PWS_OPI Transcription_04092024.docx

PERFORMANCE WORK STATEMENT (PWS)

Transcription and Coding Services

25 May 2023

NOTE TO OUR CUSTOMERS: THIS TEMPLATE MUST BE TAILORED FOR YOUR AGENCY BY INCLUDING YOUR UNIQUE REQUIREMENTS, QUANTITIES FOR WORKLOAD, SPECIFIC SURVEILLANCE TECHNIQUES, ETC. ANY QUESTIONS REGARDING THIS TEMPLATE SHOULD BE ADDRESSED TO YOUR CONTRACT SPECIALIST/CONTRACTING OFFICER.

GENERAL AND FILL-IN INFORMATION IS PRESENTED IN BLUE ITALICS. PLEASE DELETE ALL BLUE ITALICS WHEN FINALIZING THE PWS.

DO NOT DELETE ANY PARAGRAPH TITLES. IF THE PARAGRAPH DOES NOT APPLY TO YOUR REQUIREMENT, SIMPLY REPLACE THE PARAGRAPH TEXT WITH “NOT APPLICABLE”.

1. GENERAL:

1.1. Description of Services/Introduction: This is a non-personal services contract to provide transcription and coding services in linguistic features in six languages: Modern Standard Arabic (ARB), Chinese-Mandarin (CMN), Korean (KOR), Persian-Farsi (PES), Russian (RUS) and Spanish (SPA). The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the services defined in this PWS except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: The Department of Defense INSTRUCTION (DoDI 5160.71, 2019) states that the Defense Language Proficiency Testing (DLPT) System—in reading, listening, and speaking, to include the foreign language Oral Proficiency Interview (OPI)—is an essential component of the Defense Language Testing Program within the Defense Language Program. The purpose of the transcription correction and Conversation Analysis (CA) coding project is to optimize the Defense Language Proficiency Speaking Test, i.e., the OPI 2000 and associated test operation activities.

1.3. Objectives: To correct machine generated transcripts of Oral Proficiency Interview (OPI) samples using the Transcription Domino System at the Defense Language Foreign Language Center (DLIFLC), Language Proficiency Assessment Directorate (LPAD), Proficiency Standards Division (PSD) based on the LPAD transcription correction and coding guidelines.

1.4. Scope:

1.4.1 Correct machine generated transcripts of speech samples according to LPAD correction guidelines. Services include:

· Individual transcripts: correct 50 speech samples in each of the six (6) languages ARB, CMN, KOR, PES, RUS and SPA, adhering to the LPAD guidelines.

· Proofread: perform a quality control of corrected transcripts adhering to the LPAD guidelines.

1.4.2 Code 50 corrected transcripts for each of the six languages with linguistic features based on the LPAD Codebooks.

· Code 50 corrected transcripts with linguistic features adhering to the LPAD coding guidelines.

· Proofread: perform a quality control of coding adhering to the LPAD guidelines.

1.5. Procedure

1.5.1. Procedure for transcription correction, and quality control:

(1) LPAD will provide a 2-day virtual orientation (Orientation #1-Transcription correction)

a. Half day for TRANSCRIPTION-Domino (TRANS-Domino) training conducted by the LPAD IT team, including account set-up, instructions for the TRANS-Domino system.

b. Half day for familiarizing transcription correction guidelines, language-general and language-specific markup guidelines in those six languages.

c. One day for transcription-correction practice in TRANS-Domino. Norming assignments will be given at the end of the practice.

(2) Contractors shall turn in their assignments within a week for measuring inter-transcriber agreement after the orientation. Those who do not meet 80% of inter-transcriber agreement will be given a one-time individual remedial session. Those who do not demonstrate an improvement in transcription quality after the remediation will be dismissed.

(3) For those who meet inter-transcriber agreement requirement, they can begin correcting the 50 transcripts independently on TRANS-Domino. It is expected approximately an hour to transcribe/correct a 5-minute audio segment.

(4) Quality of transcription-correction is checked by LPAD TLEs.

1.5.2. Procedure for coding of linguistic features

(1) LPAD will provide a 2-day virtual orientation (Orientation #2-Coding)

a. Day 1: Introduction to Conversation Analysis coding.

b. Day 2: Practice of coding in the six required languages. Norming assignments will be given at the end of the practice.

(2) Contractors shall turn in their assignments within a week for measuring inter-coder reliability. Those who do not meet kappa .85 for the required linguistic features based on PSD coding standards will get a one-time individual remedial session. Those who do not demonstrate an improvement in coding quality after the remediation will be dismissed.

(3) For those who meet inter-coder agreement requirement, they can begin coding the 50 corrected transcripts independently on TRANS-Domino, adhering to the PSD-supplied Codebooks.

(4) Quality of coding is checked by LPAD TLEs.

1.6. Period of Performance: The period of performance shall be for one Base Year.

1.7. General Information

1.7.1. Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-4, Inspection of Services – Fixed-Price).

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The QCP shall be provided to the Contracting Officer (KO) and contract specialist via e-mail within 10 business days of the performance start date. The Government will accept or return the QCP for revision within 10 business days. Any change to the QCP after initial acceptance requires the review and acceptance by the KO.

1.7.2. Quality Assurance: The Government will evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed IAW the requirements of the contract.

1.7.3. Federal Government Holidays:

1.7.4. Hours of Operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.7.5. Place of Performance: The work to be performed under this contract will be performed anywhere in the Continental United States (CONUS), Alaska, Hawaii and U.S. territories.

1.7.6. Security Requirements: Contractor personnel performing work under this contract must maintain a current listing of employees. The list shall include the employee's name, social security number and all information required for background checks to meet installation access requirements to be accomplished by the installation Security Office if contract work involves unescorted entry to government restricted areas or other sensitive areas designated by the installation commander. For each employee, the Contractor shall provide the type and date of federal background investigation conducted on each designated employee. If no investigation has been conducted, the DLIFLC will conduct a background investigation (NACI or NACLC) in order to determinate eligibility for government access. The list shall be provided to the Program Manager and sponsoring agency’s Security Manager. An updated listing shall be provided when an employee's status or information changes.

Contractor personnel (to include subcontractors) performing work under this contract must have a favorable background investigation to access the non-classified internet protocol router network (NIPRNET). In addition, access to the Fort Leavenworth NIPRNET is limited to United States citizens.

Additionally, see paragraph 1.6.23 for security requirements regarding personnel fulfilling information technology/information assurance tasks.

1.7.6.1. Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.7.6.2. Key Control (not applicable): The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.7.6.2.1. In the event keys are lost or duplicated, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.6.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.7.6.3. Lock Combinations (not applicable): The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.6.4. Key-pad Access Control (not applicable): The Contractor shall establish and implement methods of making sure all key-pad access control numbers issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No key-pad access control numbers issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key-pad access number control that shall be included in the Quality Control Plan. The Contractor shall immediately report any occurrences of compromised key-pad access control numbers to the Contracting Officer’s Representative (COR). The Contractor shall prohibit the use of Government issued key-pad access control numbers by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.7.7. Special Qualifications: None, except for the nondisclosure agreement and technical ability to work in the Transcription Domino System.

1.7.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity IAW Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically, as-need basis, with the contractor to review the contractor's performance. In progress reviews (IPR) will be held at least quarterly. At a minimum, the Contracting Officer, COR, and Contractor Lead shall attend these IPRs. At these meetings the Government will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.7.9. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.10. Key Personnel: The follow personnel are considered key personnel by the Government: Project Manager (PM), administrative assistant, target language experts (TLE), quality control (target language experts). The contractor shall provide a Project Manager (PM) who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The PM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.7.10.1. The Project Manager shall establish milestones to meet monthly delivery schedules. The PM shall monitor, track and document stages of transcription correction for each language. The PM shall ensure quality standards are met as well as provide technical expertise in transcription correction, coding and peer review.

The PM shall have experience in organizing work, understanding transcription services, evaluating target experts work, meeting projects deadlines, and communicating with stakeholders. Experience shall be no less than two (2) years in areas describe herein.

· Excellent communication skills in written and verbal English.

· Extreme attention to detail

· Familiarization with the transcription services

The following qualifications are preferred.

· Fluency in a second language

· Experience in Translation, Interpretation, or foreign language instruction and administration.

1.7.10.2. Target Language Expert (TLE) shall individually correct and code machine generated transcripts of speech samples, adhering to LPAD correction and coding guidelines.

· Requirements for TLE:

· Required: Native or near-native proficiency in one of the requested languages

· Preferred: Experience in language related fields such as Foreign Language Teaching, Translation, Interpretation, Media studies and participation in Transcription-correction task

1.7.11. Identification of Contractor Employees: The Contractor shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

1.7.12. Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor and/or subcontractor employees.

1.7.13. Contractor Travel: The Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR, prior to making travel arrangements. (COR must provide a travel worksheet for specific travel requirements)

The Contractor shall provide the following information with their WAWF invoice to substantiate any Cost Reimbursable Travel Expense payment claim:

a. A brief description of the travel to include traveler(s) name(s), dates of travel, destination and purpose of travel.

b. Copies of receipts for all airfare, lodging and any expense in excess of $75.00.

c. Claims for payment of per diem shall be accompanied by a corporate worksheet or copy of the employee’s per diem voucher listing the location, dates and per diem rate applied to the claim.

d. Acceptable submissions include paid receipts from airlines and hotels or copies of corporate credit / purchase card statements providing that the statement lists the date, vendor name and amount of purchase.

e. All backup documentation shall clearly indicate the actual date that the contractor incurred the claimed expense.

f. Failure to provide the required documentation may result in rejection of the contractor’s invoice as not being a proper invoice as described in FAR 32.905(b)(2).

g. Travel invoices shall be submitted separately from labor invoices.

h. Travel invoices shall be submitted within 60 calendar days of completion of the travel event. Failure to do so will be noted in the performance assessment.

NOTE: Travel shall be reviewed and approved in writing by the COR prior to the contractor incurring any billable expenses. Unapproved travel expenses are not a billable expense.

1.7.14. Other Direct Costs (not applicable): This category includes materials, reproduction, and shipping expenses associated with training activities. It could also entail the renting of suitable training venues or certification costs for special qualifications.

1.7.15. Organizational Conflict of Interest (OCI): The contracting officer has not identified any OCIs inherent to this requirement. It is the offeror’s responsibility to notify the contracting officer, prior to submission of proposals, if a potential OCI is identified.

1.7.16. Anti-Terrorism (AT) Level I Training. All contractor employees requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days of the performance start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training by all employees. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.7.17. Access and General Protection/Security Policy and Procedures. Contractor and employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.17.1. Contractors Requiring a Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.7.17.2. Contractors Not Requiring a CAC but Require Access to a DoD Facility or Installation. Contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.7.18. AT Awareness Training for Contractor Personnel Traveling Overseas. The contractor shall receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13, and provide this training to each of its US based employees required to travel overseas. Specific AOR training content is directed by the combatant commander with the requiring activity’s Anti-Terrorism Officer (ATO) being the local point of contact.

1.7.19. iWATCH Training. The contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity’s ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of the performance start date and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than (NLT) 15 calendar days after completion of training.

1.7.20. Access to Government Information Systems. All contractor employees with access to a Government info system shall be registered in the Army Training Certification Tracking System (ATCTS), and shall successfully complete the DoD Information Assurance (IA) Awareness prior to gaining access to the IS and annually thereafter. DoD IA training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.7.21. Operations Security (OPSEC) Standing Operating Procedure (SOP)/Plan. The contractor shall develop an OPSEC SOP/Plan within 90 calendar days of the performance start date, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1.

1.7.22. OPSEC Training. Per AR 530-1, Operations Security, all contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees shall complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor employee to the COR within 15 calendar days after completion of training by all employees. This training is available at http://www.cdse.edu/catalog/elearning/GS130.html.

1.7.23. Information Assurance (IA)/Information Technology (IT) Certification. Per DoD 8570.01-M , DFARS 252.239.7001 and AR 25-2, contractor employees supporting IA/IT functions shall be appropriately certified upon the start of contract performance. Contractor personnel shall be certified at the ___________ level as stipulated in DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is ___________. The CE/OS qualification requirement can be met in two ways: 1) commercial certification; or 2) proof of formal training completion (training certificate). IAW AR 25-2, the IT levels applicable to this PWS are ___________. The contractor shall provide proof of all applicable technical qualifications and initiation of the required security investigation for performance under this contract prior to an employee beginning performance. Additionally, personnel performing IA/IT functions must be a United States citizen.

1.7.24. Threat Awareness Reporting Program (TARP). Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees who possess a security clearance must receive annual TARP training by a CI agent or other trainer as specified in paragraph 2-4b. The COR will coordinate for the next available TARP class for each period of performance.

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer: A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. Contracting Officer’s Representative: An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5. Deliverable: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Government Furnished Property (GFP) or Government Property (GP): Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.178. Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

2.1.8. Physical Security: Actions that prevent the loss or damage of Government property.

2.1.9. Quality Assurance: The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

2.1.10. Quality Assurance Surveillance Plan: An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11. Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.2. Acronyms:

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services The Government will provide orientation regarding the transcription correction services and coding the linguistic features.

3.2. Facilities (not applicable): The Government will provide the necessary workspace for up to one (1) contractor employee to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3. Utilities (not applicable)): The Government will provide all utilities associated with paragraph 3.2 for the contractor’s use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.4. Equipment (not applicable)): IAW FAR Part 45.000(b)(5): This equipment is not considered true Government property because it is incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include, for example, office space, desks, chairs, telephones, computers, and fax machines. The Contractor shall use Government property only for performing this contract, unless otherwise provided for in this contract or approved by the Contracting Officer. Modifications or alterations of Government property are prohibited. Contractor personnel may be required to sign for electronics equipment provided herein. If travel is required, the contractor assumes responsibility for the Government equipment when not located at the primary place of performance.

3.5. Materials: The Government will provide Standard Operating Procedures and Policies for performing the transcription correction in TRANS-Domino, and Guidelines for transcription correction and coding of linguistic features.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials See paragraph 4.1, above.

4.3. Equipment See paragraph 4.1, above.

5. SPECIFIC TASKS:

5.1. Task 1, Transcription corrections and quality control of the corrected transcription:

5.1.1. Deliverable:

Correct machine generated transcripts according to LPAD correction guidelines and quality control (QC) of corrected transcripts based on QC guidelines in six languages: Modern Standard Arabic (ARB), Chinese (CMN), Korean (KOR), Persian-Farsi (PES), Spanish (SPA), and Russian (RUS).

Delivery Schedule – Base Year

5.1.2. Standard: The Government will have 10 business days to review the deliverable and provide comments back to the contractor (minor clerical mistakes that are merely a matter of form and not of substance will be noted for correction). The contractor shall submit the final deliverable within 10 business days of receiving the Government’s comments. A negative response from the Government within the time specified above constitutes acceptance.

5.2. Task 2, Coding of specific linguistic features

5.2.1. Deliverable:

5.2.2. Standard: The Government will have 12 business days to review the deliverable and provide comments back to the contractor (minor clerical mistakes that are merely a matter of form and not of substance will be noted for correction). The contractor shall submit the final deliverable within 10 business days of receiving the Government’s comments. A negative response from the Government within the time specified above constitutes acceptance.

5.3. Task 3, Monthly Report: Provide a monthly status report to the COR which includes:

· Contract/Task Order Number and Title

· Period covered by the report

· Date and Name of preparer

· Milestones/Date Due/Government Due/Comments

· Task Title(s) and Number(s)

· Status of deliverables

· Highlight any Deviation from the PWS

· Efforts for this Reporting Period

· Efforts Projected for Next Reporting Period

· Problem Areas

· Travel completed during this reporting period

· Travel projected for next reporting period

· General Comments

5.3.1. Deliverable: Monthly Status Report completed by the 5th working day of the following month. This report shall be submitted electronically to the COR, in an MS Office format.

5.3.2. Standard: No more than 2 reports submitted late. 100% accuracy of the content presented, (minor clerical mistakes that are merely a matter of form and not of substance will be noted for correction).

5.4. Task 4, Contractor Manpower Reporting (CMR).

5.4.1. Deliverable: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: www.ecmra.mil. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources heading on the right side of the login page.

5.4.2. Standard: Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

6. APPLICABLE PUBLICATIONS:

6.1. Machine Transcription Domino system user guide

6.2. An example of the LPAD Guidelines for transcription correction

6.3. An example of the LPAD Conversation Analysis Codebook

6.4. LPAD QA/QC criteria

6.5. Army Regulation (AR) 25-1, Army Knowledge Management and Information Technology Management, Chaps 1, 4, 5, 8.

6.6. AR 25-2, Information Assurance Chap 4, Sect II.

6.7. DoD Directive 8570.1-M, DoD Information Assurance Workforce Improvement Program.

6.8. DTMS Code Merge SOP.

6.9. AR 350-1, Army Training and Leader Development.

6.10. ADP/ADRP 7-0, Training Units and Developing Leaders.

6.11. Leaders Guide to Unit Training Management.

6.12. TRADOC Regulation, Army Learning Policy and Systems (TR) 350-70.

7. ATTACHMENT / TECHNICAL EXHIBIT LISTING

A. Machine Transcription Domino system user guide B. An example of the LPAD Guidelines for transcription correction C. An example of the LPAD Conversation Analysis Codebook D. LPAD QA/QC criteria

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENTS SUMMARY

Orientation for transcription correction

PWS

1.5.1.

Contractors shall turn in their assignments within a week for measuring inter-transcriber agreement after the orientation. Those who do not meet 80% of inter-transcriber agreement, will be given a one-time individual remedial session. Those who do not demonstrate an improvement in transcription quality after the remediation will be dismissed.

DLIFLC

Proficiency Standards Division (PSD) will 100% review all assignments.

If there is no demonstrated improvement in transcription quality after the remediation will be dismissed.

Orientation for coding of linguistic features

PWS

1.5.2.

Contractors shall turn in their homework assignments within a week for measuring inter-coder reliability. Those who do not meet kappa .85 for required linguistic features based on PSD coding standards, will get one-time individual remedial session. Those who do not demonstrate an improvement in coding quality after the remediation will be dismissed.

DLIFLC

Proficiency Standards Division (PSD) will 100% review all assignments.

Those who do not demonstrate an improvement in coding quality after the remediation will be dismissed.

Transcription Corrections services

1.4.1.

5.1.1.

Correct machine generated transcripts of speech samples according to LPAD correction guidelines in six (6) languages: Modern Standard Arabic (ARB), Chinese (CMN), Korean (KOR), Persian-Farsi (PES), Russian (RUS), and Spanish (SPA).

50 OPI samples per language

Failure to submit the deliverables timely and accurately after three remedial turns will result in item rejection, And

Marginal notation in COR Monthly Report, COR Monthly Report and verbal / documented Level 1 CDR.

Any non-conforming item that requires rejection will result in 100% cost reimbursement.

Transcription Correction QC

1.5.1.

5.1.2.

Correct machine generated transcripts and quality control (QC) of corrected transcripts according to LPAD correction guidelines in six (6) languages: Modern Standard Arabic (ARB), Chinese (CMN), Korean (KOR), Persian-Farsi (PES), Russian (RUS), and Spanish (SPA).

50 OPI samples per language Contractor shall inspect 100% of all 300 corrected machine generated transcripts in all six (6) languages.

DLIFLC

Proficiency Standards Division (PSD) will review 100% of the corrected transcripts in *each language on monthly basis.

Up to three remedial resubmissions to meet 95% accuracy.

Failure to submit the deliverables timely and accurately after three remedial turns will result in item rejection, and

Marginal notation in COR Monthly Report, COR Monthly Report and verbal / documented Level 1 CDR.

and

Any non-conforming item that requires rejection will result in 100% cost reimbursement.

Coding linguistic features

1.4.2.

5.1.1.

Coding linguistic features based on the LPAD Codebooks in six (6) languages: Modern Standard Arabic (ARB), Chinese (CMN), Korean (KOR), Persian-Farsi (PES), Russian (RUS), and Spanish (SPA).

50 corrected transcripts per language Contractor shall inspect 100% of all 300 coded transcripts in all six (6) languages.

DLIFLC Proficiency Standards Division (PSD) will review 100% of coded transcripts in *each language in 12 -business-day cycles.

Up to three remedial resubmissions to meet 95% accuracy.

Failure to submit the deliverables timely and accurately after three remedial turns will result in item rejection, and

Marginal notation in COR Monthly Report, COR Monthly Report and verbal / documented Level 1 CDR.

and

Any non-conforming item that requires rejection will result in 100% cost reimbursement.

Coding QC 1.5.2 5.1.2 Quality control of coded linguistic features based on the LPAD Codebooks in six (6) languages: Modern Standard Arabic (ARB), Chinese (CMN), Korean (KOR), Persian-Farsi (PES), Russian (RUS), and Spanish (SPA).

50 corrected transcripts per language

Contractor shall inspect 100% of all 300 coded transcripts in all six (6) languages.

DLIFLC Proficiency Standards Division (PSD) will review 100% of coded transcripts in *each language in 12 -business-day cycles Up to three remedial resubmissions to meet 95% accuracy.

Failure to submit the deliverables timely and accurately after three remedial turns will result in item rejection, and

Marginal notation in COR Monthly Report, COR Monthly Report and verbal / documented Level 1 CDR.

and

Any non-conforming item that requires rejection will result in 100% cost reimbursement.

Monthly reports of the provided services

5.3 5.3.1 5.3.2

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE – Base Year

Surveillance Completion Date

award

transcription correction of 50 OPI samples to include internal QC in

ARB

CMN

KOR

PES

RUS

SPA

Base Year Total 50 per language

· LPAD Guidelines for transcription correction

· LPAD QA/QC criteria

Coding linguistic features of 50 corrected transcripts in

ARB

CMN

KOR

PES

RUS

SPA

Base year total:

50 per language

Instructions for coding to be provided by PSD-LPAD

· LPAD Conversation Analysis Codebooks for the six (6) languages and instructions for coding of linguistic features.

· LPAD QA/QC criteria

Monthly reports of the provided services

Website is fully functional. No gap in Service between FY 24 contract and this new contract Per Schedule