DFA BRIDGE PWS.pdf

DRAFT

Performance Work Statement (PWS)

Fort Stewart Food Service-Dining Facility Attendant Service:

Vision Statement

Provide a quality services in support of the installation food service program that supports the warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses dining facility sanitation and janitorial duties. Performance criteria for overall dining facility duties fall under military management personnel responsibilities.

1 Introduction This PWS is developed to support Ft Stewart/ Hunter Army Airfield GA installation food service requirements to meet Dining Facility Attendant Service (DFA) needs at 12 Dining Facilities. The Contractor shall provide quality services in support of the installation food service program that supports the Warfighter with flexible, efficient and cost effective service.

The service outlined in this requirement encompasses Dining Facility sanitation and janitorial duties. Performance criteria for overall Dining Facility duties fall under military food service responsibilities.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality food program that supports the warfighter with flexible, efficient and cost effective contract food service support.

2 Requirements This section describes the general requirements for this effort.

2.1 General

This is a non-personal services contract to provide Dining Facility Attendant Service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Contract service providers shall be accountable solely to the

Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

2.1.1 Scope

The Contractor shall successfully transition food service support operations and be fully staffed with qualified personnel that meet or exceed the qualifications stated in this PWS.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, personnel, equipment, materials and supplies exception of Government Furnished Property (GFP), to perform activities that comprise the full operation of an Army Dining Facility. This service includes, performance related to administrative, custodial, and sanitation functions, in the Dining Facilities. They promulgate both existing and maturing concepts, responsibilities, policy, and implementing procedures. The Contractor shall perform to the standards in this contract.

2.1.3 General Information

The Period of Performance (PoP) shall be for a Base Period of six (6) months plus three

(3) two-month option periods.

2.1.4 Place of Performance and Hours of Operation

IAW PARC Policy Alert 14-33, Homeland Security Presidential Directive 12 (HSPD-12) issued 31 Dec 13; Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at Fort Stewart/ Hunter Army Airfield, Georgia government facilities. This PWS is developed to support Ft Stewart/ Hunter Army Airfield GA installation DFA Service requirements to meet requirements at 12 Dining Facilities.

Requirements for HC Banding outlines workload requirements for each facility listed in this contract.

Terms:

1. Normal Weekday Bands: 5 days a week, Monday Friday

2. Normal Weekend Bands: Saturday and Sunday

3. Federal, DONSA, and Training Holiday Bands: Friday thru Monday

Hours of Operation: Normal Hours. The meal service hours for each dining facilities are listed in Technical Exhibit F. These hours are subject to change based upon supported unit requirements. Occasionally this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the Government. The Contractor shall be responsible for providing services, two (2) hours prior to the scheduled start of meal service for the first meal of the day to two (2) hours following the scheduled close of meal service for the day. Operational hours will be provided by the COR at the beginning of each month but typically remains standard. Services will be required seven (7) days per week but will typically be curtailed or reduced on weekends and holidays. General meal services periods are expected to occur between these hours:

(A) Dining Room (5 Weekdays)

Breakfast: 0630-0800

Lunch: 1130-1300

Dinner: 1700-1830

(B) Dining Room (Weekends and Federal Holidays)

Breakfast: 0800-930

Lunch: 1130-1300

Dinner: 1700-1830

(C) Drive Thru (Weekdays, Weekends and Holidays)

Breakfast: 0430-0900

Lunch: 1100-1430

Dinner: 1600-1800

(D) Grab in Go (Weekdays. Thanksgiving and Christmas Day Breakfast Only TBD)

Breakfast: 0800-0900

Lunch: 1300-1400

Dinner: 1600-1730

Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, alerts, training exercises, and troop movements.

The Administration Contracting Officer (AKO) may authorize the Contractor to provide extended services by giving four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications are subject;

however, notifications will be given as soon as possible.

2.1.5 Recognized/Government Holidays

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January

Presidents Day 3rd Monday of February

Memorial Day Last Monday of May

Independence Day 4th day of July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

2.1.7 Emergency Services

The contractor shall be responsible for providing medical services to its employees. Emergency medical services will be provided by the government to support lifesaving injuries or illnesses until proper medical support can be administered from an external source to the government from a medical treatment facility or transport. This does not include contractor employees that are military retirees or dependents working for the contractor on Army installations.

2.1.8 Contract Administration and Management

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement. The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement.

The contractor must maintain continuity between the support operations at Ft Stewart/ Hunter Army Airfield GA. and the contractor's corporate offices. The contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks.

The contractor shall provide administrative support to employees in accordance to state and federal employment policies (time keeping, leave processing, pay, emergency needs). The contractor shall establish and maintain files. Files remain the property of the government and are turned over to the government upon established destruction dates or upon contract termination or completion.

2.1.9 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The QCP is addressed at paragraph 4.2

2.1.10 Government Point of Contact (POC)

The KO or their designated representative will be the point the contact concerning administration and performance of the contract. Designation of government personnel (Contracting Officer Representatives and Assistant CORs) and their limitations will be made in writing by the contracting activity. The COR will be designated on official letterhead and signed by the appropriate Contracting Officer. The COR monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.1.11 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. The prime contractor shall submit subcontracting plan (IAW FAR part 19.9) to the Contracting Officer (KO) for approval.

Contractors shall not add subcontractors without approval from the KO. Contractors are responsible for filing subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier subcontractors must inform their subcontractor to enter their reports in eSRS under the flow down requirement. Contractors shall provide a notification e-mail address in the report for the federal government agency.

2.1.12 Contractor Employees

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the labor categories as defined in the Labor Categories document (see related documents), labor rates, and man-hours utilized in the performance of each TO (PWS line item) issued hereunder will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.1.13 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Security

All Contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable National Agency Check (NAC). Visitor Group Security Agreement. The Contractor shall sign a Contractor Visitor Group Security Agreement IAW Ft Stewart/ Hunter Army Airfield local policy to protect classified information involved in performance under this contract or TO. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances; reports; security checks; security guidance; emergency protection; protection of Government resources; periodic security reviews; and other responsibilities, as required.

2.2.1.1 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I-551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

2.2.1.2 Employee Health, Hygiene, and Dress Code

The contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in TB MED 530, Paragraph 2-2 /NAVMED P-5010-1/AFMAN 48-147 IP pg.25 for contractor employees. The Contractor (to include subcontractors) shall wear and display an Identification (ID) Badge. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. Contractor employees that have not been issued an identification badge shall coordinate with the COR to obtain appropriate security clearance. The Contractor shall ensure employees wear an approved government uniform. The Contractor shall submit uniform to the government 30 days prior to the beginning the contract to determine acceptability.

2.2.1.3 Employee Conduct, Behavior, and Ethics

The contractor employees shall comply with all applicable Government regulations, policies and procedures. The contractor shall ensure all personnel employed under this contract conform to conduct regulations contained in FAR 52.203-13 Contractor Code of Business Ethics and Conduct. The government may, at its sole discretion, direct the contractor to remove any contractor employee from the government premises. Removal does not relieve the contractor of the responsibility to continue providing the services required under the contract.

2.2.1.4 Contingency Plan

The Contractor provide and maintain a contingency plan for continuation of performance of services under this contract should acts of God, labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. Written plan submitted to the Administration Contracting Officer (AKO) not later than 20 days after award of contract.

Plan will be approved by the Government. The Contractor shall open additional and close operating Dining Facilities as required by the installation feeding mission during contingencies and emergencies with the approval of the AKO. Contractor provides service, or discontinues service, by way of a 72 hour advance notification.

2.2.1.5 DoD Level I Antiterrorism Training (AT)

Pursuant to Department of Defense Instruction Number 2000.16, "DoD Antiterrorism (AT) Standards, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I Awareness Training within five (5) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the AKO, if a COR is not assigned) within five (5) calendar days after completion of training or within five (5) days from the date that its new employees start work on the Federal installation (whichever comes first). This is required for all Contractor employees and subcontractor personnel. AT Level I awareness training is available at https://atlevel1.dtic.mil/at .

Note: The website for the Information Awareness Training is https://ia.signal.army.mil/DoDIAA/ and the website for the Antiterrorism Level I Awareness Training is https://atlevel1.dtic.mil/at/ .Completion of both is solely the responsibility of the Contractor.

In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided the KO or designee along with all associated cost or schedule impacts to the contract.

The Contractor shall brief all personnel performing work under this contract on the local iWATCH program [training standards provided by the requiring activity Anti-Terrorism Office (ATO)]. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract.

OPSEC Training: Per AR 530-1, Operations Security, the Contractor shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

2.2.1.6 Organizational Conflict of Interest

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.1.7 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers. E-Verify are the best means for determining employment eligibility of new hires and the validity of their Social Security numbers.

2.2.2 Safety

Safety Rules and Regulations: In performing the services required hereunder, the contractor shall conform to all safety rules and regulations applicable to the subsistence building and facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the cognizant COR on the day of the accident or not later than the next working day if the accident occurred during other than normal working hours. Any accident involving personal injury resulting in possible hospitalization or lost time from work or death shall be reported within one work day to the COR who may relay the report to the safety officer.

Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately.

2.2.3 Special Training Requirements

The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. Project Manager for Installation Food Service Operations. An on-site Contract (Project) Manager shall have the authority to obligate the company and be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards.

2.2.3.1 Key Personnel: The Project Manager (PM): The PM shall be a single point of contact for the KO and Contracting Officers Representative (COR). The name of the Project Manager (PM) shall be provided to the Government as part of the Contractors proposal. During any absence of the PM, only one (1) alternate shall have full authority to act for the Contractor on all matters relating to work performed under the resulting contract.

Minimum Qualifications:

a. Current 40-hour Sanitation Certification as defined in as defined in section 6.1.1 (within 4 years)

Dining Facility Attendant (DFA) Supervisor: The Contractor shall provide a DFA Supervisor and alternate for each dining facility listed to oversee sanitation and custodial work, supervise employees and coordinate schedules with the Military Dining Manager to meet the specified performance standards.

Minimum Qualifications:

a. Current 40-hour Sanitation Certification as defined in section 6.1.1 (within four (4) years).

2.2.4 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractors Quality Control Plan shall include provisions to enforce environmental policies at the supporting dining facility operations.

3.0 Performance Requirements and Standards

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation and Custodial Operations

Perform janitorial duties in support of dining facility operations. Perform Sanitation duties as prescribed in this section.

3.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations.

Clean all non-food contact surfaces in designated serving and self service locations (e.g. Floors, walls, windows, doors, rest rooms, fixtures, employee locker rooms, etc.). Clean and sanitize food contact surfaces and equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, condiment areas, trays, silverware, cups and mugs, bussing equipment, beverage dispensing machines, nozzles and dining tables).

Clean/sanitize and air dry food contact surfaces and equipment, utensils using appropriate methods listed in TB MED 530 Paragraph 4-6. Protect clean and sanitized equipment and utensils from contamination between uses and clean and sanitize storage compartments of ice making machines, Freezers, Reach in/Roll Through/Walk In refrigerators and refrigerated display cases.

Performance Standards

a) STD: Maintain wash, rinse, sanitize sinks at proper temperatures for manual ware washing in three-compartment sinks. IAW TB MED 530, Paragraph 4-603.14

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Provide clean dinnerware. Flatware protected from cross contamination. Utensils is visibly free of grease, food particles and foreign matter prior to use. Sanitize all dinnerware in mechanical dishwashing machine. TB MED 530 Chapter 4-501.110, 4-501.112, 4-501.113, 4-

501.114, 4-501.115, 4-904.11, CFR 178.1010

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: Adequately stock dispensing units to support mechanical and manual ware washing equipment. The Contractor shall furnish and maintain expendables cleaning supplies. For information purposes a typical supplies list is provided in TE E in this contract.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Equipment to large to fit in three compartment sinks shall be cleaned and sanitized after each use using alternative procedures listed in TB MED 530, Paragraph 4-301.12(C), 4-603.15

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

e) STD: Food Contact Surfaces-equipment will be cleaned and sanitized before, during and after meal period IAW TB MED 530 Paragraph 4-6, 4-7

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

f) STD: Non-food contact surfaces and equipment (e.g. kitchen floors, walls, storage rooms and rest rooms) will be cleaned before, during and after meal period IAW TB MED 530, Paragraph 4-6

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

g) STD: The Contractor shall clean exhaust hoods and filters for dining facilities. Cleaned to prevent grease, oily sludge buildup and the approve quality control plan. At frequent intervals IAW TB MED 530, Paragraph 4-602.13

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.1 The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks

The Contractor shall clean, sanitize and air dry utensils, pot and pans using appropriate methods listed in TB MED 530. All equipment and utensils shall be protected, cleaned and sanitized from contamination between uses. Equipment too large to fit in three compartment sinks (e.g.

warming cabinets, ice making machines,) shall be cleaned and sanitized after each use using alternative procedures listed in TB MED 530, Paragraph 4-301.12(C), and 4-603.15 Performance Standards

a) STD: Pot and Pan sinks shall be maintained and operated IAW TB MED 530, Paragraph 4-

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Pots and pans shall be clean and sanitized IAW TB MED 503 Para 4-6, 4-7.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.2 The Contractor shall operate and maintain the mechanical dishwashing machine.

The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the user manual and TB MED 530. All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: Mechanical dishwashing machine shall be operated IAW TB MED 530, Paragraph 4-

501.110 and applicable users manual.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.3 The Contractor shall clean and sanitize dinnerware for dining facility operations.

The Contractor shall clean and sanitize dinnerware (plates, cups, trays and dinning utensils) using the mechanical dishwashing machine using appropriate methods listed in the user manual and TB MED 530. All supporting dinnerware shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: The contractor shall clean, sanitize, buss and replace cups, plates, dinnerware, trays during meal serving periods IAW TB MED 530 Chapter 4-501.110, 4-501.112, 4-501.113, 4- 501.114, 4-501.115, 4-904.11, and CFR 178.1010

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.4 The Contractor shall buss and replace dinnerware carts during meal serving periods

The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the user manual and TB MED 530. All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: The contractor shall clean, sanitize, and replace bussing carts during meal serving periods IAW TB MED 530 Chapter 4-501.110, 4-501.112, 4-501.113, 4-501.114, 4-501.115, 4- 904.11, and CFR 178.1010

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.1.5 The Contractor shall clean and sanitize food contact surfaces for dining facility operations.

The Contractor shall clean and sanitize food contact surfaces and equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, condiment areas, drink dispensers, display refrigerators and warmers). Equipment too large to fit in three compartment sinks (e.g. warming cabinets, ice making machines,) shall be cleaned and sanitized after each use or the approved cleaning schedule using alternative procedures listed in TB MED

530. Food preparation equipment used by military food service personnel in kitchen areas and serving lines (e.g. oven, stoves, griddles, and meat slicers) to prepare meals are excluded from the DFA cleaning and sanitizing task.

Performance Standards

a) STD: STD: Equipment shall be cleaned and sanitized IAW TB MED 530, Paragraph 4- 301.12(C), and 4-603.15

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2 The Contractor shall clean and maintain dining facility interior and exterior areas.

Dining Room Service. The contractor shall maintain dining areas and provide dining room service to meet the performance requirements listed in the standards.

Performance Standards

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds. Work performed weekly IAW the approved cleaning schedule. Dining area and furniture are visibly free of dirt, grease, residue and food particles. TB MED 530, Paragraph 4-601.11

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat without delay. Appropriate condiments are available without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day. IAW TB MEB 530 Paragraph 4-601.11

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners. Spills cleaned and soiled trays bussed within 5 minutes of occurrence. TB MED 530, Paragraph 6-501.12

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Buss and replace tray carts during meal serving periods. Space available, without diner delay, for soiled trays 100% of the time.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

e) STD: Remove and replace tablecloths when stained or heavily soiled. Tablecloths are clean and in place by the scheduled start of each meal serving period. TB MED 530, Paragraph 4- 801.11, 4-802.11, 4-803.11

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

f) STD: Clean restrooms, hand washing stations and employee locker rooms. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Trash has been removed and new liners installed in waste containers. Dispensers are supplied with manufactures recommended products. Paper towels, toilet tissue and soap are available during operations 100% of the time. IAW TB MED 530 and approved cleaning schedule.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

g) STD: Clean walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris. IAW TB MED 530 6-201.11 and approved cleaning schedule

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

h) STD: Maintain and clean all dining facility floors before, during and after each meal service.

Wax and buff floors IAW the approved cleaning schedule and TB MEB 530 Paragraph 6-501.13

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

i) STD: Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the approve quality control plan. Snow and ice, or sand is removed from sidewalks, and access areas within 10 feet of the dining facilities entrances.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

j) STD: Dispose trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full. Used grease and oil are disposed in proper containers.

Clean surrounding areas of waste and recycling containers daily or as required. TB MED 530, 5- 402.13, 5-501.116. The contractor shall follow installation, local, state and federal policies concerning recycling and environmental waste program. TB MED 530, Paragraph 5-503.11, Environmental Compliance and Protection Manual, MCO P5090.2.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

k) STD: Display and remove holiday decorations. Contractor furnished decorations are displayed on the day of the Army’s birthday and 1-week prior to Thanksgiving and Christmas.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.1 The Contractor shall maintain and prepare dining room service operations.

This task includes dinning room chairs, tables, booth, chair legs, rungs and framework, walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds Performance Standards

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, ceiling fans, TVs, pictures, wall art, artificial plants, light fixtures, globes/lenses, trophies/display cases, drapes/curtains and venetian blinds. Work performed weekly IAW the approved cleaning schedule. TB MED 530, Paragraph 4-601.11

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat without delay. Condiment containers and napkin holders are visibly clean and contain product.

All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day. IAW TB MEB 530 Paragraph 4-601.11

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners during meal service. Spills cleaned and soiled trays bussed within 5 minutes of occurrence. TB MED 530, Paragraph 6-501.12

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Remove and replace tablecloths when stained or heavily soiled when in use. Tablecloths are clean and in place by the scheduled start of each meal serving period. TB MED 530, Paragraph 4-801.11, 4-802.11, 4-803.11

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

e) STD: Display and remove holiday decorations. Contractor furnished decorations are displayed on the day of the Army’s birthday and 1-week prior to Thanksgiving and Christmas.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.2 The Contractor shall clean employee and patron restrooms, hand washing stations, employee locker rooms, and ceilings for dining facility operations.

Fixtures, partitions, and mirrors shall be visibly free of dirt, grime, grease, residue and foreign matter prior to the schedule start of each meal serving period and prior to closing of day.

Performance Standards

a) STD: Clean restrooms, hand washing stations and employee locker rooms. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Trash has been removed and new liners installed in waste containers. Dispensers are supplied with manufactures recommended products. Paper towels, toilet tissue and soap are available during operations 100% of the time. IAW TB MED 530 and approved cleaning schedule.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Clean restroom walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris before, during and after each meal IAW TB MED 530 6-501.11-13 and approved cleaning schedule.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.3 The Contractor shall clean walls, doors, windows and ceilings. Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris.

Performance Standards

a) STD: Clean walls in entry ways, dining room and kitchen. Clean doors, windows and ceilings.

Walls, doors, windows and ceilings are visibly free of dust, dirt, grease and debris. IAW TB MED 530 6-501.11-13 and approved cleaning schedule

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.4 The Contractor shall clean floors and floor coverings in all areas of the dining facility.

Floor coverings included are exterior and interior floor areas of the building.

Performance Standards

a) STD: Maintain and clean interior dining facility floors before, during and after each meal service. Vacuum, wax and buff floors IAW the approved cleaning schedule and TB MEB 530 Paragraph 6-501.13

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the approve quality control plan. Snow and ice, or sand is removed from sidewalks, and access areas within 10 feet of the dining facilities entrances.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.5 The Contractor shall dispose trash, waste, and grease/oil at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full.

Trash shall be removed and new liners installed in waste containers in all areas. The contractor shall clean surrounding areas of waste and recycling containers daily or as required. The Contractor shall follow installation, local, state and federal policies concerning recycling and environmental waste program.

Performance Standards

a) STD: Dispose trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Used grease and oil are disposed in proper containers.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

c) STD: Follow installation, local, state and federal policies concerning recycling and environmental waste program. TB MED 530, Paragraph 5-503.11, Environmental Compliance and Protection Manual, MCO P5090.2.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

d) STD: Clean waste and recycling containers daily or as prescribed in the cleaning schedule.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2.6 The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support custodial duties, sanitation and personal hygiene practices.

Custodial supplies (e.g. paper towels, scrub pads, cleaning solutions) are available during operations to support cleaning of the dining facility. Sanitation supplies (e.g. mechanical and manual dishwasher dispensers, hand wash dispensers, bowl capsules, cleaning solutions) are available during operations to support cleaning and sanitation operations. All napkin and towel dispensers are refilled with napkins before, during and after the meal period. For information purposes a typical supplies list is provided in TE, E- Expendable, and Durable Supplies.

Performance Standards

a) STD: Maintain dispensers filled with appropriate chemicals while performing duties to support mechanical and manual ware washing.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

b) STD: Maintain dispensers filled at all times with appropriate towels and hand wash soap to support all employee and patron handwashing sinks.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.2 Transition

The contractor shall follow the transition plan submitted and keep the Government fully informed of status throughout the transition period. Throughout the phase-in/phase-out periods, it is essential that attention be given to minimize interruptions or delays to work in progress that would impact the mission. The contractor must plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

4.0 Performance Requirement Summary Matrix

4.1 Quality Assurance

The Contractor shall have work complete and ready for inspection in accordance with all terms of the contract. The Government will conduct quality assurance evaluations to measure overall performance and determine contract payment. Government will conduct inspections according to the appropriate random and planned surveillance method, to compare the Contractor's performance to contract requirements and standards. Quality Assurance Surveillance Plan (QASP) is provided to the contractor "For information Only" and is not part of the contract.

4.2. Quality Control Plan

Provisions: The Quality Control Plan should include the following:

1. An organization chart which provides for QC personnel to have direct accountability to the contractor's top management.

2. An inspection system covering all tasks and services required by this contract.

a. The system shall include those areas to be inspected on a routine or unscheduled basis, the frequency of inspections, documentation forms, individuals that will perform the inspections and the follow-up procedures.

b. A method or methods of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

c. The method of documenting and enforcing QC operations.

d. A Process action plan to correct and prevent continuous deficiencies and defects.

3. The contractor shall develop, post, and maintain approved infrequent cleaning schedule that addresses items/areas not cleaned as a part of meal preparation and clean up tasks. Schedules shall be updated and posted as changes are approved. This would include (but is not limited to) items such as;

a. Window and screen cleaning

b. Ice machine and milk machine cleaning

c. Cleaning of hoods over food preparation equipment

d. Refrigerator and freezer cleaning (includes walk-ins)

e. Stripping, waxing and buffing of floors

f. Grease Filters, vent covers and HVAC return covers.

4. Methods of communication with the Government regarding quality and contract performance.

5. A monthly reporting system to the Contractor's home office.

Elements of the Plan: The QC Plan must ensure the enforcement of the required standards for:

1. Personnel health and hygiene.

2. Workplace Safety

3. Fire prevention and evacuation.

4. Environmental protection.

5. Energy conservation.

6. Employee training.

7. HAZMAT Program.

8. Hazard communication standards (OSHA) for use of chemicals

9. Hazard Analysis Critical Control Point (HACCP) Plan.

10. Security and use of Government Property

4.3. Contractor Payment

Contractor Payment. The Contractor will receive the maximum monthly contract payment when contract requirements have been met and each PRS service is performed within the established AQL; e.g., number of recorded defects does not exceed the number allowed.

Payment Reductions. When the Contractor fails to meet contract requirements of those services listed on the PRS; e.g., the number of recorded defects exceeds the number of allowable defects (AQL); performance will be deemed defective. The Contractor will be subject to a reduction in contract price based on the value of the service established by the percentages in column 5 of the PRS. Payment for services not conforming to the specified AQL will be calculated as described below.

Determining PRS Reductions for Random Sampling. To determine a reduction in contract payment for unacceptable service, the maximum contract payment per month (column 5) is multiplied by the percentage of the sample found unacceptable. The total number of defectives found, not just those in excess of the reject level, are used to determine the percentage of the sample found unacceptable.

Example: Assume the maximum monthly contract payment is $250,000.00, an AQL of 10%, and a Lot Size of 155 units. Using ANSI/ASQCZ1.4, General Inspection Level II, Normal Degree of Inspection, the resulting Sample Size would be 32 units with a Reject Level of 8 Defects. If 10 defects were found during the evaluation period the payment computation would be as follows:

Example payment computation for PRS random inspection:

(1) Maximum monthly contract payment $ 250,000.00

(2) Maximum payment percentage (from PRS) is 15% x .15

(3) Maximum payment for acceptable work $ 37,500.00

(4) Percentage of sample found unacceptable:

10 defects exceeds reject level of 8 defects divided by the sample size (10/32 = .31)

(5) Unacceptable percentage 31% x .31

(6) Reduction for unacceptable work (line 3 X line 5) $ 11,625.00

Determining PRS Reductions for Planned Sampling. To determine a reduction in contract payment for unacceptable service the maximum contract payment per month (column 5) is multiplied by the percentage of the sample found unacceptable. The total number of defectives found, not just those in excess of the reject level are used to determine the percentage of the sample found unacceptable. To determine the accept and reject level (different from random sampling) the number of defects is divided by the lot size and rounded at .5 to the next whole number.

Example: Assume the maximum monthly contract payment is $250,000.00, an AQL of 4%, and a Lot Size of 50 units. Using ANSI/ASQCZ1.4, Inspection Level II, Normal Degree of Inspection, the resulting Sample Size would be 8 units. Next, multiply 4% (AQL from PRS) times 50 (lot size). The resulting 2 is the number of allowable defects. The established reject level would be 3 defects. If 5 defects were found during the evaluation period the payment computation would be as follows:

Example payment computation for PRS planned inspection:

(1) Maximum contract payment per month $ 250,000.00

(2) Maximum payment percentage is 4% x .04

(3) Maximum payment for acceptable work $ 10,000.00

(4) Percentage of sample found unacceptable:

Five defects exceed the reject level of 3 defects.

Divide the number of defects by the lot size (5/50 =.10)

(5) Unacceptable percentage 10% x .10

(6) Reduction for unacceptable work (line 3 x line 5) $ 1000.00

Re-inspection Fee. This fee would not be used in most cost reimbursement type contracts as the cost would simply be placed back on the contract.

EXAMPLE OF REINSPECTION FEE COMPUTATION:

(1) SALARY OF QAE'S PERFORMING INSPECTIONS AVG YEARLY SALARY AT

STEP 5 $ 38,000

(2) FRINGE BENEFITS AVG SALARY (LINE 1)

$ 38,000 OMB FTP RATE 29.65% x.2965

$11,267

(3) AVG SALARY W/BENEFITS $ 49,267

(4) HOURLY RATE (ROUNDED)

AVG SALARY W/BENEFITS (LINE 3) $ 49,267 =$28.25

FTE…