Draft_PWS.pdf

8 November 2018 Performance Work Statement

Unclassified

PERFORMANCE WORK STATEMENT (PWS)

MANUEVER CENTER OF EXCELLENCE (MCoE) SUPPORT

LOGISTICS AUTOMATION SUSTAINMENT AND MANAGEMENT

Part 1

General Information

1. GENERAL: This is a nonpersonal services contract to provide the Maneuver Center of Excellence with

Sustainment Automation Support Management Office (SASMO) support. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, materials, supervision, and other items and non-personal services necessary to perform SASMO as defined in this Performance Work

Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background:

1.2.1 The Army uses complex automated information technology (IT) systems to conduct supply, property accountability and maintenance operations and to comply with Army Audit Readiness requirements. The

Sustainment Automation Support Management Office (SASMO), is essential to the command’s ability to manage and operate integrated logistics information systems (LIS). Whereas this capability is normally resident in

FORSCOM brigades, the MCoE with its five brigades does not have this capability within its structure. In the past, the Directorate of Logistics (DOL) provided LIS support. However, upon their realignment under Army Materiel

Command, the DOL, now Logistics Readiness Center (LRC), no longer provides this service to the MCoE.

1.2.2 MCoE Directorate of Training Sustainment (DOTS) is the lead agency in coordination with MCoE G4 responsible for automated logistical support for MCoE Ft Benning. Multiple agencies on FT Benning provide logistics support and utilize Logistics Information Systems (LIS). These organizations are required to maintain connectivity within the LIS architecture. LISs are a family of automated logistics, maintenance, and analysis systems that consist of all Global Combat Support System-Army (GCSS-A) systems.

1.2.3 The SASMO provides customer assistance for the MCoE’s LISs, including software, functional, technical, communications and limited hardware. The SASMO also provides training to unit personnel and staff assistance on the use and implementation of LISs throughout the command. MCoE DOTS requires contracted support to manage the LIS infrastructure within MCoE. This requirement is critical for efficient support to all MCoE training operations.

1.3 Reserved.

1.4 Scope: Provide Sustainment Information System Support (SIS) to MCoE. SIS includes Global Combat Support

System – Army (GCSS-Army) and Automatic Identification Technology (AIT), Programs and Systems, and any emerging information systems fielded by the Army and supporting MCoE. The Contractor shall provide for new equipment fielding assistance as needed, life cycle support, troubleshooting, installing, configuring and testing hardware and software, functional and technical training, logistics network support coordination, maintenance and warehouse (computer and systems hardware) operations, sustaining and supporting upgrades for hardware and software, developing plans, preparing reports, and providing functional and technical recommendations. The

SASMO Contractor team must have an in-depth comprehension of the retail logistics business intricacies. For this reason, the SASMO Contractor will be staffed with an appropriate mix of specialists to co-locate and pool their varied experience to help their customers identify and resolve problems. This involves supporting MCoE’s current systems of 164 UICs / storage locations throughout five Training Brigades and various support agencies for any request for assistance by the customer for Global Combat Support System- Army. GCSS-A systems under this contract are located throughout FT Benning and two Training Camps Merrill GA and Camp Rudder FL. Total number of systems may fluctuate by 25-30% up or down.

1.4.1 Contract Level Management: Participate in periodic command and staff conferences and organizational meetings. Submit updates to provide contract status and logistics automation, SASMO, and LIS management information to the Contracting Officer’s Representative (COR) as required.

1.4.2 The contractor will provide to the COR on the 10th of each month a report of the technical and functional activities described in this PWS. This report, in a format to be jointly agreed to by the COR and contractor within the first 10 days of the start of this PWS, will be used as one method to assess the contractor’s success in meeting the provisions of this PWS.

1.4.3 Management Plan: Within 10 days of the start of this PWS, or on a date agreeable to both the contractor and the COR, the contractor will submit a General Management Plan to the COR describing the following sub-plans and processes:

1.4.3.1 Support Processes - A detailed set of process definitions, using basic or cross- functional notation that describes how the contractor will generally support the customer base. This sub-plan will include, but is not limited to, process definitions for:

Helpdesk Operations, Hardware Evacuation Procedures, Remote Troubleshooting and Diagnosis, Preventive Maintenance and Site Visit Procedures.

Technical Approach - A subset of the Support Processes, the Technical Approach will describe a systemic approach for analysis, diagnosis and remediation of LIS hardware, software and communications problems.

Quality Control Plan - A methodology based plan using industry recognized quality improvement approaches that describes how the contractor will improve customer service over the life of the contract.

The Quality Control Plan will include activities to improve both the Support Processes and Technical

Approach. The Quality Control Plan will be in accordance with paragragh 1.6.1 and 1.6.2.

Organizational Resources - A sub-plan describing how the contractor will execute human resources management, to include staffing, vacation/time off, leaves of absence and backfill of vacant positions.

This sub-plan will also include a documented management and chain of command structure for the contractor personnel.

Project Management Controls - A sub-plan describing how projects will be initiated, planned, executed and closed. This will also include a risk management strategy.

1.4.3.2 The contractor will provide a monthly status report submitted to the COR by the 10th of each month, in a format to be agreed jointly by the COR and the contractor, monitoring the following:

Quality Control Plan, including specific improvement initiatives.

Organizational Resource Status that will include projected gains, losses, anticipated backfills against vacant positions, schedules of leave, and training.

1.5 Period of Performance: The period of performance – To Be Determined (TBD).

1.6 General Information

1.6.1 Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. Within 30 days after contract award or with the contractors proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter.

After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800 until

1630 hours Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Fort Benning, Georgia, Camp Merrill Georgia and Camp Rudder Florida.

1.6.6 Security Requirements:

1.6.6.1 Contractor employees performing on this contract/task order must be U.S. citizens. At work performance start date, contractor employees to include subcontractors, performing on this contract shall have a SECRET security clearance and shall maintain the required security clearance throughout the life of the contract. The contractor is responsible for acquiring the clearances. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program

Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which will be furnished to the contractor within 30 days of start date.

1.6.6.2 In performing this contract, the contractor will have sensitive IT duties. This contract will require access to

For Official Use Only Information (FOUO.) The contractor shall ensure that classified data is controlled, protected, and safeguarded in accordance with Army Regulation (AR) 380-5 and current Army and DOD policy. Information classified up to SECRET shall be accessed and stored in government spaces only. The contractor shall agree that any data furnished by the government to the contractor shall be used only for performance under this PWS, and all copies of such data shall be returned to the government upon completion of this effort.

1.6.6.3 The contractor Facility Security Officer (FSO) will ensure there is a procedure for all terminated employees to out process the installation.

1.6.6.4 Any adverse action preventing a contractor from retaining access to classified material must be brought to the attention of the COR and contractor FSO immediately.

1.6.6.5 Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security

Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-

9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.6.5 Eligibility Verification for Employment. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland

Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of

Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S. employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

1.6.6.6 Physical security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.6.7 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The

Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The

Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.6.8 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the

Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the

Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.6.9 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the

Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.6.10 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance (IA) Awareness prior to access to the Information System

(IS). Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, contractor employees and associated subcontractor employees supporting IA/IT functions shall be appropriately certified for each category and level upon contract award. The baseline and computing environment certifications are stipulated in DoD 8570.01-M must be completed upon contract award. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working

IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and

AR 25-2 within six months of appointment to IA/IT.

1.6.6.11 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued to contractor employees, based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 3 (T3) investigation at the National Background Investigations Bureau."

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National

Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army

Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.6.12 Initial Security Orientation and Annual Security Refresher Training. All contractor employees, including subcontractors, assigned to this contract shall complete the online Information Security Program Training course

(Initial or Annual Refresher as applicable) located on the Army Learning Management System (ALMS) site. Log into AKO, “Self Service”, “My Training”, “ALMS”, “Go To Mandatory Training”. Training must be completed within 30 days of reporting for duty. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. The Annual

Security Refresher Training is required annually thereafter. (Ref ALARACT 207/2013, DTG 291848Z Aug 13, Subj: Army Wide Rollout and Requirement for Standardized Computer Web-Based Security Training on the Army

Learning Management System (ALMS)).

1.6.6.13 The Information Assurance Security Officer (IASO) from the activity that the contractor employee is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to the activity's

Supporting Security Manager for verification that the contractor employee meets the requirements of AR 25-2 for accessing the Fort Benning network. (Ref AR 25-2) Initial Security Orientation and Annual Security Refresher

Training. All contractor employees, including subcontractors, assigned to this contract shall complete the online

Initial Security Orientation Training located on the Army Learning Management System (ALMS) site. Log into

AKO, “Self Service”, “My Training”, “ALMS”, “Go To Mandatory Training”. Training must be completed within

30 days of reporting for duty. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. The Annual Security

Refresher Training is required annually thereafter. (Ref ALARACT 207/2013, DTG 291848Z Aug 13, Subj: Army

Wide Rollout and Requirement for Standardized Computer Web-Based Security Training on the Army Learning

Management System (ALMS)).

1.6.6.14 Anti-Terrorism (AT) Level I Training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.6.6.15 IWATCH: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT

30 calendar days after contract award.

1.6.6.16. For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.6.6.17 Operation Security (OPSEC) Plan. The contractor shall adhere to theGovernment's Operations Security

(OPSEC) Standard Operating Procedure (SOP)/Plan during the entire period of performance.

1.6.6.18 Threat Awareness and Reporting Program (TARP) Training. Per AR 381-12 Threat Awareness and

Reporting Program (TARP), contractor employees must receive annual TARP training by a Counter Intelligence

(CI) agent or other trainer as specified in 2-4b. All contractor employees, including subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted through the website and with the unit. The COR will ensure contractors are notified of available training. Completion of training shall be reported to the COR and the unit/activity security manager. (Ref

AR 381-12).

1.6.7 Special Qualifications: Corparate past performance and core capabilities in US Army logistics and Standard

Army Management Information Systems (STAMIS) is a highly desirable. The contractor is responsible for ensuring all employees possess and maintain current Information Assurance Technician (IAT) Level Two (DoD 8570.1

Certifications) professional certification during the execution of this contract." The Contractor must obtain required

Level Two (DoD 8570.1 Certifications) and Computing Environment certifications:

Level Two IAT & IAM: (Contractor Lead)

Security+: CompTIA

Level Two IAT & IAM: (Contractor SASMO Personnel)

A+: Computing Technology Industry Association (CompTIA)

Network+: CompTIA

Security+

Qualifications and Knowledge required.

Contractor personnel engaged to perform under this contract must possess a minimum 3 years of experience gained while employed in a position directly related to the duties of the position to be filled.

Experience must have been obtained within the past three (3) years.

Contractor personnel must have 3 to 4 years of related experience serving in a CSSAMO or SASMO section or private sector / DOD / Sister Service / Federal equivalent.

Knowledgeable of functionality, technical and network of the Global Combat Support System – Army

The contractor must be very knowledgeable with 2-3 years experiance in LIS logistics systems and understand how LIS functions within the Logistics Supply and Maintenance areas.

The contractor must have an excellent working knowledge of SASMO, with knowledge of the

Army Logistics Systems, LIS processes and digital systems and functions.

The contractor must be proficient with MS Office and have experience in the installation, configuration, and troubleshooting of legacy software operating systems (Microsoft 13/16), in addition to new operating systems such as Windows 7 and 10.

The contractor must be able to troubleshoot and repair problems with LIS systems; install and configure operating system and LIS software; apply software updates, and provide desk-side training for users of the systems.

Basic knowledge of Networking/communications.

Contractor SASMO must join the CASCOM U.S. Army SASMO group at https://www.milsuite.mil/book/groups/US-Army-SASMO.

Qualifications and Knowledge preferred / desired.

A college degree in Computer Science or Information Technology/Management

Information System is desired.

Prior military or similar experience of 3-5 years in Army MOS 92A, 92Y or 25B is preferred.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other

Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's https://www.milsuite.mil/book/groups/US-Army-SASMO performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The contractor shall provide all necessary personnel, administrative, financial, and managerial resources required to support this contract. The following personnel are considered key personnel by the government. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons. The contract manager shall be the focal point for all issues and shall keep the Government fully informed, both verbally and in writing.

1.6.11 The contractor shall furnish adequate supervision and the labor necessary to perform all services in an orderly, timely, and efficient manner. The contract manager shall have the authority to act on behalf of the contractor. The contractor shall utilize qualified and experienced employees capable of achieving the goals established in the contract. All personnel will maintain current qualifications and clearances and obtain any and all training required to meet mission requirements. Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor through its personnel shall perform tasks herein.

1.6.12 Contractor shall select, supervise, and exercise control and direction over his employees under this contract.

The Government will not exercise any supervision or control over the contractor employees in its performance of contractual services under this contract. The contractor will ensure that no prohibited personal services are performed under this contract.

1.6.13 Contract Management: The contractor shall provide all management, administration, security, quality control, and all else required to ensure successful completion of all deliverables.

1.6.14 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor personnel will be required to obtain and wear badges in the performance of this service.

1.6.15 Badges - Contractor personnel shall wear visible Government-furnished employee identification badges, either the Access Control Badge or the Common Access Card (CAC), while physically on the installation. Badges are not to be worn or displayed outside the installation. The Contractor shall turn-in these employee identification badges to the Security Officer upon termination of employment or completion of the Contract.

1.6.16 Contractors will be authorized to receive Common Access Card (CAC) if eligible. CAC cards are required for personnel performing SASMO duties under this contract and should be issued within 15 days. These employees must have CAC applications entered via the Trusted Associate Sponsorship System (TASS). The Project Manager shall provide the Contracting Officer with the data required for this system, and a government Trusted Agent (TA) will verify requirements with the appropriate contract officials/security personnel and process the CAC applications in TASS. The Contracting Officer Representative (COR) is responsible for retrieving CACs from contractor employees who will no longer perform tasks under this contract.

1.6.17 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be

Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other

Government rights.

1.6.18 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information

(e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the

Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.19 Nondisclosure. In the course of performance pursuant to the contract to be awarded, the contractor will access nonpublic information, including acquisition sensitive information. Contractor agrees that it will not use or disclose any such information unless authorized by the KO. Contractor further agrees that it will use its best efforts to ensure that its employees and others performing services under this contract to be awarded, will not use or disclose any such information unless authorized by the KO. To that end, Contractor agrees that its employees and others performing duties under this task order will sign the Certificate of Nondisclosures.

1.6.20 Contractor Correspondence. All contractor correspondence (written, facsimile, and email display) shall include their company name.

1.6.21 SASMO Personnel On-Boarding Requirements: Immediately upon assignment to the SASMO, newly assigned personnel are required to complete and sustain the following:

1.6.22. The required category and level of functional IA training.

1.6.23. Mandated Annual IA Awareness training (https://ia.signal.army.mil).

1.6.23.1. Register in the Army Training Certificate Tracking System (ATCTS) https://atc.us.army.mil) and ensure that updated documentation of all required training is uploaded. IA workforce personnel must release their certifications the Defense Workforce Certification Web Application website (DWCA) at https://www.dmdc.osd.mil/appj/dwc/index.jsp and document their certifications in the ATCTS.

1.6.23.2. Obtain Duty Appointment Letter (DAL). The date of this letter begins the required 6-month window to complete certification. A template is located on ATCTS website (https://atc.us.army.mil) under document link.

1.6.23.3. Sign the PAA. A template is located on ATCTS website (https://atc.us.army.mil) under document link.

1.6.23.4. Sign the NDA. A template is located on ATCTS website (https://atc.us.army.mil) under document link.

1.6.23.5. Complete the required technical/functional and begin training.

https://ia.signal.army.mil/ https://atc.us.army.mil/ https://www.dmdc.osd.mil/appj/dwc/index.jsp https://atc.us.army.mil/

1.6.23.6. Complete GCSS-Army SASMO training requirements found at https://gcss.army.mil and located on the

Training tab.

1.6.23.7. Upload all GCSS-Army Pre-Net and NET training completions in ATCTS.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. LOGISTICS INFORMATION SYSTEMS (LIS). A logistics management information system is a system of records and reports used to aggregate, analyze, validate and display data (from all levels of the logistics system) that can be used to make logistics decisions and manage the supply chain.

2.1.9 LOGISTICS IT (LOG-IT) –Logistical Information Technology

2.1.10 LOGISTICS ASSISTANCE REPRESENTATIVE (LAR). Provides technical and sustainment assistance to their supported units

2.1.11. QUALITY ASSURANCE. The government procedures to verify that services being performed by the

Contractor are performed according to acceptable standards.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

https://gcss.army.mil/

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.16 AUTHORITY TO OPERATE: Formal declaration by a Designated Approving Authority (DAA) that authorizes operation of a Business Product and explicitly accepts the risk to agency operations.

2.1.17 SECURITY TECHNICAL IMPLEMENTATION GUIDES. A methodology for standardized secure installation and maintenance of computer software and hardware.

2.1.18 INFORMATION LOGISTICS SYSTEMS (ILS). An experts offering full logistics lifecycle assistance towards successful acquisition and sustainment of LIS.

2.1.19 SUSTAINMENT AUTOMATION SUPPORT MANAGEMENT OFFICE (SASMO). Provides the sustainment community a concentrated support initiative with a team of professional experts.

2.1.20 CLASS A (OFFICIAL) TELEPHONE SERVICE Telephone service authorized for the transaction of official business of the Government on DOD or military installations; requires access to commercial telephone company central office and toll trunks for the proper conduct of official busi-ness.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

ATO Anti-Terrorism Officer

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CAC Common Access Card

CAISI Combat Service Support Automated Information Systems Interface

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

COMSEC Communications Security

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

GCSS-A Global Combat Support System-Army

GFE Government Furnished Equipment

HIPAA Health Insurance Portability and Accountability Act of 1996

IASO Information Assurance Security Officer

IT Information Technology

KO Contracting Officer

LIS Logistics Information Systems

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

PHRH Primary Hand Reciept Holder

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 The government will provide office space, office supplies, telephone service, workstations, computers, hardware, software, system access, transportation and storage space at the place of performance. The Government intends to provide space in the government area as primary work location. The government’s property shall be used only in performance of this task, unless otherwise provided in this contract and unless otherwise approved by the contracting officer. The government shall provide contractors adequate working space and furnishings similar to that provided for government employees at all TRADOC centers and schools. This includes computers, network services, phones and other data collection equipment/software as determined necessary by the government.

3.2 While at a Government installation/operating location, the government will provide all equipment necessary to perform their duties that shall include, but not be limited to, computer workstations, LAN/WAN connectivity and all expendable supplies necessary to perform normal operations. The contractor will control all Government property assigned to them. Contractor shall be required to sign a hand receipt for all equipment provided by the Government.

Supplies and equipment required, but not provided by the government, may be purchased by the Contractor, subject to fund availability and pre-approval in writing by the Contracting Officer, and equipment becomes the property of the Government.

3.3 Class A phone lines will be available to make official calls to maintenance vendors or to government personnel for technical assistance. Telephone service is subject to the standard monitoring requirements of the Government telephone network. The Government-furnished phones are subject to security monitoring at all times. Use of these phones constitutes consent to security monitoring. The contractor shall be responsible for all unofficial (non-government) long distance calls. Adequate utilities will be provided for the safe and convenient performance of duties required.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Major Levels of Effort include LIS Information Assurance and Automation Architecture, LIS Maintenance

Services, LIS Support Services, Government Furnished Property (GFP), Logistics Automation Operations and

Integration and LIS Training Service

5.2 Logistics Network Information Assurance (IA) Architecture Management:

5.2.1 The contractor will maintain contact with LIS developers to obtain system updates and documentation.

5.2.2 The contractor will coordinate between all Department of Army (DA) and other supporting agencies, higher and parallel headquarters and commands, on all LIS IA and network issues. The contractor will recommend IA and logistic network policies and develop implementing plans and procedures. The goal of contractor coordination efforts is to ensure that the MCoE logistics automation architecture supports all command operational training and plans.

5.2.3 The contractor will provide LIS IA compliance in accordance with Program Executive Office for Enterprise

Information Systems and Product Manager (PM) GCSS-A guidance as well as trend analysis reports to the COR monthly. The reporting day will be determined by the COR.

5.2.4 The contractor will oversee and ensure all updated Government software (Program Executive Office for

Enterprise Information Systems (PEO EIS) and Software Engineering Center- Ft Lee Va (SEC-Lee) approved), vendor patches and anti-virus software are pushed down to end-user LISs operating systems with 95% compliance.

Ensure updates are pushed through the FT Benning Network Enterprise Center (NEC). The contractor will accomplish this task within 30 days of updated software, vendor patches or anti-virus software being released by

PEO EIS.

5.2.5 The contractor will conduct a monthly IA and network teleconference with supporting staffs, units and agencies to ensure LISs are integrated into communication requirements and to derive and execute plans to resolve connectivity and network security issues as they arise.

5.2.6 The contractor will establish and maintain MCoE logistics network architecture diagrams. The diagrams will be updated NLT 5th of each month. Contractor will coordinate all changes to established LIS/GCSS-A architecture to enhance supply operations and/or to correspond to changes in MCoE structures and missions.

5.2.7 The contractor will assist units with lifecycle requirements for LIS equipment. The contractor will maintain a current computer database (Excel or Access) of all LIS computers (at a minimum, the database will include serial numbers, MAC address, owner/user).

5.2.8 Implement system patches including IA vulnerability alerts (IAVA), IA vulnerability bulletins (IAVB), and technical advisories (TA) released from DISA and S4IF.

5.3 LIS Maintenance Services: The contractor will troubleshoot, isolate, and resolve STAMIS Specific issues involving hardware, software, and network issues, and recommend repairs and solutions in order to mitigate issues.

As required, the contractor will correct software problems, repair corrupt data files, as well as resolve communication problems.

5.3.1 Install, and Configure Hardware and Software: Install and configure hardware and software in support of activities and tenant organizations supported by Contractor to include the following:

5.3.1.1 Hardware installation includes the testing, and replacement of peripheral components (i.e. Network Interface

Card (NIC), and modem).

5.3.1.2 Software installation includes operating system, protocol software, application software, and other support software.

5.3.1.3 Maintain a customer assistance database reflecting all supported LIS.

5.3.1.4 Install and configure communications hardware and software with pertinent data and required Internet

Protocol (IP) addresses.

5.3.1.5 Ensure software security setting are installed and maintained IAW Fort Benning and DoD guidelines and regulations

5.3.2 The contractor will analyze LIS and performance (hardware and software) at least monthly across the

MCoE. For the purpose of this contract, LISs incude all GCSS-Army client systems.

5.3.3 The contractor will conduct annual review and recommend policies and plans as needed for LISs maintenance and support for the MCoE (both assigned and supported units).

5.3.4 The contractor will provide guidance as needed during monthly visits to the functional user so that the functional user may be able to perform preventive maintenance tasks.

5.3.5 The contractor will ensure that users are conducting system preventative maintenance on every LIS computer on a routine basis. The routine period will be determined in coordination with the COR in coordination with the G4. This includes, but is not limited to:

5.3.5.1 Ensuring that system is set up in a dry, cool space, with adequate ventilation, not exposed to the harsh elements. Clean exhaust fans and air intake vents and ensure they are free from blockages using lint-free cloth to clean dust.

5.3.5.2 Check the system voltage setting before plugging in or powering the system up. Ensure customers are using line conditioners, surge protectors and voltage regulators.

• Ensure customer maintains CDs/DVDs in some type of dust protective container.

• Recommend to the customer the CDs/DVDs should be replaced quarterly.

• Ensure that all cables are connected correctly on customer computer systems.

• The contractor will document each LIS handling and maintain a database.

• Updates will be provided to COR NLT 5th of each month.

5.3.6 The contractor will be able to perform complete LIS rebuilds for these systems:

• GCSS-A (All GCSS-Army client systems)

5.3.6.1 A LIS rebuild includes base-lining the LIS computer with all software required to return the LIS computer to full operational capability. The contractor will provide a process for rebuilding LISs NLT 30 days after start of

PWS. The government will purchase cables, adapters, and other miscellaneous parts as required to support LISs.

5.4 LIS Support Services:

5.4.1 Creates and maintains an up-to-date LIS and non-LIS Reference Library for the MCoE DOTS. User reference material will be created and maintained to supplement system material. Formally document and submit user suggestions, problem reports, and system recommendations to the system developers.

5.4.2 Reproduce and distribute system software and reference material as needed. Provide users and units with system documentation, application baselines, system SCP and ICP, supplemental system information, and supplies. Image GCSS-Army computers as needed for the Brigades.

5.4.3 The contractor will provide system and technical support for LISs operating in the MCoE area of responsibility.