PWS_Washers__Dryers_maintenance__Contract.docx

PERFORMANCE WORK STATEMENT

Maintenance Contract for Washers & Dryers

1. General. This is a non-personal services contract to maintain and repair coin-free Government owned electric washers and electric and gas dryers at Fort Bliss, Texas. The Government shall not exercise any supervision or control over the maintenance service contract providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. This is a new requirement, there is no incumbent or historical information to provide.

1.1. Description of Services/Introduction. The Contractor shall provide personnel, equipment, supplies, materials, parts, labor, facilities, transportation, tools, supervision, and all other essentials necessary to perform maintenance and repair on Government owned garment washers and dryers at Fort Bliss as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2. Background. Services for this contract are needed to maintain, service, repair, connect, disconnect and transport approximately 3,531 washers and dryers on Fort Bliss, its base camps and all outlying training areas (see Tech Exhibit #001 for inventory location). The coin-free machines are used by government personnel entitled to the use of the machines for laundry purposes.

1.3. Objectives. The objective of this contract is to maintain, service, repair, connect, disconnect and transport Government owned coin-free electric and gas washers and dryers listed (see Tech Exhibit #001). Contractor must provide materials, parts, labor, transportation, and any other essentials necessary to meet the requirements of this contract applicable to a government owned inventory of washers and dryers utilized by government personnel in 186 building facilities throughout Fort Bliss.

1.4. Scope. This contract includes all functions, tasks and responsibilities required to maintain, service, repair, remove/replace and transport a Government owned inventory of approximately 3,531 Washers and Dryers. The Government owned inventory may fluctuate up or down by 10% during the life of the contract. The contractor shall perform reoccurring maintenance and repair activities and respond to service calls to keep the government inventory functioning properly. The Contractor shall establish a procedure to communicate with the DPW Work Reception Desk in building 777 to receive service calls and to report the completion of service calls. Contractor shall respond to service calls within three hours of receipt and inoperative units shall be repaired within 24 hours of receiving the service call. Inoperable units that cannot be repaired within 24 hours from the receipt of the service call shall be removed, transported and replaced with an operational unit from the government owned inventory located in building 1103. Units that pose a Safety hazard to personnel shall be removed from operation as soon as the hazard is identified. Prior Contracting Officer Representative (COR) approval is required for all replacements of units. The contractor shall affix government provided stickers to all units and remove worn or defaced stickers. Contractor shall provide the COR a list of all preventive maintenance conducted, service calls received and completed for each month for each unit. Contractor shall be able to be located by phone and provide answers/status to the COR on all maintenance and repair activities. On an as needed basis, the Contractor shall provide replacement water hoses for washers, for hot and cold water, connectors for dryers, including three or four prong electrical cords to connect Government owned dryers to existing electrical dryer outlets, as well as hoses, couplings, connectors to gas outlets and vents. Contractor will provide preventive maintenance following manufacturer’s recommendations to include cleaning of exhaust vents and repairs of vent connections to dryers, including clamps and extensions and all needed operational parts. Contractor shall identify and report to the COR all units that are marred, deeply scratched, dented, broken, damaged by user abuse or substandard in any way. The contractor shall track the status of all active warranties, place warranty calls with the warranty provider, track warranty repairs and shall not conduct any repair that could void the warranty.

Contractor shall exercise reasonable care to avoid any practices that may adversely affect the environment. Contractor shall comply with all applicable laws and regulations, including but not limited to Federal Law, New Mexico and Texas State Law(s), Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations. Contract includes a 90-day phase in/out period, which requires the contractor to oversee the removal of existing machines and assist in the installation of new machines. Initial installation of new Government machines will be done by others. If more time is needed, contractor shall specify the amount of time needed and the reason more time is required. See Technical Exhibit #002 for type, location and quantities of machines.

1.5. Period of Performance. The period of performance shall be for one (1) Base Year and 3-Option Years. The Period of Performance reads as follows:

1.6. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) 52.246-1 entitled, “Contractor Inspection Requirements” and applicable sub-clauses pertaining to quality control.

1.6.1. Implement and Maintain. At any time it is determined by the Contracting Officer (KO) that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor within the timelines established by the Contracting Officer to correct the deficiency. If a Contract Deficiency Report (CDR) is issued the Contractor within 7 working days shall develop and submit to the Contracting Officer a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.6.2. Corrective Actions. At any time it is determined by the Contracting Officer (KO) that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor within the timelines established by the Contractor within 7 working days shall develop and submit to the Contracting Officer a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.7. Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the PWS of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate.

1.7.1. Contracting Officer Representative (COR). The COR will be identified by registering under the Contracting Officers Representative Tracking tool (CORT) https://wawf.eb.mil. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A breakdown of all washers and dryers is under Tech Exhibit #001. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.2. Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW FAR 42.5, Post Award Orientation where minutes will be taken. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be considered into the overall contract price.

1.8. Hours of Operation.

1.8.1. Normal Duty Hours. The Contractor is responsible for providing performance/service, between the hours of 0730 and 1630 hours Monday through Friday. On Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.2. Federal Government Holidays.

b. When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday is observed as a legal holiday. This list of holidays relates to Government duty days and is not intended to supplement or otherwise alter the provisions of any Wage Determination regarding applicable paid holidays.

c. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor’s personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked, unless stipulated otherwise. This provision does not preclude reimbursement for authorized overtime work if applicable.

d. When the Department of Defense grants excused absence to its employees, the Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and shall be guided by the instructions issued by the Contracting Officer or the COR. Changes in employee work schedules shall comply with the terms and conditions of the contract, to include payment provisions.

e. If Government personnel are furloughed, the Contractor shall contact the Contracting Officer or the COR to receive direction. It is the Government’s decision as to whether the contract price/cost will be affected as a result of Government shutdown and/or furloughed Government employees. In the event that Government shutdown and/or furloughed Government employees do impact contract price/cost, a negotiated settlement will be reached as deemed appropriate by the Contracting Officer.

1.8.3. Emergency Services. In case of emergency the Charge of Quarters (CQ) desk or Liaison Officer (LNO) should contact the contractor directly at a number to be provided upon award; if no responses then call the DPW Work Reception Desk at 642-5477. If any inspection is rated unsatisfactory, the Quality Control Manager (QCM) will notify the contractor that re-performance is required. The contractor will have 48 hours to comply and a re-inspection will be conducted.

1.9. Place of Performance. The work to be performed under this contract will be performed throughout Fort Bliss. See Tech Exhibit #001 for building number and unit inventory. Locations may change pending Troop Movement and fluctuations. Some machines may have to be stored at contractor’s warehouse or the contractor’s choice of storage while a building is under renovation.

1.10. Type of Contract. The Government will award a Firm Fixed Price contract for this requirement.

1.11 Security and Force Protection.

1.11.1 AT Level I Training. All Contractor employees, including Sub-Contractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within five (5) working days after contract start date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit Certificates of completion for each affected contract employee and Subcontractor employee to the COR (or to the KO, if a COR is not assigned) within five (5) working days after completion of training by all employees and Sub-Contractor personnel on a recurring annual basis. Antiterrorism (AT) Level I awareness training is available at the following site: https://JKODirect.jten.mil. If access to a computer is not available, the unit’s Level II Antiterrorism Officer (ATO) will conduct AT Level I training for the Contractor and employees within five (5) working days after contract start and maintain a copy of the attendance roster for one year. Any Contractor hired after contract start will be required to receive AT Level I training within five (5) working days by the ATO. It will also be acceptable for the new hire to take the training on line and present the training certificate to the ATO within three (3) calendar days. The AT Level I training is an annual requirement with the 12 month period starting on the date of initial training and re-certification no later than (NLT) the last day of the 12 month period. If the requiring activity does not have an ATO, the first ATO in the chain of command will conduct this training.

1.11.2. Access and General Protection/Security. Contractor and all associated Sub-Contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by the Department of Defense (DOD), Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.11.2.1. The Contractor shall notify the COR of employees who require access to the installation and have not previously had a background check, within 5 days of award of the contract. The COR will provide a background check form to the Contractor who in turn shall input the appropriate details per employee and submit the form directly to the Point of Contact at the Directorate of Emergency Services (DES). Any negative results (names only) from the background check will be transmitted from DES to the Contractor who will take action accordingly. The COR will get a copy of the DES report and follow-up with the Contractor to assure compliance. It will be up to the Contractor to take appropriate action and directly coordinate with DES for information and/or appeals as needed. If during the period of the contract new personnel are hired that information shall be submitted to the DES within 5 days of new hire. It is the Contractors responsibility to inform the Government of these changes. See Section 1.11.5 for installation access.

1.11.3. iWATCH Training. The Contractor and all associates Sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within five (5) working days of contract award and within five (5) working days of new employees’ commencing performance with the results reported to the COR no later than five (5) working days from employment start. Documentation to be used by the COR to satisfy this requirement can be found at https://www.bliss.army.mil/iWATCH.

1.11.4. Operations Security (OPSEC) Awareness Training. DOD Contractors must be aware of OPSEC and understand how OPSEC complements traditional security programs. Per AR 530-1 all Contractor employees, including subcontractor employees, requiring access to Army Installations, facilities, or controlled access areas shall complete OPSEC Awareness training. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR within 15 calendar days from start of Base Year and Option years of contract award or within 15 calendar days of new employees commencing performance to ensure compliance with the terms and conditions of the contract. Training is available at http://cdsetrain.dtic.mil/opsec or by contacting the Installation OPSEC officer through the COR.

1.11.5. Access and General Protection/Security: Policy and Procedures. Contractor and all associated sub-Contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.11.6. Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.11.7. Security of Classified Items, Systems and Information. The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

1.11.8. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. If needed all keys for the warehouses will be signed for each morning and returned at the end of the day. All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop and implement a key control program and procedures compliant with AR 190-13 to ensure that keys are controlled and safeguarded. The plan shall be incorporated within the Contractor’s Quality Control Plan or submitted to the COR for approval (Insert a time frame, i.e. NLT five (5) working days after award). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the KO, COR and Security Manager.

1.12. Safety. The Contractor shall establish and maintain a safety plan of which a draft plan shall be submitted to the KO at the time of proposal. Contractor’s final Safety Plan shall be submitted no later than (NTL) 15 calendar days after contract award.

1.12.1. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with the following Safety Accident Prevention Standards: 29 CFR 1910, Occupational Safety and Health Standards; 29 CFR 1926, Safety and Health regulations for Construction; Army Corps of Engineers Manual 385-1-1, Safety and Health Requirements Manual. The Contractor shall comply with the above and all other applicable DoD, Army, Federal, State and Local safety and health requirements.

1.12.2. Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contactor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

1.12.3. Environment and OSHA. The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the Contracting Officer or authorized representative for final resolution. The Contractor shall notify the Contracting Officer or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the Contracting Officer or authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the Contracting Officer or designated representative and COR.

1.12.4. Reporting Mishaps. The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program and DA Pam 385-40, Army Accident Investigations and Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty Contractors; (2) Damage to GFM, GFP, or GFE provided to a Contractor; (3) Contractor accidents involving Army property and personnel.

1.12.5. Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Contracting Officer, designated representative or COR, and shall notify the Contracting Officer of the corrective action to be taken.

1.13. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or Subcontractors. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general wellbeing, or operational mission of the Army and Fort Bliss, Texas. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s final Safety Plan to be submitted to the Contracting Officer NLT five working days after award.

1.13.1. Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, certificates and permits, applicable for the type and class of vehicle being operated.

1.13.2. Authorization to Work. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card. Pursuant to US Army regulations, and any subsequent revisions, Contractor employees must obtain badges through the installation Directorate of Emergency Services (DES). Badges will either be issued under the Contractor Verification System (CVS) program using a Common Access Card (CAC), or under the DES Standardized Contractor ID Badge program. For identification and security purposes, Contractor’s employees shall wear stated badges at all times, when performing work under this requirement.

1.13.3. Speaking, Reading, and Understanding English. Contractor shall hire and staff personnel who can communicate with Government representatives and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

1.13.4. Identification of Contractor Employees. The Contractor (to include Subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include Subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include Subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.13.5. Conflict of Interest & Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Contractor shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DOD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the COR. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

1.13.6. Reports. Contractor manpower reporting (CMR): The office of the Assistant Secretary of the Army has issued a policy to implement a management control function that will provide the Army with an accountability mechanism on the use of contracted services. This requirement is affected by this policy. Reporting period will be the period of performance of the contract not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year that the contract is in effect. Reporting requirements are described elsewhere in this contract.

1.13.7. Personnel Health and Hygiene. The contractor personnel shall present a clean, neat, and professional appearance.

1.13.8. Contractor Vehicles. All Contractor vehicles shall be readily identifiable. Identification shall include displaying Contractor’s name in a clear and unobstructed location on the vehicle. Motor vehicles entering Fort Bliss Operational Area shall be properly licensed, insured, and registered with the Installation Access Pass Office.

1.13.9. Contractor Advertising. The Contractor shall not place or display advertising of any kind on Government property.

1.13.10. Special Qualifications. Technicians should be certified in maintenance of electrical and gas washers and dryers, commercial grade machines, including digital equipment. Proof of certification shall be provided.

1.13.11. Key Personnel: The following personnel are considered key personnel by the Government:

a. Onsite Supervisor (OS)/alternate OS.

1) The Contractor shall provide an OS who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO within 10 calendar days after contract award, thereafter any changes shall be provided five (5) business days prior to expected change and no less than 24-hours after unplanned changes. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

2) The OS or alternate shall be available between 7:30 a.m. to 4:30 p.m., Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

3) Badge. Key personnel shall wear a badge that indicates their job title.

1.13.12. Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.14. Phase In/Phase Out Period. The third party contractor will deliver and install all the new Government owned units. The existing units will are owned by the incumbent contractor and these will be removed in coordination with the installation of the new ones. Once the new ones are installed the service and maintenance under this contract will begin. The transition plan for the for the removal of existing units and installation of new units is attached as TE #002

a. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 90-day phase in/out period. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services.

b. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services called for by this contract are maintained at the required level of proficiency.

c. The Contractor shall in good faith work with the successor in transitions and clarification of phase out services.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms.

2.1. Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

2.1.1. Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer (KO). A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. Controlled Area. A controlled space extending upward and outward from a specified point. This area is typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

2.1.6. Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.7. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. Government-Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.9. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.10. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.11. Property Administrator (PA) or Plant Clearance Officer (PLCO). An authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of the Contractor.

2.1.12. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

2.1.13. Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.14. Quality Assurance Surveillance Plan (QASP). A document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.15. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.16. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Subcontractor.

2.1.17. Work Day. The number of hours per day the Contractor provides services IAW the contract.

2.1.18. Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. Acronyms.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services.

3.1. Services. The contractor shall provide a phone number where the customer can call for a service or repair. This notice with a service phone number will be placed on each laundry room that has Government owned machines. In order to determine if a service call is within the scope of work, the Contractor shall interview the customer who calls in the work order to determine if the work is within the scope of the contract or if it is a plumbing or electrical problem. If the Contractor determines the work order is within the scope of the contract, the Contractor shall perform in accordance with this Performance Work Statement. If the work is not within the scope of work, the contractor is to let the customer know to request the work by placing a service order through the DPW service order desk at (915) 642-5477. However, the contractor shall coordinate with Pride technicians and be available to disconnect and reconnect the units as needed. The Government will provide maintenance and repairs (through the Pride contract) required that are the Government’s responsibility, such as internal plumbing and electrical wiring (up to the wall), which shall NOT be performed by the Contractor. Maintenance, Warranty and Repair services to the Government units shall be accomplished by the Contractor within eight (8) hours of notification of by the customer. Contractor will maintain a log of all service calls with date, work order number, time of call, and name of customer and circumstances. Any machine requiring excessive repair service or determined to be unrepairable shall be taken to the FMO warehouse and replaced immediately with a working one. The FMO personnel is to log the nonservice machine from the hand receipt and if a machine replacement is required, replacement will be accomplished within 8 hours of the original service call. The Contractor shall service all strainers and/or screens on each machine for proper operation of the equipment, each time service is performed. The exterior of the equipment will be thoroughly cleaned each time service is performed. Cracked or broken knobs shall be replaced as needed. The Contractor shall conduct a monthly inspection of all equipment for proper operation and safety and ensure that the machine cabinets present a pleasing appearance. Mars, scratches, etc. shall be spot painted during inspection.

3.2. Facilities. The Government will provide the Contractor office space and necessary workspace for the Contractor to provide the services outlined in the PWS. The Contractor shall coordinate with FMO for the location for temporary storage of damaged/unserviceable washers & dryers pending turn-in date. FMO shall turn-in damaged/unserviceable appliances with assistance from the Contractor and Defense of Logistics Agency (DLA). Washers & dryers shall be placed in warehouses. In the event that there is a requirement to store washers & dryers in a different location/warehouse, the contractor may be required to utilize storage at a location designated by the government, either on or off the installation. The Contractor shall maintain warehouses in a clean, neat and orderly fashion, preventing accumulation of trash and other debris, and avoiding safety hazards, at all times. Contractor will stock washers & dryers in labeled warehouses. The Contractor shall maintain accountability and control of any keys provided, and shall return them to the FMO Chief or COR at the end of the duty day. Warehouse or storage space will be provided by FMO. Any alterations to facilities shall be approved prior in writing and property shall be returned to its original condition prior to completion of this contract. Contractor shall be responsible for any damages or lose of use due to their negligence. Any signage shall conform to standard Army/Installation signs/format and must be approved by the KO and COR in writing prior to placement and may not be permanently affixed to any Government property or structure.

3.3. Utilities. The Government will provide all utilities in the facility to be available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

3.4. Equipment. The Government will provide standard office equipment and telephones.

3.5. Materials. The Government will provide all new washers, dryers, electrical cords, gas connectors and any materials needed to have all machines operational on the initial installation.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities.

4.1. Contractor Furnished Items. Everything included in this paragraph and its subparagraphs is basic to the contract and should be included in the contract price.

4.1.1. The Contractor shall provide all labor, supervision, transportation, vehicles, supplies, equipment, tools, materials, facilities, and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Materials.

4.2.1. Contractor shall affix labels as described under section 5.4.1 for customer service.

4.4. Equipment. The Contractor shall provide all necessary equipment for performance of this contract such as but not limited to: washer’s hoses, (electric and gas) dryer cords, vents, tools, dollies, straps and supplies needed for installation, removal, connection/maintenance, and transportation.

4.5. Responsibilities of the Contractor.

a. The Contractor shall provide a safe working environment for key consultants and all persons in his/her employ as prescribed by 29 CFR 1910 “Occupational Health and Safety”. The Contractor shall be responsible for all damages to persons and property that occur in connection with the work and service under this contract, without recourse against the Government.

b. Contractor shall exercise extreme caution to protect building finishes, private property, military property, etc., from damage during the performance of these contract requirements. Contractor shall be responsible for all loss or damage or whatsoever kind and nature to all Government property, while in the performance of these contract requirements, which result in whole or in part from the negligence or omissions of Contractor, any of his Subcontractors or any employee, agent or any representative of the Contractor or Subcontractor(s).

c. The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work.

d. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

PART 5

SPECIFIC TASKS

5.1. General. The Contractor shall provide all skilled personnel, equipment, supplies, tools, materials, supervision, transportation, and other items necessary to perform the work in this PWS to meet the performance requirements, except for those items specified as Government furnished property and services.

5.1.1. Contactor shall provide maintain, service, repair and replace as needed all Government owned washer and dryer units under this contract.

5.1.2 Warranty Maintenance. The Contractor shall maintain the new washer/dryer units warranty maintenance IAW the manufacturer’s terms and conditions. The Contractor shall be certified by the manufacturer to perform warranty repairs on the units. No repairs will be done that will cause the warranty to be voided.

5.1.3 Preventive Maintenance. The Contractor shall provide preventive maintenance to all units IAW the manufacturer’s recommendation and industry standards. This shall include at the minimum, checking electrical and plumbing connections, cleaning filters, cleaning lint exhaust tubes on the dryers and wiping all surfaces clean. The contractor shall provide a Preventive Maintenance Plan for approval 30 days after award of the contract. (Deliverable #1) See details in paragraph 5.5.

5.2. Washing Machines Maintenance. Washing machines shall be in good mechanical condition to provide clean clothing when wet washed at a common wash agitation and manufactures recommended temperature. Equipment shall be free of marks, deep scratches, dents, and cracked or broken parts.

Each machine shall have standard hot and cold water connections and be capable of operating on 120 volt (V), 20Amp circuit without overloading the electrical circuit under normal operations.

5.2.1. The Contractor shall repair at their expense any damage to Government property resulting from the movement of washers into or out of any building. These repairs must be made by a craftsman of the particular trade.

5.2.2 Contractor shall disconnect, remove, install and re-connect and ensure proper operation of appropriate number of machines per location as indicated under TE #001.

5.3. Dryer Machines Maintenance. Dryers shall be in good mechanical condition to provide dry clothing when operated at the manufactures recommended settings. Equipment shall be free of marks, deep scratches, dents, and cracked or broken parts. Electrical dryers will be utilized and shall be designed to operate in 220 Volts, single phase and shall not overload a 30 Amp circuit under normal operation. The prongs are usually 3 or 4 wire. Gas dryers shall be designed to operate on a 20 Amp power source and shall not overload the circuit under normal operation.

5.3.1. Contractor shall install, connect and ensure proper operation of appropriate number of machines per location as indicated under TE #001.

5.3.2. The Contractor shall repair at their expense any damage to Government property resulting from the movement of dryers into or out of any building. These repairs must be made by a craftsman of the particular trade.

5.3.1 All washers and dryers in the Warrior Transition Barracks are to be front loading and ADA compliant

5.4. Repair/Service Calls.

5.4.1. Contractor shall post normal hours of operation and telephone numbers for repair service at each laundry room or machine location for the convenience of the customer,…