FAP PWS.docx

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Family Advocacy Program (FAP) Contract Army Community Service (ACS), Fort Bragg, NC

Part 1- GENERAL INFORMATION

1.GENERAL: This is a non-personal service, Firm Fixed Price Contract to provide The Fort Bragg Family Advocacy Program (FAP) family violence data analysis/ processing, family violence prevention research, administrative support services, general internet/ technology (IT) support services, marketing services, information and referral, outreach services, parenting skills, advocacy, awareness education and training. These services contribute to overall soldier well-being and mission readiness by educating Fort Bragg and the surrounding community on how to prevent family violence. Family violence includes, but is not limited to child abuse and neglect, Problematic Sexual Behavior in Children and Youth (PSB-CY), evaluating child abuse/ PSB-CY data, trends, research, prevention services, evidenced-based programs and overall harmful behaviors affecting children and families. The Government will not exercise any supervision or control over contractor or subcontractor personnel performing the services herein. Contractor and subcontractor personnel shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1 Description of Services: The contractor shall provide all personnel, materials, supervision, and other items and non-personal services necessary to perform comprehensive services as outlined in Section 5 of the Performance Work Statement (PWS) to include family violence data analysis/ processing, family violence prevention research, administrative support services, general internet/ technology (IT) support services, marketing services, information and referral, outreach services, parenting skills, parenting education training, child development information, advocacy, awareness education and training. These comprehensive services are In Accordance with (IAW) AR 608-18, AR 608-1, Department of Defense Instruction (DoDI) 6400.01, 6400.06, 6400.07, 6400.09, 6400.10, 6400.11, local SOPs and all other relevant governances. The contractor Services will be as defined in this PWS except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Army Community Service (ACS) FAP, through Department of Family & Morale Welfare and Recreation (DFMWR) Programs, has an on-going mission requirement to provide support services that supplement Soldier readiness and the well-being of the Army Family. The goal of this program is to invoke a strategy for delivering services to promote better parenting, couples, and family functioning for military beneficiaries and community. The program will significantly help promote and provide support to all Soldiers, families, professionals, couples and parents IAW AR 608-18 and all relevant Department of Defense (DoD), (DoDM)Army regulations/governances and local SOPs providing annual child abuse/ PSB-CY identification and reporting training to all Child & Youth School Services (CYSS) and Department of Defense Education Activity (DoDEA) school staff, including Child Abuse Risk Assessment Tools (CARATs). ACS FAP also provides prevention services pertaining to all forms of child abuse, PSB-CY, and the overall family unit to the Fort Bragg and surrounding community. ACS FAP is also required to provide a wide variety of family outreach and awareness services to the military population during the duty day in addition to after-hours and weekend events. Strategic planning for provision of these supportive services to Service members and Family members will ensure that a comprehensive, evidenced based, effective, and coordinated assistance delivery system is in place and congruent with military operations and local SOPs. This program service makes a significant contribution to the readiness of the force and well-being of Service Members and their families by helping to become more informed, better functioning and self- sufficient. This program reinforces the Army's commitment to eliminate incidents of child-on-child maltreatment, adult on child maltreatment and/ or domestic (couples) violence as a family unit, through a more comprehensive program that focuses on education, prevention including marketing/ outreach efforts, integrated support, rapid reporting, data analysis/ processing for program evaluation, research, thorough investigation, appropriate action, and follow-up for those abused and the abuser; especially in the prevention of incidents through mentorship and training for parents and couples. The program also partners with a wide array of parent, couples and youth - serving community agencies, including County Social Services, Partnership for Children Child Advocacy Center, and Departments of Mental Health. FAP supports these agencies by participating in Professional Advisory Committees, Family Violence Coalitions, Community Task Forces and Community Child Protection Teams, as approved by the Fort Bragg Family Advocacy Program Manager (FAPM).

1.3 Objectives: The Government’s primary objectives for this program are:

· Provide FAP family violence data analysis and processing to better understand the Fort Bragg and surrounding community family violence statistics, which allow staff to implement prevention efforts and evaluate those efforts to ensure they are making a positive impact on the community.

· Administrative support services which assist with day-to-day operations, including but not limited to working within Microsoft office applications or those similar, which support ACS FAP primary functions. Ensure that data is compiled in all areas within the PWS, including but not limited to class data, abuse case data (family and child), referral data, training request data, and other data that the FAPM or IMCOM deem important in supporting the overall mission.

· General internet/ technology (IT) support services, ensuring ACS FAP staff are capable of completing day-to-day duties. This includes troubleshooting issues, setting up IT services for employees, submitting IT tickets and following internal SOPs.

· Marketing and outreach services that are catered to the Fort Bragg footprint, in support of the overall ACS FAP mission and backed by the data collection for prevention. These efforts also support FAP being a community partner with local agencies, such as but not limited to Army Community Service (ACS).

· Educate and train Soldiers and Family members on family life issues critical to sustaining a healthy lifestyle free of violence and abuse and how a healthy lifestyle can positively impact the family unit.

· Provide timely, effective and intensive early prevention services to at-risk families, couples and parents at Fort Bragg.

· Provide comprehensive services to Soldiers and Family members in the form of training, advocacy, education/ awareness, and information/ referral to assist with increasing couples, parental and familial coping skills, and to prevent behaviors that could lead to family violence.

· Provide services that supplement Soldier readiness and the well- being of Army couples and families IAW Army regulations, policy directives and local SOPs.

· Apply empirically tested curriculum for delivering services to promote child, couples, and family functioning to parents in order to reduce the number of child abuse/ PSB-CY/ family violence cases. This curriculum must be approved by FAPM prior to execution. Provide quarterly data/ analysis on all services delivered to show if and how these services are or are not reducing child abuse, including but not limited to child-on-child maltreatment, adult on child maltreatment, and family violence.

· Provide family violence training and prevention services to parents, and professionals including but not limited to CYSS, DODEA, MDT board members and community counterparts concerning family violence, child abuse, and PSB-CY, with prior approval from FAPM.

· Reinforce the Army’s commitment to eliminate incidents of maltreatment and/ or family violence by prevention of incidents through education and training for couples and parents. Make a special effort in delivering these services to all populations, including but not limited to at risk categories. At risk categories include but is not limited to fathers, same sex couples, single parents and families at a higher threshold for violence.

1.4 Scope: This requirement provides increased support to the ACS Center’s FAP at Fort Bragg, in support of U.S. Army military personnel and their family members, as well as civilian personnel and their family members. Services include family violence data analysis/ processing, family violence prevention research, administrative support, general internet/ technology (IT) support services, marketing services, outreach services, information and referral, parenting skills, awareness, education, and training/ instruction.

1.4.1 Period of Performance: The period of performance (12) month base period, and three (3) one (1) year option periods as follows:

Base Period: 02 September 2025- 02 September 2026 Option Period 1: 03 September 2026- 02 September 2027 Option Period 2: 03 September 2027- 02 September 2028 Option Period 3: 03 September 2028- 02 September 2029

1.5 General Information

1.5.1 Quality Control (QC): The contractor shall have an established effective quality control program, approved by the FAPM, to ensure services are performed IAW contract requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it ensures that work performed complies with the requirement of the contract. The contractor shall develop and implement a Quality Control Plan (QCP) specific to this contract that addresses processes and procedures implemented to ensure performance meets all requirements of the contract, including governance from appropriate Army Regulations, DoDIs, Department of Defense Manuels (DoDMs), and local ACS SOPs. Questions pertaining to specific processes and procedures IAW all above governances, will be directed through the COR to the FAPM, for clarification and suggestions. Within 30 calendar days of contract award, the contractor shall submit its comprehensive written QCP to the Contracting Officer (KO) review. Any changes to the QCP during the contract shall be submitted to the KO within five working days of the proposed change, for KO review. The QCP shall contain at a minimum:

· Contract and contract number.

· Description of processes and controls used to verify acceptable performance.

· Contractor developed metrics used to verify performance level of each contract objective.

· The metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the percent or reportable outcome.

The contract objectives, associated standards, metrics, and quantitative values for each metric shall be reported in the Monthly Status Report (MSR) that clearly identifies the monthly performance level against each contract objectives. Other weekly reports/ data/ feedback will be provided through local reports through the COR to the FAPM, following regulations and SOPs.

1.5.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

1.5.3 Legal Federal Holidays: The contractor is not required to perform services on Federal holidays.

Independence Day

1.5.4 Hours of Operation: The contractor shall be responsible for conducting normal business between the hours of 8:00 am to 5:00 pm, with a one-hour lunch, following SOP guidance, Monday through Friday local time except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Contract employee will work on days that are deemed a holiday due to executive orders unless specifically giving contractors the day off listed in EO. Contract employee is not authorized the 59-minute rule. When hiring personnel, the contract employee shall keep in mind that the stability and continuity of the workforce are essential. Exceptions to normal hours of operation do occur and are detailed in Special Operating Hours. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a 40-hour work week. Contractor will keep Government informed when a contract employee is on approved leave, if they are late, or are unexpectedly absent from their place of duty. A calendar will be shared by all contract employees directly with the FAPM and COR, noting prior leave dates, off-site engagements, outreach/ training events with event POC details included, and day-to-day meetings/ classes.

1.5.5 Place of Performance: The contractor shall perform services under this contract at ACS FAP office, Fort Bragg, North Carolina. The contractor shall be able to provide outreach services to locations, approved by FAPM, within a 65-mile radius of Fort Bragg, North Carolina. Off-site locations, from the main FAP office, will be added to the contract employee' calendar that is shared with the FAPM, noting locations and point of contact information for the services being performed.

1.5.6 Contracting Officer’s Authority. The KO is the only person authorized to direct changes in any requirements under this contract. In the event that the Contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the Contractor.

1.5.7 Contracting Officer’s Representative (COR). One COR and Alternate Contracting Officer’s Representative (ACOR) will be required for this contract, to be identified by separate letter. The KO will appoint a COR and ACOR, located at the functional program office. COR and ACOR monitor all technical aspects of the contract and assist in contract administration.

1.5.7.1 COR. The COR is the Government’s technical expert and will be appointed by the KO identified by separate letter. These functions may include: perform or cause to be performed inspections necessary in connection with contract performance and verify that the Contractor has corrected all deficiencies; monitor Contractor's performance and notify the KO, COR, and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. The COR will participate in “Interim Progress Reviews” (IPR) with the Contractor. A letter of designation issued to the COR/ ACOR, a copy of which is provided to the Contractor, states the responsibilities and limitations of the COR. The COR/ACOR is not authorized to change any of the terms and conditions of the resulting contract.

1.5.7.2 COR. The COR will be appointed by the KO by separate letter. Within the limitations of the appointment the COR is authorized to perform the functions as identified in said appointment. These functions may include: assure that the Contractor performs the technical requirements of the contract; perform or cause to be performed inspections necessary in connection with contract performance and verify that the Contractor has corrected all deficiencies; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies. A letter of designation issued to the COR a copy of which is sent to the Contractor, states the responsibilities and limitations of this COR, specifically with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6 Security Requirements.

1.6.1Personnel Security: Contractor personnel performing work under this contract shall have a current National Agency Check with Inquiries (NACI) background check prior to the start of contract phase-in and shall maintain the level of security required for the life of the contract. Contractor personnel performing work under this contract shall obtain both a Childcare National Agency Check with Written Inquiries (CNACI) and Installation Record Check (IRC). The Garrison Program Review Board (PRB) proceedings shall be included to determine inability for contractor personnel to work with children in the event of derogatory information surfacing during background investigation. Contractor shall coordinate with the ACS/ FAP Security Officer to obtain a Common Access Card (CAC) and begin the CNACI background check process upon contract award, IAW current or updated Army Directive 2014- 23, 10 September 2014; DODI 1402.05, January 24, 2017; ASA (M&RA) Clarifying Policy in Army Directive 2014-23, 5 February 2018; ASA (M&RA) Memorandum, Suitability and Fitness Adjudication at the Child Services Suitability Cell, 12 September 2018. The Security Officer is located at DFMWRHQ, POC 910 309-6488, aliza.m.lawson.naf@army.mil. Contractor shall provide COR and FAPM with updates on process and copies of approved CNACI checklist, noting the adjudication date and federal bureau of investigation fingerprint date, for certification standards/records.

The Contractor shall:

(1) Ensure that each individual hired under the contract has a favorable background check. The Contractor’s pre-employment screening shall consist of:

(a) Review of application/ resume;

(b) Personal interview;

(c) Reference checks (minimum of two past employer references);

(d) Assessment of individual’s eligibility, qualifications, temperament and suitability for work with children;

(e) A check of the State Child Abuse Registry by using www.nsopw.gov (for those states that authorize this check) and the National Sex Offenders Registry.

1.6.2 Government Equipment and Facilities Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials under contractor’s responsibility shall be secured.

1.6.3 Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized personnel. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be include in the quality control plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall report within 24 hours of occurrence, any occurrences of lost, stolen, or duplicate keys/key cards to the COR, KO, and the Government installation Operations Security (OPSEC) officer. All updates and items turned in must be provided to the COR, for delivery to the FAPM. All government property will be signed for on a hand receipt (DA form 3161).

1.6.3.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re- keying is performed by the Government, the contractor shall be responsible for the total cost of re-keying or the replacement of the lock or locks. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the contractor shall be responsible for the total cost of the replacement.

1.6.3.2 The contract employee shall prohibit the use of Government issued keys/ key cards by any personnel other than the contractor’s employees, if there is a need. The contractor shall prohibit the opening of locked areas by contract employees to permit entrance of personnel other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.4 Installation/ Facility Access and General Protection: The contractor and all associated subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.5 Common Access Card (CAC): Contractor employees that require access to Government systems in order to perform services under this contract shall obtain a CAC. Proof of employment, security clearance, and favorable background check is required before an Identification (ID) CAC will be issued authorizing access to the installation and Government computer systems. CACs may not be issued to contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Mission Partner Sponsor System (MPS) was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into MPS, the contractor's data must be resident in an authorized source database. Foreign Nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished IAW Federal Information Processing Standard (FIPS) 201 (or successor). There should be no sharing of CACs at any point and there should be no computer usage prior to obtaining all necessary items listed above. When a contractor puts in a resignation notice, the Government needs to be informed, including when their last day will be and that all official hand receipt property is turned into the ACS/FAP property manager. CAC and other government items also need to be turned into the COR. Contractor shall coordinate with the ACS/FAP Security Officer to obtain CAC cards and begin the CNACI background check process. The Security Officer is located at DFMWRHQ, POC Aliza Lawson, (910) 309-6488, aliza.m.lawson.naf@army.mil

1.6.6 Access to Systems Containing Personally Identifiable Information:

The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program.

1.6.7 Systems Access: When requested by the Government, the contractor shall provide access to and information regarding the systems and files that the contractor operates or maintains on behalf of the Government under this contract. FAPM will have access to these items through approved systems such as SharePoint or paper copies.

1.6.8 Data Security: The contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this contract. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of contract performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the contractor shall coordinate with the KO to either turn over the PII to the Government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use PII obtained under this contract for purposes of the contract and shall not collect or use such information for any other purpose without the prior written approval of the KO. At expiration or termination of this contract, the contractor shall coordinate with the KO to either turn over all PII managed under the contract that is in its possession to the Government or successor contractor, or if the Government so directs, destroy the PII.

1.6.8.1 Data Breach Response and Notification: The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of PII, June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the COR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the COR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required.

1.6.8.2 If breach notification to affected individuals is required, the Government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the COR for review and approval.

1.6.9 Communications Security (COMSEC): All communications with DoD organizations are subject to COMSEC review. The contractor shall be aware that telephone communications, and IT networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (i.e.: viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.7 Training Requirements: The Contractor shall track all training requirements and ensure that all employees working on this contract are compliant. If the training requirements are not met, the Government may refuse access to systems or work location. The Contractor shall maintain a training file for each employee and make it available for inspection upon request from the Government. The Contractor shall comply with and participate in any pertinent Army, command, and installation security training programs when performance or services will occur on a Government installation and the Contractor employee(s) are embedded or integrated into the Government activity or office. The contractor is responsible for ensuring all applicable employees have completed requisite training yearly and shall certify that their workforce have completed the training in the MSRs. NOTE: In the event that the automated system at the listed website is not available (e.g., server problems), contractor shall notify the COR/ACOR, and KO in order to attain resolution of this issue. If employee begins working prior to full background clearance and access to all technology or items required for the position, the contractor will have a detailed list of tasks that will be performed in the interim, provided to the Government.

1.7.1 iWATCH Training The contractor shall brief all contractor and subcontractor personnel performing services under this contract on the local iWATCH program. The Government will provide training standards. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ ACOR. This training shall be completed within 30 calendar days of contract award and within 30 days of new employees commencing performance with the results reported in MSRs. Submit iWATCH completion certificates to the COR and KO NLT 30 calendar days after contract award.

1.7.2 DoD Cyber Awareness Challenge Training: The contractor shall ensure all contractor and subcontractor personnel requiring access to Government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Cyber Awareness Challenge training. The training shall be completed prior to obtaining access to information systems and annually thereafter with results reported in MSRs. Submit DoD Cyber Awareness Challenge Training completion certificates to the COR/FAPM and KO NLT 05 days after training completion. This training should also follow internal ACS SOP.

1.7.3 Equal Employment Opportunity (EEO) Anti-Harassment & No Fear Training. New contractor employees must complete Equal Employment Opportunity Anti-Harassment & No Fear training within 30 calendar days of their reporting for duty. All contractor employees must complete annual Equal Employment Opportunity Anti-Harassment & No Fear training and provide certificates upon the Government’s request. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported in monthly reports. Submit Equal Employment Opportunity Anti-Harassment & No Fear Training completion certificates to the COR/FAPM and KO NLT 05 days after training completion. This training should also follow internal ACS SOP.

1.7.4 Operations Security (OPSEC): Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training and provide certificates upon the Government’s request. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported in monthly reports. Submit OPSEC Security Training completion certificates to the COR/FAPM and KO NLT 05 days after training completion. This training should also follow internal ACS SOP.

1.7.5 Local Training: The contractor shall ensure that all personnel complete annual mandatory and one-time trainings, as identified by ACS FAP leadership: Information Security Program Training (INFOSEC), Employee Safety, Security Training - Initial Security Orientation, Submit completion certificates to the COR/ FAPM and KO NLT 05 days after training completion. This training should also follow internal ACS SOP, including all ACS staff monthly training or IMCOM/ DFMWR directed training.

1.7.6 LEVEL 1 Anti-Terrorism Awareness: Pursuant to DoD Instruction (DoDI) Number 2000.16, “DoD Antiterrorism (AT) Program,” dated March 1, 2012, each contractor employee requiring access to a federally controlled installation, facility and/or federally controlled information system(s) shall complete Level I Anti-Terrorism JS-US007. Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf . The contractor shall ensure that all applicable employees have completed antiterrorism awareness training prior to accessing a federally controlled installation or information system. Training shall be completed within 5 business days after start of work and annually thereafter. The contractor shall certify that its workforce has completed the training by reporting employee training status in the monthly status reports (MSRs). Submit AT Level 1 Training completion certificates to the COR/ FAPM and KO NLT 05 calendar days after training completion. This training should also follow internal ACS SOP.

1.7.7 On-Boarding: The contractor will ensure that all contract employees are informed about their positions, duties, and responsibilities to the Government, per the PWS. The contractor will ensure all contract employees are provided any other on-boarding that will ensure a smooth transition into their new role, such as but not limited to name badge requirements and contractor identification through phone/email.

1.7.8 Training: Subject to the availability of funds, the Government may provide additional training. The COR and FAPM will identify and/or review the requests for training and will make the determination as to whether all requests for government-funded training are related to the mission. This additional training does not substitute the Contractor’s requirement to provide a trained workforce at the start date or during performance of this task order. FAPM, COR and KO approval must be granted prior to attendance. The contractor shall submit a training schedule, an estimate of reimbursable travel costs, and an application packet (when required) to the COR for approval prior to attending the training.

1.7.9 Family Advocacy Staff Training (FAST): The Family Advocacy Program (FAP) is a military centric program mandated by Congress for all Branches of Service in the DoD Directive 6400.01 and AR 608-18. It requires training unique to the Army not available in the civilian sector. The Family Advocacy Staff Training (FAST) Course is offered by the Medical Command Center of Excellence (MEDCoE) located at Fort Sam Houston, San Antonio, TX. This training is listed in the Army Training Requirements and Resources System (ATTRS) as the FAST Course. All Contractors shall, at a minimum, attend the distance learning portion of the FAST course within the first year of being hired; attendance to the follow-on in residence course will be based on the availability of seating and funding. Contractors will be required to self-nominate and request registration for the FAST distance learning course and in-residence course through the virtual platform that is utilized by the MEDCoE at the time of registration. FAP Courses may be cancelled and/or rescheduled due to lack of funding and other circumstances to include public health crisis, installation emergency/threat, installation lock-down, natural disaster, contracting issues, etc. If the in-residence course is offered virtually, then the contractor will make all efforts to attend in lieu of in person training.

1.7.10 Problematic Sexual Behavior in Children and Youth MDT (PSB-CY): The Family Advocacy Program (FAP) is a military centric program mandated by Congress for all Branches of Service in the DoD Directive 6400.01 and AR 608-18. It requires training unique to the Army not available in the civilian sector. The PSB-CY MDT training is offered by the US Army Military Police School located at Fort Leonard Wood, MO. This training is a 5-day course on children who exhibit or are impacted by problematic sexual behavior. This training is designed to provide an introductory understanding of normative and problematic sexual behavior in children, the origins of problematic sexual behavior, myths/ misconceptions about the population, evidence-based assessment and treatment strategies for children who exhibit sexual behavior problems and how professionals can support children and families affected will be discussed. All Parenting Specialist contractors should attend this training within the first year of employment.

1.8 Key Personnel

1.8.1 Administrative and Data Specialist (1): Administrative and Data Specialist shall have a High School Diploma or equivalent, demonstrate proficiency with Microsoft Office applications including but not limited to Word, Excel, Power Point, Publisher and Outlook. Administrative Specialist shall demonstrate proficiency with Adobe Acrobat. Administrative and Data Specialist will create and update data tracking systems and assist with data analysis/processing/collection, working alongside the FAPM. Administrative and Data Specialist will assist with compiling and interpreting the data collection. Administrative and Data Specialist will assist FAPM with general administrative support services and taskers. Administrative and Data Specialist will assist with general information and referral services. Repetitive lifting of boxes and materials may be required up to 75 pounds by all contractor employees. Resumes and copies of education transcripts, should be placed in all employee files, with a copy provided to the FAPM for certification verification of staff.

1.8.2 Marketing, IT and Outreach Specialist (1): Marketing, IT and Outreach Specialist will have a bachelor's degree and shall be proficient using the Government provided Adobe Creative Suites and Adobe Acrobat. Marketing, IT and Outreach Specialist shall have a working knowledge of basic photography and operation of Government provided Nikon 5000 and Canon EOS Digital Rebel XTi cameras, or similar technology. Marketing, Data and IT Specialist must have working knowledge of all Microsoft Office applications including but not limited to Word, Excel, Power Point, Publisher and Outlook. The Marketing, IT and Outreach Specialist will assist with some data analysis/processing aspects including data presentation and will assist FAP with all marketing to Fort Bragg and the surrounding community. Administrative and Data Specialist will assist with outreach to the surrounding community, including information/referral and discussing ACS FAP overviews with community partners. Marketing, IT and Outreach Specialist will assist with general IT support services, including preparation of technology for staff, trouble-shooting IT issues and following internal SOP guidance for IT issues. Repetitive lifting of boxes and materials may be required up to 75 pounds by all contractor employees. Resumes and copies of education transcripts, should be placed in all employee files, with a copy provided to the FAPM for certification verification of staff.

1.8.3 Parenting Specialist (1): Parenting Specialist shall have a bachelor’s degree in a social science field, IAW certification requirements and two years of demonstrable experience in family and children’s services and family violence. Parenting Specialist assists with data analysis/processing pertaining to child abuse, PSB-CY, and family violence; prevention research for appropriate evidenced based programs pertaining to family violence; family violence awareness, education and training to professional staff, MDT members and families; information and referral services; outreach to Fort Bragg and the surrounding counties; parenting skills, education training; child development information; CARATs; and general family violence education geared towards teaching prevention classes to educators, professionals and parents. Repetitive lifting of boxes and materials may be required up to 75 pounds by all contractor employees. Resumes and copies of education, should be placed in all employee files for certification verification of staff.

1.9 Employee Recruitment, Training, and Retention: The contractor shall have a recruitment, training and retention program that attracts and retains qualified individuals. A stable workforce is critical to successful performance of the mission. Contractor shall provide sufficient resources and established backup plans to provide continual child advocacy services without a lapse of service of any kind. Contractor shall provide a written plan for how it intends to provide service coverage in the event of a short-term (less than 48 hours) unscheduled absence and a long-term absence (in excess of 48 hours) (i.e. illness, leave, military duty, etc.). The contractor shall report monthly the cumulative turnover rates as part of the MSR. The contractor will inform the government of staff turnover and new hires. The contractor will have a standardized interview process, appropriate for each position, that include diverse and appropriate questions and panels. The contractor shall offer first right of refusal to Administrative and Data Specialist. The contractor shall offer first right of refusal to the Marketing, IT and Outreach Specialist. The contractor shall ensure they provide relevant and mandated training for all staff, such as: mandated PSB-CY MDT training, child abuse/neglect training, reporting procedures or other relevant or mandated training for staff, as deemed appropriate by the FAPM. Each position will have specified annual training designated by the COR and FAPM, and paid for by the contractor, if there is a cost associated, to ensure staff are kept abreast of new and relevant skills.

1.10 Post Award Meeting: The Contractor shall provide minutes for kickoff meeting within five calendar days of the contract award IAW Federal Acquisition Regulation (FAR) Subpart 42.5. Meeting will be held at Fort Bragg Soldier Support Center, Bldg. 4-2843, 3rd floor, Normandy Drive, Fort Bragg, NC 28310, with the following minimum personnel in attendance KO, CORs, and FAP Manager (FAPM). The purpose of this meeting is to achieve a clear and mutual understanding of all contract requirements and identify and resolve any potential problems. Meetings can be conducted in person, via TEAMS, video-teleconference or via telephonic conference call. This meeting is not a substitute for the contractor fully understanding the work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. The Government shall provide minutes documenting post award conference within five calendar days after the meeting.

1.11 Interim Progress Review (IPR) Meetings: The KO, COR, and other government personnel, as appropriate, will meet periodically with the contractor to review the contractor's performance. Meetings will be conducted at Fort Bragg or via teleconference. At these meetings the COR will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the government of problems, if any, being experienced. The KO will conduct a quarterly KO Meeting in person, MS TEAMS, or via email to access and resolve any contractual issues or concerns. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. The contractor shall provide minutes documenting the post award meeting to the COR and KO within five workdays after the meeting.

1.12 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, sending emails, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall ensure that all documents or reports produced by contractor employees are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.12.1I dentification Badges: All contractor personnel shall wear the Government provided ACS badge IAW the Fort Bragg ACS and Fort Bragg FAP Standing Operating Procedures (SOPs) in a visible area at all times during performance of this contract.

1.13 Phase-in Period: The Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this contract. The Contractor shall have all personnel on board by the end of the fifteen (15) calendar day Phase-in period. During the Phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the start of the base period of performance. The Contractor shall obtain their CAC or other form of government identifications, complete any specific government training, and conduct inventory and transfer of incidental GFP during the Phase- in period. The Contractor shall have Key Personnel identified in PWS paragraph 1.8 must be on-board during the entire Phase-in period.

1.13.1 Phase-out Period: The contractor shall support phase-out activities necessary to transition when this contract reaches the end of the performance period. The Contractor shall provide a phase-out plan to the KO for approval 120 calendar days prior to contract completion. The phase-out plan shall describe how the contractor shall approach the following issues: employee notification, retention of adequate workforce, turn-over of work-in progress, transfer of data and information and any other actions required to ensure continuity of operations. The contractor shall provide a certified list (notarized on Contractor letterhead), of all service employees on the contractor’s and/or subcontractor’s payroll together with anniversary dates of employment to the COR and KO no later than 30 calendar days prior to contract completion. During the phase-out period, the incumbent shall be fully responsible for performance of all contract services. The Government reserves the right to conduct site visits in conjunction with the solicitation of offers for the follow-on contract. The incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successor contractor. With regard to the successor contractor’s access to incumbent employees, the contractor shall permit a recruitment notice be placed in each facility.

1.14 Proof of Insurance: The contractor shall provide proof of insurance IAW FAR clause 52.228-5, Insurance – Work on a Government installation. Required insurance coverage should cover liability from using Non-Tactical Vehicles (NTV). A copy of the insurance policies and proof of payment shall be submitted to the COR and KO within ten calendar days of contract award and annually thereafter, or at time of policies renewal.

1.15 Monthly Status Report (MSR): The contract employee shall submit the MSR NLT the 10th day of each month to FAPM and COR. The MSR shall include activities of those assigned to the project, problems encountered, , and workload performed during the previous month. At a minimum, the contract employee shall report:

· Workload data

· Summarize administrative/record keeping task workload to include number of client files processed, number of documents uploaded into database, and number of files signed in/out.

· Briefings/ Training

· Hours conducting research

1.16. Standards of Conduct: The Contractor shall maintain satisfactory standards of contract employee competency and conduct, and for taking disciplinary actions against Contractor personnel. The Contractor shall remove from the job site any Contract employee found under the influence of alcohol, illegal drugs, or any other incapacitating agent during the tour of duty. The Contractor shall remove any employee whose conduct or appearance debase or discredit Fort Bragg or the Department of the Army. The Government reserves the right to require removal from the job site of any Contract employee who endangers persons or property, whose continued employment is inconsistent with the interests of military security, or whose presence deters the accomplishment of required services. In such cases, the COR shall advise the Contractor of the reason for requesting an employee's removal, or withdrawal of his authorization to enter the installation. The Government’s exercise of its right to grant and revoke access by particular individual(s) to its facilities shall not constitute a breach or change to this task order; regardless of whether said individual(s) is employed by the Contractor, and regardless of whether said individual(s) is thereby precluded from performing work under the task order.”

PART 2- DEFINITIONS & ACRONYMS

2.DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER(KO) A person with authority to enter into, administer, and or terminate contracts/contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3 CONTRACTING OFFICER'S EPRESENTATIVE (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.