24 November 2025 cameras and access control systems at buildings Fort Bliss, TX 79916.

1.5.1.1 The contractor shall conduct a quarterly examination of all access control systems for

This includes all motion exit sensors, alarm controls, magnetic locks, card readers, electrical cabling and connections, and necessary equipment required for the operations of the access control system.

1.5.1.2 The contractor shall report the results of the quarterly inspection to the COR.

1.5.1.3 The contractor shall order any necessary parts and make any repairs to correct deficiencies found during the quarterly inspections.

1.5.1.4 The contractor shall be available for on-call emergency repairs if any of the systems fails unexpectedly.

1.6. Scope: This contract includes all functions, tasks, and responsibilities normally performed by a maintenance service contract for security cameras and access control systems during the period of performance.

1.7. Period of Performance. The Period of Performance reads as follows:

1.7.1. The PoP shall be base year and four option years.

Base Year Option Year 1 Option Year 2 Option Year 3 Option Year 4

2 MAR 2026 –

1 MAR 2027

2 MAR 2027 –

1 MAR 2028

2 MAR 2028 –

1 MAR 2029

2 MAR 2029 –

1 MAR 2030

2 MAR 2030 –

1 MAR 2031

1.7.2. The Government reserves the right to adjust the PoP times to conform with operational needs.

1.8. Emergency Services: The Contractor shall be available by phone to provide 24-hour emergency response to any condition at the place of performance related to the security systems that could pose a safety or security risk to personal or sensitive information. This availability includes all weekends and holidays. The Contractor shall provide emergency services within four (4) hours upon notification from the COR and correct any dangerous or unsecure conditions. All repairs, replacements, and labor costs due to contractor negligence, error, or misconduct shall be preformed at no additional cost to the Government.

1.9. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contain in Federal Acquisition Regulation (FAR) 52.246-1 entitled, “Contractor Inspection Requirements” and applicable sub-clauses pertaining to quality control.

1.9.1. Quality Control Plan: The Contractor is responsible for having their own QA/QC program to ensure all equipment is operating before issuing to the government.

1.9.2. Corrective Actions. At any time, it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency.

1.10. Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the PWS of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate(s) as illustrated within the PWS and Performance Requirements Summary (PRS).

1.10.1. Contracting Officer Representative (COR). The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract.

1.11. Federal Government Holidays. The contractor shall provide emergency maintenance service on federal holidays. The associated holidays are as listed:

1.12. Inclement Weather Clause: The Contractor shall provide all normal services and deliverables in accordance with this PWS during periods of inclement weather. In cases of severe weather, the KO may authorize exceptions. When exceptions are granted, the Contractor shall make up all missed services (delivery, exchange, or maintenance/recovery appointments) within twenty-four (24) hours after the severe weather has terminated, unless the KO authorizes additional time. Rescheduling to provide these make-up services shall not be a basis for a claim by the Contractor for additional compensation.

1.13. Place of Performance. The work to be performed under this contract will be performed at

Fort Bliss, TX 79916.

1.14. Type of Contract. The Government will award a Time and Materials contract.

1.15. Security

New Year’s Day January 1st

Martin Luther King, Jr.’s Birthday 3rd Monday of January

President’s Day 3rd Monday of February

Memorial Day Last Monday of May

Juneteenth National Independence Day June 19th

Independence Day July 4th

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veteran’s Day November 11th

Thanksgiving Day 4th Thursday of November

Christmas Day December 25th

1.15.1. Access and General Protection/Security: Policy and Procedures. Contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.15.2. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil

1.15.3. For contractors that do not require CAC but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.15.4. Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.15.5. Security of Classified Items, Systems and Information. The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions (if applicable).

1.15.6. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with the following Safety Accident Prevention Standards: 29 CFR 1910, Occupational Safety and Health Standards; 29 CFR 1926, Safety and Health regulations for Construction;

Army Corps of Engineers Manual 385-1- 1, Safety and Health Requirements Manual. The Contractor shall comply with the above and all other applicable DOD, Army, Federal, State and Local safety and health requirements.

1.15.7. Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contactor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

1.15.8. Environment and OSHA. The Contractor shall comply with all Federal, State, and Local environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such Federal, State, and Local environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO or authorized representative for final resolution.

The Contractor shall notify the KO or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such Federal, State, and Local laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the KO or designated representative and COR.

1.15.9. Reporting Mishaps. The Contractor shall adhere to reporting of mishaps IAW AR 385- 10, The Army Safety Program and DA Pam 385-40, Army Accident Investigations and Reporting. In addition, the Contractor shall report: (1) Injury or occupational illness to on-duty Contractors; (2) Damage to GFM, GFP, or GFE provided to a Contractor; (3) Contractor accidents involving Army property and personnel.

1.15.10. Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the KO, COR or other designated representative, and shall notify the KO of the corrective action to be taken.

1.15.11. In performing work under this contract, the contractor shall: Comply with pertinent provisions of the Occupational Safety and Health Act (OSHA), and state, local safety laws and abide by applicable Army regulations, publications, manuals, and local policies and procedures.

Provide the Total Case Incident Rate (TCIR) and the Days Away Restricted or Transferred (DART) to the government by end of the contract. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work and take additional immediate precautions as the contracting officer may reasonably require for safety and mishap prevention purposes.

Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor. Ensure employees are provided personal protective equipment (PPE), based on the assessed hazards present in the work environment and ensure employees wear their PPE when and where required. Record and report promptly (within one hour) to the contracting officer (KO) or contracting officer representative (COR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the contracting officer or contracting officer representative. If the government elects to investigate of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract and cooperation and assistance in accident reporting and investigation as applicable.

Participate in safety promotional activities, training, and inspections conducted by the requiring activity as directed by the KO or COR.

1.16. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or Subcontractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable Federal, State, Local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the Army All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s final SP.

1.16.1. Contractor’s personnel whose tasks involve operation of any vehicles shall possess a valid U.S. State driver’s license, certificates and permits applicable for the type and class of vehicle being operated.

1.16.2. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

1.16.3. Speaking, Reading, and Understanding English. Contractor shall hire and staff personnel who can communicate with Government representatives and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties. Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

1.16.4. Identification of Contractor Employees. The Contractor (to include Subcontractors) shall maintain a means of identification (company uniform/ID tags/ ETC.) to be easily identifiable.

1.16.5. Conflict of Interest & Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Contractor shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DOD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the COR. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

1.16.6. Conduct of Employees. Contractor employees to include subcontractors, shall conduct themselves IAW installation policies concerning conduct and DOD 5500.7-R, Joint Ethics Regulation. The KO may require the Contractor to remove from the job site any employee working under this contract for reason of misconduct, security, found to be, or suspected to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employees shall be subject to dismissal from the premises if such action is necessary in the best interests of the Government. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS. Contractor personnel will not get in a confrontational situation with Government or Government personnel. KO and COR will be responsible for providing a resolution to all disputes and disagreements.

1.16.7. Contractor Vehicles. All Contractor Vehicles (of those not being provided for use to the Government), will adhere to the following rules:

1.16.7.1. Motor Vehicles entering Fort Bliss shall be properly licensed, insured, and registered with the Installation Access Pass Office.

1.16.8. Contractor Advertising. The Contractor shall not place or display advertising of any kind on Government property.

1.16.9. Key Personnel. The following personnel are considered key personnel by the Government: Project Manager (PM)/Alternate PM. The Contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO/COR within five (5) calendar days after contract award, thereafter any changes shall be provided five (5) business days prior to expected change and no less than 24-hours after unplanned changes. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be available between 8:00 a.m. through 6:00 p.m., Monday through Sunday except Federal holidays or when the Government facility is closed for administrative reasons.

1.16.10. Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1. Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310- 25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

2.1.1. Contract Administrator. The official Government representative delegated authority by the KO to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer (KO). A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Controlled Area. A controlled space extending upward and outward from a specified point. This area is typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

2.1.6. Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.7. Deliverable. Anything that can be physically delivered but may include non- manufactured things such as meeting minutes or reports.

2.1.8. Government-Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.9. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.10. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.11. Property Administrator (PA) or Plant Clearance Officer (PLCO). An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of the Contractor.

2.1.12. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

2.1.13. Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control.

Acts as technical advisor to the KO in these areas.

2.1.14. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.15. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.16. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privet of contract with the Subcontractor.

2.1.17. Workday. The number of hours per day the Contractor provides services IAW the contract.

2.1.18. Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. Acronyms.

AFARS Army Federal Acquisition Regulation Supplement

AQL Acceptable Quality Level

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

DOD Department of Defense

JER Joint Ethics Regulation

ODC Other Direct Costs

AR Army Regulation

AT Antiterrorism

BPA Blanket Purchase Agreement

CDR Contract Deficiency Report

CFR Code of Federal Regulations

CMR Contract Manpower Reporting

CPARS Contractor Performance Assessment Reporting System

COTS Commercial-Off-the-Shelf

DA Department of the Army

DFARS Defense Federal Acquisition Regulation Supplement

FAR Federal Acquisition Regulation

FPCON Force Protection Condition

HIPPA Health Insurance Portability and Accountability Act of 1996

JTR Joint Travel Regulation

KO Contracting Officer

NIE Network Integration Exercise

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

OSHA Occupational Safety and Health Act

PA Property Administrator

PIPO Phase In/Phase Out

PLCO Plant Clearance Officer

PM Project Manager

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SP Safety Plan

TE Technical Exhibit

USEPA U.S. Environmental Protection Agency

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1. Services.

3.2. Facilities: The Government will provide access to the assigned work area. The Government will not provide any additional facilities to the contractor.

3.3. Utilities: The Government will provide electricity required to perform the assigned tasks.

The Government will not provide any additional utilities to the contractor.

3.4. Equipment: The Government will not provide tools, equipment, or materials to execute tasks in conjunction with this contract.

3.5. Materials/Supply: The Government will not supply any additional material to the contractor.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities.

4.1. Contractor Furnished Items. Everything included in this paragraph and its subparagraphs is basic to the contract and should be included in the contract price.

4.1.1. The Contractor shall provide all labor, supervision, transportation, vehicles, supplies, equipment, materials, facilities, and services required to perform work under this contract that are not listed under Section 3. of this PWS.

4.2. Equipment.

4.2.1. The contractor shall provide all equipment necessary to perform the assigned tasks as denoted in part 5 of this PWS.

4.3. Responsibilities of the Contractor

4.3.1. The Contractor shall provide a safe working environment for key consultants and all persons in his/her employ as prescribed by Engineering Manual (EM) 385-1-1 General Safety Requirements and 29 CFR 1910 “Occupational Health and Safety”. The Contractor shall be responsible for all damages to persons and property that occur in connection with the work and service under this contract, without recourse against the Government.

4.3.2. Contractor shall exercise extreme caution to protect building finishes, private property, military property, etc., from damage during the performance of these contract requirements.

Contractor shall be responsible for all loss or damage or whatsoever kind and nature to all Government property, while in the performance of these contract requirements, which result in whole or in part from the negligence or omissions of Contractor, any of his Subcontractors or any employee, agent or any representative of the Contractor or Subcontractor(s).

4.3.3. The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and Municipal laws, codes, and regulations applicable to the performance of the work.

4.3.4. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

PART 5

SPECIFIC TASKS

5. General. The Contractor shall provide all skilled personnel, equipment, supplies, tools, materials, supervision, and other items necessary to perform this prescribed project as defined in this PWS to meet the performance requirements, except for those items specified.

5.1. Equipment Inspections . The contractor shall conduct a quarterly examination of all access control systems for . This includes all motion exit sensors, alarm controls, magnetic locks, card readers, electrical cabling and connections, and necessary equipment required for the operations of the access control system.

5.2. Preventive Maintenance Services (PMCS). The contractor shall provide semi-annual, and annual scheduled PMCS for both the security camera and access control systems for

. The first preventive maintenance service shall be completed within 60 calendar days of the contract award and again at a minimum of every six months, as scheduled and coordinated with the COR.

5.2.1. PMCS tasks shall include all actions recommended by the manufacturer and if not specifically recommended by the manufacturer, it shall also include the following:

5.2.1.1. Maintenance and routine inspection of camera systems and access control hardware.

5.2.1.2. Cleaning of all equipment associated with the proper function of the camera and access control systems.

5.2.1.3. Testing of both the camera and access control systems to ensure proper function and identify any faults or malfunctions.

5.2.1.4. Optimizing the camera and access control databases. These services shall include management of all server and workstation hard drive spaces, to include defragmentation and cleaning/optimization, and identification of other potential problem areas that could degrade system performance.

5.2.1.5. Service report(s) shall be completed for all preventative maintenance tasks. The service reports shall include detailed information on tasks performed, training provided, findings relating to equipment condition and recommendations to improve the condition and/or repair the system. These reports shall be provided to the COR within 15 days of the conclusion of the

PMCS.

5.3. Unscheduled Maintenance and Repair. The contractor shall be available for unscheduled maintenance and repair calls from the COR in response to items in the camera or access control system becoming non mission capable. This work shall be performed during normal operation hours. Response to these requests for maintenance time shall not exceed 48 hours.

PART 6

APPLICABLE PUBLICATIONS AND FORMS

6. Applicable Publications (Current Editions)

6.1. The Contractor (to include Subcontractors) must abide by all applicable regulations, publications, manuals, and local policies and procedures.

29 CFR 1910, Occupational Health and Safety, DoD 5200.08-R, Physical Security Program 32 CFR 147.24, The National Agency AR 190-13, The Army Physical Security AR 385-10, The Army Safety Program DA Pam 385-40, Army Accident Investigations and Reporting Executive Order 13514

6.2. Forms. Mandatory records and report forms are listed below.

DD254 – Department of Defense Contract Security Classification Specification, available at http://www.dtic.mil/dtic/pdf/formsNguides/dd0254.pdf

Employee Conduct

1.16.6 Contractor

employees to include subcontractors, shall conduct themselves IAW installation policies concerning conduct and DOD 5500.7-R, Joint Ethics Regulation.

The contractor shall ensure employees and sub-contractors understand and behave according to policies and procedures IOT access the installation/facilities and operate appropriately/safely in the Government’s best interests.

100% Compliance First failure will result in the issuance of a Non- Conformance Report (NCR) Continuance of not meeting performance standard (2 or more) a corrective action plan will be developed at the discretion of the KO

Contractor Performance

5.1. Equipment

Inspections . The contractor shall conduct a quarterly examination of all access control systems for building 5800 and 2424A.

This includes all motion exit sensors, alarm controls, magnetic locks, card readers, electrical cabling and connections, and necessary equipment required for the operations of the access control system.

The contractor shall preform all inspections and maintenance to the reasonable satisfaction of the COR.

100% Compliance First failure will result in the issuance of a Non- Conformance Report (NCR) Continuance of not meeting performance standard (2 or more) a corrective action plan will be developed at the discretion of the KO

PRS # 3.

1.20.6 Personnel, Employees, and Sub-contractors Professionalism.

The contractor shall behave and maintain a professional manner and display a positive/cooperative attitude.

The contractor shall avoid negative and suspicious behaviors resulting in complaints concerning lack of professional behaviors. The contractor shall work with the KO/COR to correct any concerns.

100% Compliance More than three validated complaints over the PoP from internal and external sources will reflect negatively in the COR's final report