PANORL-24-P-0000-002022_NTC MSS Draft PWS_13Sept24.pdf

PWS-2024-001

13 September 2024

CUI

Performance Work Statement (PWS)

National Training Center (NTC) Mission Support Services (MSS)

PROJECT MANAGEMENT

X____________________ Project Lead: Garfield D. Fairclough

Army National Training Center (NTC) Fort Irwin, California

DISTRIBUTION STATEMENT C. Distribution authorized to U.S. Government agencies and their Contractors, Administrative or Operational, 12 March 2023. Other requests for this document shall be referred to the National Training Center Operations Group, SFAE- AFXY, P.O. Box 105107 Building 990 Fort Irwin , CA 92310.

Controlled by: NTC MSS Controlled by: SFAE-AFXY

CUI Category: Contract Distribution: C

POC: Garfield Fairclough 760-380-3717

Vision Statement 1 Introduction

1.1 Background

1.2 Scope

1.3 Applicable Documents

1.4 Definitions

2 General Requirements

2.1 Non-Personal Services

2.2 Location and Hours of Work

2.2.1 Place of Performance

2.2.2 Period of Performance

2.2.3 Hours of Work

2.2.4 Recognized Holidays

2.3 Management and Administration

2.3.1 Contract Management

2.3.1.1 Transition Plan

2.3.1.1.1 Phase-In/Phase-Out/Close-Out

2.3.1.2 Program Meetings and Reviews

2.3.1.2.1 Post Award Conference (PAC)

2.3.1.2.2 Program Management Review (PMR)

2.3.1.3 Financial Management

2.3.1.4 Subcontract Management

2.3.1.5 Management Information Requirements

2.3.1.6 Computer Hardware Enterprise Software Solution (CHESS) Program

2.3.1.7 Information Management Systems

2.3.2 Contract Administration

2.4 Personnel

2.4.1 Contractor Personnel, Disciplines, and Specialties

2.4.2 Personnel Conduct

2.4.2.1 Use of Illegal Substances

2.4.3 Government Directed Travel / Temporary Duty (TDY)

2.4.4 Licensing/Vehicle Registration and Operations

3 Performance Requirements

3.1 NTC MSS Program

3.2 Access Control Operations

3.2.1 Physical Security Operations for Access Control

3.2.2 Remote Security Operations in Access Control

3.3 After Action Review (AAR) and Take-Home Package (THP) Operations

3.3.1 AAR Production

3.3.2 Take-Home Packages

3.3.3 Audio Visual (A/V) Production and Media on Battlefield Operations

3.4 Live, Virtual, and Constructive (LVC) Simulation Support

3.4.1 OneSAF Mission Creator

3.4.2 Live Simulation Operations

3.4.3 Virtual Simulation Operations

3.4.4 Constructive Simulation Operations

3.4.5 LVC Support

3.5 Professional Civilians on the Battlefield (PROCOB) and Social Media Replication

(SMR)

3.6 Fire Markers and Battlefield Effects Operations

3.7 Division Tactical Operations Center (DTOC) and Training Analysis and Feedback Facility Operations (TAFF)

3.7.1 DTOC/TAFF Operations

3.7.2 Support

3.7.3 Sustainment

3.7.4 Intelligence Current Operations Staff and Systems

3.7.5 Graphic Artist Support

3.8 SOC Support for 52nd ID Tactical Network

3.9 Mission Command Information System Support/Network Operations

3.10 Distributed Common Ground System- Army (DCGS-A) Integrator Operations

3.11 Radio Operations/TOCNET Support Operations

3.12 Joint Planner Support Operations

3.12.1 Green Flag Support Element Rotational Planning Support

3.12.2 Green Flag Operations Team Assistance

3.13 Force XXI Battle Command Brigade / Below / Blue Force Tracker / Joint Capabilities Release (FBCB2 / BFT / JCR) Operations

3.14 Replication of Human Intelligence (HUMINT) Operations

3.15 Interagency (IA) Core Support

3.16 Leadership Training Program

3.16.1 Training Support

3.17 Special Operations Forces (SOF) Support

3.18 Intelligence, Surveillance, Reconnaissance (ISR) Capabilities Integrator

3.19 Intelligence and Electronic Warfare Tactical Proficiency Trainer 4 Security and Safety

4.1 Security

4.1.1 Handling of Information

4.1.2 Badging

4.1.2.1 Incident Reporting

4.1.3 Army Training Certification Tracking System (ATCTS)

4.1.4 Safety

4.1.4.1 Hazardous Material (HAZMAT) Management

4.1.5 Operational Security (OPSEC) Plan

4.1.5.1 OPSEC Training

4.1.6 iWATCH Training

4.1.7 New Equipment Training (NET)

4.1.8 Anti-Terrorism (AT) Awareness Training

4.1.9 Annual Threat Awareness Training

4.1.10 Information Assurance (IA)/Information Technology Training

4.1.11 Security Training

4.1.12 Cybersecurity/IT Training

4.2 Government Furnished Property (GFP) and Information (GFI)

4.2.1 Safeguarding Government Property

4.3 Contractor Acquired Property (CAP)

4.4 Hand Receipt (for Traceability) and Property Control

4.5 Environmental Requirements

4.6 Applicable Directives

4.7 Quality

4.7.1 Quality Control

4.7.2 Performance Requirements

5 Acronyms Annex A: Positions/Qualifications TECHNICAL EXHIBIT A - Performance Requirements Summary (PRS) TECHNICAL EXHIBIT B - Deliverables Schedule

Vision Statement In support of the Army National Training Center (NTC) Mission Support Services (MSS) Program to provide Training Support Services (TSS) that allow for tough, realistic, Unified Land Operations training that can develop the next generation of combat leaders. Successful integration of all MSS is vital to the NTC mission and any unscheduled disruption in execution will have a negative impact on the training environment.

1 Introduction This Performance Work Statement (PWS) defines the work required to provide mission support services for training operations. Mission support shall consist of advisory services and the provision of technical expertise and systems operators to ensure all facets of scheduled training are relevant, effective, and efficient. Contractor support services shall include but is not limited to audio visual operations for After Action Review (AAR) productions, leadership advisory services, secure LAN operations, role player services, Blue Force Tracker system management, battlefield effects oversight, computer training and analytical systems operations, and other subject matter experts (SME) support operations. The Government shall not exercise any supervision or control over the Contractor personnel performing the services herein. As such, the contract service provider shall be accountable solely to the Contractor who, in turn, is responsible to the Government . The Contractor will provide all personnel, manage Government equipment, supplies, facilities, materials, supervision, and other items and non-personal services necessary to support the operation of the MSS as defined in this Performance Work Statement (PWS).

1.1 Background

The NTC MSS Program provides mission training support for DoD and non-DoD units.

The training support services contained in this PWS have been performed on Fort Irwin and continue to change with the global geo-political environment. The training provided is essential for the visiting U.S. Army Brigade Combat Team’s (BCT’s) mission success.

Effective, realistic and relevant training provided at Fort Irwin can give visiting units experience needed to perform multiple missions and increase overall combat effectiveness.

1.2 Scope

This PWS identifies the requirements to be provided in support of the NTC MSS.

Performance shall be accomplished in locations described in paragraph 2.2.1. The tasks identified in this PWS are provided in Paragraph 3 and corresponding Subparagraphs.

This PWS includes technical support and training, operational activities, and ancillary materials required for the execution of mission support services for training operations. The Contractor shall provide in-person training support to train Soldiers, leaders and military units. The Contractor Shall provide support consisting of advisory services, provision of technical expertise and system operators to ensure all facets of scheduled training are relevant, effective, and efficient. The NTC Mission Support

Services (NTC MSS) Program provides annual training support services to include audio visual operations for after action review productions, leadership advisory services, secure LAN operations, Blue Force Tracker system management, battlefield effects, computer training and analytical system operations, and numerous other mission essential tasks. Successful integration of all mission support services is vital to the NTC mission.

Unless otherwise specified herein, the Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items necessary to satisfy the performance-based requirements contained in the PWS.

During the performance of this contract and any subsequent performance periods, there may be periods of surge or inactivity associated with requirement initiatives and accompanying tasks. The Government will identify to the Contractor through PWS Modification or Amendment of such periods during the executing Period of Performance.

1.3 Applicable Documents

AR 25-1, Army Information Technology AR 25-2, Army Cybersecurity Army Command, Control, Communications, Computers, and Information Management (C4IM) Services List, Version 6.0 AR 190-13: The Army Physical Security Program AR 190-51: Security of Unclassified Army Property (Sensitive and Non-Sensitive) AR 380-5: Army Information Security Program AR 380-28: Army Sensitive Compartmented Information Security Program AR 380-40: Safeguarding and Controlling Communications Security Material AR 381-12: Threat Awareness and Reporting Program AR 385-10: The Army Safety and Occupational Health Program AR 530-1: Operations Security (OPSEC) DOD 5220.22-M: National Industry Security Program Operating Manual DOD 8570.01-M Information Assurance Workforce Improvement Program DODI 5200.48: Controlled Unclassified Information (CUI) DODD 8000.01: Management of DOD Information Enterprise DODD 8500.01E: Information Assurance DODI 8500.01, Cybersecurity DODI 8510.01: Risk Management Framework for DoD Systems DODI 8510.01: DOD Information Assurance Certification and Accreditation Process DODM 5105.21 Vol 3: Sensitive Compartmented Information (SCI) Administrative Security Manuel: Administration of Personnel Security, Industrial Security, and Special Activities DTM-09-012: Directive Type Memorandum 09-012; DTM-09-012 Federal Information Security Management Act (FISMA) of 2002 as amended by 44 U.S.C. 3541 Federal Information Security Management Act (FISMA) of 2002 as amended by 44 U.S.C. 3541

National Industrial Security Program Operating Manual (NISPOM) Rule, 32 CFR, Part NIST SP 800-53, Security and Privacy Controls for Information Systems and Organizations, Revision 5 NSTISSP 11: National Security Telecommunications and Information Systems Security Policy

1.4 Definitions

Acceptable Quality Level (AQL) - The acceptable quality Level (AQL) is the worst tolerable process average (mean) in percentage or ratio that is still considered acceptable; that is, it is at an acceptable quality level.

After Action Review (AAR) - A structured review of actions taken during an exercise or battle. It may be a written or verbal analysis of various actions taken during the conduct of a battle.

Contractor Acquired Property (CAP) - Contractor acquired materials required for performance under the contract. The Government has ownership of these materials acquired with Government funds.

Contracting Officers Representative (COR) - CORs are appointed by the Procuring Contracting Officer (PCO), in accordance with (IAW) Defense Federal Acquisition Regulations (DFARS) 201.602-2. The COR monitors all technical aspects of the contract and assists in contract administration but IS NOT authorized to obligate the Government or make determinations which may culminate into a change to any of the terms and conditions of the contract.

Contracting Officer (KO) - The individual authorized to enter into contracts for supplies and services on behalf of the Government who is responsible for overall procurement under the contract period.

Defective Service – A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

Deliverable – Any item that can be physically delivered, to include, non-manufactured items such as meeting minutes or reports.

Full Spectrum Operations – Seize, retain, and exploit the initiative through combinations of four elements: offense, defense, and stability or civil-support operations.

Physical Security – Actions taken to prevent the loss or damage of Government property, Government Furnished Property (GFP) or Contractor Acquired Property

(CAP).

Subcontractor – A Contractor that enters into an legal arrangement to perform with/for or team with the Prime Contractor.

2 General Requirements This section defines the general requirements for this effort. The following sub-sections provide details of various considerations on this effort. Unless otherwise specified within the PWS, these requirements are relevant and germane to the execution under the contract.

2.1 Non-Personal Services

No U.S. Government (USG) personnel shall exercise any supervision nor control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the USG. Under no circumstances will any USG personnel assign tasks to or prepare work schedules for individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the PCO immediately.

2.2 Location and Hours of Work

2.2.1 Place of Performance

The Contractor shall perform requirements of this PWS in the Continental United States (CONUS) Areas of Responsibility (AORs) on or within 100 miles of Fort Irwin, California.

Additional locations if required will be service category specific and will be identified in that service category section.

OCONUS travel may be required under this PWS; however, OCONUS travel will be identified and addressed separately. If required, it will be service category specific and will identify in that service category section.

2.2.2 Period of Performance

Phase-In: Ninety (90) calendar days from contract award date.

Performance Period 1: Estimated to be twelve (12) months (inclusive of Phase-In).

Performance Period 2: Estimated to be twelve (12) months.

Performance Period 3: Estimated to be twelve (12) months.

Performance Period 4: Estimated to be twelve (12) months.

Performance Period 5: Estimated to be twelve (12) months.

2.2.3 Hours of Work

The Contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

The Contractor may be required to continue performance during designated USG non-workdays and/or holidays and may be required for other periods where military facilities/offices are closed due to weather or security conditions.

The Contractor shall be responsible for conducting business during key events and other training missions. Contractor services may be required for up to 24 hours per day, seven (7) days per week (including holidays) for the duration of the training mission.

Flexible time management is necessary to support training mission requirements.

Special attention must be given to the fact that the NTC by its very nature conducts training on weekends. Therefore, the Contractor may be required to work non-standard hours in fulfillment of this contract. Duty hours may be modified to meet operational requirements of the Government . Exercise hours will vary according to the training/exercise requirements/objectives and are established on a case-by-case basis.

Services that may not require 24-hour continuous coverage during a training rotation will be specifically identified in that service category. The Contractor shall ensure a flexible and cross-trained workforce that can support the training and exercise requirements is available.

A "normal work week" in this situation is defined as one not exceeding the norm for the area, as determined by law and which compensation for exceeding 40 weekly hours is not paid at a premium rate.

Any work requirements in addition to the normal work week shall be authorized in advance, in writing, by the cognizant Government PCO.

2.2.4 Recognized Holidays

The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements under this PWS.

Current recognized Federal holidays include:

a. New Year’s Day

b. Martin Luther King Jr Day

c. President’s Day

d. Memorial Day

e. Juneteenth Independence Day

f. Independence Day

g. Labor Day

h. Columbus Day

i. Veteran’s Day

j. Thanksgiving

k. Christmas

2.3 Management and Administration

This section of the PWS delineates program management and administrative requirements required for effective and efficient execution of the NTC MSS Program and all associated tasks. The Contractor shall establish clear organizational lines of authority and responsibility at the corporate and execution levels, as required, to ensure effective management of the resources assigned to the requirement(s).

2.3.1 Contract Management

The Contractor shall provide the necessary resources to manage the NTC MSS Program and shall perform all management functions required to fulfill the requirements of the PWS at the Prime and subcontract or levels. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The USG shall not supervise nor control the contract service personnel providers performing the services herein. Personnel shall be accountable solely to the Contractor who, in turn is responsible to the USG.

The Government will provide the Contractor a facility to accommodate and support onsite program management and contract management for the duration of the contract.

All other service categories are required to use the Government provided facilities. The use of any portable facility requiring prolonged base access shall be identified and will require prior inspection and approval for entry into the base facility. Attempt to deliver a temporary facility without prior approval will result in a delayed access or denial of access to Fort Irwin.

2.3.1.1 Transition Plan

The Contractor shall provide a plan addressing the steps and actions necessary to facilitate a thorough, timely and transparent transition. The Contractor's plan shall describe their approach to ensure the necessary personnel are available for operational support during the transition periods, operational instructions, procedures, and control directives to minimize negative impacts to performance requirements.

DI-MGMT-81945, Transition Plan (DI A001)

2.3.1.1.1 Phase-In/Phase-Out/Close-Out

If required, the Contractor(s) shall provide for an unimpeded transition for the turnover/assumption of work, at which time the Contractor shall ensure requirements are staffed at sufficient levels to assume the service scope, provide status of ongoing and upcoming efforts; and coordinate all data/information transfer, property accountability and disposition as applicable. The Contractor shall meet all requirements IAW the Contractor’s approved Transition Plan and other actions required to ensure continuity of the customer mission, outstanding requirements, or remaining actions for PWS completion.

Within each of these Transition activities (Phase-Out/Close-Out), the Contractor shall provide a detailed Transition Plan for Government review, comment, and approval prior to executing the tasks below.

a. Phase-In. During Phase-In, the Contractor shall prepare to assume performance responsibility for the requirements identified in this PWS. The Contractor’s program management structure and organization shall be in place and operational at the end of Phase-In. The Contractor shall perform a full inventory of all assets, including software licenses to establish a baseline, for which the

Contractor shall assume full custody. The Contractor shall meet all requirements IAW the Contractor’s approved Phase-In/Transition Plan. Phase-In shall be accomplished within ninety (90) calendar days after contract award.

b. Phase-Out. If notified by the PCO that there is a follow-on effort, at the end of the POP of the initial Performance Period or the additional Performance Periods, then during the last 90 days of this contract the Contractor shall provide all support to ensure a smooth transition and minimize any impact on the operational readiness of the devices and/or training being conducted. The Contractor shall perform the phase-out services by performing the following activities in conjunction with the incoming or successor Contractor: (a) providing incoming or successor Contractor access to all sites and activities and to all documentation on a not-to-interfere basis during the new contract transition phase-in period; (b) transition planning; (c) over-the-shoulder training of personnel; (d) property inventory, property accountability, and property transfer;

and (e) data inventory, data accountability, and data transfer. The Contractor shall retain full responsibility for PWS performance requirements until completion of the phase-out period.

c. Close-Out. If notified by the PCO that there is no follow-on effort, at the end of the period of performance of the base or performance periods, the Contractor shall conduct all actions required to close the contract. The Contractor shall establish processes and assign appropriate resources to effectively close the applicable period of performance. The Contractor shall begin conducting close-out tasks within 120 days prior to the end of the applicable period of performance.

Performance Standard

Standard: Contractor meets phase-in/phase-out/close out transition requirements.

AQL: A seamless transition of tasks to assume execution of operations with only minor corrective actions and/or only minor U.S. Government intervention required.

AQL: A seamless transition of tasks to pass execution responsibilities to in-coming successor with only minor corrective actions and/or only minor U.S. Government intervention required.

AQL: A seamless transition of tasks or final close out of contract effort with only minor corrective actions and/or only minor U.S. Government intervention required.

AQL: Contract phase-in/phase-out/close-out activities are completed within the timeframe specified.

2.3.1.2 Program Meetings and Reviews

The Contractor shall support Government meetings and/or reviews. These meetings and/or reviews may be conducted in person, by conference call or by Video Teleconference (VTC) (except the Contract Post Award Conference (PAC), which will be conducted in person). The Contractor shall be required to plan and/or attend meetings and reviews as required. Locations and times shall be determined as a function of operational requirements. The Contractor shall be prepared to explain the reasoning, assumptions and methods used to arrive at any conclusion, recommendation, or alternative in the accomplishment of tasks required by the contract.

When necessary, the Contractor shall provide status updates and illustrative examples (photos, drawings, statistics, status diagrams, sample text, etc.) of progress being made regarding any training, exercise planning, operations, maintenance, or other activity being reviewed during the meeting(s). The Contractor shall prepare presentation materials, as required. The Contractor shall have key personnel, support, and Subcontractors as appropriate, available to execute the meetings.

DI-MGMT-81991 Contractor Status Report (DI A002)

2.3.1.2.1 Post Award Conference (PAC)

The Contractor shall support the PAC. Prime Contractors shall provide at least one attendee in person at the PAC. The Contractor awardee is encouraged to include representatives of teaming Subcontractors (if applicable), although limits may be placed on the number of representatives as driven by facility accommodations. The purpose of the PAC is to ensure that the Contractor is prepared to execute the work required in the PWS and to establish the framework of the Contractor and Government interaction during the performance of the contract. The Government PCO will notify the awardee of the specific date, location, and agenda of the PAC. The conference will be used to ensure that the Government and Contractor awardee achieve a clear and mutual understanding of all contract requirements and identify and resolve potential issues.

The PAC shall take place within 14 calendar days of contract award.

2.3.1.2.2 Program Management Review (PMR)

The Contractor shall provide information regarding the issues, status, and planned activities of the program. PMRs shall be conducted IAW a jointly agreed upon schedule and location. Reviews are considered fulfilled when all required action items have been resolved and the minutes accepted by the Government .

An initial PMR will be conducted not later than six (6) months after contract award unless otherwise directed by the Government .

Subsequent PMRs for the performance periods of this PWS will be held at least quarterly during each 12-month period of performance at a location directed by the Government .

2.3.1.3 Financial Management

The Contractor shall plan, budget, schedule, and control all financial resources allocated to meet the requirements of this PWS within the funding limitations set forth under the individual contract line items numbers (CLINs). The Contractor shall document, track, and report the status of all appropriated funds associated with the requirements of the PWS, to include payments, invoices, and cancellations against each CLIN and subline item number (SLIN). The Contractor shall document and track to its internal Work Breakdown Structure (WBS) consistent with its internal processes.

These documents serve as the framework for planning, budgeting, and reporting of cost and schedule status.

DI-FNCL-80912A Performance and Cost Report (DI A003)

2.3.1.4 Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for Subcontractor performance. The Prime Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add Subcontractors to their team without prior PCO approval if the Subcontractor has an approved financial system, subject to relevant FAR clauses.

2.3.1.5 Management Information Requirements

The Contractor shall manage and communicate all its NTC MSS Program related content, to include but not limited to pre-solicitation inquiries; proposal-related information; and contract level and PWS level deliverables via industry standard electronic and hard copy transmission methods. If a Government -owned internet portal is utilized, the Contractor shall be required to support the electronic information requirements of the portal. Any specific processing procedures and information requirements will be written into the contract via modification at the time such capability is implemented.

2.3.1.6 Computer Hardware Enterprise Software Solution (CHESS) Program CHESS is a mandatory source for commercial information technology (IT) hardware and software purchases. AR 25-1 defines an IT product as, “Any equipment or interconnected system or subsystem of equipment that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information…”. Purchases of commercial hardware and software shall be made by utilizing the CHESS contract and agreements first, regardless of dollar value unless waiver is granted IAW AR 25-1 and AFARS 5139.101-90. https://chess.army.mil/.

2.3.1.7 Information Management Systems

The Government will provide desktop or laptop computing services, network support, and applications programming services to the Contractor. Government Furnished Information Management systems will be utilized for "Official Business" only, in direct support of this PWS. Computer workstations and network lines located in facilities to be occupied by the Contractor will be provided by the Government for Contractor use.

These workstations will be provided on a case-by-case basis, as approved by the COR.

Government Furnished workstations will only be used for transaction of Official Business in direct support of this PWS. The Government will upgrade hardware in support of the lifecycle replacement program. Contractor owned software and hardware can only be loaded on to Government provided workstations after approval has been granted by the Designated Approval Authority (DAA) IAW Department of the AR 25-2, IA. The use of Personal Encryption Devices (PEDs) or like devices on the Government https://chess.army.mil/ network will have to meet the authentication and date security provisions of AR 25-2.

This approval must be completed prior to installing any software and/or hardware, or the use of any devices. Additionally, non-Government provided workstations cannot be connected to the installation Local Area Network (LAN) without prior approval by the US Army Network Enterprise Technology Command (NETCOM). Use of all workstations on the LAN constitutes consent to security monitoring.

The Government will provide all software necessary for the accomplishment of work assigned under this PWS. The Contractor will submit data in a format compatible with standard Microsoft/office software tools.

2.3.2 Contract Administration

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement(s). The Contractor shall provide expedient responses to Government requests for contractual actions consistent with customer and/or PWS priorities as they occur. The Contractor shall assign a point of contact between the Government and Contractor personnel assigned to support PWS efforts.

The Contractor shall maintain proper and accurate time keeping records of personnel assigned to support individual PWS requirements. The Contractor shall maintain consistent communication with and provide timely response to the cognizant COR/Alternate COR (ACOR) inquiries.

2.4 Personnel

The Contractor shall provide administrative support to employees (to include, but not limited to, time keeping, leave processing, pay, and emergency needs). The Contractor shall maintain the effectiveness of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall provide appropriate administrative support for employees to perform their function(s) in the tasked environment, to include emergency situations.

2.4.1 Contractor Personnel, Disciplines, and Specialties

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract. The Contractor shall ensure that all personnel meet the minimum qualifications/skills outlined in the PWS with respect to education, training, and experience. See Annex A for position descriptions.

Contractor employees shall clearly identify themselves as a Government Contractor in all e-mail correspondence, formal letters, company badges and reports submitted to the Government or other parties.

2.4.2 Personnel Conduct

The Contractor shall ensure that employees always conduct themselves in an ethical and professional manner while performing under this contract. The Contractor shall take every action possible to ensure that its employees do not engage in activities that may embarrass or cause harm to the USG. If a Contractor or Subcontractor employee is removed from the job site or dismissed from the premises, the Contractor shall provide sufficient personnel to satisfy the requirement as required by the PWS. Unless otherwise specified, the Contractor shall replace removed/dismissed personnel within ten (10) calendar days as to not negatively impact performance. The Government shall not be liable for costs to relocate employees removed for misconduct or performance failures.

Personnel being replaced shall immediately be removed from the performance environment and/or US Government property and placed in an administrative status until the Contractor takes appropriate personnel action(s).

Contractor employees will observe and comply with all local and higher headquarters regulations and procedures concerning fire, safety, hazardous materials, sanitation, security, gratuities, flag courtesy, "off limits" areas on the installation, wearing of parts of military uniforms, and possession of drugs, alcohol, and firearms or other lethal weapons. The Contractor will comply with local and federal directives that establish uniform policies governing smoking and tobacco use in Department of Army facilities.

The Contractor employees will preclude waste of Government utilities by following the procedures outlined in AR 420-1 and local directives.

2.4.2.1 Use of Illegal Substances

All Contractor and Subcontractor personnel shall be subject to U.S. Federal, State, and local laws when it comes to illegal or unauthorized substances or items. Accordingly, the Contractor shall establish a zero-tolerance policy with respect to substance abuse.

2.4.3 Government Directed Travel / Temporary Duty (TDY)

This contract may require Contractor personnel to travel to, from and within Continental United States (CONUS). All travel shall be conducted and invoiced IAW with FAR 31.205-46 Travel Costs and the Joint Federal Travel Regulations (JFTR). All travel requirements shall be submitted no later than five (5) business days prior to the expected travel date for pre-approval by the COR. The Contractor shall be responsible for coordinating all travel arrangements to, from, and in-and-about all CONUS and OCONUS Points of Destination.

Additionally, the following applies:

a. Non-Program Management Office travel shall be conducted and invoiced IAW with FAR 31.205-46 Travel Costs and the JFTR.

All program management travel not specifically directed by the Government will be funded by the Contractor as part of their program management pricing via indirect rates or within the Contractor’s competitive pricing. Routine program management travel shall not be funded by any travel CLIN.

2.4.4 Licensing/Vehicle Registration and Operations

Contractor personnel shall possess valid U.S. (State) driver's licenses. The Contractor shall ensure licenses remain valid for the entire PWS performance period. The

Contractor may be required to receive a license to operate a military HMMWV or like vehicle during the performance of this PWS.

Vehicles entering any Government installation where services pertaining to this PWS are performed will have a valid state registration.

The Contractor shall legally operate a vehicle on Fort Irwin, including in the training area as required by official duties. Contractor personnel operating motor vehicles on a Government installation will have a valid state operator’s license for the category of vehicle being operated and will comply with the installation Regulation 190-5, Motor Vehicle Traffic Code, regarding motor vehicle use on an installation. This pertains to the use of Personally Owned Vehicle (POV) or Government Owned Vehicles (GOV) used by Contract personnel.

3 Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract. The Performance Standards are representative of a Satisfactory rating within the Government Quality Assurance Surveillance Plan (QASP). The Acceptable Quality Levels (AQLs) for selected Performance Standards are not all inclusive and subject to modification as required or directed by the PWS.

3.1 NTC MSS Program

The NTC MSS contract will provide annual mission support services for up to eight (8), but no more than ten (10) rotational Brigade Combat Team (BCT) training events.

a. Each services category listed in section 3.2 through 3.19 are performed every training rotation. A standard training rotation as identified in the Annual Rotational Schedule consists of the Reception, Staging, Onward-Movement, and Integration (RSOI) period, the training execution period, and a regeneration and departure period. Historically the RSOI is (5) days, the training period lasts (14) days, and regeneration and departure last up to (12) days. There will be the occasional overlap between the RSOI of an arriving training unit and the Regeneration of a departing training unit.

b. The primary training rotations are conducted for Armor BCTs and Stryker BCTs.

Figure (1) is an illustration of a typical Armor BCT rotational calendar and Figure

(2) is an illustration of a typical Stryker BCT rotational calendar. Additional training calendars may be used for future operations or unscheduled events.

c. Figures (1) and (2) are for reference and planning purposes and may not be the operational plan or scenario executed.

Figure 1 Armor Brigade Combat Team Rotational Calendar

Figure 2 Stryker Brigade Combat Team Rotational Calendar

d. The Annual Rotational Schedule for future operations will be delivered as soon as approved. The detailed Rotation Training Plan and Rotation Training Scenario shall be provided to the Contractor no less than (12) days prior to a training exercise for review and input. The Rotational Training Plan will break out the specifics for the training event in detail. The Contractor will provide input into the Training Scenario as identified in PWS Section 3. The Contractor Management team will have early access and input into the plan to ensure total coverage.

e. All service providers, unless specifically identified, may be required to ride in Government vehicles, to include wheeled, tracked, fixed wing and rotary wing assets. The Contractor may have to wear protective field gear, perform prolonged services in a field environment and exposed to live fire ranges.

f. Unscheduled training events may be required. The NTC facility may have to provide mission support services for emerging missions and unforeseen events.

The Government shall inform the Contractor as soon as the requirement is known and work with the Contractor to realign the schedule to provide adequate services.

Standard: Mission Support Services for up to eight (8), but no more than ten (10) rotational Brigade Combat Teams are executed without a lapse in training support AQL: Contractor successfully executes requirements identified in Paragraphs and Subparagraphs 3.1 through 3.19 of the PWS.

3.2 Access Control Operations

Access Control Operations consists of providing the physical security for building 990 and the remote viewing of buildings 989, 130, 988, 933A, 933B, 930, 6223 and the Command and Control (C2) facility located in the training area. There are no requirements for armed guards or prior security guard experience. The Contractor shall be familiar with and utilize Directive-Type Memorandum (DTM) 09-012. As illustrated in Figure (3) Access Control Operations consists of Building 990 Front Desk, Badge Processing, and the functions of Video Monitoring/Range Access/Key Control (encompassing key management, training area access coordination, coordination of facilities maintenance trouble calls, access for generator refueling of the Fiber Optic Network (FON) buildings, and access control for building 990). All services for Access Control Operations are conducted 24 hours a day regardless of the training schedule.

ACCESS

CONTROL

OPERATIONS

Building 990

Front Desk

Video Monitoring / Range Access /

Key Control

Badge Processing

Figure 3

Performance Standards

Standard: Implementation and management of physical security access control functions for building 990 and remote access control for buildings 989, 130, 988, 933A, 933B, 930, 6223, and the Command-and-Control facility located in the training area.

AQL: Front desk post in building 990 is continuously occupied 24 hours per day, seven days per week.

AQL: Temporary visitors remain in front desk area with Contractor(s) until their escort arrives to escort them to their destination.

Standard: No unauthorized personnel shall enter the facilities.

AQL: 100% compliance.

3.2.1 Physical Security Operations for Access Control

a. The Contractor shall perform physical security access control functions for building 990 and remote access control for buildings 989, 130, 988, 933A, 933B, 930, 6223 and the Command-and-Control facility located in the training area. No unauthorized personal shall enter the facility and any unauthorized access will require a notification to the NTC Security Manager via phone call and a data entry into the security log in the Management Information System (MIS).

b. The Contractor shall provide a continuously occupied post in building 990 located at the front entrance. The Government will provide space for this post in Building 990. This post shall have a computer and telephone access for internal and external communication. The post can accommodate no more than (2) workstations in an open non-secure environment.

c. The Contractor shall control all access into building 990 and ensure all personal have the appropriate level of authorization. The Contractor shall issue temporary visitor badges to personnel who require an escort and escort the personnel who require unescorted visitor badges to the Badge Processing station. No temporary visitor shall leave the front desk area without an authorized escort.

d. Identification of visitors without proper escort will require a security violation report to the NTC Security Manager and will be entered in the MIS daily security log.

e. The Contractor shall ensure that all escorted visitors with temporary badges are added to the daily temporary visitor log. The Contractor shall ensure that all non-escorted temporary visitor badges are listed in the NTC approved control access roster. If the non-escorted temporary visitor is not listed on the approved access control roster the Contractor shall verify with the Badge Processing desk and make a pen change to the roster. A pen change shall be valid for one day; an updated roster shall contain the correct data.

f. The Contractor shall coordinate communication from visitors requesting access to enter the facility by calling the appropriate NTC staff member. The Contractor shall call the appropriate NTC staff member when visitors request entry and when an escort is needed. The Contractor is not responsible for taking messages or searching for escorts. The Contractor will be provided with an accurate phone roster and if the escort is not available the Contractor will inform the visitor, and no access will be granted.

g. The Contactor shall manage and update information, approved by the requisite Government authority, into the NTC access control data base. All data base entries must be approved prior by the NTC Operations Group Security Manager, or a representative approved by the NTC Operations Group Command team.

The location of the computer terminal for entry into the access control data base is in building 990 room #110.

h. The Contractor shall provide Badge Processing services during normal working hours and on pre-identified training events. All Badge processing will be conducted in room #110 which consists of (2) workstations for data entry and (2) Badge printing stations. Communication and printing devices are provided by the Government .

i. The Contractor shall access and operate the Joint Personnel Adjudication System (JPAS) to screen and approve all after hours badge request during a training rotation. The Contractor will inform the Security Manager of the afterhours approval via email and an entry into the MIS daily security log. The issued Badge will not allow access into highly sensitive locations without an escort. An updated badge entry shall be created by the Contractor once the Security Manager approves the visitor, and a detail access request is completed.

j. The Contractor shall administer access control of all ranges for approved Contractor movement. The Contractor shall manage and secure a key library of over 250 keys. The Contractor shall only issue keys to personnel who have prior approval from the NTC staff. The keys are for approved access to NTC range facilities, building 990 and other NTC facilities. The Contractor shall maintain an official key log for accountability of all keys. The Contractor shall preform a daily reconciliation of access key, and the results will be contained in a daily log. A key log does not need to be maintained on the MIS and can be in the Contractor’s format (digital or paper). The video monitoring / range access shall maintain a daily log recording all items of interest which the NTC staff can review on the

MIS.

k. The Contractor shall provide Range Access Control / key control services continuously in room #110. The room contains (2) workstations and Government provided communication devices for this service. All electronic or mobile communication devices must be adequately operated during training.

Coordination and monitoring of range access is a vital safety requirement, and any potential safety or security violation shall be identified via the MIS immediately after the issue have been rectified.

l. The Contractor shall track and maintain a trouble call log for maintenance and facility reports from the NTC Operations Group range facilities. The Contractor is not responsible for the maintenance or repair of the facilities only to collect, forward and tract the status of range maintenance issues on the MIS.

3.2.2 Remote Security Operations in Access Control

The Contractor shall monitor remote access control security feeds of multiple locations.

The service is required to be continuously performed in room #110 regardless of the training environment.

The room #110 service location provides two workstations that have the ability for remote viewing. The security feed may vary in the future as mission dictates. All items of interest or unauthorized access will be immediately reported to the NTC Security Manager. All incidents will be reported in the daily MIS log.

3.3 After Action Review (AAR) and Take-Home Package (THP) Operations The Contractor shall create, edit, produce, and assist in the delivery of numerous AAR’s and a THP for every training evolution. The Contractor will be responsible for creating between sixty (60) and one hundred (100) full production AARs for each Rotational Training Unit (RTU) evolution. One AAR consists of a full production video using non-linear editing (NLE) production software. THP’s will contain all AAR’s, video files, audio files, digital pictures, TAFF briefs and any media or training files directed by the NTC Staff. On average 600 live video feed files are captured and edited per complete training rotation. A typical THP consists of (1) paper copy of informational briefs and between (600 - 1000) DVDs.

Each training rotation has a different THP, and the average DVD count is approximately 650 per training rotation. The Contractor can alter the media file type and delivery method for efficiencies and cost savings if all IA and Cyber Security regulations are adhered and the NTC Operations group Command approves.

Voice Video Control Editing Center (Bldg 990)

(1) Main Production Facility

(2) AVID NLT Site

Fixed/Mobile Theaters/VTC Suites

(2) Theaters 1&2 (Bldg 990)

(7) Theaters in training area

(4) VTC Suites (Bldg 990)

(8) Mobile Video Units

(3) Mobile AAR Vans

Media on the Battlefield

(1) AVID NLE site

(1) News/Video station

(1) Leading Viewing area

AAR / THP

Figure 4

Figure 4 lists the AAR/THP main elements and locations. A full staff is required during normal work hours on non-training days. Continuous services are required during every training event. It is expected that all AAR and THP operations could be performed simultaneously, as multiple training events will require similar services as identified on the RTU training plan.

Performance Standards

Standard: The Contractor creates between (60) sixty and (100) one-hundred full production AARs for each RTU (rotational training unit) evolution.

AQL: >95% acceptability rate upon initial submission.

AQL: 100% turned in within established timeframe.

Standard: The Contractor creates up to ten (10) Take-Home Packets (THP) for RTU distribution annually, including unscheduled rotations.

AQL: 100% acceptable upon first submission.

3.3.1 AAR Production

The Contractor shall support the creation and presentation of an estimated 60 and 100 AARs per rotation for theater, mobile, and Audio Visual Interleave (AVI) sites. Most of the AAR video and audio content is created and edited in building 990 room #188, the secure Voice, Video Control Editing Center (VVCEC). The current system is based on the Audio Visual Information Display (AVID) full studio production suite and a reduction in capability is not authorized. The Contractor shall drive/transport, man and operate the Mobile Video Units (MVU) and Mobile AAR (MAAR) vans to provide data for the creation of AARs. The Contractor shall provide minor on-site troubleshooting and basic operator maintenance as required.

a. The VVCEC contains seven (7) Government provided AVID workstations, numerous Government provided A/V production and editing equipment and a Government provided secure server. The Contractor is not required to maintain or repair the fielded equipment but only to report any maintenance issues. The Contractor shall coordinate with the COR and track on the MIS all maintenance issues in the VVCEC. The Contractor shall report all maintenance items to the appropriate NTC support staff, allowing for continuous services.

b. The Contractor shall create, edit, and produce full production AARs within six (6) hours after completion of a training battle. The Contractor shall facilitate Company/Team AARs and NTC staff “hot washes” within one (1) hour after completion of a battle or training event.

c. The Contractor shall receive live production feeds from three (3) Live Fire Cameras, seven (7) Fixed AAR Facilities, three (3) Mobile AAR vans, eight (8) Mobile Video Units and other NTC range sites into the VVCEC simultaneously.

(1) The Contractor shall ensure the quality of the video feeds are acceptable per the National Television Standards Committee…