CASCOM_IT_Draft_PWS_9Jan2018.pdf

Performance Work Statement (PWS)

Combined Arms Support Command (CASCOM) G-6

Information Technology (IT) Support

1. GENERAL

1.1. VISION STATEMENT. To provide Information Technology (IT) services and Digital

Trainer support for the Combined Arms Support Command (CASCOM) and its subordinate organizations.

1.2. INTRODUCTION. The Combined Arms Support Command has designed many buildings with private networks used to conduct training and training support for the CASCOM training mission. These networks employ servers and network switches to provide interconnectivity and data warehousing, primarily for classroom instructions. However, segments of the network infrastructure have been established for frequent exercises, infrequent simulations, and special programs support. In addition to the traditional client-server classroom and networking configuration, thin-client and virtual server technologies are used to accommodate rapid turnover of hardware for multiple systems. There are also unique Army specific security policies that hinder remote access troubleshooting which will require physical touch labor support within office environments, as well as within various end-user environments. This PWS outlines the necessary requirements to support the IT workload of the Combined Arms Support Command, its training, and training support mission.

1.3. MISSION. The CASCOM G-6 mission is to provide information technology support to

CASCOM and its subordinate organizations, which include the Army Logistics University

(ALU), and the Ordnance (OD), Quartermaster (QM), and Transportation Corps (TC) schools.

The G-6 mission is comprehensive and includes computer and IT support for Department of the

Army (DA) civilians, contractors, and permanent party military personnel. The Contractor shall provide Non-secured Internet Protocol (IP) Router Network (NIPRNET), Secret Internet

Protocol Router Network (SIPRNET), Digital Trainers, for example, Logistic Information

Systems (LIS), Basic Electronic Maintenance Trainer (BEMT), STRYKER, Integrated

Computerized Deployment System (ICODES), Mission Command system training support, conventional classroom, Classroom XXI, faculty/staff, and web product support.

1.4. BACKGROUND. The purpose of this PWS is to obtain contract support to augment the

CASCOM G-6 in executing its IT mission by providing support for the Global Combat

Support System-Army (GCSS-A), Mission Command system training, classrooms, IT systems, student IT systems, Audio Visual (AV) support, web design, and faculty and staff IT equipment.

1.4.1. The Combined Arms Support Command (CASCOM) assists the U.S. Army Training and

Doctrine Command (TRADOC) Commander with combat and training developments and provides operations support for tenant and satellite units on Fort Lee. The CASCOM supports the design, development, force structure, conduct, and analysis of Combat Service Support (CSS) activities throughout the Army. The CASCOM develops and maintains CSS information in a broad variety of media stored on various computers and shared with CSS developers, managers, and trainers Army-wide. The Command manages a varied but related collection of programs and projects in the accomplishment of its mission, which includes the following:

CSS Concepts and Doctrine Development and Integration

Training Simulation Application Software Development

Joint Services Training Exercise Management and Execution

Unit and Individual CSS Training Program

Mission Command Training and Oversight

GCSS-A Application Software Development, Fielding, Training, and Maintenance

Wartime Planning Factors Model Development and Execution

CSS TO&E Development and Maintenance

Combat Materiel Integration, Force Packaging, Training, and Distribution

CSS Control System/Command, Control, Communications, Computers and

Information Development, Fielding and Training

1.4.2. The CASCOM schools offer specialized instruction in different functional areas. In addition to performing its education mission, the schools provide information services on Army and defense logistics as well as consultant services on logistics management problems.

1.4.3. The primary mission of the CASCOM is to provide training and professional development for military personnel of the Active Army and Reserve Components, members of other branches of the Armed Forces, civilians, and personnel of allied countries. Along with its training missions, the CASCOM is the focal point for the development of Logistics missions, organizations, and support requirements.

1.5. SCOPE. This PWS defines the requirements for delivering Information Technology, Digital

Trainer and Logistics support to the CASCOM. This PWS encompasses the activities of classified (Secret Internet Protocol Router Network (SIPRNET), unclassified (Non-Secure

Internet Protocol Router Network (NIPRNET), Local Area/Wide Area Network (LAN/WAN), and Wireless LAN (WLAN) support such as systems administration, configuration management, documentation maintenance, training, upgrade implementation, communications analysis/WAN operations management, web development including website information services support and network technical support. This PWS provides all functions identified and related to the continued operation of the currently installed IT, LAN/WAN and implementation of expansions/enhancements to current capabilities. The Contractor shall support CASCOM G-6 and its supported organizations. The Contractor shall provide technically qualified personnel who understand, speak, read, and write the English language. The Contractor shall provide technical and administrative coordination of all customer and Contractor generated IT work orders through the work order system, which is currently Remedy. The Contractor shall provide maintenance and life cycle support for over 13,000 automated data processing systems that include servers, desktops, laptops, tablets, multifunctioning devices, printers, scanners, and Cellular devices. The

Contractor shall maintain all classroom training automation that includes GCSS-A, Mission

Command systems, personal computers and notebooks, wired/wireless networks, private networks, communication systems, servers, thin-client systems, Web administration, and other technologies. Some classrooms are exclusively used for Digital Trainers, GCSS-A, and Mission

Command systems. Other classrooms are more traditional and are maintained for multiple use rooms with standard presentations offerings.

Phase-In: 01 June 2019 – 30 June 2019

Base year: 01 July 2019 – 31 March 2020

Option Year 1: 01 April 2020- 31 March 2021

Option Year 2: 01 April 2021- 31 March 2022

1.6. BUSINESS RELATIONS. The Contractor shall successfully integrate and coordinate all actions needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of

Subcontractors. The Contractor shall seek to ensure customer satisfaction, professional and ethical behavior of all Contractor personnel.

2. Acronyms.

ACOR Alternate Contracting Officer’s Representative

ACS Access Control System

ALU Army Logistics University

AUP Acceptable Use Policy

AV Audio Visual

MC Mission Command

MCS Mission Command Systems

BFA Bachelor’s in Fine Arts

CAC Common Access Card

CCIE Cisco Certified Internetwork Expert

CCNP Cisco Certified Network Professional

CIO Command Intelligence Officer

CISCO Commercial and Industrial Security Corporation

CISSP Certified Information Systems Security Professional

CIW Certified Internet Webmaster

CMR Contractor Manpower Reporting

COR Contracting Officer’s Representative

CPOF Command Post of the Future

CVS Contractor Verification System

DA Department of the Army

DEERS Defense Enrollment Eligibility Reporting System

DoD Department of Defense

DOTMLPF Doctrine, Organizations, Training, Material, Leadership and Education, Personnel, Facilities

EDNET Education Network

EPLRS Enhanced Position Location and Reporting System

FAR Federal Acquisitions Regulations

FBCB2 Force XXI Battlefield Command-Brigade and Below

JBC-P Joint Battle Command-Platform

FSC Federal Service Code

GCSS-A Global Combat Support System – Army

GFE Government-Furnished Equipment

IAVA Information Assurance Vulnerability Alert

IAW In Accordance With

ID Identification

IDS Intrusion Detection System

IT Information Technology

JER Joint Ethics Regulation

LAN/WAN Local Area Network/Wide Area Network

MAC Moves, Adds and Changes

MCAD Microsoft Certified Application Developer

MCITP Microsoft Certified Information Technology Professional

MCPD Microsoft Certified Professional Developer

TMC, JCR LOG Maneuver Control System

MICC Mission and Installation Contracting Command

MNS Microsoft Network Server

MTS Microsoft Transaction Server

NACI National Agency Check with Inquiries

NCOA Non-commissioned Officer Academy

NEC Network Enterprise Center

NIPR Non-secure Internet Protocol Router

NLT Not Later Than

OCI Organizational Conflict of Interest

OD Ordnance

PA Public Address

PC Personal Computer

PCO Procuring Contracting Officer PKI

PKI Public Key Infrastructure

PMO Provost Marshall’s Office

POC Point Of Contact

POI Programs of Instruction

PWS Performance Work Statement

QM Quartermaster

RCDD Registered Communications Distribution Designer

RSA Remote Site Administration

SAAS-MOD Standard Army Ammunition System – Modernization

SASMO Sustainment Automation Support Management Office

SEC Software Engineering Center

SIPRNET Secret IP Router Protocol Network

SSC Soldier Support Center

TMC Tactical Mission Command

TC Transportation Core

TCAIMS Transportation Coordinator’s Automated Information for Movements Systems

TDY Temporary Duty

TO Technical Order

TPOC Technical Point of Contact

TRADOC Training and Doctrine Command

UIC Unit Identification Code

VSAT Very Small Aperture Terminal

XML eXtensible Markup Language

3. PERSONNEL.

3.1. The Contractor shall provide a workforce possessing the skills, knowledge, and training to perform satisfactorily the services required in this PWS. The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall match personal skills to the work or task. Contract Key Personnel are: Information Technologist I, Information Technologist II, Information Technologist III, Information Technologist III (VTC Facilitator), Information

Technologist IV (Systems Administrator, Digital Trainer, Cisco Network Engineer), Webmaster (Sr, Webmaster, Jr), Audio Visual Specialist and Logistics Management Specialist.

Key Personnel are defined in appendix A of this PWS.

3.2. The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees. Guarding against any actions that are considered personal services, or give the perception of personal services. If the Contractor believes that any action constitutes, and/or is perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer immediately.

3.3. Contractor shall provide a certified checklist of Contractor personnel meeting minimum computing environment and baseline certification in accordance with Department of Defense

(DoD) Manual 8571.01-M certification standards. The Contractor shall maintain a current listing of employees. The list shall include the employee name and contact information. The list shall be provided to the COR at the contract start date. Updated listings shall be provided as changes occur. It is the Contractor’s responsibility to outline personnel capabilities and corresponding level of effort to ensure all tasks outlined in this performance work statement are successfully completed. The criteria listed in Appendix A are provided in order to orient the Contractor to what the government considers minimum qualifications. Additionally, Contractor employees that are required to produce office documents shall attain intermediate-level skills in Microsoft

Office applications, allowing them to produce all required documentation as outlined in this

PWS. For example, Microsoft Word, PowerPoint, Excel, Access, and Outlook.

3.4. CONDUCT OF PERSONNEL. The Contractor shall comply with standards of conduct required of similarly situated active duty personnel, to include ethics standards or topics applicable to contractors by DOD 5500.7-R, The Joint Ethics Regulation (JER), FAR Part 3

(Improper Business Practices and Personal Conflicts of Interest), Army regulations; and

TRADOC policy memos, directives, laws, and regulations.

3.5. CONTRACTOR EMPLOYEE TRAVEL

3.5.1. TEMPORARY DUTY (TDY). Travel to other Government facilities or other Contractor facilities shall be required and may require the Contractor to provide travel, per diem, and training in support of requirements, as needed. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the Government (subject to local policy procedures) and is on a strictly cost reimbursable basis. Contractor shall bill the costs for travel in accordance with Public Law 99-234 and FAR 31.205-46 Travel Costs. If there is a need to conduct technical work or to update IT equipment due to changing DoD requirements, then the

Contractor shall travel to the following locations to complete the work;

Charlottesville

Aberdeen Proving Ground, MD

Soldier Support Institute (SSI), Fort Jackson, SC

Fort AP Hill, VA

Fort Pickett, VA

Fort Eustis, VA

Training locations determined by the Government Program Manager (PM) shop.

Locations will be available at the time they are needed

4. CONTRACT ADMINISTRATION AND MANAGEMENT.

4.1. CONTRACT ADMINISTRATION. The Contractor shall establish processes and assign appropriate resources to administer the requirements of this PWS effectively. The Contractor shall respond to Government requests for contractual actions in a timely manner. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this PWS. The Contractor shall attend meetings, conferences, and in progress reviews relating to the management and execution of this contract.

4.2. CONTRACT MANAGEMENT. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall maintain continuity between the support operations

Contracting Officer’s Representative (COR) at Fort Lee, VA, and the Contractor's corporate offices. The Contractor shall provide an on-site Site Manager who will perform on-site management duties and other duties as described in Section 3 of this PWS.

4.3. SUBCONTRACT MANAGEMENT. The Contractor shall be responsible for any subcontract management necessary to integrate work performed under this contract and shall be responsible and accountable for subcontractor performance on this contract. The Contractor shall manage work distribution to ensure there is no Organizational Conflict of Interest (OCI) considerations. The Contractors may add subcontractors to their team after notifying the

Contracting Officer or COR. Subcontractor management shall be seamless to the Government.

4.3.1. The Contractor warrants that, to the best of the Contractor’s knowledge and belief, there are no relevant facts or circumstances which could give rise to an OCI as defined in FAR 9.5, Organizational and Consultant Conflicts of Interest, or the Joint Ethics Regulation (DoD 5500.7-

R) located at http://www.defenselink.mil/dodgc/defense_ethics/ethics_regulation and that the

Contractor has disclosed all such relevant information.

4.3.2. The Contractor agrees that if an actual or potential OCI is discovered after award, the

Contractor shall make a full disclosure in writing to the Contracting Officer. This disclosure shall include a description of actions that the Contractor has taken or proposes to take, after consultation with the Contracting Officer, to avoid, mitigate, or neutralize the actual or potential conflict.

http://www.defenselink.mil/dodgc/defense_ethics/ethics_regulation

4.3.3. The Contracting Officer may terminate this contract for convenience, in its entirety or in part, if deemed such termination necessary to avoid an OCI. If the Contractor was aware of a potential OCI prior to award, or discovered an actual or potential conflict after award, and did not disclose or misrepresented relevant information to the Contracting Office, the Government may terminate the contract for default, debar the Contractor from Government contracting, or pursue such other remedies as may be permitted by law, regulation (including the FAR and its supplements) or this contract.

4.3.4. The Contractor shall include this clause in all subcontracts and in lower tier subcontracts unless a waiver is requested from, and granted by, the Contracting Officer:

In the event of a potential conflict of interest, the Contractor shall:

Notify the Contracting Officer of a potential conflict as soon as possible, but not later than three

(3) calendar days.

Recommend to the Government an alternative tasking approach which would avoid the potential conflict, or;

Present for approval a conflict of interest mitigation plan that will avoid the potential conflict.

Describe in detail the contract requirement that creates the potential conflict of interest.

Outline in detail the actions to be taken by the Contractor or the Government in the performance of the task to mitigate the conflict, division of subcontractor effort, and limited access to information, or other acceptable means.

The contractor shall not commence work on a contract task related to a potential conflict of interest until specifically notified by the Contracting Officer to proceed.

If the Contracting Officer determines that it is in the best interest of the Government to issue a contract or continue contract work, notwithstanding a conflict of interest, a request for waiver will be submitted in accordance with FAR 9.503.

4.4. SITE MANAGEMENT. The Site Manager shall be qualified in accordance with

Department of Defense Directive 8570.01-M, Information Assurance Training, Certification and

Workforce Management. The Contractor shall be responsible for the performance of all work identified in this PWS. The Contractor shall designate the site manager and an alternate site manager (who has the same authority and qualification requirements as the primary site manager) in writing to the Contracting Officer and the COR. The Contractor shall ensure that the

COR can contact the Site Manager, or alternate, to meet within 30 minutes during normal duty hours at a specific location on Fort Lee. For emergencies after normal duty hours, the Site

Manager or designated representative shall be available to meet with Government representatives at a specified worksite location within two hours of notification.

4.5. HOURS OF OPERATION. Normal duty hours are from 0700 to 1700. The Contractor personnel shall be available and on site as early as 0700 and no later than 1700 during the workweek. The Contractor shall have qualified personnel available on-site. The Contractor shall provide full customer support for the various environments that the CASCOM G-6 supports daily. Work schedules including Saturdays/weekends and evenings may be required.

4.5.1. The Contractor is not required to provide IT services on the following recognized

Holidays and a Holiday that is authorized by means of Executive Order. Holidays falling on a Saturday shall be observed on the preceding Friday, holidays falling on a Sunday will be observed on the following Monday.

New Year’s Day

Martin Luther King Jr.’s Birthday

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

4.5.2 DRESS CODE. Contractor personnel attire shall be business casual or in accordance with the requirements of the work environment and maintain a neat appearance. The Contractor shall ensure that employee clothing is clean, well maintained, serviceable, and of good quality.

5. SECURITY. Contractor personnel or any representative of the Contractor entering Fort Lee shall abide by all security regulations and shall be subject to security checks. Fort Lee entry requirements and regulations can be found at http://www.lee.army.mil/pmo/access.aspx. The following security regulations can be found at http://www.apd.army.mil; Army Regulations (AR)

190-13, AR 190.58, AR 380-5, and AR 380-67.

5.1. ENTRY TO RESTRICTED AREAS. Contract performance may require contractor personnel to enter into restricted areas. Unauthorized entry into these areas is prohibited. Only

Contractor employees with valid security clearances will be allowed in the controlled areas unescorted.

5.2. PERSONNEL SECURITY REQUIREMENTS. All contractor personnel performing on this contract shall be citizens of the United States.

5.2.1. Contractor personnel as specified in Section 9.0 (Specific Tasks) requirements shall have a final or interim Secret clearance eligibility prior to starting work on this contract because of the work performed on the Secret Internet Protocol Router Network (SIPRNet). These same Key

Personnel are also designated IT-II (non-critical sensitive) in accordance with AR 25-2 and

Appendix K, Army Regulation 380-67. Contractor personnel shall maintain their Secret eligibility through the duration of this contract.

5.2.2. The Webmaster, Jr. Webmaster/Graphics Artist, and Logistics Management Specialists on this contract are the exception and will require a Tier 1 investigation (previously called the

NACI by OPM) because they are in IT-III (non- sensitive) designated positions, therefore, no clearance eligibility is required; only a favorably adjudicated Tier 1 investigation for suitability for employment as a contractor. The Government User Agency’s Security Manager will coordinate with the supporting Government security office for submission of suitability investigations on contractor personnel as required.

5.2.3. The Contractor’s Facility Security Officer (FSO) shall submit visit notification in JPAS for all personnel who require Secret/Interim Secret eligibility to the CASCOM G-6 prior to execution of contract or change of employees. A Visit Authorization Request (VAR) is required for contractor personnel who only require a favorably adjudicated Tier 1 investigation for suitability. This is in lieu of the JPAS Visit Notification. The VAR is prepared by the FSO on company letterhead and will include the contract number and period of performance, in addition to the name, Social Security Number, Date of Birth, Place of Birth, and investigation data of each person.

http://www.lee.army.mil/pmo/access.aspx http://www.apd.army.mil/

5.2.4. The Contractor shall ensure the protection of all Government information, systems/networks, devices, and other Government equipment/property and facilities, based on the level of access provided to Contractor personnel supporting this contract. The Contractor shall comply with and enforce all security and information assurance requirements and measures, as specified in applicable directives and as stated in this PWS.

5.2.5. For Official Use Only (FOUO) information or PII, received or generated under this contract, shall be controlled and protected, properly marked, and safeguarded, as specified in

DODM 5200.01, Volume 4 (DoD Information Security Program); AR 380-5, DA Information

Security Program; and AR 25-55, DA Freedom of Information Act Program.

5.3. IDENTIFICATION REQUIREMENTS. Contractor personnel on duty shall wear

Contractor provided identification badges displaying employee’s name, picture, and name of Contractor’s company. The ID badge shall be made of nonmetallic material to prevent electrical shock.

5.3.1. In accordance with FAR 37.114(c), all Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious are required to identify themselves as such to avoid being mistaken for

Government officials. Contractors shall also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a

Contractor employee and include the Contractor's company name. Contractor personnel shall wear the ID badge at all times when performing work under this contract to include attending

Government meetings and conferences and shall wear the ID badge in a conspicuous place on the front of outer clothing and above the waist except when safety or health reasons prohibit such placement.

5.3.2. Common Access Cards (CAC). The Government will provide special access badges as necessary. The Prime Contractor Facility Security Officer (FSO) shall ensure that all Contractor personnel acquire and maintain CACs. Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to Government facilities or automation systems (reference DD254 for systems access) to perform those duties stipulated in the contract. The Contractor shall use a valid CAC to access the Government domain. Contractor employees will be required to fill out electronically the

CAC request form. Once the form is properly filled out, the COR will verify that they are authorized and required to have a CAC. The Contractor employee will be directed to go to the designated in-processing facility and obtain the CAC. The CAC is the property of the United

States Government. Therefore, it shall be immediately returned to the COR when the Contractor employee’s employment is terminated, upon expiration of the contract, or Contractor termination. Upon request, the Contractor will be required to surrender this item to the COR for turn-in. The CACs expire when Contractor employee’s eligibility terminates or three years from the issuance date, whichever occurs first. The Contractor is responsible for all CACs and shall report all lost or stolen CACs to the COR immediately.

5.3.3. Contractors who currently have a valid Common Access Card (CAC) will be required to renew through TASS upon expiration of the current CAC even though they are already entered into the Defense Enrollment Eligibility Reporting System (DEERS) database.

5.4. DATA AT REST. Protection of Sensitive Unclassified Data. The Contractor shall ensure any sensitive information, including, but not limited to, Personally Identifiable Information

(PII) and For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media, is protected in accordance with current Data at Rest (DAR) guidelines and requirements. The Contractor shall use an authorized, approved, and prescribed DAR solution. The MCDs include but are not limited to, laptop, netbook, notebook, or tablet computers, and Cellular or equivalent devices.

External media include optical disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), floppy disks, and other portable digital storage devices. Guidance for protecting DAR information appears in DoD

Policy Memorandum, subject: Encryption of Sensitive Unclassified Data at Rest on Mobile

Computing Devices and Removable Media and DoD Component implementing instructions, 3

Jul 07.

5.5. FORCE PROTECTION CONDITION (FPCON). During declared emergencies and/or elevated FPCONs Charlie or Delta, the Contracting Officer or COR shall determine Contractor performance under this contract. All Contractor employees providing services under this contract are required to report for duty as scheduled and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the Contracting Officer or COR.

5.6. PHYSICAL SECURITY. The Contractor shall develop and implement a physical security plan in accordance with guidance contained in AR 190 Series and AR 380-19 on physical security. The following security regulations can be found at http://www.apd.army.mil; Army

Regulations 190-13, 190.58, 380-5, and 380-67. The physical security plan shall include all

Government property and equipment furnished for the performance of this contract. The

Contractor shall immediately notify the Government COR of any incidents of damage, misuse, or any loss of Government-Furnished Equipment (GFE). Personnel must follow security procedures prior to removing computer hard drives that cannot be repaired on site from the installation. These security procedures will be made available to the Contractor after award of this contract. All computer hard drives are the property of the Government. The plan shall be submitted to the COR and Contracting Officer NLT 30 days after award.

5.7. DISCLOSURE OF INFORMATION. During the performance of this contract, if the

Contractor employees obtain access, by any means, to protected information, including trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act information, or any other information with distribution limited by the

Government, Contractor employees shall in no way divulge any such information except as it relates to the performance of this contract. The Contractor employee shall not use, nor disclose this information for their personal gain, the gain of their employer, or the gain of anyone else.

The Contractor shall notify the Contracting Officer of any potential organizational conflict of interest created by any such access. Neither the Contractor, nor the Contractor employees shall divulge, nor release data or information developed or obtained while performing on this contract, except to authorize government personnel, or upon written approval of the Government point of contact. The Contractor shall not use, disclose, nor reproduce proprietary data that bear a restrictive legend, other than specified in this PWS.

6. TRAINING. The Contractor shall be responsible for training requirements necessary to satisfy this PWS.

6.1. Reimbursement for Government Furnished Training. In accordance with DA

Memorandum, Army G-3/5/7, DAMO-TRI, 4 August 2017, Subject: Contractor Attendance at

Army Provided Training, the Government will not be responsible for any training requirements necessary to satisfy this PWS. However, contracted personnel will attend Government provided training, and will not be charged a tuition fee, when such training is considered mandatory training in skills that contractors are not required to bring to the job and essential for contract performance. Mandatory training will be identified in the contract. Further note, that contractors are not authorized to attend elective government sponsored training regardless of mode of instruction or lack of cost to the U.S. Army. All training requirements must be approved and incorporated into the contract by modification by the KO prior to execution.

6.2. Information Assurance (IA) Training. All Contractor employees with access to http://www.apd.army.mil/

Government information systems and networks shall successfully complete all required IA awareness training as specified in AR 25-2 and as specified by the Government requiring activity. This includes training mandated in Army CIO/G6 ALARACT message 293/2007, subject: Implementation of Standard DoD IA Awareness Training, dated 261800Z Dec 07.

Training is available at https://ia.signal.army.mil. The Contractor shall ensure that all Contractor employees requiring IA awareness training complete the training at the start of work performed on this contract and annually thereafter for the duration of this contract.

6.3. Army Training and Certification Tracking System website (ATCTS). Contractor employees performing work under this contract that have access to Government information systems and networks shall create a user account and profile in the ATCTS at https://atc.us.army.mil, in the unit container managed by the COR. All Certificates of successful completion of IA training, Acceptable Use Policies (AUP), applicable baseline and computing environment certifications, and continuing professional education credits shall be uploaded to the ATCTS, as required by DoD 8570.01-M. All documentation shall also be provided to the

COR for continuous compliance monitoring and reporting.

6.4. WORKFORCE CERTIFICATION. Information Assurance Workforce Certification

Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.239-7001

(Information Assurance Contractor Training and Certification) applies to this contract. This contract is subject to the mandates of DoD 8570.01-M, which establishes baseline technical and management IA skills for personnel performing IA functions within DoD. Functions spanning multiple levels require certification of the highest-level functions. Contractor personnel performing functions in multiple categories or specialties shall hold certifications appropriate to the functions performed in each category or specialty.

The Contractor shall ensure its IA workforce members have the certifications corresponding to their IA functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date. Contractor employees shall have all required CE certifications as addressed in appendix A. The IAT Level II baseline certification is required for unsupervised privileged access. Contractor shall ensure employees’ certifications remain current. Refer to the

DD 254 for security and certification requirements. Contractor IA certification holders shall release their certification information to the Department of Defense through the Defense

Workforce Certification Application, https://www.dmdc.osd.mil/appj/dwc/index.jsp.

6.5. PERSONNEL SECURITY TRAINING. The Contractor shall ensure that all Contractor employees requiring access to Army installations, facilities, or controlled access areas complete

Antiterrorism (AT) Level I awareness training within thirty (30) calendar days after start of employee performance on this contract. Within five (5) calendar days of training, the Contractor shall certify to the Contracting Officer and COR that all employees performing work under this contract have completed the AT Level I awareness training. AT Training is available at https://jContracting Officerdirect.jten.mil/.

6.6. OPERATIONS SECURITY (OPSEC) AWARENESS. The Contractor shall ensure all employees receive OPSEC training within thirty (30) days of employment and annually thereafter. The Contractor shall comply with DoD Directive 5205.02, Army Regulation 530-1, and CASCOM’s OPSEC program. Failure to comply with the OPSEC directives shall be deemed https://ia.signal.army.mil/ https://atc.us.army.mil/ https://atc.us.army.mil/ https://www.dmdc.osd.mil/appj/dwc/index.jsp https://jkodirect.jten.mil/ https://jkodirect.jten.mil/ adequate cause for the removal of a Contractor employee from performance on this contract and could be considered for appropriate legal action. The Contractor shall ensure all Contractor employees performing work under this contract, complete Level I OPSEC training within thirty

(30) Calendar days of start of employee performance on this contract and annually thereafter.

The Contractor shall provide AT training certificates and verification of OPSEC training to the

COR for the contract file. OPSEC awareness training is available at https://cdsetrain.dtic.mil/opsec/index.htm. Contractor employees shall attend The Army

Reporting Program (TARP) briefing on security annually. Contractors shall attend annual anti-terrorism/force protection awareness training. Contractor personnel shall comply with all security policies and procedures for the protection of classified and sensitive information, at all work locations. Contractor personnel shall comply with all TARP incident reporting requirements in accordance with AR 381-12 and as directed by the Government.

6.7. iWATCH. The Contractor shall ensure that all Contractor employees and Subcontractor employees performing work under this contract are trained on the local iWATCH program within thirty (30) calendar days of start of employee performance on this contract. The requiring activity ATO will provide the locally developed iWATCH training. The Contractor shall maintain all iWATCH training records and shall provide copies to the COR upon request.

6.8. COMPUTER BASED TRAINING. Contractor personnel shall review the provisions of

AR 25-2, Information Assurance, and complete all Government computer based training requirements prior to using Government furnished telecommunications and electronic communications systems and equipment. The Contractor shall provide evidence of this review to the COR for each member of the Contractor employee working on this contract.

6.9. THREAT AWARENESS AND REPORTING PROGRAM (TARP). Training and reporting. Integrated contractor personnel will attend live TARP training at least annually.

Furthermore, contractor personnel will report threat-related incidents, behavioral indicators, and other matters of Counterintelligence (CI) interest (as specified in Chapter 3 of AR 381-12 threat

Awareness and Reporting Program)) to their Facility Security Officer, the 902d Military

Intelligence Group (the local military CI office), and the Defense Security Service.

6.10. TRAINING RECORDS. The Contractor shall ensure all training records and formal training that require certification are met as outlined in this contract. Additionally, the contractor shall ensure required training is documented, and records are available upon request from the

Contracting Officer or COR.

7. EQUIPMENT.

7.1. GOVERNMENT PROVIDED OFFICE EQUIPMENT. The Government will provide office space to the Contractor. Space allocations shall be determined after contract award.

Space allocation may be reshuffled during the period of performance due to space availability and mission requirements as identified by the COR. All cubicles or offices shall be in

Buildings on Fort Lee across CASCOM and its subordinate organizations, including one (1) remote location at Fort AP Hill located in Caroline County, VA. All spaces will include all necessary office equipment required to perform the duties outlined (which include but are not https://cdsetrain.dtic.mil/opsec/index.htm https://cdsetrain.dtic.mil/opsec/index.htm limited to workspaces, computers, telephones, and tools as required).

7.1.1. The Government will provide all necessary computer hardware, software, and services as required. The following equipment will be assigned to the departments where the contracted staff will be assigned: computer monitor, keyboard, computer speakers, central processing unit, and/or a laptop. Shared usage of Government equipment may occur depending on the location assigned.

The Contractor shall sign for the equipment and will be responsible for turning in the issued equipment upon the completion of the period of performance. The Government will supply material except in those instances where material is not readily available from the Army supply system. The Contractor shall notify the COR of the part number, description, proposed source of supply, quantity to be purchased, and value based on the quantity of each and total quantity price.

7.1.2. Non-Government-owned computing systems or devices The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non-Government- owned computing systems or devices to Government networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information Assurance Program Manager

(IAPM), ensuring that all software has a Government Certificate of Networthiness. The non-

Government-owned computing systems or devices include, but are not limited to, personal or

Contractor-owned thumb drives (e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives), removable or external hard drives, Personal Digital Assistants

(PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

7.2. PHASE-IN/PHASE OUT INVENTORY OF GOVERNMENT EQUIPMENT. The

Contractor shall conduct a joint physical inventory and inspection, with the hand receipt holder, of all Government Provided Equipment during the phase-in period. The Contractor shall provide to the Government COR documentation that an inventory was conducted and all discrepancies noted to the hand receipt holder. Inventories will be required throughout the hand receipt time frame and will require periodic inventory of all equipment. The Contractor shall conduct a joint physical inventory and inspection with the hand receipt holder of all Government Provided

Equipment (GFE) within one week prior to contract termination. The Contractor shall provide the Government COR documentation that an inventory was conducted and all discrepancies noted to the hand receipt holder.

7.3. PHASE-OUT. The Contractor shall be required to provide transitional coordination and familiarization for government employees, for a period not to exceed thirty (30) days prior to expiration of this contract. All system documentation shall be turned over to the Government prior to contract expiration; or in the event of contract termination, prior to the termination’s effective date. The Contractor shall provide a phase-out plan within 14 days after start of performance and shall update the plan no later than 45 days prior to the expiration of the contract, or as required for coordination purposes.

7.4. PROPERTY. Includes desktop computers, laptops, printers, scanners, and fax machines.

7.4.1. The Contracting Officer or COR reserve the right to determine when Government

Furnished Property (GFP) becomes uneconomically repairable.

7.4.2. The Contracting Officer or COR will provide Government vehicles for use by

Contractor employees to perform official duties IAW this contract. The contractor shall manage the provided Government vehicles by completing the following monthly tasks;

dispatching all assigned vehicles, refueling as required, coordinating TMP work requests, submitting monthly mileage reports, and inventorying the contents of the assigned Government Owned vehicle.

7.5. MAINTENANCE PARTS. Hardware/Software.

7.5.1. The Government will provide maintenance parts and installation hardware/software for installation and maintenance of supported systems and supported equipment.

7.5.2. The Contractor shall submit all maintenance parts and installation hardware/software requests to the COR, who will be the procuring official.

7.6. PARKING. The Government will furnish parking for Contractor employees on a space-available basis. There will be no reserved parking available for Contractor employees.

7.7. UTILITIES. The Government will provide and maintain utility services currently available in the facilities. Contractor employees shall practice utility conservation to preclude waste of

Government-furnished utilities. For example, lights and water spigots not in use shall be turned off.

7.8. REFUSE COLLECTION. The Government will provide refuse collection from the

Contractor-occupied area. The refuse collection schedule will be provided to the Contractor after award of this contract.

7.9. DISTRIBUTION. The Government will provide distribution services, IAW the

Government distribution schedule for official communications received at the internal central distribution point. The Contractor shall pick up incoming communications addressed to the

Contractor or deliver outgoing Contractor communications to the internal central distribution point as identified by the Contracting Officer or COR. The distribution point will be provided by the Contracting Officer or COR at time of award.

7.10. MAIL. The Government will provide U.S. Postal Mail service, exclusive of postal fees, to the Contractor for official communications and correspondence generated in the performance of this contract. The Contractor shall deliver outgoing U.S. Postal Mail to the internal central distribution point.

7.11. INSECT AND RODENT CONTROL. The Government will provide insect and rodent control services for Government-furnished facilities. The Contractor shall submit in writing requests for services to the COR.

8. REPORTING.

8.1. ACCOUNTING FOR CONTRACTOR SUPPORT. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to fill in all required data fields using the following web address: http://www.ecmra.mil/ Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October

1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to http://www.ecmra.mil/ the help desk at http://www.ecmra.mil/.

8.2. QUALITY CONTROL PLAN (QCP). The Contractor shall develop a QCP and maintain an effective quality control program to ensure services are performed in accordance with this

PWS. The QCP shall be delivered within 10 days of the start of phase-in of the contract. The

Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which assurances of work quality and conformity are determined to comply with the requirements of the contract.

The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor shall then coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than ten (10) working days prior to effective date of the change. The QCP shall be subject to the

Government’s review and approval. The Government may find the QCP "unacceptable" when the Contractor’s procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within ten (10) working days from receipt of notice that QCP is found

"unacceptable."

8.3. WEEKLY PROGRESS REPORTS. The Contractor shall provide a comprehensive weekly status and progress report. The report shall include a narrative description of what was accomplished during the reporting period and an overview of activities planned for the following week. The report shall identify problems encountered.

8.4. DELIVERABLES ACCEPTANCE CRITERIA. The COR shall have the responsibility of reviewing all deliverables associated with this contract. After review, the COR shall accept or reject the deliverables. The Contracting Officer or COR shall have 10 working days to complete the review of each deliverable and accept or reject them in writing.

8.4.1. MONTHLY SUMMARY REPORT (MSR). The Contractor shall provide MSR to the

COR, which includes: a detailed summary of the significant activities/work performed by the contracting team. The summary report will also include the following: an employee strength report for the month (termination and hires), a by-name roster of employees including contact information and a summary of training completed during the month. Government technical monitors will verify satisfactory performance of task requirements and verify Contractor numbers of Key Personnel filled in a monthly report to the COR.

8.4.2. The MSR shall be submitted NLT the fifth (5) working day of each month following the reporting period in a Microsoft Word document submitted electronically to the COR.

8.4.3. The Contractor shall provide a quarterly status report (QSR) to the COR that includes:

tasks completed, lessons learned, problems encountered, and other items of interest as designated http://www.ecmra.mil/ by the COR.

8.4.4. The QSR must be submitted NLT the fifth (5) working day of each month following the reporting period in a Microsoft Word document submitted electronically to the COR.

8.4.5. In-Process Reviews (IPRs). The Contractor shall prepare for, support, actively participate in, and provide technical subject matter expertise during IPRs, which will be held quarterly or as determined by the Government. The Government will notify the Contractor of the specific time and location at least three days before the IPR.

9. SPECIFIC TASKS.

9.1. The tasks identified within this section are specific services needed to support the Combined

Arms Support Command’s IT requirements.

9.2. TECHNICAL SUPPORT. Technical support shall be provided by the Contractor to the

Government with on-site human resources in the broad areas of network administration, system administration, client administration, web administration, software maintenance, hardware installation, software installation, diagnostics, resolution, correction of outages, planning, designing of network topologies, implementation, training, and logistics support. The Contractor will create/update/maintain documentation for record-keeping purposes. For example, IT service tickets shall show the level of work involved before a service ticket is closed out. Contract employees will communicate ticketing timelines by documenting service tickets.

9.3. INFORMATION TECHNOLOGIST IV - SYSTEM SERVER ADMINISTRATOR.

The Contractor shall perform systems and server administration to ensure the systems sets and servers are available to the user at all times.