Draft_PWS_for_LEE-SC-19-004_DHR_Military_Personnel_Services_v1.docx

PWS

PERFORMANCE WORK STATEMENT

Directorate of Human Resources (DHR)

SECTION 1.0 GENERAL INFORMATION

1.1. Introduction

The Contractor shall provide all services, materials, office supplies, supervision, labor, and equipment, except that specified herein as Government Furnished Property and Services in Section 3, to perform requirements of the United States Army, Directorate of Human Resources (DHR), Military Personnel Division, Fort Lee, Virginia. The Contractor shall provide the services in accordance with (IAW) the terms, conditions, the Performance Work Statement (PWS) and the Performance Requirements Summary (PRS) of this contract. The Contractor shall assume total responsibility for all requirements stated herein on the start date of the performance period.

1.1.1 The Contractor shall alert the Contracting Officer (KO) and Contracting Officer’s Representative (COR) of any Government requested changes to this PWS that will impact scope (schedule/cost). Prior to execution of any changes which impact scope, the contractor shall seek approval from the COR and KO. The Contractor shall not perform any services beyond what is specified in the PWS; authorized requested changes will be executed through a modification to the contract by the Contracting Officer (KO).

1.2 Broad Work Description

1.2.1 Work Responsibility

The Contractor shall perform all planning, programming, administration, management, and execution necessary to provide the specified services. The Contractor shall perform in accordance with (IAW) this contract and all applicable federal, state, and local laws, regulations, and directives to include applicable publications in Section 6. The Contractor shall perform in accordance with Department of Army, TRADOC regulatory guidance, appropriate regulatory guidance, Fort Lee policies and AG policies. Performance shall be at the Directorate of Human Resources (DHR) Fort Lee and for supported organizations shown in Technical Exhibit 1.2.1 (Supported Organizations Listing), IAW applicable Intra-Service/Inter-Service Support Agreements (ISSAs) (TE 1.2.1-2), Memorandum of Agreement (MOAs), and Memorandum of Understanding (MOUs). Copies of the MOAs and MOUs are available, upon request to the KO/COR for review in the office of the KO/COR.

The Contractor shall ensure that performance meets standards specified in the PWS, PRS, and IAW any Department of Defense (DoD), Department of Army (DA), Installation Management Command (IMCOM) and Training and Doctrine Command (TRADOC) regulatory guidance and Fort Lee and DHR policies that apply to the specific task(s). (See Section 6 for applicable DoD, DA, IMCOM and TRADOC regulatory guidance and Fort Lee and DHR policies). The Contractor shall perform all related contractor administrative services required to perform work specified in this PWS.

The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include federal, state, and local regulations, codes, and laws, which are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Contract Data Requirements Lists (CDRLs) presented in this Contract.

1.2.1.1 Functional Areas

Work to be performed by the Contractor is categorized under specific tasks in Section 5.

1.2.2 Installation Mission

The mission of Fort Lee, an IMCOM installation, is to provide innovative base operations and services essential to the greater Fort Lee Community, supporting the Nation’s Armed Forces mission.

1.2.3 Workload Data

Historical workload data is presented in applicable functional areas. This workload data has been summarized for this contract. The workload information displayed in the text and in technical exhibits is based on annual data, where available, or extrapolated to represent estimated annual workload, where less than one year’s data was available.

This workload is provided to assist offerors in proposal preparation and shall not be a limiting factor on the Contractor's obligation to perform all services described in this contract to the required level of effort. "Workload requirements may change throughout the period of performance (PoP) based on installation needs and or changes to Army systems or procedures". When IPPS-A replaces eMILPO on/about FY20, significant changes in workload (efficiencies gained) may be negotiated by the KO, as required.

1.2.4. Other Information

1.2.4.1 Technical Exhibits.

Technical Exhibits are used to provide supplementary information to the Contractor and will be in the form of tables, graphs, maps, etc. Technical Exhibits may be referenced from any part of the contract and are provided as an attachment to this PWS.

1.3 Government Contract Administration

The KO has the ultimate authority for administration of this award and for approving changes to the award. The KO is the only person who has the authority to contractually bind the Government. The KO may delegate authority through various duly appointed representatives, including, but not limited to, one or more Contracting Officer’s Representatives (COR), a Property Administrator, one or more technical monitors or Quality Assurance Evaluators (QAE), however, that does not include the authority to obligate Government funds. Throughout the document, the terms, KO, designated representative of the Government, or reference to a specific Governmental position, such as COR, are used for clarity and readability.

1.3.1 Phase-In Plan

The Contractor shall observe contract requirements for newly hired employees prior to contract start date. The Government will provide the Contractor office space and phone access. Upon award, the Contractor shall assume full operating accountability and responsibility. The Government will make all facilities and equipment accessible to the Contractor for a maximum of 30 calendar days prior to the contract start date. The Contractor's management personnel shall be permitted to observe any DHR operations at Fort Lee, as approved by the KO.

1.3.1.1. The Contractor shall provide a Phase-In plan which identifies actions, plans and procedures to ensure a smooth transition to a fully operational status.

1.3.1.2. The Contractor shall continue to maintain the existing plan after contract award so as to meet the following objectives:

1.3.1.2.1 Completion of required training and certifications.

Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.3.1.2.2 A workforce knowledgeable on the operation of mandatory Government-furnished data systems per Regulatory guidance.

1.3.1.2.3 Completion of joint inventories with the current hand receipt holder at the time of transfer.

1.3.1.2.4 Familiarization with the workflow and scheduling (actual workload requirements rather than performance of work), per Regulatory guidance.

1.3.1.2.5 The Contractor shall possess a knowledge and understanding of all Department of the Army regulations and Fort Lee, VA policies included hereunder.

1.3.1.2.6 At the end of the Phase-In period, providing required services as specified per Regulatory guidance and this Performance Work Statement.

1.3.1.2.7 Transition of work responsibilities so that it is transparent to customers.

1.3.2.. The Phase-in Plan shall address the above actions, plans, procedures, and timelines through the following key components:

1.3.2.1. Personnel – Timing and hiring of personnel, interviews, exercising right of first refusal, training and orientation plans.

1.3.2.2. Stock Inventory – Inventory or survey, assessment of potential security risks such as theft and loss of equipment, initiation of any new access or escort requirements.

1.3.2.3. Obtain all required certifications.

1.3.2.4. Develop required deliverables that must be in place prior to contract start date as required by Regulatory guidance and this Performance Work Statement.

1.3.2.5. Attend post-award meetings.

1.3.2.6. Coordination with KO and COR for meetings and briefings.

1.3.3.1 Phase-out-Period

The Government will make all facilities and equipment accessible to the Contractor for a maximum of 30 calendar days prior to the contract start date. The Contractor's management personnel will be permitted to observe any DHR operations at Fort Lee, as approved by the KO. Thirty calendar days prior to the completion of this contract (to include option periods); an observation period shall occur, at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of service. The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties.

1.3.3.2 Phase-out Plan

The Contractor shall develop a Phase-out Plan to affect an orderly transfer of contract responsibility to a successor. The plan shall fully describe how the Contractor shall, at a minimum, approach the following issues: employee notification; retention of personnel; turn- over of work-in-progress, inventories, and Government property; removal of Contractor property; data and information transfer; and any other actions required by the Government to ensure continuity of operations. The Contractor’s Phase-Out Plan shall, at a minimum, require an inventory by the incumbent and the Government before conduct of a joint inventory between the incumbent and the successor. The Plan shall, at a minimum, also include: reconciliation of all property accounts, requisitions, and work-in-progress; turn-in of excess property; clean-up of Contractor work areas; provision for training of the successor’s personnel on Government- furnished Automated Information Systems (AIS) used in performance of this contract, specialized equipment, utilities systems, and ongoing work that the successor would be required to complete. The Contractor shall provide the KO copies and revisions for review and approval prior to implementation. The plan shall be submitted to the KO for approval NLT 60 calendar days prior to contract completion.

1.3.4 Contractor Administration

1.3.4.1 Contract Management

The Contractor shall develop and maintain a management plan that provides an acceptable approach that fully and completely ensures all primary functions Section 5 of the PWS shall be accomplished with a high probability of success.

1.3.4.1.1 The Contractor shall provide contract management consistent with the management approach submitted in the Contractor's proposal. The management concept used to ensure that all PWS requirements are met is a business decision of the Contractor. Contract management personnel shall be full-time, single function and on-site.

1.3.4.1.2 The Contractor shall designate, in writing to the KO, an individual as the Project Manager to communicate with the Mission and Installation Contracting Command (MICC) – Fort Lee on contract matters. The name of an alternate who shall act for the contractor when the Project Manager is absent shall be designated in writing to the contracting officer. The Contractor shall provide the name, telephone number, fax number, and e-mail address, as well as the individual's level of authority to contractually bind the Contractor. The Contractor shall submit the same information for any person acting as an alternate to the Project Manager. These submissions are due prior to the start of the contract and upon any change in the Project Manager/Alternate Project Manager.

1.3.4.1.3 The Project Manager shall be responsible for the performance of work on this contract. The Project Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Project Manager or alternate shall be available between 8:00 a.m. to 4:30p.m, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed in paragraph 1.3.4.1.4.

1.3.4.1.4 The Project Manager shall have eight (8) years supervisory experience or a degree, in the Human Resources field, or another closely related field; shall have a demonstrated ability to establish and maintain effective relationships and partnerships with stakeholders; shall have organization skills with the demonstrated ability to execute projects on time and on budget; shall have experience with the Federal Government funding process; shall have interpersonal, communication, facilitation and presentation skills; computer skills, shall be proficient with Microsoft Office applications. The Project Manager shall be able to apply innovative and effective management techniques to maximize employee performance.

1.3.4.2 Responsiveness

The Project Manager shall be available and on site between 0800 hours and 1630 hours, Monday through Friday except Federal holidays and when the Government facility is closed.

1.3.4.3 Meetings, Conferences, and Briefings

The Contractor shall attend, participate in, compile data for, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the contracted functions and services to provide effective communication and impart necessary information. If a Government representative is not in attendance at these scheduled and unscheduled meetings, conferences, and briefings, the Contractor will not serve as or suggest that they are an official representative of the government, nor is the Contractor authorized to make decisions on behalf of the government. The purpose of the Contractor’s attendance will be to gather and disseminate information. These meetings include, but are not limited to, the Performance Evaluation Meetings. The Contractor shall participate in meetings with installation customers, federal, state, and local agencies and their representatives, and other Contractors. These meetings shall include both on-site and off-site meetings, and the frequency may be weekly, monthly, or as otherwise required.

1.3.4.3.1 Attendees

The Contractor’s Project Manager or alternate shall attend meetings as required by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and/or other personnel knowledgeable of the subject matter to be discussed at the meeting.

1.3.4.3.2 Reporting Requirement

When the Contractor is the sole attendee at meetings or conferences, on and off the Installation, a report shall be furnished to the COR within two working days after meeting completion. Using the Contractor’s format, the report shall include identifying information, and conclusions or recommended actions, and any additional information, such as handouts.

1.3.4.3.3 Command Interest

The Contractor shall notify the COR and KO, in writing, on matters within the scope of this Contract which impact the Installation, Government funds, or satisfactory performance of this Contract within one day of the discovery of the matter, using the Contractor’s format.

1.3.4.3.4 Installation Closures

When an unforeseen Installation closure or curtailment of activities occurs on a regularly scheduled day of work, the Government will have the following options:

Reschedule the work to be performed the following workday Reschedule the work on any day acceptable to the Government Have the Contractor continue the work as scheduled

1.3.4.3.5 Notification of Closure

Announcements of Installation closures will be made in the following manner: during normal duty hours, notification will be given by the COR to the PM; during non-duty hours, notification will be posted on the Fort Lee Homepage (www.lee.army.mil) or can be confirmed by calling the Fort Lee status hotline at (804) 765-2679.

1.4 Federal Holidays

The Contractor shall in process arriving military students every Monday unless Monday is a Federal holiday or training holiday, then in processing will be accomplished on the next duty day. The Government will notify the Contractor the preceding Friday if Monday in processing of military students shall be accomplished on the following duty day (Tuesday). All other Government offices will usually be closed on Federal Holidays. The ten Federal holidays per year are as follows:

When any of the above holidays fall on a Saturday or Sunday, the holiday shall be observed on the date designated by the Federal Government.

1.4.1 Training Holidays

IMCOM Installation Commands have historically granted military personnel (Enlisted and Officers) training holidays (for example, the Friday after Thanksgiving) in addition to the ten

Federal holidays listed above. Training holidays are not considered a day of excused absence for the Government civilian work force or Contractor employees. If a training holiday affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled by the Contractor, with approval from the COR, in order to compensate for the training holiday.

1.4.2 Regular Duty Hours

The Contractor's regular duty hours shall be 0730 hours to 1630 hours, Monday through Friday, unless otherwise stated herein or directed by the KO. The Contractor shall ensure that service to customers is provided during these hours to include break periods and lunch periods. Exceptions include in-processing/out-processing/CAC PIN re-sets. Contractor shall adjust select employees' regular hours accordingly to accommodate in-processing/out-processing/CAC PIN re-sets as needed. Contractor shall notify KO/COR in advance of any changes.

1.5 Interfaces

1.5.1 Administrative Office Areas

Contractor operations shall not unduly interfere with Government work in any area where any service is being performed by the Contractor. The Contractor shall schedule operations so as to minimize interference with Government work.

1.6 Other Contractors

Other Government Contractors may be performing required services in areas that interrelate with the requirements of this Contract. The Government will facilitate contact between Contractors and CORs performing other contracts that functions may interrelate with this Contract.

1.6.1 Disputes with Customers or Other Government Contractors The Contractor shall verbally notify the COR/KO of unresolved disputes in receiving support from or providing support to customers or other Contractors within 2 hours from the time the dispute occurs, unless otherwise specified in Section 5, Specific Tasks. The verbal notification will be followed in writing within 4 hours from the time the dispute occurred. The Contractor shall provide written responses to customer complaints and submit them to the COR/KO within five working days.

1.7 Data and Information

The Contractor shall respond, as requested by the Government, to requests for data, including programmed (scheduled) and un-programmed requests, as indicated in Section 5. All responses shall meet the criteria defined below.

1.7.1 Data Criteria

1.7.2

The Contractor shall submit programmed and un-programmed information, as indicated in Section 5 of this PWS, subject to Government review for adequacy, utilizing the following criteria:

Complete: To include all information Accurate: Factual and correctly tabulated data Preparation: IAW applicable publication, CDRL or other specified format Name and signature of Contractor submitting report Timely: Provided within the specified time frames as required. Distribution: Provided to the specified distributes

1.7.3 Programmed Requirements

1.7.3.1 General

The Contractor shall furnish all recurring contract data required as listed on the CDRL.

1.7.3.2 Un-programmed Requirements

Upon notification from the KO and /or COR, the Contractor shall provide management and technical information to the KO and/or COR, including, but not limited to:

Technical evaluation of suggestions Input for staff studies Fact sheets Audits Congressional Inquiries One-time reports Materiel, equipment, facilities and other property inventories Equipment maintenance records Group tours to special interest groups Recommendations for amending, revising or originating Government regulations or policies within the scope of this Contract Data request by Government personnel performing official duties to include; monitoring contract compliance responses to Government and other Contractor personnel conducting information and communication systems site surveys, information systems fielding, and communication engineering and construction as required by the Government.

1.7.4 Access to Data and Information

The Contractor shall ensure that all records, reports, files and other documentation are made available to the KO, the COR, and other authorized Government representatives during the performance of this contract. Records shall be maintained in a manner that demonstrates compliance with performance standards as required. The Contractor shall obtain KO or COR approval before releasing any information that has been stored, generated or archived related to this contract to the Contractor’s corporate or other off-site offices, to other Government activities or agencies, to other Contractors or to private parties.

1.7.5 Data Rights

The Government has unlimited rights to use, disclose, reproduce, prepare derivative works, distribute copies to the public, and perform publicly and display publicly, in any manner and for any purpose, and to have or permit others to do so. All documents and materials to include the source codes of any software produced under this contract, shall be Government owned and are the property of the Government, with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.8 Personnel

The Contractor shall provide a Staffing Plan as part of the solicitation. The Staffing plan provided should carry over to the contract. The Staffing Plan providing employees that are qualified, supervisory, technical, administrative, and clerical to accomplish all work and services required by this contract within the specified time frames. The Staffing Plan shall address recruitment and retention of personnel as well as specifically identify proposed staffing levels.

This provision shall apply notwithstanding past historical records, estimates of personnel needed, or any minimum levels established elsewhere in this contract. Contractor employees shall be trained, qualified, or certified as required in this contract prior to starting work. The Government will not provide initial skills training to Contractor employees (except as noted in TE 3.7.6, “Government Provided Training”). The Contractor shall maintain records of training qualifications, and certifications as appropriate. The Contractor shall maintain the workforce in such a manner as to ensure that the employees remain fully qualified to perform the work assigned. Personnel performing under this contract shall be employees of the Contractor and not the Government.

1.8.1 The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS, when the Government facility is not closed. The Contractor shall be responsible for performing the services noted herein with personnel that have the requisite technical expertise, experience, and skills. Contractor shall also notify the KO or COR of any real or potential deficiencies in personnel availability. This does not, however, relieve the contractor of any performance requirements. The Contractor shall notify the COR of any changes in contractor personnel during the execution of the contract, No later than one day after the change occurs. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.2 Employment Limitations

1.8.2.1 Installation access

Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility, and area commander installation/facility access and local security policies and procedures. All contractors will comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.8.2.2 Common Access Card (CAC) Issuance

Contractor employees will undergo a Tier 1 investigation by the Office of Personnel Management (OPM), IAW the Army Directive 2014-05 (Policy and Implementation for Common Access Card Credentialing and Installation Access for Uncleared Contractors). An Interim CAC may be issued based on a favorable FBI fingerprint check review and a successfully scheduled Tier 1 investigation at the Office of Personnel Management (OPM). Interim CAC issuance is temporary, continued contract personnel performance on site is incumbent on a favorably adjudicated Tier 1 Investigation and issuance of a CAC. Any contractor or new hire not yet cleared for employment by the DPTMS Security Office will not be allowed to perform any functions related to the contract on site. The Government retains the right to exclude any Contractor employee from performance of duties under this contract if that employee is a security risk or does not have a favorable Tier 1 investigation.

1.8.2.3 Trusted Associate Sponsorship System (TASS)

a. Contractor shall obtain a Common Access Card (CAC) for those employees whose functions require access to systems or facilities controlled by the Common Access Card.

b. Contractor Representative will notify Government Trusted Associate Sponsorship System (TASS) Trusted Agent (TA) of new employee CAC requirements. Company representative must provide all personnel data required to process TASS application with the TA, including investigation requirements.

c. Contractor employee will obtain CAC at DEERS/RAPIDS terminal when application is approved.

d. Contractor employee will inform Corporate Facility Security Officer (FSO)/Security Manager of approval/denial of CAC application, and will return CAC to Corporate FSO upon departure or dismissal. Contractor is responsible for implementation and follow-up.

e. Failure, inability or delay in obtaining the CAC does not relieve the contractor from performing under the terms of the contract.

1.8.2.4 Employment of Aliens

All positions under this contract require access to a government local area network and access to Soldier Personally Identifiable Information (PII) and sensitive information. All contract personnel will be U.S. citizens.

1.8.2.5 Language Requirement

The Contractor shall employ only persons able to communicate and understand English for those positions interacting with Government and other personnel in the performance of this contract, and where English is used or essential to provide the product, record, data, information or service.

1.8.2.6 Mathematics Requirement.

All Contractor personnel shall be capable of performing mathematics for the function(s) and task(s) which they are assigned.

1.8.2.7 Education Requirement

All Contractor personnel shall possess at a minimum a High School Diploma or a Graduate Equivalency Diploma; unless otherwise specified in the PWS.

1.8.2.8 Retirement Services Office -Survivor Benefit Plan Certification Contractor personnel working within the Retirement Services office shall successfully complete the Survivor Benefit Plan (SBP) certification course located in the Army Learning Management System (ALMS) at https://www.lms.army.mil. The words Survivor Benefit Plan can be typed into the search field to provide the option to select the SBP required training. Only individuals who complete this HQ-DA sponsored course may counsel retiring Soldiers and spouses on the Survivor Benefit Plan IAW AR 600-8-7. HQ-DA, Chief, Army Retirement Services may grant a temporary waiver of certification, until the next scheduled DA SBP certification class, for new SBP counselors who complete mandatory on-the-job training and their SBP counseling is under the supervision of a certified SBP counselor. One primary and an alternate shall be trained and be able to counsel applicable customers on the SBP.

1.8.2.9 Substance Abuse

The Contractor shall not allow any employee who has possession of or who is under the influence of intoxicating, mind altering or performance altering illegal substances to perform work under this contract.

1.8.2.10. Notification of Employment of Army Personnel

The Contractor shall notify the KO, in writing, five working days prior to the employment of any active civilian or military US Army personnel by the Contractor to work on this contract. The notification, which is Contractor’s format, shall include at a minimum, the name of the individual, civilian grade or military rank, US Army organization assignment, and a clear statement explaining the person’s work assignment with the Contractor. The Contractor shall not employ any person whose employment will violate the requirements of Joint Ethics Reg. 5500.7-R.

1.8.2.11 Identification of Employees.

The Contractor shall provide each employee an identification (ID) badge on contract start date or employment start date. The ID badge shall be made of nonmetallic material, easily readable and include the employee’s name, the Contractor’s name, the functional area of assignment and color photograph. The Contracting Officer or his /her designee shall approve the ID badge before the contract start date. The Contractor shall wear the ID badge at all times when performing work under this contract at a Government site, to include attending Government meetings and conferences. Unless otherwise specified in the contract, the Contractor employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement.

1.8.2.12 Answering Telephones

Contractor personnel shall identify themselves as a Contractor employee when answering Government telephones.

1.8.2.13 Utilizing Electronic Mail

When the prime Contractor or subcontractor personnel send email as part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), e-mail address and the name of the individual’s employer.

1.8.2.14 Search and Seizure

All Contractor personnel and property may be subject to search and seizure upon entering, while on, and upon leaving Installation confines IAW Army regulations and post policies.

1.9 Employee Roster

The Contractor shall provide an Employee Roster to the COR, by functional area, of all employees, their job title and, at a minimum, the employee’s phone number. The Employee Roster shall also include: an organizational chart for the Contractor Organization. The original Employee Roster shall be submitted to the COR NLT 30 days prior to contract start and amended rosters shall be provided to the COR at contract start. The Contractor shall notify the COR, in writing, of changes to the employee roster as soon as changes are identified. The Contractor shall provide an updated written Employee Roster within two days after the end of each month.

1.10 Personnel Training

1.10.1 Orientation

The Contractor shall conduct an orientation training class for all Contractor employees within five working days of initial employment or reassignment to another functional area under the contract. This training shall be relative to the respective functional areas and Contractor and Government offices with which the employees will interact. The training shall include, but is not limited to, the following topics:

1.10.1.1 General Orientation. General orientation regarding contract requirements and the role of the respective functional areas to the overall contract.

1.10.1.2 Functional Area. The respective functional area's internal and external (customer) standing operating procedures and general work requirements.

1.10.1.3 Physical Configuration. Familiarization with the physical configuration of the Installation, to include at a minimum, the location and layout of functional area facilities, master publications library, storage areas.

1.10.1.4 Safety. The Installation safety program and functional area specific safety training.

1.10.1.5 Fire Safety. Fire safety, including the Installation fire prevention program.

1.10.1.6 Environmental Requirements. Fort Lee-specific environmental requirements.

1.10.1.7 Emergency Procedures. Emergency notification and response procedures.

1.10.1.8 Standards of Conduct including standards of customer relations and dress.

1.10.1.9 Applicable Installation regulations and directives.

1.10.1.10 Security. Security requirements and procedures to include shredding of documents containing Privacy Act data.

1.10.2 Government Provided Training:

All contractor personnel shall be registered in the Army Training Certification Tracking System (ATCTS) at the beginning of the performance period.

Threat Awareness & Reporting Program (TARP) Training - 100% of all contractor personnel shall attend liveThreat Awareness & Reporting Program (TARP) Training annually presented by Counterintelligence (CI) personnel. Once training has been completed, the contractor shall ensure that a roster of employees who have completed training is provided to the COR for inclusion in the COR contract file. All contractor personnel will report threat-related incidents, behavioral indicators, and other matter of Counterintelligence (CI) interest, to their FSO, the Defense Security Service, and to the 902d Military Intelligence Group (nearest military CI office). The reporting requirements are covered in Chapter 3, AR 381-12, Threat Awareness and Reporting Program.

Initial Security Orientation – 100% of all contractor personnel shall complete Initial Security Orientation within 30 days of reporting for duty and Security Refresher training annually thereafter. The contractor must enroll for training in ALMS. Training is available at http://www.atsc.army.mil/tadlp/delivery/alms.asp.

Mission Integrated/Environmental Management System (MI/EMS) Training - 100% of all contractor personnel shall complete Mission Integrated/Environmental Management System (MI/EMS) Training annually when offered. Once training has been completed, the contractor shall ensure that copies of the completed certificates are provided to the COR for inclusion in the COR contract file. Training availability information will be provided by the COR.

Personally Identifiable Information Training - 100% of all contractor personnel shall complete Personally Identifiable Information (PII) Training within 30 days of reporting for duty and annually thereafter. Once training has been completed, the contractor shall ensure that copies of the completed certificates are provided to the COR for inclusion in the COR contract file.

Training is available at: http://iatraining.disa.mil/eta/piiv2/launchPage.htm

Privacy Act Training - 100% of all contractor personnel shall complete Personally Privacy Act Training within 30 days of reporting for duty and annually thereafter. Once training has been completed, the contractor shall ensure that copies of the completed certificates are provided to the COR for inclusion in the COR contract file. Training is located at https://www.lms.army.mil. The words Survivor Privacy Act Training can be typed into the search field to provide the option to select the Privacy Act required training

AT Level I Training - All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR, or to the contracting officer if a COR is not assigned, within 10 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

Operations Security (OPSEC) Awareness Training -Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Once training has been completed, the contractor shall ensure that copies of the completed certificates are provided to the COR for inclusion in the COR contract file. Training is available at: https://cdsetrain.dtic.mil/opsec/index.htm

Cyber Awareness Challenge Training - All personnel accessing any Army network shall complete the Information Assurance Awareness Training and sign an Acceptable Use Policy (AUP). To meet Army requirements, all personnel must complete the training and score 70% or greater on the exam. Training is available at: https://ia.signal.army.mil/DoDIAA/. All contractor personnel must complete the Cyber Awareness Challenge Training before issuance of network access and annually thereafter.

iWATCH Training - The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award. The contractor shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO).

1.10.3 Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.10.4 Travel

The Contractor may be required to travel CONUS during the performance of this contract to attend meetings, conferences, and training. The Contractor may be required to travel to off-site training locations of this PWS. The Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.10.5 New Equipment

The Government will provide technical training for new equipment requirements/technologies not addressed in the PWS as determined by the KO. This training will be provided only to contractor personnel requiring specialized formal training. The Contractor shall be responsible for training the remainder of the contractor’s workforce. Requests for such training shall be submitted by the Contractor through the COR a minimum of 60 days prior to the desired training date.

1.11 Contingency Planning

1.11.1 Strike Contingency Plan

The Contractor shall provide a Strike Contingency Plan for labor strikes which impact the Contractor’s ability to perform. The Contractor shall submit a Strike Contingency Plan no later than 30 calendar days prior to contract start date. The Contractor shall update this plan as changes occur and shall submit a copy of the proposed plan to the KO and COR for approval not later than 30 calendar days prior to the proposed effective date of the updated plan.

1.12 Documentation / Reports

1.12.1 Workload Data.

The Contractor shall provide a total count of occurrences for each task depicted in Section 5 of the PWS for each quarter. This total count shall be provided to the Government NLT 10 days after the end quarter. The report shall provide a listing of each task and the number of occurrences for that task.

1.12.2 Reporting Requirements

1.12.2.1 Installation Support Services

The Contractor shall compile data on a quarterly basis identifying number of customers serviced who fall under an Installation Support Service Agreement. This report will be submitted to the COR by the 10th working day after the end of the quarter.

1.12.2.2 Administrative Requirements

The Contractor shall prepare all correspondence and maintain all functional files, blank forms and the technical and administrative publication libraries required to accomplish the functions and tasks included in this contract. The Contractor shall annotate the date received on all incoming documents and correspondence received. The Contractor shall conduct reports control and records administration programs IAW guidance and policies from Department of Defense, Department of the Army, Installation Management Command, Fort Lee and the Adjutant General.

1.13 Files

Government-furnished unclassified files in existence at the contract start date, and those generated under this contract, shall be maintained and retired IAW AR 25-400-2, the Army Records Information System (ARIMS) and other directives applicable to each functional area. All such records and files shall be made available for review by any agency or individual authorized access by the KO. All functional files maintained by the Contractor under the provisions of this contract are the property of the Government and shall be returned to the Government upon completion or termination of this contract.

1.14 Regulations, Manuals and Technical Documents

The Contractor shall comply with and obey all Government regulations as posted, or as required by the KO. Regulations, manuals and technical documents applicable to this contract are discussed in Section 6. All regulations are available on-line.

1.14.1 Fort Lee Policies.

The Contractor shall comply with all Fort Lee policies, which will be provided via online access at http://www.lee.army.mil/about/policy.letters.aspx?about

1.15 Technical Library

From the solicitation opening to closing dates the Contractor shall obtain and utilize the current technical references by accessing the US Army publications website at http://www.apd.army.mil. All applicable Fort Lee policies are located at http://www.lee.army.mil/cmd.group/fort.lee.policy.letters.aspx

1.16 Performance Quality

1.16.1 Customer Satisfaction

All contractor employees will perform in a professional and businesslike manner with a minimum number of unresolved customer complaints. At the time of the occurrence or receipt of a customer complaint, the COR will forward the customer complaint to the Project Manager for resolution. The Project Manager will provide in writing to the COR the facts of what took place (who, what happened, where it happened, time it happened) and how they plan on resolving the customer complaint and ensuring that it does not happen again. The Contractor will identify if the problem is a systems or employee issue and their resolution. The COR will determine if the complaint is substantiated.

1.16.2 Quality Control (QC)

The Contractor shall be responsible for the quality of products and services, including those provided by subcontractors, provided under the terms of this contract. The Contractor shall ensure all contract requirements are being accomplished within the maximum allowable degree of deviation indicated for that requirement. The Contractor shall notify the Government COR, within one business day, when a specific PWS performance standard is not met, why the performance standard was not met, corrective action taken, and how they will prevent future occurrences. The Contractor shall provide a Quality Control Plan as part of the Technical Proposal, which addresses methods for meeting performance standards and complying with applicable regulations delineated in Section 5, Specific Tasks. The Contractor shall continue to maintain the plan during the performance period. The QC Plan of shall be incorporated into, and will become part of the resulting contract. As changes are made thereafter, they shall be submitted to the KO or designee. The Contractor is responsible for assuring quality and complying with the information outlined in their QC Plan. The plan shall include a description of the Contractor’s inspection system to include specifics as to frequency of inspections and areas to be inspected on both a scheduled and unscheduled basis. The plan shall include a description of the inspection system to cover services listed in the PWS and a description of the methods to be used for identifying and preventing defects in the quality of services performed. Additionally, Contractor QCs are responsible for conducting property surveillance. Contractor QC property reports shall be sent to the KO at least quarterly.

1.16.3 Performance Evaluation Meetings

The Contractor shall meet with the KO and the Contracting Officer’s Representative (COR) to review contract performance. Meetings shall include review and analyses of key process indicators, analyses of process deficiencies and problem resolution. At these meetings, all parties will discuss the Contractor’s performance as viewed by the Government, and problems, if any, being experienced. The KO and/or COR will take appropriate action to resolve outstanding issues.

1.16.3.1 Meeting Frequency

These meetings will be held weekly during the first 60 calendar days of the contract period, and as needed, when directed by the KO/COR. A meeting shall be held upon notification by the KO when a Contract Discrepancy Report (CDR) is issued or a meeting is requested by the COR.

1.16.3.2 Meeting Minutes

An electronic recording of these meetings shall be kept by the Contractor. Written minutes of these meetings will be prepared by the Contractor, using Contractor’s format, signed by the Contractor and the Contracting Officer’s Representative. In the event the Government does not concur with the minutes, the Government shall state in writing any area of nonoccurrence within one working day after receipt of the minutes. The Contractor shall resolve all non-concurrences annotated by the Government NLT 2 days from notification in writing.

1.16.3.3 Standard Operating Procedures (SOP)

The Contractor shall maintain all Standard Operating Procedures that will be provided at contract start by the Government. The Contractor shall update all SOPs whenever changes are provided by Department of Defense, Department of the Army or Department of the Army Commands. All SOPs shall be updated by the Contractor and provided to the COR in electronic media on a shareware site accessible/available to the Government NLT 10 days after the published change notification by the DoD, DA or DA Command. Changes that require more than 10 days to update by the Contractor shall be submitted to the COR in writing requesting an extension. The request shall include why an extension is needed and the length of the extension requested. The Contractor shall ensure the SOP is technically correct and explicit enough that the QAE can use it to perform his/her performance surveillance with minimal or no assistance. SOPs shall be available to the Government in electronic media upon request.

1.17. Government Quality Assurance

The COR will inspect and accept the services delivered to determine the Contractor’s adherence to performance requirements and will perform surveillance of the Contractor’s performance through standard techniques IAW the Quality Assurance Surveillance Plan.

1.17.1 General

The KO, COR, and Government QAEs will surveil contractor performance for compliance with contract terms and the PWS throughout the contract period. Surveillance will be based on the Contractor’s compliance with the requirements set forth in the PWS and PRS. The Government will monitor the Contractor’s performance under this contract by performing surveillance audits as contained in the Quality Assurance Surveillance Plan (QASP). Typical procedures include random sampling, planned sampling, scheduled inspections, observations and validated customer comments. The QAE will maintain all supporting documentation to support claims of satisfactory or unsatisfactory contractor performance.

1.17.2 Reply to Surveillance Audits

Surveillance audits will be recorded by the Government. The Government will provide copies of surveillance audits to the Contractor on a weekly basis. When the Contractor’s performance is unsatisfactory, a warning will be issued by the COR. The Contractor shall reply in writing within two working days from the date of the warning, providing the cause for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence using Contractor’s format. Within 20 days (4 calendar weeks), the Government will re-audit the unsatisfactory PWS requirement.