PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

BAMC Facilities Support Brooke Army Medical Center

Part I

General Information

I. GENERAL It is expressly agreed and understood that this contract is a non-personal services contract, as defined in Federal Acquisition Regulation (FAR) 37.101, under which the professional services rendered by a contract service provider are rendered in their capacity as an independent contractor or employee of any independent company that may be a party to this contract. The Government may evaluate the quality of professional and administrative services provided, but retains no control over the professional aspects of the services rendered. The Contractor shall be solely liable for and expressly agree to indemnify the Government with respect to any liability producing acts or omissions by its employees or agents. This contract does not create an employer – employee relationship between the Government and any corporation, partnership, business association or other party or legal entity with which the individual contract service provider may be associated. Contract personnel rending the services are not subject, either by the contract terms or by the manner of its administration, to the supervision and control usually prevailing in relationship between the Government and its employees.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform BAMC Facilities Support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The mission of the United States Army (USA) Medical Command (MEDCOM) is to provide quality healthcare to its beneficiaries who include Active Duty, Reserve, National Guard and Retired Soldiers and their Family Members. BAMC is a modern state-or-the-art, 450-bed health care facility that provides level-one trauma and graduate medical education. The multi-storied medical treatment facility has 1.5 million square feet of operational space and a normal bed capacity of 450, of which 48 are ICU beds and 40 are dedicated to the Institute of Surgical Research Burn Unit. The hospital is capable of expanding to 653 beds if needed to support a wartime mobilization. The direct patient care settings, such as the operating rooms, emergency rooms, critical and noncritical care units and burn care units, require support services 24 hours a day, seven (7) days a week. Other healthcare related settings such as clinics, laboratories and administrative areas require support services on an area/room specific scheduled basis.

1.3 Objectives: By acquiring an additional four (4) Furniture Installers, time to close out a FWR should decrease to 2-4 months.

1.4 Scope: The contractor shall provide the services described to support all furniture set up, Re-configuration and area changes; while receiving and processing a variety of materials for furniture and work place support projects. Unload, segregate and verify furniture items for accuracy as reflected on accompanying documents.

Exercise proper warehousing techniques to preclude breakage or damage to furniture support Ii materials. Store stock in appropriate bins and/or storage location. Correct and update bin labels. Store and stack materials in accordance with established warehousing plan-- considering size, shape and quantity. Repo Ii shortages or damaged items to supervisor.

Manage and support all methods of ergonomic furniture movement, general repairs and the use of materials and the tools needed to accomplish projected maintenance tasks. Conduct inventory of stock and submits replenishment requests to supervisor for review and reorder. Participate in warehouse operations and projects as either a truck driver or Forklift Operator as required. Schedule with numerous activities for modification of work orders and furniture arrangement request. As required due to the patient care mission and its priorities, the contract employee will need to infrequently work as required after duty hours or on weekends to ensure patient are and flow in not degraded during normal duty hours.

1.5 Period of Performance: The period of performance shall be for one (I) Base Year of 12 months from 1 APR 19 thru 31 MAR 20.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contract The Contractor shall develop and maintain an effective Quality Control Plan to ensure services are performed in accordance with the PWS.

The Contractor shall develop and implement procedures to identify, prevent, and ensure non recurrence of defective services. After acceptance of the quality control plan the contractor shall receive the contracting officer's acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: Contractor is not required to perform services on holidays.

New Year's Day Martin Luther King Jr.'s Birthday President's Day Memorial Day Independence Day

Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0700 thru 1600 Monday thru Friday except for Federal holidays or when the Government is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. As required due to the patient care mission and its priorities, the contract employee will need to infrequently work as required after duty hours or on weekends to ensure patient are and flow in not degraded during normal duty hours.

a. Scheduled Absences. Scheduled absences such as vacations, continuing education units, personal time off shall be scheduled at least 30 calendar days in advance by company supervisor and mutually agreed upon by the COR in order to ensure adequate coverage. Scheduled absences will require back-up/substitute coverage if employee is absent more than one week. Contractor shall provide COR a schedule each month to identify those employees taking leave and ensure that there is back-up/substitute coverage.

b. Unscheduled Absences (emergencies/sick call). For unscheduled emergency/sick call absences, contractor employees shall notify their company supervisor and give courtesy notice to COR and government representative within the first hour of the scheduled reporting time.

c. Emergency Essential Positions. All positions as described on this PWS are NOT emergency essential positions.

1.6.5 Place of Performance: All work to be performed under this contract will be performed at San Antonio Military Medical Center (SAMMC), Join Base San Antonio – Ft Sam Houston, Texas and surrounding medical facilities within San Antonio area. The locations of the medical facilities are: Center for the Intrepid (CFI), Troop Medical Clinic (TMC), Camp Bullis, CPT Jennifer Moreno Primary Care Clinic, SPC Taylor J. Burk Clinic, Rhoades and Budge Dental Clinic, Blood Donor Lab, Optical Fabrication Lab, Soldier Physical Therapy Bldg, Schertz Medical Home, Westover Hills Medical Home, Veterinary Lab, Operational Reserve and National Guard units and occasionally in Corpus Christi Clinic.

1.6.6 Type of Contract: The government will award a Firm Fixed Price.

1.6.7 Security Requirements:

1.6.7.1 Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable DoD security regulations and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract. Contractor employees shall not disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer representative (COR) and the contracting officer. The Contractor shall only conduct business with designated CORs listed as points of contact (POCs). Names of authorized personnel shall be provided in writing within 5 days of award and updated as necessary throughout the contract period. US Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports remain the property of the U. S. Government.

1.6.7.2 GOVERNMENT COMMON ACCESS CARD (CAC). Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases if required and entrance to the installation. If this contract requires contractor personnel to have access to government computers, contractor personnel requiring access to government computers shall successfully complete a National Agency Check with Written Inquiries (NACI) before obtaining access to the computer. These investigations will be conducted by the government at no additional cost to the contractor. All contractors/subcontractors supporting non classified contracts which require access to Federal Government facilities and/or federally controlled information systems are required to have a favorably approved Tier-1 or National Agency Check with Inquiries (NACI). The contractor shall comply with Homeland Security Presidential Directive-12 (HSPD-12) policy which directs and establishes a timeline for all contractors and subcontractors to initiate or have favorable adjudicated Tier-1 security investigation or NACI checks on records with DoD Security Agencies.

1.6.7.3 SECURITY IDENTIFICATION BADGES. All contractor employees will be issue a badge that clearly distinguishes them from Government personnel. Badges shall be worn on the outer garment in full view at all time. The Contractor shall ensure all employees and any contractor representative entering BAMC, Camp Bullis USAHC, McWethy TMC or Fort Sam Houston PCC abide by all security regulations and/or directives to include being subject to security checks. The Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date. The contractor shall ensure all employees are aware that in the event either of the Government IDs are lost or stolen that they are to advise the COR and their company supervisor immediately upon discovery.

The contractor shall ensure that the COR is notified the same day the employee reports an ID lost or stolen.

1.6.7.4 CRIMINAL BACKGROUND CHECK. The Government shall conduct criminal background checks on all Contractor employees in accordance with the procedures set forth in Public Law 100-235, DoD Directive 5200.28, DoD Directive 5200.2-R, DoDI 1402.5 and submit to the Project Manager or the Alternate. The Contractor is responsible for ensuring all contractor employees complete and submit the SF85, Authorization for Release of Information form and ensure all background check submittals are initiated in accordance with this PWS prior to employees providing services at SAMMC facilities. Background checks shall be based on fingerprints of individuals obtained by qualified Government law enforcement or security personnel, inquiry’s conducted through the Federal Bureau of Investigation (FBI) and the State Criminal History Repository check, and a local Installation Record Check, if required. The procedures for completing the required background check are outlined in the Department of Defense Instruction (DoDI) 1402.5. Government will not allow any employees to start work until clearance of criminal background check has been completed. The background check is at no cost to contractor.

1.6.7.5 IMMUNIZATION REQUIREMENTS. All contract personnel working within the MTF shall have preemployment health examinations and subsequent health examinations as necessary to establish and maintain assurance of employees’ physical ability to perform their duties and freedom from communicable diseases.

Examinations are to be at contractor’s expense. The contractor shall obtain clearance during in-processing thru the Occupational Health Clinic and deliver the "Occupational Health Certificate" to the COR prior to the individuals working under this contract. Appointments can be scheduled by visiting the Occupational Health Clinic located on the 1st floor or by calling at (210) 916-3797. Contractor shall certify that employees have been tested by standard laboratory tests and found free of the following: Tuberculosis and hepatitis B. Contractor shall provide proof of annual flu vaccinations for each employee at beginning of each fiscal year.

1.6.8 Special Qualifications: This position requires lifting/carrying materials such as furniture equipment, modular furniture, and peripherals up 75 pounds and/or maneuvers, or slides items for proper positioning. Must be able to obtain and maintain a valid state (i.e. Texas) drivers to obtain Government drivers certification to operate vehicles or material handling equipment such as, forklift, stock picker, and/or electric pallet jack. Must be certified in the proper installation, service, repair, configuration, re- configuration and de-installation for modem modular office furniture, (Herman Miller or similar brand) to include modular walls, desk components, wiring and space utilization.

Must be certified to operate smooth surface medium and as required heavy duty delivery trucks, both open flat bed and enclosed compartment up to Ten ( I 0) Tons. Uses proper lifting, loading and strapping down attachments, along with dock loading and unloading equipment.

Must be certified to operate fork lifts capable of lifting loads up to 10,000 pounds and as high 20 foot for warehouse bin storage and retrieval. Performs Driver's maintenance in accordance with established rules and regulations.

Must be Certified/Trained in the usage, assembly, disassembly and modification of Modular Furniture in a modern work place. Must know warehousing procedures, plans and techniques. Position is covered by the Alcohol and Drug Prevention and Control Program. You are required to pass urinalysis testing as required prior to appointment and periodically thereafter.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR}: The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and facilitate site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0700 thru 1600, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor employees will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases if required and entrance to the installation. If this contract requires contractor personnel to have access to government computers, contractor personnel requiring access to government computers shall successfully complete a National Agency Check with Written Inquiries (NACI) before obtaining access to the computer. These investigations will be conducted by the government at no additional cost to the contractor. All contractors/subcontractors supporting non- classified contracts which require access to Federal Government facilities and/or federally controlled information systems are required to have a favorably approved Tier- I or National Agency Check with Inquiries (NACI). The contractor shall comply with Homeland Security Presidential Directive-12 (HSPD-12) policy which directs and establishes a timeline for all contractors and subcontractors to initiate or have favorable adjudicated Tier- I security investigation or NACI checks on records with DOD Security Agencies. All contractor employees will be issue a badge that clearly distinguishes them from

Government personnel. Badges shall be worn on the outer garment in full view at all time. The Contractor shall ensure all employees and any contractor representative entering BAMC, Camp Bullis USAHC, McWethy TMC or Fort Sam Houston PCC abide by all security regulations and/or directives to include being subject to security checks. The Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date. The contractor shall ensure all employees are aware that in the event either of the Government IDs are lost or stolen that they are to advise the COR and their company supervisor immediately upon discovery. The contractor shall ensure that the COR is notified the same day the employee reports an ID lost or stolen.

1.6.13 Contractor Travel: Contractor may be required to travel between BAMC clinics and/or departments and divisions geographically dispersed within the San Antonio metropolitan area. Government furnished vehicles will be provided. Therefore, no local travel reimbursement applies nor is authorized. Occasionally, travel for delivery and pick up of materials and supplies in performance of logistics and warehousing services will require travel outside of the San Antonio geographical areas (Fort Hood – Killeen, TX, Camp Mabry - Austin, TX, Corpus Christi, TX). Driver's license class "C" is required to be able to drive vehicles. Contractor shall provide insurance coverage as required by the state of Texas for all employees driving government vehicles.

1.6.14 Other Direct Costs: This category includes travel (outlined in 1.6.13), reproduction, and shipping expenses associated with training activities and visits to contractor facilities. It could also entail the renting of suitable training venues.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and shall not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source · selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of lnterests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 30 day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.18 QUALITY ASSURANCE SURVEILLANCE PLAN. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.19 OPERATIONAL SECURITY (OPSEC) REQUIREMENT.

a. Investigation Requirements. The contractor providing service under this contract is required to initiate and document the new employee’s Electronic-Questionnaires for Investigations Processing (e-QIP) and coordinate, or validate through the HRP Security Manager’s Office all background investigation requirements needed for employment at the HRP, or in the HRP’s organizations. Clearances will be validated using the Joint Personnel Adjudication System (JPAS) when a new employee begins in-processing after contract is awarded.

Only those personnel with a favorable investigation will be allowed to perform contract services. The SF 85P

Questionnaire for Public Trust Positions is to be completed and printed and electronic copies (downloaded from internet program) are to be hand carried to the HRP’s Security Manager prior to performance

i. The contractor shall have proof of U.S. citizenship for all employees under this contract (certified copy of birth certificate or naturalization papers) or a valid U.S. Immigration Form 1-151 and Alien Registration Card ("Green Card"). As a minimum, the contractor providing service must successfully complete a National Agency Check (NAC).

ii. Contractors that require operating government-furnished workstations that have access to Department of Defense e-mail and require unescorted entry to a restricted area/Controlled Areas, must successfully complete a National Agency Check (NAC).

iii. The contractor shall coordinate and schedule appointments with the HRP’s Security Manager prior to performance. The HRP’s security manager will initiate the Request for Personnel Security Action, review the security questionnaire and request a Local File Check from the Provost Marshall prior to scheduling an appointment with the Security Specialists to submit the e-QIP for processing. This security questionnaire must be completed and processed by the HRP Personnel Security Office prior to contract performance. The contractor is responsible for monitoring the coordination and completion of the scheduled appointment date and time with the Security Manager.

b. Antiterrorism (AT) / Operations Security (OPSEC) Requirements: For OPSEC to be effective, all contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs.

All personnel must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all contractor employees and be performed as second nature. To accomplish this level of OPSEC vigilance, OPSEC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) they learned in training.

Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements. In order to ensure accomplishment of training, the Government will include OPSEC training as a part of their organization’s annual training guidance.

i. Contractor employees must complete Level I OPSEC and AT Awareness training within 30 calendar days of reporting to duty in according to Army Regulation 530-1 and 525.13.

ii. Level I OPSEC and AT Awareness training to be completed annually.

c. iWATCH Training: The Government will brief all contractor personnel on the local iWATCH program.

This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to their COR. Contractor employees must complete iWATCH training within 30 calendar days of reporting to duty.

1.6.20 SEXUAL ASSAULT. The contractor shall comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP), 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract. The contractor shall require all Contract Service Providers (CSP) with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. This reporting policy also applies to sexual assault incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. This reporting policy also applies to sexual harassment incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement. ·

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS; _

ACOR Alternate Contracting Officer's Representative

AFARS

AR

CCE

CFR

CONUS

COR

COTS

DA

DD250

DD254

DFARS

DMDC

DOD

FAR

HIPAA

KO

OCI

OCONU

S ODC

PIPO

POC

PRS

Pws·

QA

QAP

QASP

QC

QCP TE

Anny Federal Acquisition Regulation Supplement Anny Regulation Contracting Center of Excellence Code of Federal Regulations Continental United States (excludes Alaska and Hawaii) Contracting Officer Representative Commercial-Off-the-Shelf Department of the Anny Department of Defense Form 250 (Receiving Report) Department of Defense Contract Security Requirement List Defense Federal Acquisition Regulation Supplement Defense Manpower Data Center Department of Defense Federal Acquisition Regulation Health Insurance Portability and Accountability Act of 1996 Contracting Officer Organizational Conflict of Interest Outside Continental United States (includes Alaska and Hawaii) Other Direct Costs Phase In/Phase Out Point of Contact Performance Requirements Summary Performance Work Statement Quality Assurance Quality Assurance Program Quality Assurance Surveillance Plan Quality Control Quality Control Plan Technical Exhibit

PART3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain a workspace. Contractor staff shall not alter the office/clinic space without written approval from the Department/Service Chief. Items of clothing or equipment may not be able to be secured at all locations.

The government will not incur any liability for theft, damage to, or loss of such personal items.

3.2 Utilities: The contractor is expected to establish energy conservation practices to minimize the use of utilities. Failure of the Government to furnish utilities at any time during the performance of the contract due to outages or other service interruptions shall not be considered by the contractor as a basis for a claim against the government.

3.3 Equipment and Supplies: The he Government will provide, and/or the contractor will have access to, i.e., computers, software, scanners, fax machines, copiers, printers, vehicles, carts etc, and other equipment and supplies necessary to complete contractor duties and responsibilities as listed in this performance work statement.

3.4 Annual Mandatory Training. Contractor employees shall attend a Government paid orientation to familiarize them with the policies and procedures of Brooke Army Medical Center (BAMC). As well as, complete mandatory training as directed by the Commander's Training Guidance to include Antiterrorism (AT) / Operations Security (OPSEC) Requirements: For OPSEC to be effective, all Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. All personnel must know how to apply and practice OPSEC in the performance of their daily tasks. OPSEC must become a mindset of all Contractor employees and be performed as second nature. To accomplish this level of OPSEC vigilance, OPSEC training programs must be action and job-oriented, enabling the workforce to put into practice the knowledge and tactics, techniques, and procedures (TTPs) they learned in training. Training should maximize the use of lessons learned to illustrate OPSEC objectives and requirements. In order to ensure accomplishment of training, the Government will include OPSEC training as a part of their organization’s annual training guidance. Contractor employees must complete Level I OPSEC and AT Awareness training within 30 calendar days of reporting to duty in according to Army Regulation 530-1 and

525.13. AT Level I awareness training is also available at https://atlevel1.dtic.mil/at. Contractor shall initial and do their annual DOD IA Awareness training. iWATCH Training: The Government will brief all Contractor personnel on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch to watch for and instruct employees to report suspicious activity to their COR. Contractor employees must complete iWATCH training within 30 calendar days of reporting to duty.

Emergency Healthcare. Emergency healthcare will be provided to employees for injuries occurring while on duty. The contractor shall reimburse the government for such a service.

3.4 Safety Equipment. In order to meet OSHA law and regulations, the government will provide safety equipment (except for safety steel toe shoes) for those employees working in hazardous areas and those areas that require safety wear. This includes hard hats, gloves, disposable cover shoes, scrubs, safety belts etc. If any items provided by the government are lost or stolen, contractor shall reimburse the government for the cost of such items. Safety steel toe shoes as per OSHA requirement WILL NOT be provided by Government.

3.5 Government Vehicles. The Government will provide Government owned vehicles to transport supplies and equipment being delivered to other facilities and/or other hospitals, clinics, etc. Contractor shall ensure employees' possess valid driver's license and insurance as required by the state of Texas.

3.6 Other Equipment. Equipment to transport/move supplies and/or medical equipment, furniture etc., such as forklifts, carts, hand truck etc., will be provided by government. Training will be provided by government regarding forklift operation and handling.

PART4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General : The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 DRESS CODE: The contractor employees shall comply with SAMMC dress code policy. If contractor employee reports to work and is in the violation of his/her assigned branch dress code, the contractor employee will not be permitted to work.

4.3. SAFETY: The Contractor employees shall comply with the Occupational Safety and Health Act (OSHA).PART 5 Contractor personnel shall wear safety items required by OSHA during the performance of tasks requiring protective equipment or clothing. Contractor shall be responsible for providing safety equipment that is not provided by government as noted on Part 3, paragraph 3.6 (t) Safety Equipment. Safety steel toe shoes shall be provided by contractor to those employees working in areas that require safety steel toe shoes.

4.4 PROTECTIVE GEAR AND EQUIPMENT. Contract personnel are to wear protective safety equipment as described in each branch SOP to include safety steel toe shoes; examination, surgical thermal and leather work gloves, mask, ergonomic back belt for lifting, safety glasses/goggles, gown, scrubs, booties, safety belt, cap or other head gear as dictated by work area, etc., as their work environment and /or Job Hazard Analysis dictates.

Contract personnel are to notify Contractor for issuance of these items as well as their subsequent replacement due to items being lost, damaged, or worn out. Government will provide protective gear, except for safety shoes as per OSHA requirement. Contractor shall provide safety steel toe shoes or composite toe shoes for those employees working in hazardous areas. If any of the items provided by the government are lost or stolen, contractor shall reimburse the government for the cost of such items.

4.5 TRAINING RECORDS. Contract personnel shall complete all initial, recurring annual government unique training, and any other identified training requirements in accordance with all regulations, policies etc. Training that is unique to the government will be provided by government at no cost to the contractor. Contractor shall maintain all training records for all employees under this contract and copies available to COR when requested.

4.6 SUBMITTALS. The contractor shall ensure all contract specific requirements paragraphs such as Education and Training Requirements, National Agency Check Requirements, Health and Immunizations Requirements, and viewing HRP Facility Safety Orientation material are accomplished prior to performance. Other submittals include WAWF invoices for employee work hours and documents as per COR request (employee roster, schedules, time and attendance, transfer of employees within departments, termination, new hires etc.).

4.7 EMPLOYEE ROSTER. The contractor shall deliver to the COR and KO a written list of employees who will perform work under this contract (or newly hire employees during contract performance). This list shall include employee name, work assignment, training, certifications, qualifications and experience. Changes shall be delivered no later than 5 calendar days prior to implementation of a staff change to the COR. In emergency situations and cases of adverse actions where 5 calendar day notice is not possible, the contractor shall deliver to the COR the change in writing not later than 24 hours after the change is implemented.

4.8 TERMINATION OF EMPLOYEE. The Contractor shall provide written notice to the appointed COR(s) of each branch whenever a contract employee is to cease employment under this contract and a newly hire employee will be reporting. The Contractor shall ensure contract employees out-process in accordance with established government procedures and return all government issued equipment, badge(s), employee identification card, common access card, coat(s), safety gear, keys, etc., to the designated office that issued the items. The Contractor shall reimburse the government for government items issued to contract personnel and not returned at the time of their out-processing.

4.9 FILL RATE AND TURNOVER. Contractor shall maintain at least 95% fill rate as per attachment 1 "Workload Data". Turnover should be kept to a minimum for contract continuity purposes and mission success. The contractor shall fully staff the requirements of the contract with the number of FTEs as required. It is expected that the contractor will have the FTEs working all hours as required per branch schedule. Contractor will be paid only for hours worked as employee absences will not be paid.

Contractor shall provide advance notice to appointed COR of the branch were employee is assigned if employee gets reassigned/promoted to another branch within this contract.

4.10 WAWF INVOICES. Contractor shall submit invoices which reflect only hours worked by their employees through WAWF. Invoices shall be submitted once a month by using correct information as per contract (Contract Line Item (CLIN), quantity, units, price etc.). Contractor as well as COR shall maintain an expenditure report available to maintain funding surveillance and for future funding de-obligation of unused quantities. Invoices shall NOT be submitted to COR for signature and approval other than WAWF invoice processing as COR is not authorized to sign any documents that deals with time cards, time off, or contractor employee's leave.

4.11 ACCIDENT REPORTS. The Contractor shall maintain an accurate record of all accidents occurring in the performance of this contract resulting in personal injury, occupational illness, or Government property damage to include maintaining the OSHA 300 Log for their employees. The Contractor shall verbally report each incident to the COR and the Contracting Officer (KO) within 4 hours of the incident. The Contractor shall cooperate with the SAMMC-North and SAMMC-South Safety Office and provide written documentation as requested and required by AR 385-10. Serious injury or death incidents shall be reported immediately to the SAMMC- North or SAMC-South Facility Safety Office.

4.12 DELIVERABLES.

a. Work Schedules: Contractor shall provide a copy of the work schedule to the COR at least two weeks prior to the starting date of each pay period. This allows the government adequate time to schedule Government personnel to fill the absence or discuss staffing needs. Contractor shall be responsible for completing contract employee schedules and submit changes, corrections, and reporting errors. Contractor shall be responsible for submitting completed work schedules to the appointed COR within 7 days of the end of payment cycle before submitting invoice in WAWF to verify information.

b. LEIE Report: In accordance with OTSG/MEDCOM Policy Memo 15-037, all contractors (Individual or Entity) who supply healthcare items or services must not have their names or employee's names listed in the List of Excluded Individuals/Entities (LEIE) database.

Individual or Entity names appearing in the LEIE are not eligible to perform services under this contract. Contractor shall perform individual query on the data base at following site:

http://exclusions.oig.hhs.gov for all employees (current and newly hires) working under this contract and certify in writing to the Contracting Officer and appointed CORs that the contractor has queried the list and no such names appear on the list. During performance of contract, the contractor will perform a quarterly check on current employees and immediately on those newly hires and send certified copy of this list to the COR of the branch where employee is/will be assigned.

c. Time and Attendance Log: The contractor shall take prompt, reasonable, and appropriate disciplinary action or contract employees who do not meet performance standards, inconsistent attendance, tardiness, and/or do not meet customer service expectations. The contractor will keep a log of employee tardiness and attendance to verify payment accuracy for shift and hours worked. Logs will be submitted weekly to the appointed COR of the branch where employees are designated to work.

4.13 DEFENSE MEDICAL HUMAN RESOURCE SYSTEM-INTERNET (DMHRSi). Contractor shall ensure that all employees under this contract submit DMHRSi manpower hours as directed while employed by Logistics Division. Submission must be completed by COB on the second Wednesday of each government pay period. If employee is on leave, the reporting shall be submitted prior to scheduled leave to meet manpower hour submission prior to the second Wednesday of each government pay period. This Manpower reporting is a web-based, tri-service, human resource management system that was created to standardize human resource management processes and to allow for greater accountability of medical resources throughout the military health system.

http://exclusions.oig.hhs.gov/

4.14 ENTERPRISE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA).

Contractor shall submit ECMRA reporting as per paragraph 5.3 of this PWS and as indicated on Contract Line Item Number (CLIN) date. This reporting is due 31 October of each year upon completion of a 12 month service (or as applicable).

4.15 DEPARTMENT OF LABOR PUBLICATION WH-1313. In accordance with FAR Part

22.1018 Notification to Contractors and Employees, contractor shall post Department of Labor Publication WH- 1313, Notice to Employees Working on Government Contracts at a prominent and accessible place at the worksite before contract performance begins. The publication advises employees of the compensation (wages and fringe benefits) required to be paid or furnished under the Service Contract Labor Standards statue and satisfies the notice requirements in paragraph (g) of the clause at 52.222-41, Service Contract Service Contract Labor Standards.

4.16 NON-DISCLOSURE AGREEMENT (NDA). Standard non-disclosure statements shall be provided as required for personnel who may have access to government data in the course of their duties. See attachment 2/f technical Exhibit 2 "Position Description" for those positions that required signed NDAs.

PART 5

SPECIFIC

TASKS

5. Specific Tasks:

5.1 SPECIFIC TASKS. The contractor shall provide services in accordance with this PWS and as listed in attachment 1/technical Exhibit 1 "Workload Data" and attachment 2/technical Exhibit 2 "Position Description" to support the mission, operation, goals and objectives for Logistics Division and its three branches. Contractor shall be responsible for providing staff to work at each branch during operating hours, Monday thru Friday, except for holidays and weekends. All specific tasks as described in this PWS and attachment 1 and 2 shall be performed in accordance with Government established policies, regulations, and Standard Operating Procedures (SOPs) as dictated by each branch. ·

5.2. PHYSICAL DEMAND: Some of work requires standing, walking, bending, crouching, pushing, pulling, twisting, turning, carrying, reaching, lifting and repetitive motion of hand, wrist, and/or elbow.

5.3 FACILITIES MANAGEMENT BRANCH: Facilities Management (FM) executes new work and equipment site prep projects to support changes and meet requirements to modernize facilities.

a. Facilities Management Operations: The FM is responsible for grounds maintenance, pest control, furniture installation and joint commission readiness. FM is also responsible to execute construction projects, update facilities, and process space requests by finding the most efficient solutions.

b. FM Hours of Operation: The Facilities Management Branch hours of operation are Monday thru Friday from 0700 to 1600. Contractor employee hours shall not exceed 8 hours per day as overtime is not allowed under this contract.