Service (Clinic), located in Fort Duchesne, Utah. The Phoenix Indian Medical Center (PIMC) has developed this request for Information (RFI)/Sources Sought Notice to solicit market research information from the healthcare industry to assist the Government with analysis of the Government requirement and provide commercial insight on performance-based solutions, best practices, possible contractual arrangements, and potential issues.

THIS IS A REQUEST FOR INFORMATION ONLY. It is not a Request for Proposal (RFP), a Request for Quotations (RFQ), an Invitation for Bids (IFB), a Solicitation, or an indication that PIMC will contract for the items contained with the RFI/Sources Sought Notice. This RFI/Sources Sought Notice is part of a Government market research effort to determine the scope of industry capabilities and interest, in accordance with Federal Acquisition Regulation (FAR) Part 15.201(e), response to this RFI/Source Sought Notice are not offers and cannot be accepted by the Government to form a binding contract. Reponses to this RFI/Sources Sought Notice are strictly voluntary and are consider as information only.

The Government will not pay respondents for information provided in response this RFI/Sources Sought Notice. Responses to this RFI/Sources Sought Notice will not be returned and respondents will not be notified of the result of the review. If a solicitation is issued, it will be announced on the Federal Business Opportunities (FBO) website:

http://ww.fbo.gov at a later date, and all interested parties must respond to that solicitation announcement separately from any response to this announcement. This RFI/Sources Sought Notice does not restrict the Government’s acquisition on a future solicitation.

ALL VENDORS RESPONDING TO THIS SOURCES SOUGHT ARE NOT TO

PROVIDE A PRICE QUOTE.

All vendors responding to this sources sought notice shall submit the following:

Capability statement that includes, as a minimum, the following information:

1 Company Name 2 Company Address 3 Business Size/Socioeconomic Category 4 DUNs Number 5 Point of Contact Information

Describe if your firm/organization/business can successfully provide the following:

BACKGROUND:

1. Indian Health Service (IHS) Fort Duchesne Indian Health Center requires increased

Internet capacity. As the main facility of U & O Service Unit, the Fort Duchesne Indian Health Center (Clinic) also provides support services to an external building (JIWC) to the northwest of the main clinic. Connectivity to this outbuilding will be included in this contract.

2. The Clinic and JIWC are health care facilities and as such provide patient care. It is imperative that these facilities have reliable connectivity in order to provide the tasks necessary to provide patient care such as (charting, retrieving information, consultation with outside facilities, etc.)

SCOPE OF WORK (SOW):

1. The Contractor shall provide the equipment, materials, installation and ongoing maintenance and support as necessary to provide monthly Internet services to the Fort Duchesne Health Center and JIWC. The Contractor shall provide service package that will fulfill the Government’s bandwidth requirements.

2. Fort Duchesne Indian Health Center requires a 100 Megabits per second (Mbps) dedicated high speed Ethernet over fiber connection to zip code 84026 (Uintah County, Utah).

The provided connection should have the capability for expansion in the future.

Upload and download speed should be the same.

The contractor will provide the infrastructure to support the capabilities on a continuous basis for the Fort Duchesne Indian Health Care facility and associated health clinics.

The Ethernet connection shall terminate inside of the facility and connect to the existing Cisco Router.

A static internet protocol (IP) address must be provided to be able to meet the Government’s technological requirement.

The contractor shall include a rough order of magnitude (ROM) showing the costs for the solution for budgetary planning.

It will be the responsibility of the contractor to work with the local Ute Tribe in obtaining access and/or right-of-way for the installation of the fiber network.

During the fiber installation process, the contractor must ensure full connectivity to the Clinic and JIWC Monday through Friday from 6 a.m. to 6 p.m. The Clinic and JIWC transition to fiber must take place between Friday at 6 p.m. and Monday at 6 a.m. to ensure that patient care is uninterrupted. This will allow for testing and troubleshooting should any unforeseen issues arise and allow for the best possibility that by Monday morning when the clinic needs to open the new connectivity will be up and running as needed to ensure patient care can continue.

All customer service needs (e.g. repairs, maintenance, trouble tickets, etc.) will be included in the price of the connectivity.

Level of Service: Contractor will ensure as close to 100% uptime as possible. In the event there is a problem, the contractor will expedite repair service to get the Clinic and/or JIWC back up and running as quickly as possible to minimize impact on patient care.

Invoices shall be prepared with the following information CLEARLY identified on the invoice:

1. Invoice Date and Number

2. Contract Number

3. Charges for service or products identified BY LINE ITEM

Number

4. Brief description of products or services rendered

5. Charges should follow Line Item structure on contract to include

Quantity, Unit of Issue, Unit Price, and Total Amount as applicable

6. Dates of Service or Shipment

3. CONTRACTOR TRAVEL

The Government does not anticipate travel in connection with the performance of this PWS.

4. SECURITY

Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of Government data.

5. SAFETY

The contractor shall comply with and maintain appropriate safety instructions and qualification standards in accordance with OSHA regulations.

6. GOVERNMENT FURNISHED

PROPERTY/EQUIPMENT/INFORMATION (GFP/GFE/GFI)

Fort Duchesne Indian Health Center has an existing Cisco Router that should be utilized for the Ethernet connection.

7. QUALITY CONTROL

The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this SOW. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

8. QUALITY ASSURANCE

The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the SOW. The Government will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

9. PLACE OF PERFORMANCE

Fort Duchesne Indian Health Center, 6822 E. 1000 S, Fort Duchesne, UT, 84026

10. Contact Information:

If you have any questions please contact the following:

Bradley Platero Contract Specialist Phoenix Area Indian Health Service Telephone: 602-364-5092 Email: bradley.platero@ihs.gov