Cook_Augmented_Services_PWS_PRS_Cook_Augmentee_Draft_26_DEC.doc

Performance Work Statement (PWS)

Cook Augmented Service - Version: I 12/26/2018 Vision Statement 1 Introduction

1.1 Background

1.2 Objectives

2 Requirements

2.1 General

2.1.1 Scope

2.1.2 Description of Services

2.1.3 General Information

2.1.4 Place of Performance and Hours of Operation

2.1.5 Recognized/Government Holidays

2.1.6 Travel/Temporary Duty (TDY)

2.1.7 Emergency Services

2.1.8 Contract Administration and Management

2.1.9 Quality Control

2.1.10 Government Point of Contact (POC)

2.1.11 Subcontract Management

2.1.12 Contractor Employees

2.1.13 Business Relations

2.2 Special Requirements

2.2.1 Security

2.2.2 Alien Employment

2.2.3 Employee Health, Hygiene, and Dress Code

2.2.4 Employee Conduct, Behavior, and Ethics

2.2.5 Contingency Plan

2.2.6 DoD Level I Antiterrorism Training (AT)

2.2.7 Access and General Protection procedurest

2.2.8 Backround Checks 12

2.2.9 iWATCH Training

2.2.10 Physical Security

2.2.11 OPSEC

2.2.12 Security of Classified Items

2.2.13 Organizational Conflict of Interest

2.2.14Conflict of Interest & Employment of Government Personnel

2.2.15 E-Verify

2.2.16 Supervision of Contractor Employees

2.2.17 Training

2.2.18 Sanitation

2.2.19 Hazard Communication

2.2.20 Nutrition

2.2.21 Equipment Operator Maintenance

2.2.22 Food Safety

2.2.23 Customer Service

2.2.24 Meal Serving Hours 15

2.2.25 Expanded Serving Hours 16

2.2.26 Contingency Plan 16

2.2.27 Performance Evaluation Meetings 16

2.2.28 Employee Meals 16

2.2.29 Family Member meals 16

2.2.30 Reduced Services for Power Outage/ Mechanical 16

2.2.31 Reduced Services Meals 16

2.2.32 Phase in Phase out Period 17

2.2.33 Labor & Wages 17

2.2.34 Strike Contingency Plan 17

2.2.35 Infrequency Cleaning Schedule 18

2.2.36 Food Management Assistance Team 18

2.2.37 Veterinary Service 18

2.2.38 Preventive Medicine 18

2.2.38 Assistance 18

2.2.39 Preventive Medicine 18

2.3 Safety 18

2.3.1 Reporting of Fire and Safety Hazard 18

2.3.2 Fire Prevention and Evacuation 19

2.3.3 Environment and OSHA 19

2.3.4 Reporting Mishaps 19

2.3.5 Personnel Safety 19

2.4 Personnel 20

2.4.1 Special Training Requirements 20

2.5 Environmental Considerations 21

3.0 Performance Requirements and Standards 22

3.1 High Level Objectives 22

3.1.1 Dining Facility Sanitation 22

3.1.2 Food Preparations and Operations 23-27

3.2 Maintenance 28

3.3 Transition 28

3.4 Contractor Manpower Reporting Application 28

Performance Requirement Summary Matrix 29-41

4.1 Quality Assurance 42

4.2 Quality Control Plan 42

Deliverables 44 Related Documents 44-73 Performance Work Statement (PWS) Cook Augmented Service Vision Statement

This is a non-personal services contract to provide Cook Augmented services in support of the installation food service program that supports the warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses dining facility food preparation, serving meals, maintaining self-service items, ice, and beverages during designated meal periods, sanitation of cooking equipment and kitchen areas.

1 Introduction

This PWS is developed to support Fort Carson installation food service requirements to meet Cook Augmented Service needs at BLDG 2330, Stacks Dining Facility. The Contractor shall provide all supervision, labor, materials, supplies, and other items in support of the cook augmentation that supports the Warfighter with flexible, efficient and cost effective service. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality cook augmentation that supports the warfighter with flexible, efficient and cost effective contract food service support.

2 Requirements

This section describes the general requirements for this effort.

2.1 General

2.1.1 Scope

The Contractor shall successfully transition food service support operations and be fully staffed with qualified personnel that meet or exceed the qualifications stated in this PWS.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, and personnel, with the exception of Government Furnished Property (GFP), to perform activities that comprise the Cook Augmented Services of an Army Dining Facility. It includes, but is not limited to, preparing and serving of food, along with maintaining self-service items, ice, and beverages during designated meal periods. Also, included is the performance of related custodial, and sanitation functions, in the Dining Facilities. They promulgate both existing and maturing concepts, responsibilities, policy, and implementing procedures. The Contractor shall perform to the standards in this contract.

2.1.3 General Information

The Period of Performance (PoP) shall be for a four month period from 01MAY2019 thru 31AUG2019.

2.1.4 Place of Performance and Hours of Operation

This PWS is developed to support Fort Carson cook augmented requirements at BLDG 2330. Stack Dining Facility. Section 6.3, TE, Requirements for HC levels of service outlines workload requirements for each facility listed in this contract.

Terms:

1. Normal Weekday Support level: 5 days a week, Monday thru Friday

2. Normal Weekend Closure Level: Breakfast and Lunch Service only

3. Normal Weekend Support Level: Saturday and Sunday rotated by the FPMO Hours of Operation: Normal Hours. The meal service hours for the dining facilities are listed in Technical Exhibit B. These hours are subject to change based upon supported unit requirements. Usually this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the Government. Performances of contract requirements are expected to occur between these hours:

(A) Dining Room (5 Weekdays)

Breakfast: 0700-0900

Lunch: 1130-1300

Dinner: 1700-1830

(B) Dining Room (Weekends and Federal Holidays)

Brunch: 0930-1300 Supper: 1700-1830

(C) Drive Thru (Weekdays, Weekends and Holidays)

Closed

(D) Grab in Go (Weekdays. Thanksgiving and Christmas Day Breakfast Only TBD)

Closed Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, alerts, training exercises, and troop movements. The Contracting Officer (KO) may authorize the Contractor to provide extended services by giving four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications are subject; however, notifications will be given as soon as possible.

2.1.5 Recognized/Government Holidays

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January

Presidents Day 3rd Monday of February

Memorial Day Last Monday of May

Independence Day 4th day of July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

2.1.6 Emergency Services

The contractor shall be responsible for providing medical services to its employees. Emergency medical services will be provided by the government to support life-saving injuries or illnesses until proper medical support can be administered from an external source to the government from a medical treatment facility or transport. This does not include contractor employees that are military retirees or dependents working for the contractor on Army installations.

2.1.7 Contract Administration and Management

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement. The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at Fort Carson and the contractor's corporate offices. The contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The Food Program Manager will designate facility operation and closures by way of open and closure schedule that will be provided to the contractor. The contractor shall have a plan to operate during inclement weather due to the fact that cooks are mission essential. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in accordance to state and federal employment policies (time keeping, leave processing, pay, emergency needs).

2.1.8 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The QCP is addressed at paragraph 4.2 Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government (see Section I FAR 52.246-1, Contractor Inspection Requirements).

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractor's QCP shall contain a systematic approach to monitor operations to ensure acceptable services provided adhere to the requirements of the contract. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide its QCP to the Contracting Officer (KO) at the pre-performance conference and shall include key control plan (C.1.11), lock combination control plan (C.1.12); changes to the QCP after award shall be submitted to the KO for approval no later than five working days prior to the proposed changes being implemented.

2.1.8.1. Corrective Actions. At any time it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results that conform to contract requirements, action shall be taken by the Contractor to correct the deficiency.

2.1.8.2. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the PWS of this contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level. The Government will monitor the Contractor's performance to determine the effectiveness of the Contractor's quality control program/system. The Performance Assessment Plan (PAP) is an attachment for information.

2.1.10 Government Point of Contact (POC)

The KO or their designated representative will be the point the contact concerning administration and performance of the contract. Designation of government personnel (Contracting Officer Representatives and Assistant CORs) and their limitations will be made in writing by the contracting activity. The COR will be designated on official letterhead and signed by the appropriate Contracting Officer. The COR monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.1.11 Contract Payment-Fixed Price

Contractor Payment. The Contractor will receive the maximum monthly contract payment when contract requirements have been met and each PRS service is performed within the established AQL; e.g., number of recorded defects does not exceed the number allowed.

2.1.12 Contractor Employees

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.1.13 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Security

The Contractor shall sign a Contractor Visitor Group Security Agreement IAW Fort Carson local policy. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances; reports; security checks; security guidance; emergency protection; protection of Government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

2.2.2 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I-551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request. Personnel shall be free of a criminal record. Contractor employees must obtain badges through the instillation Directorate of Emergency Services (DES). Badges will either be issued under the Contractor Verification System (CVS) program (using a Common Access Card (CAC), or under the DES Standardized Contractor ID Badge program. For identification and security purposes, Contractor’s employees shall wear stated badges at all times, when performing work under this contract.

2.2.3 Employee Health, Hygiene, and Dress Code

The contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in TB MED 530, Paragraph 2-2 /NAVMED P-5010-1/AFMAN 48-147 IP pg.25 for contractor employees. The Contractor shall provide each employee an identification (ID) badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn 100% of the time during which the employee is performing work under this contract. Each Contractor employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

The Contractor shall ensure employees wear an approved government uniform.

The uniform consists of smock or chef jacket unisex, trousers unisex, undershirt, undergarments, headgear, and, footwear. The Contractor shall submit uniform to the government prior to the beginning the contract to determine acceptability. Employees shall wear a clean and complete uniform when working IAW TB MED 530 food employees shall wear clean outer clothing to prevent contamination of food, equipment, utensils, linens, and single-service and single-use articles. Uniforms and aprons shall be white or light pastel in color, in good repair, freshly laundered and pressed, well fitting, and color coordinated. Senior cook shall wear distinctively colored clothing and Chef’s cap. Shoes clean and of sturdy construction and shall cover the foot. Employees wear socks or hose as appropriate. Contractor shall provide uniforms to employees. Contractor personnel shall present a clean, neat and professional appearance. Personnel shall comply with sanitation and food safety standards IAW TB MED 530. Employees shall smoke only in smoking designated areas.

2.2.4 Employee Conduct, Behavior, and Ethics

The contractor employees shall comply with all applicable Government regulations, policies and procedures. The contractor shall ensure all personnel employed under this contract conform to conduct regulations contained in FAR 52.203-13 Contractor Code of Business Ethics and Conduct. The government may, at its sole discretion, direct the contractor to remove any contractor employee from the government premises. Removal does not relieve the contractor of the responsibility to continue providing the services required under the contract. The Installation’s Rules Apply to Contractor. Rules, regulations, direction, and requirements issued by the Commander, apply to all personnel who enter Fort Carson, Colorado owned or controlled areas. The Contractor shall not place or display advertising of any kind on Government Property.

2.2.5 Contingency Plan

The Contractor provide and maintain a contingency plan for continuation of performance of services under this contract should acts of God, labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. Written plan submitted to the KO not later than 20 days after award of contract. Plan will be approved by the Government.

2.2.6 DoD Level I Antiterrorism Training (AT)

Pursuant to Department of Defense Instruction Number 2000.16, "DoD Antiterrorism (AT) Standards, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I Awareness Training within five (5) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the KO, if a COR is not assigned) within five (5) calendar days after completion of training or within five (5) days from the date that its new employees start work on the Federal installation (whichever comes first). This is required for all Contractor employees and subcontractor personnel. AT Level I awareness training is available at https://atlevel1.dtic.mil/at.

Note: The website for the Information Awareness Training is https://ia.signal.army.mil/DoDIAA/ and the website for the Antiterrorism Level I Awareness Training is https://atlevel1.dtic.mil/at/. Completion of both is solely the responsibility of the Contractor.

In the event that the automated system at https://atlevel1.dtic.mil/at/ is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided the KO or designee along with all associated cost or schedule impacts to the contract.

2.2.7. Access and General Protection/Security: Policy and Procedures . The Contractor shall comply with all applicable Federal and installation access and security policies and procedures (provided by Government representative).

2.2.8. Background Checks.

In accordance with AR 525-13, paragraph 5-19, Standard 18, and DoDI 2000.16, Standard 18, the Contractor shall ensure a favorable local area records/files check is completed on all employees through the Administration Section of the Fort Carson Directorate of Emergency Services (DES). Results of the records check shall be provided to the COR for review and approval within 5 working days. There is no cost charge to the contractor by the government.

2.2.9.. iWATCH Training.

The Contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within five (5) working days of contract award and within five (5) working days of new employees’ commencing performance with the results reported to the COR no later than five (5) working days from employment start.

2.2.10. physical Security.

The Contractor shall be responsible for securing and safeguarding all Government equipment, information, and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program.

2.2.11. Operation Security (OPSEC).

All Contractor employees shall complete OPSEC Newcomer Orientation training and be briefed on the critical information by the Installation Logistics Division Security Manger. The Contractor shall submit OPSEC initial briefing roster to the KO within 30 days after contract start date or effective date of incorporation of the requirement into the contract, whichever applies. Any employee hired after the contract start date shall receive OPSEC Newcomer training within 30 days. OPSEC refresher training is an annual requirement with the 12 month period starting on the date of initial training NLT the last day of the 12 month period.

2.2.12. Security of Classified Items, Systems and Information.

The Contractor, as a general rule, shall not have access to classified information; however, should classified documents fall into the possession of the Contractor, the Contractor shall immediately contact the COR for disposition instructions.

2.2.13. Organizational Conflict of Interest

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.14. Conflict of Interest & Employment of Government Personnel.

The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Contractor shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DOD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization shall be provided to the COR. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

2.2.15 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E-Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers. E-Verify are the best means for determining employment eligibility of new hires and the validity of their Social Security numbers.

2.2.16 Supervision of Contractor Employees.

The Government will not exercise any supervision or control over Contractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor employees.

2.2.17 Training.

Contractor shall train employees as described below

2.2.18 Sanitation

. Contractor shall conduct sanitation training for all personnel as prescribed by TB MED 530, 100% of the time. Training schedules, individual records and certificates on file. The Contractor must submit a sanitation training plan to the COR for approval at the pre-performance conference.

2.2.19 Hazard Communication (HAZCOM).

The Contractor shall train employees in the safe use of chemicals (inventory of products on hand) understanding manufacture’s product labels, and information contained on the Material Safety Data Sheets (MSDS). Training shall be IAW Title 29, Code of Federal Regulation Part 1910.1200, and Hazard Communication. Training schedules, individual records and certifications and certificates shall be kept on file by the Contractor, available for immediate Government review.

2.2.20 Nutrition.

The Contractor shall conduct training for all employees engaged in menu planning, food preparation and serving to enable the employee to perform to the requirements and standards of this contract. Training shall be IAW AR 40-25 100% of the time (Note: This is a requirement for FFS). Training schedules, individual records and certifications and certificates shall be kept on file by the Contractor, available for immediate Government review.

2.2.21. Equipment Operator/Maintenance.

The Contractor shall conduct equipment operating, cleaning, and maintenance training. Cooks and Bakers shall be trained IAW manufacturer instructions and operating manuals 100% of the time. Training schedules, individual records and certifications and certificates shall be kept on file by the Contractor, available for immediate Government review.

2.2.22 Food Safety

. The Contractor shall conduct safety orientation for all employees on the safe handling of food IAW TB MED 530.

2.2.23. Customer Service.

The Contractor shall train personnel in basic customer service. The Contractor shall provide four hours of initial training. Training focused on food serving concepts and courtesy to customers and how to market the product to the Soldier. Training schedules, individual records and certifications and certificates shall be kept on file by the Contractor, available for immediate Government review.

2.2.24. Meal Serving Hours.

Meal serving hours are listed in section 2.1.4 of PWS.

2.2.25. Expanded Serving Hours. The Government will notify the Contractor to provide services or discontinue services 4 hours in advance.

2.2.26 Contingency Plan.

The Contractor shall provide and maintain a contingency plan for continuation of performance of services under this contract should labor disputes/strikes, subcontractor defaults, terrorist acts, mobilizations/deployment and buildup of forces occur. The Contractor shall provide a written plan and submit to the Contracting Officer at the pre-performance conference. Plan must be approved by the Government.

2.2.27 Performance Evaluation Meetings.

Attend performance meetings with Government representatives. The Contract manager shall meet weekly with the COR during the first three months and often as deemed necessary thereafter.

2.2.28. Employee Meals

Employees may purchase meals in their assigned facility up to 30 minutes before or after their shift, while on duty. In accordance with current Food Service Regulations, employees pay the standard meal rate. Employees observed eating Government subsistence (or snacking) shall pay for the appropriate meal.

2.2.29. Family Member Meals.

Family members of those employees scheduled to work during the holiday meal serving period are permitted to purchase the Thanksgiving and Christmas day holiday meals in the employees assigned dining facility.

2.2.30. Reduced Services for Power Outage/Mechanical Failure

. The Government may request reduced services during power outage or equipment failure. Dining Facility Attendant labor staffed to operate dishwashing machine equipment shall be reduced. Paper ware and utensils shall replace china and silverware during power outage or equipment failure. If services are reduced, the cost shall be prorated in accordance with price schedule.

2.2.31. Reduced Services (Meals).

The Government may request reduced services. The Government may request to service breakfast meal only for one day, or breakfast and lunch meal for a day. If one or two meals services are requested, the cost shall be prorated.

2.2.32 Phase In/Phase Out Period

. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the phase in/ phase out periods. The phase in period will be with military personnel in order to ensure the processes are understood. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The Contractor SHALL, during the Phase-in period perform all actions required to begin full Food Service Operations no later than the end of the Phase-In period. This includes, but is not limited to: RECUIT AND HIRE personnel that meet or exceed the requirements in the PWS; coordinate for the issuance of facilities, equipment, and supplies (Technical Exhibit 6) by the Government to the Contractor; conduct all initial training cited in the PWS; issue the proper identification badges for all Contractor personnel and marking of Contractor owned vehicles IAW the PWS; establish any required Government supply accounts; order and receive any supplies required to begin performance; and establish any Government accounts. The Contractor shall, during the Phase-out period, provide full cooperation to the Government for all actions required to transition to the new Contractor. Actions include, but are not limited to: the inventory and turn-in of all Government-furnished supplies and equipment; cleaning and inspection of all Government facilities used by the Contractor; accountability and turn-in of keys and Government-issued identifications (individual and vehicle), close-out of Government accounts; completion and submission of all records and reports; and the transfer of work performance responsibilities to the in-coming Contractor. In support of this the Contractor SHALL submit a Phase-out Plan to the Contracting Officer no later than 30 calendar days before the end of the contract's last performance period.

2.2.33. Labor & Wages.

The Contractor shall comply with the Service Act of 1965 that requires enforcement of the contract minimum wages and fringe benefits paid to service employees working on this contract and collective bargaining agreement. The Contractor shall submit an annual report to the Contracting Officer; specific dates to be established during post-award conference. Employees are identified by their occupational classes, rate of pay, fringe benefits and wage classifications equal to their continuous service with the company and its predecessor.

2.2.34. Strike Contingency Plan.

The Contractor shall develop and maintain a strike contingency plan for continuation of performance of service under this contract should the employees strike or a subcontractor defaults. A written plan shall be submitted to the contracting officer no later than 20 days after award of contract.

2.2.35 Infrequency Cleaning Schedule

. Contractor shall submit to COR a plan within three (3) days of contract being awarded. Changes submitted within 24 hours of when initial plan requires changes. The supplier shall furnish a cleaning plan schedule which shall contain at a minimum the list of date and time tasks required less frequently than daily are to be completed. Contractor shall maintain the schedule in each dining facility.

2.2.36 Food Management Assistance Team (FMAT) Visits. The Department of the Army’s FMAT may conduct an assist site visit/assessment of individual dining facilities to determine effectiveness and efficiency of the overall installation food program.

2.2.37. Veterinary Service. Installation medical authority representatives will randomly inspect food service operations for compliance with sanitation standards of TB MED 530.

2.2.38. Assistance. The Government will furnish technical assistance and training as specified in this contract.

2.2.39 Preventive Medicine. Installation Preventive Medicine will conduct inspections to ensure food preparation, storage, leftover, and sanitation procedures are being followed IAW TB MED 530.

2.3 Safety

The Contractor shall establish and maintain a safety plan which shall be submitted to the KO thirty days (30) after contract award. In order to provide safety control for protection to the life and health of employees and other persons; for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with Safety Accident Prevention Standards: 29 CFR 1910.

2.3.1. Reporting of Fire and Safety Hazards.

The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contactor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

2.3.2 Fire prevention & evacuation

. The Contractor shall establish, follow and approve fire prevention and evacuation program. The program shall be submitted to the COR for approval at the pre-performance conference.

2.3.3. Environment and OSHA.

The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the Contracting Officer or authorized representative for final resolution. The Contractor shall notify the Contracting Officer or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the Contracting Officer or authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the Contracting Officer or designated representative and COR.

2.3.4. Reporting Mishaps.

The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program and DA Pam 385-40, Army Accident Investigations and Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty Contractors; (2) Damage to GFM, GFP, or GFE provided to a Contractor; (3) Contractor accidents involving Army property and personnel.

2.3.5. Personnel Safety.

The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the Contracting Officer, designated representative or COR, and shall notify the Contracting Officer of the corrective action to be taken.

2.4 Personnel

. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general wellbeing, or operational mission of the Army and Fort Carson, Colorado. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s safety plan to be submitted no later than (NLT) thirty (30) calendar days after contract award.

2.4.1 Special Training Requirements

The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. Project Manager for Installation Food Service Operations. An on-site Contract (Project) Manager shall have the authority to obligate the company and be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards.

Project Manager for Installation Food Service Operations. An on-site contract (project) manager shall have the authority to obligate the company and be responsible for overall performance (to include subcontractors) of the contract to meet the specified performance standards.

The project manager shall be a single point of contact for the Contracting Officer and Contracting Officers Representative. The name of the Project manager shall be provided to the Government as part of the Contractor’s proposal. During any absence of the Project Manager, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under the resulting contract.

Qualifications:

a) Within the past 8 years, 5 years’ experience; consisting of 3 years supervisory experience in managing cafeteria style or multi-entree operations providing complete meal service. Two years’ experience as a district manager, or assistant manager.

b) BS degree, or Associates Degree in applicable fields, such as Business Administration, Management, or Food Service. (8 years successfully managing a cafeteria style dining facility will qualify in lieu of a BS degree.)

c) 40-hour Sanitation Certification; ServeSafe Course (within 4 years)

d) Pass a background check

Cook II The Cook II will serve as the shift leader and should be proficient in and must be able to supervise and train in all aspects of food safety, food preparation IAW TM 10-412, cooking and serving, must know and be able to teach the proper use of recipes, utensils, equipment, cleaning procedures, receipt and storage of subsistence and product usage. shall be responsible for directing work, supervising employees, oversight of sanitation and coordinating schedules with the Military Dining Facility Manager and is responsible to ensure performance in each facility (to include Cook I and Baker) meets the specified performance standards. Responsible for assigning duties, filling in and completing the production schedule (DA 3034) to include carrying leftovers to the next meal/days production schedule, highlighting the leftovers, recording data on a risk management data log for cooking and serving (DA Form 7458/7459), performing corrective measures when necessary, and recording data on a cooling cooked items temperature chart IAW TB MED 530, paragraph 3-53c.

Minimum Qualifications:

a. Current 40-hour Sanitation Certification; ServeSafe Course (within 4 years)

b. Pass a background check.

c. Complete duties IAW DA PAM 30-22, TB MED 530, and TM 10-412.

Cook I: The Cook I will be proficient with cooking methods, food preparation IAW TM 10-412, setting up lines for meal service, portion sizes, and operation, cleaning, and sanitation of cooking equipment. The major duties of the Cook I are to prepare, cook and serve meals. The Cook I must be able to prepare a variety of foods using recipes, both in small and large quantities, while applying food protection and sanitation measures. The Cook I must know how to use dining facility equipment and utensils following basic safety and sanitation rules.

Minimum Qualifications.

a. Current 40-hour Sanitation Certification; ServeSafe Course (within 4 years)

b. Pass a background check

c. Complete duties IAW DA PAM 30-22, TB MED 530, and TM 10-412.

Baker: The Cook I will be proficient with cooking methods, food preparation IAW TM 10-412 and TM 4-41.11, Chapter 17, setting up lines for meal service, portion sizes, and operation, cleaning, and sanitation of cooking equipment. The Baker must know how to use dining facility equipment and utensils following basic safety and sanitation rules.

Minimum Qualifications.

d. Current 40-hour Sanitation Certification; ServeSafe Course (within 4 years)

e. Pass a background check.

f. Complete duties IAW DA PAM 30-22, TB MED 530, and TM 10-412.

2.5 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractors Quality Control Plan shall include provisions to enforce environmental policies at the supporting dining facility operations.

3.0 Performance Requirements and Standards

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation Operations

Perform sanitation duties in support of dining facility operations as prescribed in this section.

3.1.1.1 The Contractor shall clean and sanitize food contact surfaces for dining facility operations.

The Contractor shall clean and sanitize food contact surfaces and equipment in designated locations (e.g. kitchen, bakery, and self service area). Equipment too large to fit in three compartment sinks (e.g. food prep equipment, tables , and kitchen equipment) shall be cleaned and sanitized after each use or the approved cleaning schedule or as needed using alternative procedures listed in TB MED 530. Food preparation equipment used by Cook Augmented service personnel in kitchen areas and serving lines (e.g. oven, stoves, griddles, and meat slicers) to prepare meals will Be cleaned and sanitized IAW TB MED 530.

a) STD: STD: Equipment shall be cleaned and sanitized IAW TB MED 530, Paragraph 4-301.12(C), and 4-603.15 Griddles will be cleaned NLT 30 minutes after meal service.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.2 The Contractor shall clean floors in all Food Prep areas of the dining facility.

Floors included are interior floor areas of the building in all food prep areas.

Performance Standards

a) STD: Maintain and clean interior dining facility floors before, during and after each meal service. Sweep and mop floors IAW the approved cleaning schedule, as needed, and TB MEB 530 Paragraph 6-501.13 AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.1.3The Contractor shall furnish and maintain expendables and cleaning supplies to support custodial duties, sanitation and personal hygiene practices.

Custodial supplies (e.g. paper towels, Terry clothes, scrub pads, cleaning solutions) are available during operations to support cleaning of the dining facility. Sanitation supplies (e.g. cleaning solutions) are available during operations to support cleaning and sanitation operations. For information purposes a typical supplies list is provided in TE, D- Expendable, and Durable Supplies.

Performance Standards

a) STD: Maintain appropriate chemicals while performing duties to support manual washing.

AQL: Using ANSI Z1.4-2008: Acceptable Quality Level will be equal to 10% of the sample size for the surveillance period.

3.1.2 Dining Facility Food Preparation Operations

This service describes food preparation task that support Cook Augmented Services (service which includes Food preparation). The contractor is responsible for the preparation of meals that include: Breakfast, Lunch, Dinner, Brunch, Supper and Midnight/Snack meals when service is requested. Within those meals, the menus will include a variety of services which include: Regular menu, Short Order menu, Breakfast, Breakfast, Lunch and Dinner Bars and Baked Goods. Other specialty menus to support holidays and special events will be prepared in support of Army feeding policy. Service also includes safeguarding foods during preparation and serving using Army regulatory requirements for safety and sanitation. The Contractor shall prepare subsistence to support dining facility feeding operations. Food Preparation includes preparing of meals for breakfast, lunch, dinner, brunch, supper, midnight meal as applicable. The menus are developed by the facility manager who is appointed by the government. The facility management team will order food, prepare menus, and distribute them to the contractors for execution

3.1.2.1 The Contractor shall prepare subsistence to support dining facility feeding operations.

Food Preparation includes preparing of meals for breakfast, lunch, dinner, brunch, supper, midnight meal as applicable

a) STD: Follow approved Armed Forces Recipes, TM 10-412, approved Standard Operating Procedures or manufacturer's instructions.

b) STD: Maintain proper food preparation temperatures and use HACCP Plan to support Food Safety standards. IAW TB MED 530, Paragraph 8-201.14

c) STD: Prepare main-line menu items: Prepare a minimum of two regular menu choices of meats, starches, vegetables & gravy. Prepare government ethnic observance and holiday meals. Meat Items consist of a Poultry, Beef, Pork, Seafood products. One sauce-free item will be offered to support nutrition awareness and "Go for Green" program. AR 40-25, TM 4-41.11 Chapter 3

d) STD: Prepare short order menu items: The short-order meal consists of grilled sandwiches, deli bar, hot short-order entrees, starches, vegetables, accompaniments and condiments. IAW AR 40-25, TM 4-41.11

e) STD: Prepare Breakfast/fitness and salad bar items: The salad bar must be properly set up not earlier than 30 minutes prior to serving and maintained throughout the meal serving period. A minimum of two salads will be offered during the meal service.