I.B.1_PWS_FOR_RFI_Redacted.pdf

PERFORMANCE WORK STATEMENT (PWS)

Civilian Human Resources Agency (CHRA)/ Civilian Information Services Division (CISD)

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide technical services to US Army Civilian Human Resources Agency (CHRA) in support of offsite storage solutions to support the CHRA/Automation Innovation Center (AIC) in achieving its mission objectives in compliance with the Army’s current information management architecture. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform technical services to US Army Civilian Human Resources Agency (CHRA) in support of offsite storage solutions to support the CHRA/AIC in achieving its mission objectives in compliance with the Army’s current information management architecture as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. We understand that is not responsible for any transportation services and acknowledge this is a MediaCare account. CHRA is acknowledging that this will be considered a Mediacare service for our shipping containers.

1.2 Background: The current provider was selected because of their outstanding performance in providing these services for the past 15+ years, and they were able to provide the services immediately. They are able to provide us with a comprehensive solution for transporting, storing, managing and retrieving backup media from a secure, offsite facility. They have proven that the PII data will be safely stored in a remote, mirrored data centers and will be available and ready retrieval should the need arise.

has facilities that are geographically located the closest to our Disaster Recovery/COOP location which will drastically reduce the delivery time from the offsite storage location to the data center resulting in an acceleration for CHRA recovery by hours or in some cases a day. They provide the proven technology and expertise we need to ensure CHRA can get back up and running should the unexpected happen. CHRA is confident will manage our media following proven procedures and best practices

1.3 Objectives: The requested services are required to protect critical data in case of processing site destruction or failure. Without these services, our disaster recovery efforts would be dependent upon local storage of the tapes which would put our operations at significant risk. The media would have to be stored at the processing site and in the event of a catastrophe would be destroyed along with the site. This would leave the Government with no possible way of restoring critical data at an alternative site if an emergency would happen.

1.4 Scope: The service provides a comprehensive suite of services to help CHRA transport, store, manage, relocate, and retrieve backup media from a secure, offsite facility operated by trained experts. The service provides CHRA with resources to manage backup media across its lifecycle, and includes the rotational shipping and storage of electronic media (magnetic tape) in a secure environment. The service also includes the capability of the customer to call and have stored magnetic media shipped to the customer’s COOP site.

Receipt of the delivery should be within 24 hours of notification.

1.5 Period of Performance: Base: 20 September 2019 to 19 September 2020

1.6 General Information

1.6.1 Quality Control: Reserved

1.6.2 Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: See section 5.1-5.5. For other than firm fixed price contracts, the contractor shall not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at:

See section 5.1-5.5.

1.6.6 Type of Contract: The government will award a Firm Fixed Price Award

1.6.7 Security Requirements: The contractor, employees and agents who transport, store, and secure such data media must safeguard that data. Contractor employees will be required to sign a Non-Disclosure Agreement.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. This section provides the general construction standards for areas approved for the open storage of information, general standards for intrusion detection (alarm) systems (IDS) used in areas in which information is stored, access control standards, and priorities for the replacement of locks on security containers. Open storage areas will only be approved when storage in other approved security containers is not feasible due to the size, shape, or volume of material stored.

Intrusion Detection System Standards:

An Intrusion Detection System (IDS), often referred to as an alarm, must detect an unauthorized penetration in the secured area. An IDS complements other physical security measures and consists of the following:

Intrusion Detection Equipment (IDE).

Security forces.

Operating procedures.

o System functions. IDS components operate as a system with the following four distinct phases:

Detection.

Communications.

Assessment.

Response.

These elements are equally important, and none can be eliminated if IDS is to provide an acceptable degree of protection.

Detection: The detection phase begins as soon as a detector or sensor reacts to stimuli it is designed to detect. The sensor alarm condition is then transmitted over cabling located within the protected area to the Premise Control Unit (PCU). The PCU may service many sensors. The PCU, and the sensors it serves, comprise a “zone” at the monitor station. This will be used as the definition of an alarmed zone for purposes of this regulation.

Reporting: The PCU receives signals from all sensors in a protected area and incorporates these signals into a communication scheme. Another signal is added to the communication for supervision, to prevent compromise of the communication scheme by tampering or injection of false information by an intruder.

The supervised signal is sent by the PCU through the transmission link to the monitor station. Inside the monitor station either a dedicated panel or central processor monitors information from the PCU signals.

When an alarm occurs, an annunciator generates an audible and visible alert to security personnel. Alarms result normally from intrusion, tampering, component failure, or system power failure.

Assessment: The assessment period is the first phase that requires human interaction. When alarm conditions occur, the operator assesses the situation and dispatches the response force, as necessary.

Response: The response phase begins as soon as the operator assesses an alarm condition. A response force must immediately respond to all alarms. The response phase must also determine the precise nature of the alarm and take all measures necessary to safeguard the secure area At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: Reserved

1.6.7.2.1. Reserved

1.6.7.2.2. Reserved

1.6.7.3 Lock Combinations: Reserved

1.6.8 Special Qualifications: Reserved

1.6.9 Post Award Conference/Periodic Progress Meetings: Reserved; Firm Fixed Price Award

1.6.10 Contracting Officer Representative (COR): Reserved

1.6.11 Key Personnel: Reserved

1.6.12 Identification of Contractor Employees: Reserved

1.6.13 Contractor Travel Reserved

1.6.14 Other Direct Costs Reserved

1.6.15 Data Rights Reserved

1.6.16 Organizational Conflict of Interest: Reserved

1.6.17 PHASE IN /PHASE OUT PERIOD: Reserved

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Reserved

3.2 Reserved

3.3 Reserved

3.4 Equipment: Reserved

3.5 Materials: Reserved

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

NON-DISCLOSURE AGREEMENT OFF SITE STORAGE: Data media being stored off-site may contain non-classified, classified, confidential information. The contractor, employees and agents who transport, store, and secure such data media must safeguard that data. Contractor employees will be required to sign a Non-Disclosure Agreement.

4.2 Personnel Clearance: The Contractor’s employees, performing work in support of this contract shall have been granted a NACI security clearance from the Defense Industrial Security Clearance Office or equivalent internal security clearance. Storage of the containers/media does not require special handling such as a CLASSIFIED tape fault.

4.3. Materials: The Contractor shall provide 38 Small Size Container (14.75”x11.5”x5.9”) – Able to carry minimum 18 LT03 tapes; Monthly Storage of Media at the vendor’s off-site facility.

4.4. Equipment: Reserved

PART 5

SPECIFIC TASKS

5. Specific Tasks:

CHRA/AIC requires the following offsite storage, data backup, and recovery services:

5.1 Monthly Storage of Media at the vendor’s off-site facility: The contractor shall provide off-site storage for the following in accordance with Army Regulations.

38 Small Size Container (14.75”x11.5”x5.9”) – Able to carry minimum 18 LT03 tapes

5.2 Regular Scheduled Delivery and pickup service: On normal business days (Monday to Friday), the contractor shall arrive at the Rock Island, IL location during core business hours (0900 to 1300 Central Standard Time), to pick up media for storage and deliver media that has been requested for delivery.

Pickup/Delivery Location:

CHRA/AIC

Attn:

Building Rock Island, IL 61299

5.3 Standard Special Delivery service (Normal Business day): The CHRA/AIC may require special delivery service of media during certain situations. The contractor shall deliver requested media within twenty four hours of an emergency request during normal business hours (0900 through 1700 Central Standard Time.

Pickup/Delivery Location:

CHRA/AIC

Attn:

Rock Island, IL 61299

5.4 Critical Special Delivery service: The CHRA/AIC may require emergency delivery service of media during certain situations. The contractor shall provide delivery within six (6) hours of notification of such a request.

Pickup/Delivery Location:

Rock Island, IL 61299-7010

5.5 Weekend/Federal Holiday Delivery Service (Outside of Normal Business day): The CHRA/AIC may require weekend/holiday delivery service of media during certain situations. A weekend is defined as the time between 1700 hrs. On Friday until 0900 hrs. on Monday. A holiday is defined as the time between 1700 hrs. on the day proceeding the holiday until 0900 hrs. on the day following the holiday. The contractor shall provide delivery within twenty-four hours of notification to the Rock Island location.

Pickup/Delivery Location:

Rock Island Arsenal Rock Island, IL 61299-7010

5.6 Reserved

5.7. Rotation Services: The CHRA/AIC requires that media be rotated back to be reused with the next normal scheduled delivery. Media that is 180 days old shall be scheduled to be delivered in accordance with an inventory request from CHRA.

5.8. Storage of LT03 Media shall be maintained in a facility with the following:

Temperature / humidity control Set to remain within acceptable limits with only minor fluctuations.

Fire rating - Walls, floor, ceiling and door are properly fire-rated.

Access via a locked entrance, with limited authorized access.

5.9. The vendor shall maintain climate-controlled standards in accordance with government and general industry standards (ANSI IT9.11-1991).

5.10. The vendor’s delivery personnel shall be required to show a Valid Driver's License, Proof of Vehicle Insurance, and a Reason (Tape Pickup) at each time of entry to the pickup/delivery sites.

5.11. Physical Security Standards: N/A

3. PERIOD AND PLACE OF PERFORMANCE: 27 September 2019 to 26 September 2020, the work will be performed on site at the Rock Island.

4. NON-DISCLOSURE AGREEMENT OFF SITE STORAGE: Data media being stored off-site may contain non-classified, classified, confidential information. The contractor, employees and agents who transport, store, and secure such data media must safeguard that data. Contractor employees will be required to sign a Non-Disclosure Agreement.

5. RETURN OF CHRA DATA MEDIA AND CONTAINERS: The Contractor shall return all copies of CHRA/AIC data media and documentation in its care, custody, control or possession upon request of the CHRA/AIC or on termination of the contract.

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) Reserved

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. Reserved

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE PERFORMANCE STANDARD PERFORMANCE

THRESHOLD

INCENTIVE /

DISINCENTIVE

5.2 Regular Scheduled Delivery and

pickup service

On a daily basis arrive at Rock Island Arsenal to deliver and pickup media during regular business hours.

Monday – Friday excluding National holidays

Deliveries will take place by close of business daily 90 % of the time. This will be monitored by our inbound/outbound delivery database of the media.

Payment and continuation of the contract within the awarded contract timelines.

5.3 Standard Special Delivery service When requested by an employee at the Rock Island Arsenal. The media requested will be delivered within a 24 hour request window.

All requests would have to be onsite to the datacenter 100% of the time. This will be monitored by the online web application and via email.

Payment and continuation of the contract within the awarded contract timelines.

5.4 Critical Special Delivery service The most critical objective within the contract. The vendor must & will meet the guideline of 6 hours to the designated location.

100% must be met. If not, CHRA would not be able to service the Department of the Army Civilians. This will be monitored by the online web application and via email.

Payment and continuation of the contract within the awarded contract timelines.

5.6 Scheduled Delivery and pickup

service to Fort Knox, KY

When requested by CHRA the vendor will deliver the requested media to the location identified and by the date requested. CHRA will provide required ship date 72 hours prior to shipping.

Deliveries will take place within the given timeframe 90 percent of the time. But a requirement of 100% of the time of shipment date plus 2 days. Shipments of this requirement will be tracked via email.

Payment and continuation of the contract within the awarded contract timelines.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency Process Standard Submit To

PWS 5.2 Regular Scheduled Delivery and pickup service

Daily, Monday – Friday. Except on Federal Holidays.

Utilizing a certified carrier identified by the requirements per the PWS>

Shipments will be delivered & pickup at the Rock Island by 1300 CT.

All media containers will be picked up an delivered to Rock Island.

5.3 Standard Special

Delivery service

Any day of the contract period. As needed basis.

Once the contractor has been notified of the request. Media must be delivered within 24hrs

+24 hours after request has been submitted

Media delivered to Rock Island address.

5.4 Critical Special

Delivery service

Any day of the contract period. As needed basis.

Once the contractor has been notified of the request. Media must be delivered within 12hrs

<6 hours after request has been submitted

Media delivered to the requested address.

5.6 Scheduled

Delivery and pickup service to Fort Knox, KY

Possibly twice during the contract period.

Contractor will be contacted by customer 3 days prior to expected delivery date

Shipment will be delivered within the 72hr window.

Media delivered to Ft. Knox shipping address.

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY

1 Daily Pickup and Deliveries 260 Annually

2 Special Delivery 5 Annually

3 Critical Delivery 2 Annually

4 Schedule Delivery to offsite Address 2 Annually